I like how clean and diverse this store is when I went a week ago. It had a lot of smaller and unknown beauty brands, but also carried big name stuff that I recognized. Im also with another user who said they didnt like Beauty Creations, so it was great to see a small-scale store that DIDNT stock that I also liked how the perfumes were a little cheaper than retail. Like $5 less or more. The perfumes were also displayed professionally and accessibly, so I didnt feel guilty trying them out or looking at the boxes closely I didnt purchase anything but it was a nice store read more

Made an appointment and was even seen ahead of time since we were early. I told them what i wanted for my daughters and they deliver every time. Super professional and nice ladies. Definitely call for an appointment if you don't like waiting. read more

Very unprofessional staff will never shop at planet beauty I bought a hair dryer brought home it was used have a foundation stain on it Went to return it for two reason have a-stain on it and I did not like it . She said she can only give me store credits or exchange it for a different hair dryer But While I was buying it she explained every detail on that hair dryer, I believed every thing she said ... Except never mentioned to me that I can only exchange it or a gift card That was not honest She told me I should read the policy that was a bluff ... you guys were not honest and clear ... Worth place to shop read more

Went in tonight with my mom and was pleasantly surprised with the help received from Vanessa. She was so knowledgeable about haircare and understood what we were needing to find. She went above and beyond to make us feel valued as customers. My mom initially went in to find her hair color but they didn't have the color she needed so Yadira, another very helpful associate, offered to call her when it comes in. This store has a lot of hair care products that are quality and the associates know what to recommend. read more

Wish i could give 0 stars. Amy the Manager, is not someone I want to help me. She has rang up my products before and always does some weird discounts. She rings me up for a brand called Shades By shan (which i didn't grab, pick up or even want) and she says it's a free product for me to try. but when i checked the receipt i was charged for it and the kenra items were 100% free instead!?? i'm so confused but i'm not coming back. i wasn't even told i was paying for the shades by shan products. Sounds like fraud to me. I have plenty of receipts that show this SBS brand on my receipt that i didn't even want! read more

Planet Beauty - my receipt shows Kenra was the 100% free product and she rang me up for the brand called SBS - Cosmetics & Beauty Supply Near Me - Riverside, California

Vanessa was such an amazing helper!! I'm glad she was my helper. She was easy to talk to and she was also kind enough to be able to recommend me some things since I am a beginner with makeup. read more

Went to see Crystal for a haircut, type 4b Afro, Low pporosity hair. Absolutely love my cut! Crystal always listens to what you want no matter permed hair, Afro etc. Can't wait for my next cut from her!! read more

Planet Beauty - My new hair cut including thinning from Crystal!‍ - Cosmetics & Beauty Supply Near Me - Riverside, California

I'm giving two stars because the store looks like it's got a good collection of beauty products and it was clean. My problem is that they don't accept returns, they only give store credit. The cashiers should atleast tell people there are no returns or have a sign up for customers to see. I went in today and accidentally bought the wrong kind of shampoo and didn't realize until I got home. Now I find out they don't accept returns and I've just wasted $40. I will not be returning. read more

Great deals all the time, and the girls are always so helpful! Thank you Leslie and yadira for always helping me find the perfect product I need :) read more

I've been in the beauty industry a long time and actually use to work for planet beauty back in the day..... all I have to say is Sophie knows her stuff and is a gem there... she handled all the customers (mind you there was like 10 people in there) she answered everyone's concerns and with such great positive energy. I don't live out here bur would definitely come back for her customer service. We all good people are hard to find. Especially these days! Amazing product knowledge!! read more

Went in for some shampoos for my hair and skin care and I was pleasantly surprised. I had been to another store near the mail and was in the store for about 10 minutes and wasn't acknowledged. I walked in and was pleasantly greeted by Sophie. She made me feel comfortable and took her time explaining some beauty regimens for my skin. She had other people in the store and acknowledged them while still taking her time with me and 2 other people while I was there. I highly recommend this store the layout is much more larger than what I expected. It is like a one stop shoe for all your beauty needs. read more

This is a really nice location with a great layout, product availability, and staff! I visited this location this evening for a product that another planet beauty location didn't have. The staff was super helpful - I wish I could mention them by name but I didn't catch either of their names. It's not my local planet beauty, but I'm looking forward to dropping by again next time I'm in the area. read more

I do not normally post reviews for retail stores unless they really make an impression on me. Tonight I went in to pick up a couple items, I was greeted by a salesperson Vanessa, it was a great experience she was helpful and professional. She made me feel like she wanted to actually help me which is rare now days. Would definitely shop her again. read more

I always have a great experience when I come into this store. The customer service is always pleasant and helpful. Also, they sell my absolute favorite candles, Voluspa. read more

Stopped by today to grab some last minute gifts for my girlfriend. I was immediately welcomed with smiles and Ally helped me pick out some good products. Thanks for the great service and helpful recommendations read more

Ally was a great help, went looking for a hair product and right away found something for me, she has great customer service.

Walked in today in search of some lashes. I was greeted right away by the ladies in the front and was immediately asked if I needed assistance. To me this what I call great customer service! I dislike going to other beauty stores where they don't even acknowledge you. I was thrilled to see they had some of the lily lashes on sale! I couldn't resist that deal. Valerie came right away and assisted me. She was very helpful and had a great smile the whole time! I definitely recommend this place to get your beauty needs! read more

Planet Beauty reminds me of a smaller scale Ulta. More hair products than makeup, but has a few makeup brands at this location. There's also a salon in the back, I'm told where they offer hair cuts and styles. I bought a groupon for $15 that allows you $30 worth of stuff, but not all products apply. (Gotta read the fine print) Luckily for me, all the hair care products I needed fell into the category, so I came away with a great deal. The girls are really knowledgeable and helpful in terms of hair care. They aren't overly pushing which is great. I did end up spending more than my groupon (which is expected) but, still felt like I got a great deal. One thing that's really worth getting here than other stores is the famous beauty blender brush and the cleanser. With the groupon it's 50% off. Nordstrom sells it but there are rarely any discounts on that brand. The return policy is pretty strict. No refunds on cash or card purchases...so make sure you are happy with your products. They do allow exchanges however. read more

Poor Poor Poor!! There is nothing even close to "fair" at this place!! I drove over 30 miles to use a Groupon and bought a very expensive face lotion. Not only was it dusty, but it had so many labels on it from price increases and changes that I could hardly see where it showed the expiration date!! So I asked the very absent minded girl that worked there to check the date. She said oh it shows the month that we put it on the shelf on the label, which showed 4/13. So I thought it was brand new...Great!! I got home put it on, and not only did it not rub into my face but it made my skin and hands green!!! I was able to pull the price tags off and could see that in fact the expiration date was 4/13 NOT what the girl in the store had insinuated. So instead of offering to send me the replacement since I live over 30 minutes away she told me I could drive back to the store and she would order me another one! Ha! I saved $10 by going there in the first place and would spend $20 in gas to go there! The store manager Ralinda finally called me and offered to replace it, after I shipped it back to her, then she would refund me for shipping and then send me the new product! Two weeks later I am still waiting to see the product!! I will simply be charging back my credit card now and notifying Groupon of their vendors and how bad they try to rip customers off! read more

I have nothing but great things to say about this location! Recently remodeled they also have a beauty salon inside which offers skin care such as microdermabrasion wax individual eyelash extensions hair extensions and hair services. Super clean and the staff is super friendly ! read more

See all

Hi everyone, it was delightful to see two young ladies that were helpful in getting my questions answer and did what it takes to find answers and took action to solve a problem with a product and came across friendly and attentive. Their names were SOPHIE AND LESLIE. Make sure you get in touch with them to solve any issue and to experience great customer service. Have a bless day :) read more

I came to this store based on the fact that Planet Beauty carried Jane Iredale foundation. I was first introduced to the makeup line at the Glen Ivy Spa (this brand is only sold at salons and spas). Right when I walked in I was greeted right away and was assisted promptly with trying on two shades of foundations (I didn't ask for her name but wish I did she was so nice and professional). I kind of dread trying new makeup brands for foundation but she made it super easy and gave me advice for application techniques. I will definitely become a return customer! read more

I am such a fan of Planet Beauty. I've visited 2 different locations (Ontario mills and Tyler mall) and received great customer service both times. Came Christmas shopping at the Tyler location Friday night. Right away my boyfriend spotted his favorite hair pomade suavecito. He was pleased to see they sell it for a few cents to a couple dollars cheaper than online. I am a total sucker for lashes. And this IS the spot for a great variety and great prices. I grabbed a pair of lashes and my boyfriends pomade and went to check out. Sophia was very sweet and friendly. She saw we had 2 items and immediately let us know about the stores current promotion buy 3 get 1 free on most of their products. We immediately started browsing again. Took home some additional pomade and of course more lashes. The girls here are very knowledgeable about their products and are very professional. I will definitely be back to stock up on products I use daily read more

Nice store. However their employees for lashes and microblading are terrible! Beware girls!

Leslie was so sweet, friendly and super helpful when helping me search for hair product. She made excellent recommendations according to my hair type and I can't wait to get home and try them out! Excellent customer service by the staff! Thank you!! read more

I decided to go after work to this location for a few items. I tried to call the store since I was having trouble finding the store and no one picked up. I finally figured it out on my own and came to the door locked around 6:44pm. The post it note said be open at 6:45pm and I waited infront. About 10 minutes pass and no one came to the door to open the store. There were a few others also waiting around. I noticed an employee in the back of the store and she saw people waiting and at first looked like she was coming over to open the door but instead goes to the back of the store and leaves us waiting. I decided to wait another 5 minutes or so and still no one to open... I gave up and left as well as the others and pretty much wasted my time. I have never dealt with something like that before and don't want to bother going back to this location :/ read more

The customer service here is amazing. Val and India helped me find the straightener that suited me best and even let me test run some of the straighteners. They are both very knowledgeable on their products and will help you choose the product that best suits you and your preferences while enlightening you with new information. Really enjoyed my visit!!! read more

My first time here and I really enjoyed my experience. I was helped by India, she was so nice and helped me find a good deal! She also threw in some free samples! read more

I asked the sales associate for a DIY brazilian wax kit. I bought the item she recommended and it did not work AT ALL! One star for really bad advice and a waste of money. read more

Great store with some very nice and helpful ladies! First time here and will definitely be back!

My boyfriend bought me a microblading service with Maria. She was referred by many people in the mall at other beauty stores. I was nervous at first, but she made me feel very comfortable and I fell in love with my brows. After the 2nd session my eyebrows healed and I wanted to add a little more thickness, Maria fit me in her schedule and did it at NO charge. She was amazing and very professional. Couldn't have asked for someone better for my first microblading experience. I will definitely be back for a touch up with Maria. read more

I've been stopping by this location on numerous of times and their staff have been very friendly. Every single time that I'm there, the staff provided assistance. Quick checkout. Done, done, and done! FYI- They have groupon/living social deals! BUT they're strict on double discounts. It only applies towards full price/non discounted items. This applies at ALL location. Sign up for their email, they have promotions every now and then :) read more

Always love coming here! I can always from my favorite hair gel from KMS and find quality products you can't find in your run of the mill stores read more

I had a lot of help form ally & indie when coming in here . I really love their products & the skin care products really work !! I really suggest Everyone to come here for their make up & skin care products !! & also the workers are really sweet & helpful ! read more

This place is lame and their customer service is super duper lame. Called before I went to see if they had a product, they said yes. Of course when i went down there they obviously didn't and the girl was very rude about it. Not the business!! I drove 25 miles to not get what I asked for! Awesome! read more

I set up an appointment with Maria for hair and make up for my engagement photo session and she came in on her day off and made me feel beautiful with gorgeous hair and makeup. I was also excited she used Jane Iredale makeup, same as what I typically wear! Maria did a fabulous job! read more

Love love love this location . Big variety of high-end products always a sale going on never pay full price for most products amazing customer service plus they have a nice hair salon and spa in the back of the store offering hair services by Maria , she knows how to turn brown hair in to blond without turning you orange ! They also have Roxy for skin care , full body wax and individual eyelash extensions love the Russian volume ! My favorite beauty shop in Riverside for all my beauty needs! read more

The service here is amazing! Came in looking for one item but I fell in love with another. Plus both my mom and I walked out with our makeup done at no cost. (: Great Makeup Artists and business! read more

Very helpful and educated staff, Christina helped me and was very kind and helped me find what I was looking for and got a great deal, I will definitely return and refer to friends read more

Went there along with my Daughter and Sister we had the best experience you could possibly have In a beauty supply shop, the Manager was so knowledgeable about the products and services, we left extremely happy with the purchases we made that day , I highly recommend Planet Beauty read more