I really like the smell of Lush and I love their Valentine's Day products, so cute! It's a very small store at the shops at Mission Viejo. I found lots of delicious fragrances to enjoy! It seems like the employees are really happy to work here! Everyone is very nice and helpful! Lush is a great place for buying gifts! read more

LUSH - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

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Highly recommend a Lush party! I had a lush party for my 33rd birthday, and it was such a darling experience. Lily and Jasper were expert hosts, and made the experience 10x better. The ladies were really knowledgeable in the products, and made us feel pampered and cared for. We got to make lush items, and my party got to take home some goodies. My party loved the products, and we all purchased new items that we had fallen in love with. 10/10 would do it again. Fun event for kiddos too! Thanks again Lily and Jasper for being such a dream team. read more

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literally can't come in here w out being harassed by the workers to try 8 million things, they're SO PUSHY. They're very nice and I know it's likely corporate forcing them to but it's my social anxiety nightmare. The spectrum doesn't push like this location. I can't come in here anymore and I avoid it on my monthly mall spree. read more

I was hooked on hello! I love their products so much. I kept coming home with bags and bags full.

Always spend more than planned because it is just that good. Pampering products that are good for me! Ashley is the absolute best! She ALWAYS takes great care of me and has the best suggestions! Kieran is great to work with! Think about LUSH for the gift giving season! I will probably treat myself! read more

LUSH - Today's haul! - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

LUSH has a distinct scent that you'll notice when you walk by. I used to find it a little overwhelming and sickening, but as I've learned to love some of their products, it's kind of grown on me. It's a little like how the Abercrombie scent used to be: you can smell it from several doors down and when you walk in, boom. What I love about LUSH is anything with the Sleepy scent. It's a very soothing lavender. I particularly like the lotion. There's also a Sleepy Bear scent of which I recently picked up some shower gel. The product are pricey (particularly the shower gel), but I have found things such as the lotion to last a decent amount of time. I recently purchase some Sleepy temple oil, so look forward to giving that a go. I will say that the service at this location is top notch. I asked a few questions about different scents on my recent visit and the associate was very helpful. 2024: 70/100 read more

This store is AMAZING! every worker is so sweet. Kieran basically gave me a demo on some amazing products that made my skin feel amazing! And thank you Lexi for helping me out too. read more

Lily was literally so fun and cute, I walked in with my boyfriend and she immediately said hi and introduced the store. I told her I had the milk spray but didn't know how to use it, and she invited me over to show me how to apply it, as well as letting me try the no drought dry powder. She gave us samples to try, and I'll definitely be coming back! read more

LUSH - Dry shampoo powder after!! :) - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

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Love love love Lush!!! Such a delicious store!!! It's literally bath heaven!!! Sweet employee helped me here I went in for one thing and left with an even more amazing item after she said they actually had it even though it showed sold out online!!! Love this store and my experience at this location!! read more

Elisa (?!) my spelling is questionable! She had colored hair, bright green sweater and was incredible!!! Women had mentioned this brand and said things like "butter?" Let me just say - this Grandma was the Rockstar on Christmas! This sales associate helped me find and purchase plenty more than planned? I even bought something for me - those hand melts?! Epic and deliver! read more

I can tell Lush is around the corner from its amazing fragrances that radiate outside the store. Chloe is super knowledgeable and helped me with my purchase today. She clearly is not just an employee but a raving fan too. Thank you! read more

Wanting for under eye jelly. Lily and Kristina were so incredibly sweet and helpful! Such a wonderful experience. I would highly recommend this store. read more

I not only love this shop's products, I love their commitment to and support of social justice issues. Lindsay and Chloe were very helpful in explaining the store's philosophy, and I bought a soap and four coins of solid hand cream with which I am very satisfied. I will be shopping here regularly! read more

TERRIBLE customer service!!! Rude. Went day after Xmas to return a gift given to me. We get there and they do not take returns on 12/26 because it's "BOXING DAY".... Ummm, we aren't in the UK/Canada but fine I'll come back tomorrow. Came back 12/27 and since we did not have a receipt, we just wanted a gift card to purchase items later. They then proceed to say we can't do that, they don't give a give card with the amount for later, we must spend it now. Not to mention they are already keeping 1/2 the amount already since we did not have a gift receipt. We were fine with that, but not putting the lowered amount on a GC is stupid. We returned it in CA, wanted the card so we can buy back home in TN. They argued the things are in travel size so that's it not an issue. It was an issue. We are doing carry on and can only take a quart sized baggie with liquids. I don't want to fill it with Lush stuff, and also smell the plane up with their overly scented junk. We will NEVER shop at Lush again, now will I suggest it to anyone. ALL stores will take a gift return, and if you don't have the receipt, yes you get the sales price, BUT almost ALL will give you a gift card with the amount. read more

I love LUSH + their recycling program. I hope to get to a point in my life where my self talk sounds like the way Kristina speaks to her customers. She is an Angel!! read more

The workers are the sweetest ever. Lily was the one to help me, as soon as I walked in she was so nice complementing us and giving us the best recommendations, overall so sweet read more

What a great store with amazing staff. We were there on Saturday with our daughter who fell in love with the products. Every girl working was extremely helpful and enthusiastic in explaining everything they had to offer. Kristina, Ashley, Chloe, Natalie and Lindsey, thank you for making the experience fun. We will definitely be back. read more

Had the most wonderful experience at the Lush in the Mission Viejo Mall because of Kristina! She was so helpful and was such a nice person with us. We appreciate all her help and found some of our favorite products there because of her. Will definitely be returning because of her :) read more

LUSH - Turmeric Latte Massage Bar - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

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I had an excellent experience at this store! I had a great facial (for free!) by Lindsey! She did an excellent job and took all the suggestions I gave her and directed me to the best products! I love all the products I bought. Let the Good Times Roll is an excellent cleanser and scrub in one! It smells like vanilla. Breath of Fresh Air is a toner that smells like rose. BB Seaweed is a mask and smells so fresh and softens your skin (keep refrigerated)! Honey and Aloe Vera in this one! Love this store! I will definitely be back again! And Lindsey again did such a great facial. If you go, ask for her!!! read more

A very big and specific thank you to Lindsey and Chloe for their expert assistance, I'm helpless when it comes to finding the right gift and they knew everything about every product without even needing to read about the label. My mom loved the pre-wrapped gift box they recommended, she's already looking at the website to buy more! Also big shoutout to Natalie for suggesting Lush over Nordstrom, infinitely better (and much more sustainable) gift options! read more

I came in a looking for last minute Christmas gift for my wife and was helped by Lilly. She helped me find the prefect items along with a few thing for myself. read more

Had an amazing experience at lush today getting Christmas gifts with my mom!!! Lily was so helpful and amazing and has such a wonderful personality. she helped us make our own boxes for my family and also recommended some amazing products that smelled so great. When she told us she was seasonal I was so shocked because her knowledge of each product made it seem like she had worked there for years. The only thing I have to say is why is this store so tiny???? My experience here everytime is a 10/10 they deserve a much bigger area of the mall. Love you lush!! read more

Came into Lush for a gift for a friend and Kristina immediately helped me out. She had such expert insight and knowledge of the many different products Lush has and introduced me to items I never would've known about or tried otherwise. She made excellent recommendations which we purchased and she also helped me find products for myself. Kristina was so personable and invested in helping me and the other customers, I'm a new returning Lush customer and will be back to have her help! read more

Lexi and Ashley treated us like royalty. Although we didn't know much they educated us and also showed us how to use the products. Thank you read more

I went to Lush yesterday around 1:45 I had the best customer service ;) thank you girls for your help finding a gift for my friend, and the great chat that we had about our beautiful animals. read more

Very friendly & helpful staff & awesome products!! I purchased the rose mask & got some samples to try out the face creams. They are super hydrating & feel amazing. I'll surely get my face creams here for 2023!! read more

Ashley helped me here and she WAS a god send! I have really sensitive skin and trusted her and asked for her recommendations on what to try and I am so happy with everything she gave me, if you're thinking of trying a more organic lifestyle when it comes to beauty I highly recommend this store! If you are confused or lost when you go there ask the staff for help they are all so friendly and so knowledgeable you won't have a bad experience. Honestly I was so impressed with how much she taught me today, and I went in there totally expecting to be lost and I left with my exceptions blow out of the water. read more

Created an account so I could leave a review for the young lady who helped me out today. Natalee was amazing and helped me find a gift for my wife so efficiently and rang me up fast and wrapped it. She was great in helping me make something I know my lady will love. Very friendly and kind young woman. Merry Christmas! read more

The tea tree soap here is the only thing that makes me not break out. I've tried everything too. Love the natural products. The tea tree toner is also great. The customer service is the best as well. Everyone is very informative and nice. The bath bombs are incredible. read more

LUSH - A soothing fresh hand bath - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

OK it's safe to say I'm addicted! It was my first time in because my husband and I just moved to a new home and we have a glorious bathtub so I can finally take bubble bath drink a glass of wine, and mind my business in peace. It was safe to say I was a bit overwhelmed when I walked in but the ladies who helped us were phenomenal (and even gave us a couple samples for our spa night!) can't wait to come back! read more

My niece & I were in the store browsing with no intention of making a purchase. Charlotte greeted us as we walked into the store & asked if we were shopping for anything special. Her greeting was genuine, warm, & friendly. She demonstrated some of the new products & gave detailed knowledge. She made us feel comfortable exploring all of the wonderful products. What I loved most about my experience was the true passion Charlotte expressed for the company as she was explaining all the great benefits of the products. I did end up purchasing. I appreciated the excellent customer service Charlotte & Ashley gave us & will definitely be returning to buy more products at this Mission Viejo location. read more

My daughter and I are OBSESSED with Lush! I always try to avoid places like this because I will go nuts, but it was too hard to resist. The staff are knowledgable and friendly, but resist their salesman tactics or you'll give them your entire pay check. Know what you're going for, stick to it and get samples and try them out first. Shampoo bars; I have thick, oily hair and go through tons of shampoo. I am looking forward to saving money and decreasing my carbon footprint with these. I have to wash my hair everyday or I'd be one of those stinky heads that walk around...gross. The only thing about the shampoo bars is that I wish they were more scented so I could smell my hair throughout the day. -Jumping Juniper: I like this when I need a good scalp scrub down. This shampoo tends to make my hair feel dry afterwards, but nothing a light conditioner can't fix. I just need to get the days' gunk out of my scalp or I'll end up itchy and covered in dandruff. -Lullaby: to me, seems like a lighter version of Jumping Juniper and doesn't dry out my hair as much. -Soak and Float: I was talking to staff about dandruff and they recommended this product. I have to tell you, that this bar doesn't always help me with this problem. I was also afraid to try this because of some of the reviews from Lush's website stating that it smelled really bad like a campfire. They have reformulated the shampoo, so it smells great. Bar soaps that I've tried and or purchased(I tend to sweat a lot and have oily skin after a long day, so what seems like a good sudsing bar, isn't always the case for me. If I have to keep adding soap to my Japanese buffing cloth, then I don't feel like it's doing a good job at getting me clean.) -Outback Mate: love this. Very refreshing, invigorating, good clean feeling and smells great. I love this bar to wake me up when I feel like I don't want to get up and be an adult. -serendipity: I love lavender but this one didn't do lavender any justice. I actually felt like it smelled bad. -rockstar: cute, suds well, smells good but I didn't feel like buying this one. Its a pretty pink sudser. -Layer cake: this one sample I got just kept falling apart so I wasn't liking it very well. It also didn't sud well enough for me, so I had to keep using more and more soap. I spoke with a Lush staff member who said that yes, it does tend to fall apart because it's layered when it's made. -Karma: this smells wonderful! I would buy this again. Strongly scented with patchouli oil and lingered on my skin. The other soaps I've tried don't have a scent that sticks to you as well as Karma. -Maypole: I love this soap. The sweetness of Maple syrup and light peppermint is a wonderful combo. -Sultana of Soap: this has to be my favorite scent. I wish they would make this in a perfume. This soap suds so well and doesn't dry out your skin. I don't have to get a ton of soap for this to lather to my liking. I don't care for the dried fruit pieces on top of the bar. Those eventually fall out and just land in the bottom of your tub, but I would buy this over and over. I hope they never discontinue this one. -Sea Vegetable-another good soap. I love the way this one smells too. It's a pretty bar with dried seaweed and sea salt on top which falls off. Doesn't lather well enough for me. -Sexy Peel: this one smells great! It doesn't look pretty, but it does smell like a lemon grove and will wake up your senses. There are some dried peels in it, so it has a rough texture. I don't like when your soap is running out and the pieces fall out. -Miranda: In the shower it smells alright, but after I dry myself and smell my skin it just smells disgusting. I literally smelled like VOMIT the first time I tried it. I would never purchase this soap after using the sample that I received. -Bohemian: nice clean lemony scent, doesn't lather well enough for me. -Monsters and Aliens: tried to like this but was too strongly scented for my kids, spicy vanilla isn't a good one for little tots. The scent stuck way too much. -Rainbow: this fun soap worked well for my kids. bubble bar, soap, shampoo yes please! Smells great too. For exfoliation, I've tried Buffy and love this one. I don't care for the scent, and I **only** use it for my elbows so it's lasted a very long time. If you use it for your whole body, so goodbye to this bar very quickly. Face wash and scrubs: I have oily, acne prone skin with a lot of blackheads. -Let The Good Times Roll: I use this as a scrub instead of a wash. I love how soft my skin feels after using this, and it smells SO EDIBLE. Resist the urge to munch on it. -Herbalism: makes you want to add olive oil in to the mix and dip the bread. works well for oily skin, doesn't exfoliate. -Coalface: good face wash my my kind of skin. TIP for all colorful products: make sure your sink or tub don't have a ring around it, or the color WILL STICK. Nothing that a good bathroom cleaning won't remove though. read more

The worst customer service by Lara! I called ahead to make sure I could return a Christmas gift and spoke to Charlotte. She assured me that I could return for a full refund the online purchase if I brought the gift and emailed order invoice. I went on my lunch hour to the very busy mall and was treated like a peasant by Lara. First she said it couldn't be done. Then she said she called Charlotte. She then told me they could make this rare exception and accept this refund. I only had my sons credit card number NOT the actual card. Lara said she absolutely couldn't do anything for me without the actual card I ended up calling LUSH online that told me to go to the store and return it. That's how they do all their returns because they are located in Canada! read more

I enjoyed my visit to lush. Personally, it is too expensive for me to shop here, but my dad was looking for something to soften his rough elbows so we decided to stop by. My first visit: -came in and told the lady what we were looking for: something to soften Dad's rough elbows. -She gave us a sample of something and we loved it. read the second visit about the sample.... My second visit: -brought the sample back to buy the product for the elbows. We were told that it was actually a shampoo, yes a shampoo for your hair lol and the new lady helping us recommended a different product called salted coconut to exfoliate and then elbow grease to soften. She gave us samples and we left. My third visit: -in and out in 5 minutes -bought elbow grease -bought salted coconut read more

I've never been to a "bad" LUSH, and have always received excellent almost "too aggressive" service--and I mean that in the best way. Associates are always ready to greet you, offer personalized suggestions to what you're looking for, and nothing is ever out of stock. read more

I came in just to look around. When I entered an employee asked if I was looking for anything in particular. I knew that I needed some face wash so I asked if they had any and sure enough they did. The employee showed me one of their face washes and let me sample it with my hand. It made my skin super soft so I ended up buying it. It was the Angels on Bare Skin face wash. It has little bits of lavender in it so it smells real nice. I got the small for $18 and the woman that helped me out said that it would last around four months, which is a pretty good deal. I really like this store and their face wash. read more

What's not to love about natural handmade bath and beauty products. So yes it's pricey, but some things are just worth it. Mask of magnaminty is a great facial mask that will leave your skin very soft. I also love the bubble bars, depending on your tub size you can get 4 to 5 uses out of each bar. read more

LUSH - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

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I've been to many of these locations, including Mission Shops in MV and Fashion Island. Always great products and even better service! The staff is well-informed as to their various products and their intended uses. Mostly I have been to the Mission Viejo Shops location, so this review is based on their store and staff. The products themselves are top quality, with natural ingredients and no artificial colors or dyes. The soaps and bath bombs smell so fresh that I have even bought several to use as an air freshener in 2 of my home's bathrooms. Placed in a crystal fishbowl, they make a beautiful and fragrant counter centerpiece. I highly recommend Lush! read more

As soon as I walked into Lush, not only are our greeted with amazing scents, but I was greeted by the oh-so-sweet Julia. She made my experience so much better while I visited this store. I was interested in buying a mask and I told her my skin conditions. She suggested a few from the mask bar and even tested our top two choices on my hands to see the comparison between the two which literally helped make my decision. I ended up purchasing The Sacred Truth mask for my face and instantly went home to try it on my face and fell in love. So hydrating but not too strong on my sensitive skin. Julia even gave me a sample of other products I was interested in trying but wasn't ready to buy/commit to. The samples literally made me want to go back and buy more. Once again, thank you Julia for the amazing Lush experience! read more

Nancy was such a great help- I bought the sleepy face cleaning balm and rose lipbalm