Genuinely speaking, this update is long overdue so I am late but I would like to give an update. Maybe about a month after my previous review, I noticed changes. The staff is very kind, provide as much help & hospitality as possible. I had some very good experiences with the staff & I hadn't been able to post it but even so, I started having better & better experiences. I am genuinely impressed with the hospitality & help the staff provides. There was one particular day where in which the app logged me out and I had trouble getting in. The staff was more than helpful. It was 2 gentleman. Once with reddish brown hair & a man with glasses & dark curly is hair. Both were very helpful & fixed the issue. They made the process much easier. And the gentleman I saw last time in the restroom is also attentive & greatly improved. As well as the young lady who normally wears a pink hat with tattoos has been wonderful. Massive improvement since my last post so it's only fair to leave an update. But the past couple times have been great experiences. read more

Very good atmosphere and amazing gym staff. Good place to start your kid. This is the first gym I started at.

It's a great gym to workout, they have new and plenty machines and all the equipment to do exercises. The staff maintains the gym clean and tidy at all times. read more

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Really clean gym. The Manager is on top of the cleanliness. The lady that cleans in the mornings does a phenomenal job job. The issue that I have is that sometimes the music is extremely loud and at times they put a horrible selection of some form of acid metal rock that seems to annoy not only me but other members as well. I find it very difficult to enjoy my workout because of this. I thought you were about making your members feel comfortable and at ease from annoying distractions. As a former business owner I can definitely tell you that this is no way to run a business. It doesn't help having an employee that works as a greeter tell me he's in a band that plays that kind of music. Coincidence? I can't imagine this being any good for your company. read more

After a long day of eating, I wanted to squeeze in a last minute workout before bedtime.  The visit started off nicely with the chill front-desk worker and a spacious, clean locker room. And then I saw the mess: Dumbbells and plates were left strewn all over the floor around the free weights and smith machines. People abandoned their used paper towels and water bottles on the equipment, so it wasn't easy to tell which machines were free vs being reserved for use. I'm not sure if this gym is understaffed, because I didn't see any workers actively cleaning the exercise floor. I'm also confused as to why people don't re-rack their weights or throw away their trash. Isn't cleaning up after yourself basic gym etiquette? read more

If you're looking for convenience this is the gym to go to. There's the regular machines like the elliptical, stair masters and some workout areas for free weights. The bathroom are always clean and the gym itself always looks organized and put together. I just wish planet fitness had group classes! read more

Very disappointed in this planet fitness location. Not sanitary at all. I was in there for about 1hr and 30 min and did not see anyone cleaning, picking up garbage or refilling wiping spray like i usually do at other planet fitness locations. A lot of machines had tear in them which i feel should be fixed immediately. read more

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Been to a bunch of Planet Fitness locations throughout the years (as well as other gym companies) and this location is by far the worst. The staff look almost bothered by anyone's presence; they all seem like just a bunch of bored teens on their phones, or giggling around with each other while the gym looks like a disaster with weights all over the floor, broken machines and overflowing trash on many occasions. Small, dimly lit, hot with a big fan blowing since I guess their AC is down. Just a mess of a location all around. Avoid if you can and just trek a couple miles north and hit the Miramar location if possible. read more

This location is poorly ran and there's zero accountability with upper management to ensure this gym is operated in a way to show value to the customers who find this location close to home. No one enforces the rules, gym users do whatever they want, employees hangout and it's almost a hangout spot for them. To top it off today. Approximately 20-25 Gym users were left without a gym open. It was 8:13 am when I decided to call a different location explain the situation and honor my membership. I'm sure no one cares and those managers who oversee these shifts and store do not care. No one showed up until someone showed up. What a shitty way to start my Sunday morning. Do not trust this location. read more

El gym es un planet fitness como cualquier otro en tema de cantidad de equipos,el staff atento y amigable ,especialmente Daniela que es super amable ,brinda una atención al cliente excelente . read more

Horrible location! Rude, careless staff and the gym is always a total mess! Avoid this location

All I would like is a credit for my $15 I've always been charged $10 for the last 18 months or so. This month I was charged $10 and then $15. When I asked the employee he said it was a late fee and good luck with that. He has never seen a refund while he's employed there. I haven't changed my card or bank account and they have always automatically deducted my monthly payment. " How am I late ?" I asked for corporates number and he mentioned they won't help since we are a franchise. Would planet fitness really lose my $10 a month for a $15 refund or credit? read more

This year, 2024, for sure is different. Now I see the workers more attentive and more helpful than before, they walk-around more often and my morning workouts are feeling great. I'll say that it has to do with the new management, which has improved and for sure this is turning into one of the best planet fitness. The new gm has a great knowledge and it has turned the place around. Highly recommended read more

The customer service is great, I see a lot of the workers paying attention to what is going on in the weights room and I always feel good when I do my training here. Club is EXTREMELY clean compared to other gyms. read more

Be careful if you freeze your account because they will undue it without your knowledge and charge you fees and not refund you. It is impossible to figure out who is the supervisor since the manager at the gym has no power over billing. Besides that the space here is too small not enough free weights mainly machines and gets crowded really quick unless you go at odd hours. read more

I have been to a handful of different planet fitness as I have the black card. Unfortunately this one is one of the worst but its the closest one to my house. The staff is friendly and helpful and the trainer is very knowledgeable as his craft. The location is also very clean and employees are always coming around to sanitize and pick up. With that said, all machines are very out dated, specifically the tread mills. They are regularly out of order. On two occasions, I have been in the middle of a run and the tread mill shut down on me. This is very dangerous and I, as well as other people, could get seriously hurt. The dumbbells only reach 60 pounds, leaving no room for growth. There is not a sufficient amount of 45 pound plates for the smith machines and leg press machines. People should not have to wait for someone to be done with their sets to continue their own work out. read more

The Good: Price and the hours The Real Bad: Too small and too crowded. Weights are anywhere else in the gym except on the racks. I'm not sure if that's a Hialeah thing, but I am convinced that I'm better off paying more money elsewhere. read more

This has to be one of the most depressing gyms in the world. It seems like they do everything possible to rip away costumers motivation to advance in their fitness levels. For example this past week they somehow managed to sink even lower by placing two seriously fat women who have obviously never touched a weight or trained any body part but their jaws while eating, and have no business working in a gym were the most important part is getting motivated, in the front counter and walking around the gym holding a clipboard. This is not a gym for anyone who wants to produce gains in their fitness levels. It also seems very counterproductive to place freaking bagels with cream cheese once a month next to the exit, when the biggest problem affecting most of the customers is a bad diet. This chain of fake gyms should change their name to Oxymoron Fitness. read more

It's ok. I wish they had more stuff like bosu balls, step up benches and boxes, foam rollers, ropes maybe. Maybe bc it's kinda new they're still working on it (I hope). It's a good gym for cardio and to go work out with a friend. They only have one water fountain which is weird. My grandma loves it there. read more

Planet Fitness - Middle of the night. Always empty. - Gyms Near Me - Hialeah, Florida

Este gimnasio tiene máquinas muy viejas, los que trabajan ahí siempre están en el Teléfono incluyendo la encargada, poca limpieza... me a pasado que llego a entrenar y el gimnasio se encuentra cerrado a pesar que llego en el horario que es, como que les coge el sueño a sus empleados. No lo recomiendo! read more

Planet fitness is very similar to most gym's. During peak hours you will struggle to find an empty machine, weights or treadmill. During slow hours you can finish your workout in about 30 minutes. Planet fitness is not in LA fitness or a Bally's. It's about the size of a Gold's gym. There are several TVs the bathrooms and lockers are very clean and very well-kept. It's a very good gym the one downfall the planet fitness has they don't specialize in free weights, they have several exercise machines and they have several cardio machines as well but lack the free weights. I still believe you can achieve an optimal work out, but if the weights are your thing then you're going to have to wait quite a while during peak hours for them to clear. Like I mentioned to you before they have several cardio machines they also have several machines for you to work out, white card members pay $10 a month black cardmembers pay $20 a month and have access to waterbeds and massage chairs along with tanning booths. But honestly that's a steal you can't beat that anywhere else. They also have several refrigerators were protein shakes water and other refreshments to be charged to your monthly account, they also have their personal trainers and staff members help you out, for me it's a very convenient location since it's right off of red road and I 75. Now go after your New Year's resolution to lose some weight !!! read more

Planet Fitness - Gyms Near Me - Hialeah, Florida

I've been to a few Planet Fitness, I must say HANDS DOWN!!! This is the worse one kept. I cannot believe this is the same owner from the one in Hialeah Gardens, but it is. Machines are falling apart, Dumbbells missing, its constantly a mess, because the staff doesn't help in keeping it neat. I swear if it wasn't' out of desperation because its the closest gym to our home for the price, I wouldn't go!!! I've been a member for about 2.5 years and I've noticed its complete deterioration. The worst part is I've complained as have other members and there is no movement of making things better. JUST SUCKS! read more

In all honesty, I greatly appreciate the help I received from Claudia at the front desk. I told her a bad situation that my wallet was stolen and she helped right away. She told me if I could come in and I said I was on my way. When I got there her and the general manager neomi helped me out beyond belief. I am very appreciative for there help with the matter. If you go ask for Claudia or neomi and they'll help you out the best they can. Thanks again ladies. read more

Demasiadas personas para el gimnasio tan pequeño, al menos debían surtirlo con más pesas o arreglar las que tienen, hace 2 meses los cables están rotos por favor nunca mas he podido realizar ese ejercicio, es que los manager no se dan cuenta o el personal que trabaja ahí? read more

El gym mas horrible que existe es ese. No hay nada de higiene el servicio al cliente es malísimo, ahora te dan un reloj diciéndote que solamente es por un dólar al mes, peor es para envolverte en un contrato que tú no sabes. read more

Love this location for many reasons. For starters, they are keeping the safety of gym goers and their staff as high priority. From showers and lockers being sanitized throughout the day, to all free weights and machines, they know how to keep their space clean! Shoutout to Christine for always putting a smile on my face and making me feel welcome the moment I step into the gym. You don't need much of a pre workout when you got someone as energetic and happy as she always seems to be to get you feeling right. read more

A young lady named Brianna at the front was not only very welcoming w/a sweet smile and a very helpful attitude; but, also awesome in sales in getting more for your dollarthumbs up for this Planet Fitness w/great staff read more

One of their worst locations. Poor customer service and broken machines. They staff is all over the place with their rules and regulations and you don't know what is actually going on. And let's not talk about the cleaning which is basically non existent. But you get what you pay for! read more

I am a planet fitness black card member and have frequented this gym when I am in North Miami area. I travel alot for business and use many planet fitness all over the united states. This has to be the filthiest most disorganized gym ive been to . The staff are young and seem friendly but never leave the front desk . No one is cleaning this gym at all . They just sit there and talk to each other . The local gym members are as culpable for this messy gym . No one ever puts back any weights instead they are strewn all over the floor so you have to be really careful when walking around so as not to trip on weights thrown all over the floor ! A total hazard. Forget about using the weights, you have to go on an easter egg hunt to find them . Who works out with weights and then just leaves them On the floor !!!! As a fellow latina im Ashamed to say I rather drive 20 min go to another gym thats clean and organized . Come on my cuban people ! You have to do better than that. The machines are taken over by little groups that are busy chatting , taking gym selfies and sometimes just sitting at the machines staring off into space . Ive given this trashy gym a few chances !!! If in the area go to the planet fitness in hialeah gardens or miramar. Whoever owns this gym, fire your staff ! read more

I haven't started going to the gym yet. I am starting tomorrow, however I have to say the service was great when I went to take the Planet Fitness tour. Julio greeted me with a smile, was kind, funny, knowledgeable, and relatable. Julio gave a great tour and made me feel comfortable! Looking forward to working out here. Thanks again Julio for your great service! read more

Out of the three planet fitness facilities that I've been too, I think this is my favorite one. Simply because I've noticed that people are very good with maintaining the equipment clean and the weights are always racked where they're supposed to go. The bathrooms always kept clean and I like the fact that most of the time that I come to work out here, there's always someone either cleaning the floors or cleaning the mirrors which is good to actually see first hand and know that the place is being kept consistently clean. There's an ab and stretching room which sometimes I even use when I want to work out legs with small weight rather than using machines or when I want to do quick cardio sessions. There's also the perfect amount of treadmills, ellipticals and stair masters, enough for everyone. If you want to select one location for the $10 membership, I recommend this one. read more

The workers Alice and Ryan are amazing. Alice helped me with signing up earlier and Ryan literally saved my life. While I was on the cardio machine I took off my lanyard because it was bothering me while I was jogging and left without noticing. Hours later when I noticed I called and told the worker Ryan he told me he would look for them and luckily found them and called me back. He could've been malicious about it , called me and told me he didn't find them and stayed with the credit cards ,AirPods and etc...I got there to pick them up and I went to give him the only cash I had on me because he literally saved me life but as a good employee would he denied. So not only did he save my life but then denied taking money because he was only trying to do the right thing... Planet fitness step up & promote this guy . Just saying read more

The staff never greets you when you enter nor say good bye.They're too busy chatting with their friends.As soon as you walk in you can smell dust&mold in the air. I have to take an allergy pill when i go,otherwise I would b sneezing&getting hives. I never see the staff cleaning none the less the members.It's as if the spray bottle&paper towels Are there for decoration.Members ignore the sign about wiping down their machines.Also,I don't know what the etiquette is in South Florida when it comes to working out.But I find it extremely rude when people stare at you or at the machine you're working on while working out.Seriously, how insecure Are people? read more

The good machines are always taken and some of the staff could care less about customer service. When we had a problem with using one of the amenities the manager from Hialeah happened to be there and instead of offering customer service he was borderline degrading and did not seam to care if we continued to stay at the gym. And not to mention that I find it ironic that they offer candy at a gym.. read more

For it being such a small facility it has a good variety of machines and it's usually pretty clean and organized. I will say that some of the employees have a bad attitude, especially the girls. I have a membership in another gym in Miramar and I've never experienced what I do every time I walk into this PF. Some of the employees aren't very polite when you come in or leave. They just have a bad attitude, never a smile or a "Hi, welcome back", just "what's your ID number" with a long face. One time one of the girls looked at me and with a huge attitude said "How old are you?" I'm 20. "You look 12". Wow, ok? And, on every first Monday of the month they have free pizza...a table stacked with pizza boxes for their clients. I'm sorry but that makes no sense to me. Some of these people are trying to better their health and lifestyle and they're throwing away whatever little exercise they got with a few slices of pizza! Unbelievable and talk about being counterproductive. I asked one of the guys at the front desk why not something more nutritious and he responded with sarcasm "This is a judgement free gym, it's their choice if they eat the pizza" and he just walked away. Rude? Yeah. I understand the "No Judgement" thing but I thought it was referring to the whole no judging you on how much weights you're doing or if you're using the machine right or if you're not as ripped as the person next to you. Never did I interpret that slogan as a "Let's disregard being healthy and progress by enabling people to continue their unhealthy lifestyle." I'm only going here for the summer until school starts because it's closer to home but this place does not compare to my other gym. read more

I've been working out here for the past two weeks and so far I've had no negative experiences. Before coming here I tried Gold's gym and loved it but couldn't afford the price tag. Then I heard or read about Planet Fitness's $10/month membership and signed up. My whole thing is weights. I'm trying to get toned and build muscle and weights are needed for that. I was concerned when I read that Planet Fitness wasn't big on weights and even when I called the girl on the phone told me that the heaviest they had was 65lbs. I thought I made a mistake signing up but then I went to the gym and was relived to find that they do have a lot of weight machines, weights to go over 65lbs, and plenty of free weights. Today I went at 1 pm and had no problem finding free machines or weights. The vibe here is really chill. Sometimes I struggle with an exercise and the people around me are always willing to help. This gym offers free personal trainers, I've never tried one and to this day have only seen one man wearing a "personal trainer" t-shirt. So I don't know about that. The place is always clean, bathrooms are nice, they have showers if you're into showering at the gym. Call me weird but I always feel like someone is going to come and snatch the curtain away while I'm in there. This is a great gym for anyone that wants to get and stay fit. If body building is your thing then maybe you should look into something else because you will get bored fast. read more

This location is by far the worst of the area. Plenty of times including last night, gym closed. How unprofessional of you Planet Fitness. It was 5 of us waiting outside thinking maybe the employee was taking a break or something. The machines are old and outdated, of course many of them don't even do the right function. Roaches are a thing over there. Also in the middle of your workout they have this super rude lady trying to get in the way to vacuum, like come on, at least say excuse me or something, like a normal person. It was convenient at first because is the closest location to my house. But I wouldn't recommend it to anyone I know or care about. I will drive my happy behind somewhere else thank you. read more

Was so hard to make myself go to gym tonight after work instead of meeting my friends for dinner at local restaurant! However, I squeezed myself into gym clothes and pushed myself out of the door of comfy house to go planet fitness-hey, they promise no intimidation, support for beginners and no criticism. Wrong! Never had problem with my look, my outfit, my bag, my account till today when manager miss Kimmie met me at front desk. Surprisingly I got gymtimidated by manager of planet fitness, felt uncomfortable, out of the place and like I don't belong there. Make sure you fit their parameters of weight, age, race, nationality or you will be judged and will never want go to gym again. Pros: Personal trainer there is awesome! Other employees that accommodate me before was very sweet to me too. read more

Planet Fitness - Gyms Near Me - Hialeah, Florida

I've been working out in planet fitness for the last 9 month in Kendall location and now in Hialeah location. It is one of the best gyms I ever tried, it's always clean and neat, however the equipment its a little old. But I won't change it, it's a good deal for your money read more

Planet Fitness - Gyms Near Me - Hialeah, Florida

If it wasn't for the cheap price I would leave so fast. Over crowded, staff is rude and too young to work apparently. Weights are never re racked, machines are always dirty and sweaty, people take more than one set of weights to use at a time. read more