The management team at this PF is woefully unskilled in ensuring a clean and serviceable facility and has zero regard for the memberships' time, money, or schedule. I cannot count the times I have went to a paper towel dispenser to find it empty, entered a restoom stall to find zero toilet paper, or sat on the floor to do ab work and discover "dust balls" of dog hair blowing around the floor. I have brought this to the desk teams attention several times and filled out the email survey I received, yet the same problems persist and are blamed on high turn-over and lack of trained staff. It sounds like poor management to me, but I digress. The final straw was being informed of a "corporate" policy change that resulted in being told I would have to leave because the crocs my son was wearing are "no longer authorized" despite never being informed of such a policy change, the fact he has worn the same shoes since August 1st, and despite the fact that the PF dresscode on PF website only lists "open toes shoes and sandals" as prohibited. Crocs are neither of these, and STILL not listed on the corporate dresscode list. They have no issue pulling the money for the "Black Card" memberships my wife and I BOTH pay for, and can send the email "satisfaction" surveys continuously, but they can't send an email to the membership regarding policy changes that will result in denial of service. Poor leadership, poor management, poor customer service, poor customer satisfaction. The 6 negative reviews in the last few months regarding the same topics as my review tell the tale.... read more