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    Soulates Studio

    5.0 (1 review)
    Closed 9:30 am - 12:30 pm

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    11 months ago

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    The Perfect Circle - Spin- Group Cycling Training Session Set to Music and Candlelight

    The Perfect Circle

    4.5(24 reviews)
    2.2 mi

    I started going to this gym to join Gina's class which turned out to be AMAZING!! My body…read moretransformed so much and I couldn't be happier with the results. She's a great trainer/instructor who knows how to keep you motivated, focused, and have fun through the sweat. Although it was a group setting, I felt like I was training one on one with her during class. She corrects your form if needed, more than happy to be that extra voice to push you that extra mile, and makes sure you stay on track to reach your fitness goal(s). I highly recommend joining and taking her classes. You won't regret it! As for the gym itself: it is kept cleaned, bottled water and shakes are available for purchase, and the owner and her staff are friendly and helpful.

    Been going here for almost 3 months now. I found them on Google because I wanted to start cycling…read moreagain and I came across this gym. It has been an exceptional experience. If you are looking for a personal gym where you matter. This is the one. Berta is such a sweetheart and knows exactly what she's doing. I've tried pretty much every gym around my area lol and this is the only one I've been able to fully commit to. The protein shakes are so good and fulfilling too. It's a small business and I am huge on supporting those! Highly recommend you try this gym out if you are looking for diversity. It's definitely an older crowd but I personally love it! Thank you Berta for all you do everyday!

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    Club Pilates

    Club Pilates

    3.6(20 reviews)
    4.6 mi

    Club Pilates got into my life on August 2018 I am having…read morethis benefits better Loose weight Introducing me to eat better to get more flexible like to be and do detox and cleanse I and take care of myself and taking care of my body Getting my fit

    UPDATE: Unfortunately, what happened after my original review has only reinforced my decision to…read moreleave this studio. After speaking with management, my membership was canceled immediately. Since I still had approximately two weeks remaining that I had already paid for, I requested a partial refund. Jacky then confirmed in writing: "We also went ahead and refunded $100 back to your card on file." That same email stated that, "as a courtesy," my access would remain available through 8/29 so I could continue booking classes. The $100 was never refunded. Only after I called because the money had not appeared was I told that the refund had been withheld because I had not removed my Google review. Now my class bookings and the 30-day cancellation policy are also being used to justify not issuing it. This is contradictory. The studio chose to leave my booking access available "as a courtesy," yet is now using bookings during that same period against me. More importantly, I was never told the $100 refund was conditional on removing my review, not booking classes, or anything else. I was told in writing that it had already been refunded. At this point, this is about principle and trust. I do not want to return to a studio I no longer trust simply to use the remaining time I already paid for. Had my refund request simply been denied, I may have disagreed, but at least the communication would have been honest and clear. Instead, I waited for a refund I was told had already been processed and only learned otherwise after I called. That experience is ultimately why I no longer feel comfortable supporting this business. INITIAL REVIEW: I would not recommend this studio based on my experience with its cancellation policy and customer service. I woke up with a migraine at 4:45 AM on the day of my 4:30 PM class. I was charged a $15 late-cancellation fee because I was only 15 minutes outside their 12-hour cancellation window. I explained that this was an unexpected illness and asked for an exception. Instead, I was told nothing could be done and was warned that disputing the charge with my credit card company could result in an additional surcharge. I understand businesses need cancellation policies, but life is unpredictable. People get sick and emergencies happen that cannot be anticipated 12 hours in advance. I believe reasonable discretion should be exercised in legitimate, unexpected circumstances. Because of this experience, I decided to cancel my membership. RESPONSE TO OWNER: Thank you for your response. I would like to clarify several points. I rejoined the studio on May 29, and my review concerns my current membership. During this membership, I contacted the studio on three occasions: once due to illness, once because I was out of town for my birthday and was still assessed a late-cancellation fee, and once because of the migraine described above. Your response references over 100 classes and 17 late cancellations or no-shows. If those figures include my previous membership, presenting them as though they occurred during my current membership is misleading. You also combined "no-shows" and late cancellations. Your studio charges $25 for a no-show and $15 for a late cancellation. I have not incurred 17 no-show charges. During my previous membership, I had one near no-show when severe weather caused flooded roads and it was unsafe to travel. Combining the two categories creates a misleading impression of my attendance history. You stated that I should have contacted the studio before canceling so accommodations could be considered. During a migraine, my priority was managing my health. Migraines can be debilitating and make it difficult to think clearly or make phone calls. I contacted the studio as soon as I was able, yet the fee was still enforced. My review was never about avoiding responsibility for a cancellation policy. It was about how that policy was applied to an unexpected illness and the lack of reasonable discretion shown under the circumstances. That experience is what led me to cancel my membership.

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    Soulates Studio - pilates - Updated August 2026

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