My significant other and I work out at this Planet Fitness three to four times a week, and the machine that was recently removed was one of our favorites. It was almost always in use, and there was usually a wait. When I asked about it, the staff mentioned another member had already complained about it being removed. While I appreciate the new equipment, I don't think this was the right machine to replace. It was clearly popular, and I hope Planet Fitness will consider bringing it back for the members who regularly used it. read more

Planet Fitness - A picture of the machine in use - Gyms Near Me - Fairfield, Ohio

Variety and condition of equipment is good. TV reception on the equipment is iffy. They have a 30 minute workout area reserved for those following that regime but it is NEVER monitored by staff and is tied up by those wanting to use just a single machine for a while. And those people are usually unwilling to yield to the proper users. read more

Nearly every single employee here needs an attitude adjustment. I understand they are young and Gen Z has their own way of doing things. But collectively, they create a bit of a hostile environment. If they arent loudly flirting with young ladies they are making fun of the members with other men. And they pick and choose who they want to show respect to. If you arent an attractive young lady willing to flirt, or a personal male buddy of theirs, they will be disrespectful to you. It's like impossible for them to just be neutral and polite to everyone. They lack the maturity to treat everyone equally. The standard should be this: say "welcome in" and "have a good night" to all of the members. It's not hard. You are working front desk, being friendly is your job. Instead they would rather socialize amongst themselves and treat you as if youre interrupting when you walk by, some even give you dirty looks. Im getting sick of it. I would say the most professional acting amongst the group is the very tall African-American man with glasses. He is always courteous. But the rest of the group, especially the young man with short hair who is always bouncing a ball, and the woman with short blonde hair, are collectively very immature. Their attitudes feel almost misogynostic at times. It is very off-putting. Definitely shopping around for a different gym! read more

The staff sits up front and talks the whole time. Meanwhile, my circuit training gets ruined because nobody follows the rules. I've addressed the issue with management and nothing changes. People camp out on machines and you can't complete the circuit every single day no matter what time it is. This place sucks. read more

I've been coming here for over a year now and I love this location! Morning gym time is where it's at, it's not too crowded unless they happen to close early for a holiday. I see a lot of the same people, so that's a good sign, others enjoy being here as well. The facility is always clean or being cleaned by the staff when I'm there. I am always greeted when I come in and bid farewell when I leave. The manager (Austin) is very professional, approachable and is always happy to assist with whatever is needed. The rest of the staff are great as well. I've been to other locations, both in and out of town, and even though some of them may be newer, the staff isn't up to par as far as guest services. I'm not quite a gym bro yet, but I will continue to come here! read more

I'd like to put in a good review for Tristan. Provided really great customer service. He thoroughly made sure I was provided what I needed as he confirmed my information was updated for my black card pass to be all good and all good in the system. Based on the overall experience of how he provided everything for me to be able to get what I needed done, It was a great considering everything that was going on around as people entered & exited the gym. Thank you Tristan for for making everything all good for me getting me in. A good reward is definitely well deserving for this read more

Love this gym! Has everything you need in good condition. Staff are always friendly and seen tending to facilities. The hours are awesome for my sporadic schedule. Conveniently located on Route 4 with easy parking. read more

The facility is clean, well-lit, and well maintained. The staff is diligent about keeping the facility clean. It is rare that a machine is out of order; it's obvious the equipment is well maintained. I rarely have an issue w/ it being too crowded. There are enough machines that I don't have to wait. The staff is friendly, courteous, and knowledgeable. Parking is plentiful. There is nothing to not like about this gym. read more

I don't like the new hours since quarantine, but I am pretty sure that is corporate and not specific to this club. There is still a 24/7 club 15 minutes further away. So, not terrible. Otherwise, this is a great place to exercise. Equipment is nice. Staff are helpful. Biggest concern is usually being careful not to clank my weights accidentally, and get labeled a " link." read more

This used to be a pretty good place to get a workout but it seems lately they are slipping. I am completely fed up with everyone on their cell phones the entire time they are in the gym. I just left the gym without working out because all the equipment I needed was taken and every single one of them were occupied with someone sitting there on their phone. This place used to pride themselves on ha rules and enforcing them but no more. This is going on every time I'm in there and it just too much. Time to find another gym. read more

I recently went there with my daughter and they had no hand sanitizer anywhere, after covid started and all the illnesses going around it should be available all over. Most people do not clean the machines after using them. My daughter keeps getting sick since she has been going there and I guarantee it's from there read more

Incredible newer two story gym! Tons of cardio, strength and free weight equipment. They have an awesome PF360 room and everything thenvery clean and spread out. The staff is super friendly and I love to get a smoothie next door at Smoothie King after my workout! read more

This Planet fitness has a management where She has poor communication skills .She sent a worker to tell a friend and myself we couldn't use the free weights as Billy Blanks uses them.I asked where was this in writing she couldn't show me.She said it's her verbal rule. Also the trainer Austin was on his phone training clients which is very poor attention to someone who is seeking help.I don't know if anyonre has had problems with these matters but I need where it says I or others for that matter can't shadow box with free weights.... This is A Gym to workout and train.!!! read more

I went on a trip with my fiancé and we stopped off at this planet fitness. I ended up leaving my Apple Watch there because I took a shower and not only did someone return it to the front desk, the staff and managers made calls and are willing to ship it back to me free of charge. Their customer service is subpar and the gym is very clean. I would highly recommend this location to travelers like myself or even anyone local debating on getting a gym pass. read more

Equipment is always clean and the staff are super friendly! Love this gym....I think I'll go workout this morning!

Happy that they have silver sneakers membership. My husband and I joined a couple of weeks ago. We also went next door for a smoothie. This is a great spot near Jungle Jim's. read more

Fairfield PF was the first in the Cincinnati area and they moved a few weeks ago to Michael Lane. There's a brand new Smoothie King right next door. Wow! Incredible gym with all new equipment, a great staff and no waiting for equipment. Best PF I have been to! read more

My husband tried to open an account tonight. 6:22pm January 2, 2020. He was told at the front desk by a female that he could not open an account without providing checking account information. Even though he was willing to set up automatic payments on a credit card. Which is exactly how my Planet Fitness account is set up. And it is exactly how my foster daughters Planet Fitness account is set up. They told him he could not have a free day pass - so that he and my foster daughter could work out that night. EVEN THOUGH THERE IS A FREE DAY PASS OFFERED ON THE WEBSITE FOR THAT LOCATION. For some reason HE could not have one. I called to speak to them and explain that we had the exact same issue a few months ago when we set up my foster daughters membership. And could they please look at how that account was set up to see how it is done. The female on the phone said that she was the one who told my husband it could not be done. When I asked her to look up my foster daughters account she could not tell the difference between my account and my foster daughters account. (My foster daughters account was just opened a few months ago AT THAT LOCATION). She would not listen. She kept parroting the same thing over and over as if from a script. I asked her to contact a manager to find out how to do this, because obviously it can be done. It was done when I opened my foster daughters account. She just kept mindlessly repeating the same things. She refused to give me her name. I asked several times, I even asked if she KNEW her name and she said no. Apparently some of the front desk staff at this location are so mentally challenged they literally do not know their own names. Why do companies hire people to work with the public that lack basic communication skills? This is a GYM in JANUARY - and they are not willing to sign someone up or honor the offer on their store location/website? How do these people stay in business? read more

This is my favorite Planet Fitness location to go to out of all of them it is spacious there are plenty of machines you almost never have to wait for a machine the workers are very friendly compared to other locations and I love the view from upstairs read more

Trust me, you do not want to join here. This place will lie to you about pricing. Annual fees are hidden in the cost no matter the promotion. When asked I was told I was accidentally given wrong information about my membership. I've never walked in without somebody also having been lied to about their contract at the front desk. Plenty of better options. read more

This gym is smaller than other planet fitness' I have been too. However, they have what you need. It's usually never crowded and the staff is awesome. I love the barbell bench press and incline bench equipment. Judgement free zone. read more

Iv been to multiple planet fitness establishments in the southern cincinnati and northern Kentucky region. Overall my experience has been exceptional. The equipment is the same in most cases but the customer service is what's sets these locations apart. With that being said this location has some of the worst customer service I have encountered. Very hard to communicate with the staff. They show very little regard to customer needs and issues they may arise. The trainers also dont seem to be very concerned with their clients success . More of a going through the motion type of feeling instead of actually wanting to see the clients growth. Overall this establishment gets a 2 out of 4 due to poor service. Some great work out usually poor service. read more

Like the gym well enough. Equipment is new, staff is friendly. Watch out what you sign. A Black Card membership not only has an "annual fee" that is not an annual fee, they also charge you for cancelling in less than a year. read more

I have been going to Planet Fitness in Fairfield for some time now - typically on 2nd and 3rd shift. The staff is great. Andre is a young staff member who has always made each visit even better. He is always cheerful and positive. When he isn't at the front desk helping members, you can see him about cleaning and staying busy around the gym. It makes a difference to see employees who really care. I cannot comment on the 1st shift staff as I never work out during that shift, but I would expect no less given what I have seen. read more

This is the Planet Fitness closest to where I live. It is also the first one to open in the region and it shows. The equipment is well maintained and the staff are extremely responsive to any issues that arise with particular equipment. However, I have visited the other locations and it's a shame that the gym that initially opened the market for the Planet Fitness chain is getting such short shrift with regards to equipment and space. The only thing, and it's a big thing, that separates this Planet Fitness from the others is the fact that this one has a flat bench and incline bench. Without those pieces of equipment I am sure that the membership would fall precipitously and the gym would go from being the least satisfying member of the chain to a non-entity. Further, a couple of weeks ago one of the newer Arc Trainers was taken out of the gym and not replaced. I don't know if it broke or what, but that was the NEWEST piece of equipment in the gym. I think the staff is doing the best with what they have, but something is not kosher at the top. If the benches ever get removed, I will happily take my business elsewhere without reservation and take my friends with me. read more