Out of all the planet fitnesses I've been to in the area. This one is the least packed. I'm able to get on equipment without waiting. It's not overbearing and the staff is really welcoming. It doesn't seem like the biggest but calm and quiet atmosphere with not a whole lot of gym goers read more

I joined this Planet Fitness the first of the year, and I couldn't be more happy with my experience there! From the moment I walk in, I'm greeted so warmly, especially from people like Kat and Rebecca! If I had a business, I would want to hire both of them! They always greet me with a smile, are such hard workers, and so helpful with any questions I have! I've noticed that all the employees work hard to keep the club and equipment clean and I so appreciate that! After being at Life Time Fitness for years, after just a few months at Planet Fitness, I would never go back. I'm here to stay! The bonus for me is that because I enjoy coming here so much, I've upped my workout routine to 4 to 5 times a week. So thank you Planet Fitness... and in particular, thank you, Kat and Rebecca ...you're the best! read more

I wish I could give them a negative rating score. They made me pay $70 for cancelling a "Cancel Anytime" membership and also continuously charged my gf for her Black card Membership, EVEN AFTER we both cancelled on the same day. When we called, it was a complete run around and the manager said that the worker who cancelled our membership and I quote " has no idea what she's doing" yet will not return payments. How does one admit to error and fault on the company and tell the customer that they can't be refunded?!! Our whole experience was trash! No one is ever at the front desk and no one seems to know the basic of operation either. -4/5 would NOT recommend. It's cheap but those fees will haunt you later on. Wasted time and money. Should've gone with The more professional options. read more

Was this place just thrown together in a day and left to develop - or rather, deteriorate - as it would? Does anyone even work here? Holy grody. Look, I know Planet Fitness has reputation for being a discount fitness center, but have some sense of respect and responsibility towards your facilities if you're to attract clients who reflect the same. I'm talking to you, management. You can blame your employees all you want, but teammates reflect their leaders, and clearly there is none present here. Let's just take the few square footage that make up the female restrooms/showers/changing area: Could the three faucets - yes, all three, this was no fluke - show any more disgusting gunk and, frankly, actual damage from pure lack of proper maintenance? You know what, don't answer that. Crud on the countertop areas surrounding the faucets, water damage, missing hardware, caked-on gunk under the rim of the sink, hairline cracks and wads of hair in the sink basins. This level of neglect is so awful that I'm impressed; it would take actual effort for me to allow this to develop in my own environment - and that was just the sink counter. Paper towel dispenser is just about comatose. It should not take six tries to get a single sheet of paper towel. Toilet paper dispenser in handicap stall was in such a state of disarray that you could easily notice from the sink area. And stayed that way even as of two hours later. Which bright genius thought putting the massive trash bin in front of the one handicap bathroom stall was a brilliant idea? Was it the same genius who thought that high stools would be useful surfaces to have in the changing rooms as opposed to the chairs used at every other Planet Fitness in the area to keep things from, I don't know, falling off of a tiny surface with no back to it? No shower caddy - an oversight so basic I had to check other stalls to see if that one was simply broken or somehow missing. Nope, it actually wasn't a thing here, period. That's cool. Shower curtains left closed on several unused stalls, along with one locked changing room no one was in, with an empty restroom. With each remaining that way when I returned over two hours later. As were the wads of paper left by a shower stall. Speaking of shower curtains... Shudder. Go look at the photo. Worth a thousand words at minimum. They have hair dryers, yay. There's your saving grace in event you use them. I don't, so no bonus point here. They come with free empty water bottle litter, though, so it's not so bad. I didn't take my phone out on the floor. Suffice to say it reflected the state of those few square feet quite well. I did snap a shot of the gross floor - and isn't there always a table by that corner in pretty much every Planet Fitness? Also, no stretching machine, which my Irishman always particularly looks forward to at Planet Fitness, and no numbering in the 30-minute workout, so you're left guessing as to the order to go in. Seriously, how much are you skimping here? Anyhow, I look forward to forwarding this review and the many accompanying photos to regional management. read more

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I canceled my membership months ago and the company is still attempting to take money out of my accounts, after the manager informed me that I owe nothing! Franchised clubs are rip offs especially if the owner is a thief. All they want is sales and your bank access. And if they have access, they will steal from you. I advise all to cancel your memberships and pay cash per visit. THEY STEAL MONEY OUT OF YOUR ACCOUNT! Beware! read more

Planet fitness explained to me that someone might have had suspicious activity as they got to my account and it could been add to it as they got to my account glad that they explained it to me. read more

If you are looking for a gym with competent, empowered billing specialists and one that strives to provide convenience to its customer, you DEFINATELY need to go somewhere else. This gym is unresponsive to email communication from busy professionals trying to make a living and unable to come to the gym. It is clear this gym or the billing specialists it employs, care nothing for the customer service they provide. Only for the collection of memberships dues. read more

I've witnessed first hand how discriminations and race are handled at this gym. I saw members embarrass an American born Somalian, and openly make fun of her hijab. When I complained to the desk I was threatened and told to mind my business. They accused me of discrimination and turned the story around. When I spoke to their district manager jazymyne Neely about the incident, she explained that it doesn't sound like her staff. I've since left this gym, and all planet fitnesses as a whole. This franchise clearly does not deserve your money. Their assistant manager Kathy is the rudest most uncooperative person I've met. They all need to be rotated or reassigned, or they will continue to lose customers. I will continue to share with colleagues because this behavior is unacceptable and frankly should be avoidable. Shame on you. @planet fitness, this behavior is routinely occurring and you have your district manager, assistant manager, and general manager continuing. I speak for all when I say, don't give me an email that serves as a black hole for complaints. Instead, take some dang action. read more

Kudos to Planet Fitness Brooklyn Park. Has a Customer service issue and Cody their manager was right on top of it. He handled the situation very professionally and made things right, something that is unfortunately lacking these days in the services industry. Highly recommend Planet Fitness - Brooklyn Park, clean, well lit, friendly, and impeccable customer service - everything a good Gym should be. read more

Great location just needs a little TLC! Parking lot dirty. Also would recommend better maintenance of tanning type machines (bulbs out), trash on floor in room, and also no chairs to sit and pit shoes back on... read more

Planet Fitness - Gyms Near Me - Brooklyn Park, Minnesota

This particular location of PF needs to address it's black card room machines which are in need of repair, one shower stall in the women's locker room has its water turned off (probably another repair this location puts off or refuses to address), any fitness equipment that isn't tied down is put behind the desk. Which illustrates how this location treats it's members , in prison inmates check out tools for a work detail job; and interrogating a member on why they need an item that any other PF location doesn't stow behind their first desk speaks volumes. This place is a dump and it's not maintained well enough to be safe. For the staff, you cannot help how you were born or what your genetic looks are. Yet when you choose to behave with an abuse of authority complex and you are tall, blonde and 3 Reich Master race designed appearance take in consideration how you come across to others. By the way St. Cloud is 40 miles north in case you got lost on your way to work. read more

Every time I go a girl from the front desk is always rude and causing trouble with me and my guests check in, key card, account, etc. She never greets and even though I go the extra mile to say hello she still puts a face and doesn't act cordial/polite. All the other staff there are great and so is the facility but someone needs to manage her customer service skills so she can do her job and not stay on her phone 24/7... read more

Love this planet fitness! They have a good mix of equipment, everything is clean and the price is awesome- especially with the tanning option. Update: 4/2016 the remodel is awesome!!!! read more

Customer service is real bad and really rude. When ask to speak to manager she said it's me. would Not give me any names to owner and also harassed me at work just to tell me it's not my home gym . Do not feel like a member of this club. read more

I'm at member at planet Fitness. I work out from the location in Brooklyn park . Why did you Guys away change how we can clock in ? I didn't know that I can't used a phone number to clock in . I for got my phone so I can't work out . U guys make it so difficult . U won't give out a key to scan . What if some ppl doent have a phone and they can't download an app so they can't workout? read more

Costumer service is horrible since new management and staff came in. Staff used to be friendly now they're just prejudice lazy and inconsiderate read more

Wow!!! I toured a lot of gyms before deciding where to get a membership and Planet Fitness is by far the best deal. Not only does Planet Fitness offer a judgement free and comfy environment, the memberships available are affordable AND the amenities are incredible! I'm so excited about my new membership! read more

This gym is the best $20 value anyone could spend a month. While you could go with the $10 a month single membership, for $20 you can bring a guest with you for every visit (one a day), go tanning in their new stand-up beds, use their massage chairs, have free unlimited personal training, etc. It is very clean and very nice. It is no where near as crowded as Gold's Gym (now xperience) across the street. If you are looking for a gym, or even just a place to tan, I would highly recommend this facility. I have spent over $30 a month alone to tan at tanning salons in the regular lay-down beds, and now those places have the huge tanning tax which this gym doesn't. Incredible value! read more

This is my least favorite Planet Fitness. My friend had all of her belongings stolen & the cameras were off, so they couldn't do anything. It's not very cleanly. The staff at the front desk aren't the best & the equipment isn't very cleanly. This location is the closest to me, but I go out of my way to drive to another Planet Fitness. read more

This planet fitness is good but not the nicest one I've seen. It's a single floor layout evenly split between cardio and weights. There are tons of treadmills and bikes for people to use and a good selection for strength training. I went here on a Saturday morning and the place was pretty much empty which was great. I didn't have any problems getting the machines without the long waits I can have at my home gym. For $20/month that gets you essentially national coverage at all gyms, you really can't beat Planet Fitness. read more

I always had cool experiences here working out even through all the complaining that I heard about this place, it wasn't until I moved where there wasn't a planet fitness nearby and needed to cancel my membership that the problem started. There's a $58.75 + taxes cancellation fee that is charged (as I was told by the head office) "at the discretion of the branch manager" for canceling. When I called and spoke to the manager about it and explained to her that I'm leaving because there were no locations nearby where I'd be moving (at least a half hour drive in the opposite direction of where I live or work) I was told that it was "my discretion to charge you the fees anyway" by the manager. I wish there was a way to give zero stars but hey.... They definitely suck at customer service. read more

Staff is friendly and helpfull although sometimes they just stand around doing nothing but in general if you have a question they are friendly and help you with it. read more

I would definitely recommend working out here. I go to this location 3-4 times a week and absolutely love it. Great staff, always clean, well maintained equipment and very inviting. read more

Staff is always friendly and helpful. I have always been able to find a machine when I go. I noticed another reviewer said there are no towels, but I've never had this problem. I only pay $10 and I am very, very happy with the value I get for that low price. :) Thanks Planet Fitness. read more

The Brooklyn Park ,MN club is a great place but they are having a staffing issues including the manager I was in there today working out for almost an hour there were 4 staff standing behind the front desk when I came in and when I left all four staff were still behind the front desk talki8ng and sitting behind the desk and since today is a holiday they are probably getting holiday pay to sit behind the front desk and talk for almost an hour .I think this manager needs to be retrained and there is always cleaning or stocking that could be done . This needs to be addressed soon this happens at least every week . read more

a good place to start clean, we were at the crystal location in the twin cities. we decided to cancel, looked into this before we did it, what they say online, and what they do at the location is different, its very painless to cancel your membership, the online says you need to get a request sheet, and explain why in a letter, i did either, just went in said i want to cancel, asked our names, and a brief reason why, and that was it. done. read more

Spacious and clean. Not over packed with members. Very good price. Some gyms put their equipment too close together. This location also has 2 of a lot of weight lifting machines. read more

BEWARE!! The gym is functional but I'll NEVER be back!! My cousin and I had our purses stolen, mine being a 3k Louis Vuitton!! Among other items in our purses were, cells phones, car keys, Chanel sunglasses, $400 cash, and the thieves spent about 2k on our debit/credit cards. NOTHING IS SAFE IN THIS GYM as conveniently the security system was down! You're not safe, you're belongings are not safe! It's been brought to my attention by the staff member that the owners do not care. Save yourself mine and my cousins emotional distress and physical loss and pick a different gym.. read more

So I have just started going to planet fitness this week and I've been to a few locations and this one is bar my far the worst. I came with my cousin and when we were checking in the lady checking us in was unbelievably rude ( I didn't see her name but she had a nose piercing on both sides of her nose) . I was just asking some questions and wasn't being rude or anything towards her we were just trying to figure out the actual policy's and everything. She had a very snobby attitude with my cousin (whome is black and I am white and the worker was white as well) when my cousin asked her a simple question . She keep rolling her eyes and and looking my cousin up and down as if she was better than her . It was a very uncomfortable situation and I will not go to this planet fitness ever again. Instead I'll be driving an extra 10 mins just to feel comfortable and get some good customer service. After my uncle sighed her work out waver our work out was fine , that staff member was just incredibly rude and unprofessional. I have NEVER experienced such bad customer service before . My cousin almost started crying as she has never been looked at differently just because of her skin tone. read more

Was just told that if you do not have a checking account you cannot join. You don't take credit cards? WTF?, Checks are so 1980's. As far as the gym goes, nice place but the people that work there are out of shape and the place is messy at times. We cannot contact Planet Fitness direct so we will let out membership expire and join one closer to home. Looks like you will lose a lot of customers as a result of your payment methods. Bye Bye. read more

There was a terrible experience with customer service at this location. I called about a billing error. I was told sign up fee was $1 and was charged $5. When I called to inquire about this discrepancy the manager was very rude and talked over me and continued to interrupt me. When a customer is upset whether they are right or not shut up and listen then empathize and apologize for the misunderstanding. These are good ways to diffuse a situation! Find some way to show that you care about their issue. He didn't care and hung up on me. I understand why about the charge though it was dishonest to not disclose this up front but not acceptable to lose your temper as the manager and hang up on a customer. Stay calm and educate your staff to make sure when people sign up they know what they are being charged. There is so much fine print to read in those contracts and it is so simple to state the fees and how to cancel verbally at sign up. There is always something to learn Mr Manager and you have a few lessons you could learn from this encounter. read more