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    Planet Fitness

    2.9 (47 reviews)
    Open 5:00 am - 9:00 pm
    Updated 2 weeks ago

    Services - Planet Fitness

    Personal training

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    Abby C.

    If I could give 0 stars, I would. I've been a member of PF Mount Laurel for the last couple of years. I've had multiple billing issues over the the last two years. I don't go nearly enough (especially with COVID) and decided to cancel. Upon going into the club to cancel I was interrogated as to why I wanted to cancel and they abruptly attempted to persuade me to stay. I explained that I wasn't using it enough and continue to have persistent billing issues. I asked why my last bill was significantly higher than my normal. Apparently, I was charged a yearly fee for 2021. Considering I am canceling prior to 2021, I requested a refund of that charge and was told this is a non refundable fee despite the circumstance. Absolutely unacceptable. If I ever wanted to go back to a gym, it would never be Planet Fitness. Completely garbage customer service.

    Planet fitness mask wearing policy straight from their website
    Shane C.

    PF Mount Laurel review: My wife and I Joined PF approximately 3 1/2 years ago. We initially liked it because they keep their facility clean and the business model discourages ignorant meat heads and steroid jacked morons from wanting to join. For the most part, members tend to be friendly and respectful towards one another. Most just keep to themselves. It's a comfortable atmosphere to workout in mainly because no one is in competition and gawking stares are at an extreme minimum. Which can be appreciated by both men and women. The Machines at planet fitness are not top of the line Machines (Cybex are the best I have ever used) but they are of a decent enough quality and get the job done. In terms of variety, there's more than enough options for your choice of gym equipment. And overcrowding is not an issue due to the size of your typical PF. If I were to stop here, then I would probably give Planet Fitness a 4 or 5 star rating. Unfortunately I cannot... Back sometime in 2018 the Mount Laurel facility was having a major renovation and was closed for months. I'm pretty sure I was still being charged even though they were closed to members. Later, when I inquired about my membership status, I was told I'm being permitted to go to another facility without needing a black card membership. This was very thoughtful of them (sarcasm) but driving an extra 30 minutes to workout at the Delran gym was too much. I only went to the Delran gym one time (45 minute drive) just to see what it was like and the staff and facility was absolutely perfect in everyway... very friendly and professional. Mount Laurel on the other hand, is a different story. Before Covid, the only minor annoyance you had to deal with was hearing the "lunk alarm" go off when/if someone slammed the weights down or an extended lunk alarm 10 minutes prior to closing, which was completely unnecessary. Not that big of a deal though... After the covid state mandates went into effect, most of the staff went into full blown gestapo, Authoritarian mode enforcing mask wearing even when you were lifting and oxygen deprived. The Planet fitness website states in their general policy that you can go without wearing your mask if you're in the process of lifting weights or doing cardio. The MT Laurel facility doesn't allow this. Ironically enough, it was perfectly fine to remove your mask to drink. Somehow, drinking from your water bottle or the fountain has an anti-virus affect...go figure. Also, with all of the overly obsessed cleaning of the machines and forcing people to return cable machine attachments (grips, handles, straps) you would think that the NPC, (non-thinking) drone staff would realize that they haven't cleaned the handle on the front doors or the plates on the smith machines which literally every single member comes in contact with. Why cherry pick what you're going to sanitize? Why do things half-assed. If you're so concerned and fearful of a virus or a state mandate then go 100%. Cherry picking only exposes your hypocrisy and reveals insincerity. Anyway, Today my wife went in for a workout while I entertained our kids. 30 minutes later I get a text with her telling me she is being kicked out for wearing her mask below her mouth. Later, I come to find out she was on her 4th set of squats and was out of breathe. She felt if she didn't remove the mask temporarily that she was going to pass out. The only other closest member to her was about 30 ft away. She was then approached by a very irritated and arrogant manager by the name of Greg who told her: "This is your first strike, you need to leave, you're disrespecting other members." No warning, no questioning... just get out! ..wtf!! This had to have been an intentionally, personal attack towards her. I say this because I have witnessed several other members who were approached by staff (including Greg) who had been given warnings for (sometimes multiple) either not wearing their masks over their mouth or for having their mask below their nose. I personally witnessed one woman on a treadmill receive 3 consecutive warnings for wearing her mask below her nose and she wasn't removed. I, myself have been given 2 or 3 warnings in a single gym session. Sometimes my mask would slip off below my nose on it's own and other times I would pull it down when out of breathe. I would explain my health condition that makes it absolutely necessary for me to momentarily remove my mask but I won't due to HIPAA laws. For a gym that "pretends" to care about it's members health, you would think that they would be even more concerned with the risk of causing someone's death from the combination of oxygen deprivation, stress from a workout and the added stress placed on the heart from lack oxygen. The potential for a lawsuit is high and I suspect that one single lawsuit would most likely put this mismanaged business under. Continued.....

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    1 month ago

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    3 months ago

    Mat gave my wife and I a tour of the gym today. He was polite and very helpful. Great guy, will be joining the gym today. Thanks Mat

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    11 months ago

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    1 year ago

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    2 years ago

    I love how friendly the staff is and how clean this Planet Fitness is. That means so much to me.

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    6 years ago

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    2 years ago

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    4 years ago

    Solid planet fitness, clean and well taken care of. Always a good gym to go to, sometimes a little crowded but always a solid choice

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    2 years ago

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    5 years ago

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    14 years ago

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    8 years ago

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    8 years ago

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    9 years ago

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    12 years ago

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    6 years ago

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    12 years ago

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    7 years ago

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    Thanks for stopping by, Matthew, and we hope to be seeing more of you!

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    6 years ago

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    8 years ago

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    12 years ago

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    16 years ago

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    12 years ago

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    10 years ago

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    8 years ago

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    14 years ago

    Sucks! Equipment is crappy. Staff isn't helpful. Won't be going back!

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    Page 1 of 2

    Ask the Community - Planet Fitness

    Review Highlights - Planet Fitness

    If you start with a black card membership and want to downgrade to the basic membership, you will have to pay the start up fee.

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    LA Fitness

    LA Fitness

    2.3(80 reviews)
    1.5 mi

    Really filthy gym. The bathrooms are dirty and smell. The equipment is old and in bad shape. The…read moreequipment doesn't get fixed. There is no reason to go to this gym. It should be closed.

    DO NOT ACCEPT THE "FREE PERSONAL TRAINING SESSION" HERE ESPECIALLY IF YOU ARE A CUTE YOUNG WOMAN…read more Predatory and Unprofessional: Serious Safety Concerns at Mount Laurel Location My experience during a "complimentary personal training session" three days ago was disturbing and made the environment feel predatory and unsafe. I was paired with an older male "trainer" whose comments, behavior, and high-pressure sales tactics were deeply unprofessional and disrespectful. What I experienced was not actual personal training. Instead, the session included manipulative and sexually harassing comments, including contradictory statements about my body and him dramatically claiming he needed to "save my life" Harmful Management Inaction What made this situation so egregious was the direct involvement and subsequent inaction of the manager, Ben. He was sitting nearby the entire time, witnessed the trainer's manipulative and harassing comments, and still chose to sit idly by. This was an incredibly unethical failure of management that actively reinforced the predatory environment. Internal Staff Concerns and Prior History The manipulative behavior was so blatant that when the trainer attempted to involve another male employee, the employee refused, even stating, "This guy does whatever he wants around here and gets away with it." I later learned from staff at a nearby LA Fitness location that multiple members at this Mount Laurel location had previously reported similar concerns. Despite these prior reports, I was still paired with him, which raises serious questions about member safety and oversight at this facility. Positive Exception I do want to note that Jared was very kind, respectful, and professional when I joined the first day, and I truly appreciated his customer service. This gym would be a safer and more welcoming place if more staff demonstrated the same professionalism and care that he does.

    Photos
    LA Fitness - Women's sauna

    Women's sauna

    LA Fitness
    LA Fitness

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    Life Time - Welcome to the Club

    Life Time

    3.0(121 reviews)
    5.7 mi

    As someone who's gone to this gym from time to time, there are a few pros & cons that I will list…read moreout in detail to help you better understand as to whether or not this gym is for you! Pros: The gym has a LARGE amount of amenities. There are two basketball courts (which are also used for pickleball), an indoor lap pool with hot tubs, an outdoor swimming area with slides (at an extra charge). There are classes, a ton of different machines for both cardio and lifting, and a really clean and upscale atmosphere. People tend to mind their own business and the staff have on average been helpful, at least in my experience. There is also a kids "daycare" if that's what you call it. A lot of parents will use this so they can have time to work out and actually work. There's a little area right next to the cafe that has tables and outlets. I see a lot of people with MacBooks doing work. They probably work remotely. Who knows. Cons: The price point for this gym is definitely the highest of them all coming in at $220.00 a month per person. IF you are married or you can prove cohabitation, you can add an additional person on your account for around $100 a month. This gym definitely has a crowd that is very gymcentric. This isn't a bad thing. But some people who are looking for a more chill or less intimidating atmosphere may think twice. I was one of these people until I decided to just not care. But that's easier said than done. The gym can be exceptionally crowded at peak hours. So if you plan on going daily I'd do my very best to avoid late afternoons on weekdays and nights on weekends. I was hoping the bathroom situation would be a little better but, there seems to be 2 bathrooms for ladies and men of course (from what I've seen). And with the amount of people there sometimes, it can be a little bit hectic. The locker room is fine and the showers are just average. At the price point of $220.00 I was expecting some futuristic pod shower than also does your taxes but, we all can't have what we want. The outside swimming area is an additional monthly charge, by the way. Conclusion: So take it or leave it. The price point is HIGH, but there are a lot more amenities and options for machines than any other gym out there. Is that justified? I don't really know. So three stars. Until they have a robot that does my taxes, then it might go to 4.

    Terrible. Horrible. Gross. Rude staff…read more I pay way to much money to get yelled at by staff members. All I want to do is lift weights and be skinny. They don't care about us.

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    Life Time
    Life Time - Some of the summer camp kids using the basketball court to color.

    Some of the summer camp kids using the basketball court to color.

    Life Time - Outdoor Swimming Pool & Waterslide

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    Outdoor Swimming Pool & Waterslide

    Healthtrax Fitness & Wellness

    Healthtrax Fitness & Wellness

    2.8(8 reviews)
    2.2 mi

    This used to be called Virtua Wellness back when it opened in around 2015. It was a sister location…read moreto the nice one in Voorhees that was included for around $68-$70/month back then. As years went by, the customer service declined even at the old ownership while prices rose, and it closed during Covid in 2020 for good. About 2 years ago, in 2023, it reopened under the new name. I tried it out to see if it was better or improved, but it's not. In fact, it's worse. Now, they charge around $115-$120/month, close an hour early at only 9pm on weekdays, the customer service is so bad it would be laughable if it wasn't so unprofessional at that rate of $115/month. When I joined two years ago, front desk girl wouldn't stop flirting with me when I walked in. I had to complain about it after a month. Tried again recently to see if it improved, but no, it's even worse than two years ago, which was worse than ten years ago. There's no way I'd pay over $75/month for this place, if that, but I'd pay 150-200/month for NAC, Lifetime in Princeton, or other luxury gyms. This is an LA Fitness parading around as luxury. The location and old architecture might convince you at first, but once you've been there a few times, you'll see.

    WARNING! Bait and switch tactics! DO NOT sign any contract prior to your detailed review!…read moreFacility overall is not maintained up to standards. Steam and showers are in need of a good disinfectant!

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    Healthtrax Fitness & Wellness

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    Crunch Fitness - Moorestown

    Crunch Fitness - Moorestown

    3.2(20 reviews)
    5.0 mi

    Sorry, but don't even sign up. I came in for a quick tour in the middle of the day, No one was at…read morethe desk so I waited a few minutes for a gentleman showed up. I explained I had Silversneaker plan and wish for a quick tour. He handed me a tablet to fill in my information (name, email, etc), but I did not click on the 3 boxes approving sending me spam, etc. When I told a woman who appeared at the desk I did not wish to receive text, etc, just a tour, it seemed to throw her off. The gentleman came back and not having the boxes checked also threw him off. I restated I just wanted a tour and asked should I just go home? So he just bristly walked me through the work out and did not mention the pricing until as asked if I would get everything on Silversneakers (of course not, but this dude need the tablet with all the boxes checked to give pricing). I thank him and left. My feeling was the two people working the desk last job was in fast food...

    I've been coming to Crunch Fitness for a month now, and I've been loving my membership and all the…read moreperks that come with it. The gym is fairly clean, and the staff and members are always friendly, which makes for a great workout environment. They have a wide variety of cardio machines and workout equipment, so it's easy to get a full-body workout. Most of the times I go, it's never too crowded, which is a huge plus. I also tried one of the classes, and it was a great experience!

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    Crunch Fitness - Moorestown
    Crunch Fitness - Moorestown
    Crunch Fitness - Moorestown

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    Planet Fitness - gyms - Updated June 2026

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