The facility itself is clean, updated, and generally a good place for a decent workout. My complaint lies with the billing. I understand it is a third-party company (ABC). This Planet Fitness is claiming they are unable to draft my primary billing when attempting to do so, tack on the $15.00 late fee, then magically are able to draft from the same account. While $15.00 may not be much to many, it is to many more. This unwarranted late fee also builds to be quite a hefty prize for the company, especially considering chances are they are doing it to many others. Free money at the cost of their patrons; what could be better? I also requested to speak to the manager on this and was assured I would be contacted. Whether it was the inaction of the desk associate I spoke to or the manager themself, to simply ignore or not take action while the facility is draining money from your patrons is unacceptable. read more

The Planet Fitness of Kannapolis is a clean and decent gym. This is one of the better Planet Fitness gyms. It is not overcrowded and the equipment is mostly operational with few broken equipment. Overall, 5 stars ! read more

Planet Fitness - Interior of Planet Fitness - Gyms Near Me - Kannapolis, North Carolina

Staff were extremely friendly, gym was clean with up to date machines, bathroom and showers were also very clean. Scales, paper towels & trash in the restroom which I love. CELSIUS sold here also. Nice and spacious for semis. I feel like this location has the same owner as the last locations review. Again, great representation of management. Thank you read more

See all

This is easily the best planet fitness I've been to. Its way more spacious than other ones I've visited and its equipment is more up to date as well. The staff is also really friendly and will remember your face and name. The best thing about it other than the new equipment is really the level of cleanliness. Someone's is always cleaning everytime I'm here. They dont rely on the members to wipe things down for them and the bathroom actually has an air freshener that I think smells really nice. Imagine that, a gym bathroom in which you dont have to hold your breath each time you enter. As an inexpensive gym of course they dont gave sauna, basketball, etc. But the tanning, hydro massage and massage chair area is unlimited and also kept up well. Another pet peeve is no gallon water jugs and they don't allow jump rope. That seems kinda unnecessary for a gym but I suppose their atmosphere is supposed to be non-intimidating and that is *kanye shrug* Also, I wish it was 24hrs on the weekends. Closing are 7pmon Saturday and Sunday and 9pm on Friday can be inconvenient if you work the weekends. Overall, the best planet fitness in the charlotte are in my opinion. read more

See all

We were told we could put our account on hold when the busy season at work started. It was never put on hold. They also starting charging a $15 fee saying it was because they had to use the backup payment method only there never was a backup payment method used. The same account is what they drew payment from since account was first set up. I went down there to complain and instead of trying to resolve the situation the girl just kept saying how it was not their fault. I asked then to cancel and it still has not been done. You have to cancel in person and if ypu want to speak to the manager she is only there thru the week and there is supposedly no corporate number to call even though this is part of a chain so corporate has to be somewhere roght?right?? I am beyond disgusted and based on this experience would NEVER use them again and I will be sure to post my experience everywhere oblong I can think of including the BBB. To date they have taken $25x2 and $15x1 per month they should not have taken since Nov 2022. Do not do business with this chain and especially this location unless you want to have a similar situation. If they will do this to one they will do this to another. BUYER BEWARE! Nova and Steve Rose of Kannapolis read more

First of all, I payed $40 to work out here and only going to be home for 2 weeks while on vacation from the Army. Do not offer any type of military discounts. Will not come back during Christmas break. They have tanning beds but can't seem to find the space for a sauna?! (Have to pay extra on membership for tanning beds or to bring guest to work out with you.) Otherwise, Very nice atmosphere and more than one of the same type of machines so you don't have to wait a turn. Friendly and helpful staff that welcome every patron. read more

See all

I've had a planet fitness membership for a long time for when I travel. This is one of the few that I like in the area. Its clean and everyone is friendly. The location feels safe as well. I've tried a few of the locations around here and this is the best one so far. read more

So today I came as a guest with my mom. I understand social distancing is a thing but 2 treadmills were side by side with no signs so her and I decided to walk together. We are family so no big deal. We did not move the signs. A worker walks over and explains their manager instructed him to tell me to move over and move the sign back (which I didn't move to begin with) and wipe down the machine I was just using. First of all, my mom is diabetic and has had issues all morning with it so I need to be next to her in case anything happens. Second, again, I understand social distancing but we came together and that's our choice. Third, after I moved the sign, the machine next to me is now open as well so this makes no sense! I now feel uncomfortable during my workout thinking I might do something else wrong like being too close to my own mom! I think we may look elsewhere for a gym membership. read more

Visited with a friend while in the area. The gym was clean and the staff was super friendly. I would use this facility again.

This gym is absolutely fantastic! The staff are incredibly friendly and non-hesitate to help someone who has any questions or concerns on equipment or training. There are so many different workout machines available to choose from, as well as multiple tanning rooms, Hydro-massage beds and deep tissue massage chairs. Planet fitness also has pretty nice merchandise, tanning lotions / goggles and many other accessories that will make your gym / spa trip 100% satisfying. I'll definitely be purchasing myself some merchandise. read more

I frequented this gym for a few months. It is very well-maintained in regards to cleanliness and functioning of equipment. There are A LOT of little annoying rules though, which I am sure have a very important purpose other than to annoy -_- For example, no bags inside the gym area. UNDERSTANDABLE (somewhat), but I had a very small pack on my back ( for my water bottle, towel, keys, etc) because it was my 1st day and I did not have a lock for the locker. I was told that this was not allowed. I could understand if the bag was on the floor or dangling on the machine creating a safety hazard...I also found it inconvenient that it's not a 24/7 gym and that they close super early on weekends (that should be considered peak times/days, in my opinion). Also I despised the layout of the equipment. Everything facing forward to me just made me feel like I was on a stage (of course no one is paying attn to any particular person!) when I had to use the equipment toward the front of the gym. I ultimately stopped going out of boredom of being in a facility & feeling like it was detracting from my other/outdoor activities. Still, I would recommend here if you can get around the other minor issues because they certainly have a lot of equipment so it rarely feels crowded even when it is busy. read more

This the most inflexible gym ever. They would not even let my 10 year old daughter sit in their lounge area. There is a ridiculous alarm that goes off if you even set a weight down on the floor.I felt like i might injure myself trying not to set off the alarm.It is basically a gym that should be connected to a nursing home bc everyone who attends it is about 70. read more

I joined Planet Fitness Kannapolis i January 2018. I really like the "no Lunk" Rules. I think this has let these facilities really grow in popularity. I am currently handicapped so I have special needs while working out. The setup is pretty good and I usually have free reign over any machine. My only complaint is I wish there was better showers, but They are good people who aren't handicapped, but that's small potatoes...Thank You Planet Fitness for giving me your best. read more

Staff is extremely helpful and always up beat. Very clean and the machines are kept in top condition. Pleasant atmosphere to be in regardless of age or ability. We enjoy going pretty much every night, would like for them to be open late on FRI & SAT so we could make it then too! read more

Love this gym. By far the cleanest of the PFs around. Extremely helpful and friendly staff. Seen someone posted that they were pissed that they couldn't bring their kid in to sit in the lounge while they worked out.... Seriously dude? Keep the kids at home. Would you try the same crap at a bar? This place is for adults. I love the fact that I can work out without the kids running through the equipment like some of the other gyms I've been to (Fitness Connection, I'm looking at you) read more