Well first impressions is a "0" out of 10. Just joined yesterday. Walked in to ask about membership and was handed a document on how to join on line. That's it. Started applying and the whole 10 minutes I was there the person was on the phone the whole time. Once I completed the application . I thanked the person behind the counter and all I got was "see you soon" . I guess I was expecting a "do you have any questions, would you like a tour", nope just back to their phone call. Today was the first time with the equipment and to my surprise, no information on how to get the exercise equipment started. I had to ask another gentleman how to start to get the display to start up. I saw one person filling cleaner bottles and the other was behind the counter. Again I guess I figured someone would be available to answer questions. Years ago when my wife joined she had to be on site to join, was given a tour and brief explanation on equipment operation. At least today I was greeted with a smile and have a good day when I left. Right now I'll give it a 1 as far as my experience read more

We were informed by an email that the planet fitness on Appleton Avenue was closing and new and improved planet fitness was opening on Main Street in Menomonee Falls. No one gave us the date of when the new business would be opening. Several people asked at the front desk and were told Wednesday, 27 August. Today, friends and I were walking near the new business and were told by someone outside the building that it's going to be at the end of the week. We were never given a specific date or a specific time by this person. Why did we not receive an email with this specific information? Aren't we as patrons of planet fitness entitled to be told? I sincerely hope the new place works out. If not, I will not be surprised. They keep all the information to themselves and never let anyone else know. read more

I've been coming here for a year now and have not had any major issues. I feel they do a good job keeping the gym clean and functioning properly. Staff is friendly and engaging, very welcoming. The price is right for my needs. read more

I work out here a few times a week. I avoid the 4 pm - 6 pm rush. The facility is always clean, the machines are well-maintained, the music isn't so loud that you can't hear your own playlist in your headphones, and the staff is always friendly. If I ever have a question or problem, they respond appropriately and quickly. I've never seen somebody not wipe down a machine after use, which is really respectful and appreciated. The only downside is that if you're looking to work out your arms, the same group of guys tends to monopolize the machines the same time every weekday morning. As a woman, it's intimidating to go and ask for a turn. However, it's well worth the monthly fee to workout here and feel safe! read more

it was closed on March, 22 2025 at 5 pm , no notes or any information why it was close. i wasnt alone more ppl came and where same puzzled . Otherwise its ok place to work out , not the best but ok for the price read more

The gym was busy for an early Saturday night. It was clean. We got in quick and didn't have to wait for equipment.

Great place to work out. Black card membership is so worth it. Nice clean environment and very friendly staff. Members all seem to be friendly and respectful to others and the rules and regulations. read more

I stopped in to join this gym this morning. Jenny the personal trainer was at the front desk when I arrived. She was very cold and not inviting. I was not greeted by her as I approached the desk she told me I needed to swipe my card without even asking me why I was there or saying hello. I told her I was there to sign up for the gym. She was still very cold and asked me if I had my bank account information. I wasn't offered a tour or explained any of the membership options. I went back to my car and got my bank account info and went back in. Again she was mean and asked me "do you have a bank account" I told her I had the info and was ready to sign up. She told me she could not help me and that the other service representative would be back shortly. Jenny should not be at the front desk. Megan however was wonderful she explained to me the memberships, helped me sign up. She was friendly and very inviting. read more

Came here this a.m. I'll do the extra drive to West Bend, before I ever come back here!! I've been to P.F's in the U.S. and this facility is by far the WORST!! The woman's locker room was atrocious. The janitor cart was in the middle of the floor. Filthy cleaning rags were on the vanity bar. Does anyone there know what a broom is for??? Totally discusted!!! 1/2 a star is excessive! read more

Walked in to tan tonight like normal, and the guy at the front desk says I can't tan bc I have no eyewear. Not only do I pay for this monthly but I have never been told I HAVE to have eyewear before and I come to this gym every night. The assistant manager Alexis was there WHO HAS SEEN ME AND CHECKED ME IN TO TAN HERSELF AND NEVER ASKED IF I HAD EYEWEAR. I'm canceling my membership completely, the assistant manager should've never been promoted her customer service idc if you're just at a front desk at a gym you should still be friendly she's terrible like dang must hate her life or her job either way I know you won't miss my money just trying to warn others this location sucks and the people working have no idea what's going on, team members not on the same page with policies I think I'd start there if I were going to run a business. ‍ read more

Last night I scheduled an appointment online to create a personal work out. It was fast and easy to do. Right after I submitted it I received a confirmation email. Showed up this morning and no trainers were there for the 6:45am work out. I was informed that the trainers don't come in until 7am by the front desk. At 7:00 one trainer showed up and took the one woman waiting. I waited another 5 min assuming that the front desk person (who when called was actually nice when I spoke to her) would say something to a trainer. They have my email and phone number and have not reached out to me today hence why this is being posted tonight. Why have sign ins online or sign in sheets if you aren't going to read. The one thing they did do was tell me to have a great day as I left. If you are looking to have the "free training" they boast about guess again. read more

I like this place but wish the staff would monitor more closely people who do not wipe down their machines. I get so disgusted by this that I almost throw up. When I was closer to down town and frequented that location, i ALWAYS saw staff wiping down machines...here, not so much. Besides that, I am usually greeted and said "goodbye, have a nice night" to by the staff depending on which staff. I have the black membership so I enjoy the massage bed and chairs. I do feel comfortable here and always get a good workout in. Some suggestions I have for the business is to not have employees stop and watch the games that are on the tv screens..seems a bit unprofessional. I would also emphasis how important it is to have staff be consistent in their customer service delivery. read more

Planet Fitness - The 30 minute arm leg and ab section. There usually is no one around so you can feel more free to do as you please :) - Gyms Near Me - Menomonee Falls, Wisconsin

Do not leave any valuables in the locker room even with a lock. Someone used a bolt cutter to cut my lock off the locker and take my clothes and my tablet. My clothes had my keys, wallet, and cash. All gone. To add insult to injury the woman behind the desk stated that someone else's locker was broken into via bolt cutters. Why wouldn't that be posted so other members would be warned! Suck terrible service read more

Updated my review, been going here since it opened and its regressed to a dump. The staff barely pays attention and seems indifferent to customer service. The locker room and showers are almost always gross. People talking on their phones in the locker room, I thought you werent even allowed to use your phone in the locker room for obvious reasons. I gave them a chance, wrote a previous 3 star review but now i just picked up a pass for the WAC. West Bend location is decent but this location is just awful. And Management, please dont write a reply thanking me telling me that you are always looking to improve. You are clearly not, you just collect the money and pay lip service. I can afford more and Im going to spend more to get better service, cleaner bathrooms and better equipment. read more

I just recently started going there. I brought the membership online they had a start up fee 29.99 plus prorated monthly charge of 10.00 (30.32 to start). They also have a 19.99 a month option if you want to go to any PF location. Bring you own lock and towels. Machines are clean and the facility is clean. Clean locker room. It can be busy between 4-6pm, but there is never a wait on machines. 24 hours. 30 minute exercise area is a plus too. Employees are friendly read more

nothing good to say about this place- they screwed me and i have had the worst experience ever at this place. would NEVER recommend anyone going there read more

Well maintained gym for the price. Never a wait on machines and the training is a plus for added motivation. Fresh flowers in the locker room add a pick-me-up to early morning workouts. read more

I used to go there when they first opened up. It was fun. I enjoyed the extras that were part of the "Black" membership. I enjoyed that it was affordable. I loved the fun colors. I did not like how the personal trainer was promoting his own business instead of giving me solid advice. I missed taking classes like Zumba or boxing. There is no daycare. The locker rooms where nice. They use a lot of paper towels. The garbage cans were filled with paper towels. First of the year, good luck finding parking. It is basic and affordable. read more

I have been going to this gym for the past three years on and off for the sole fact that I was able to come home from school and buy a membership per each month. This morning when I went to buy a membership, they were saying I had to pay a $59.95 start up fee PLUS it was going to pull from my account for the next three months. Absolutely ridiculous and they weren't able to help me. I left after driving 20 min to get there and was not able to workout. I will never be going back to this gym. read more

I come in late into the night ( after midnight) I always use to love it at the time. But after this last week I don't know if I am going to go back, I may try different gym. There was a lady(staff) there that spent the entire time that I was there ( three hours) on her headset phone. I went up to ask her something and she said, " just do whatever you want" and kept talking on the phone. At least the other people that worked there at night before were friendly. All I have to say is that if you see a lady with red/pink hair working. Turn around and come back another time. Planet Fitness should look for people that care about there job and care about other people and cleanliness. read more

Good gym. Not the best customer service. Wouldn't recommend. Additional fees for maintenance and joining. Not 10 cut and dry.