I'm in town visiting my parents for almost two weeks now and I've got another week before heading home. While visiting I needed a place to workout because no one needs a 3 week break from the gym. I searched the web and made a few phone calls before my visit started and Planet Fitness offered the best options and when I called, Victoria was extremely helpful by clearly detailing my options. I was sold. The last two weeks at Planet Fitness have exceeded my expectations. Outside of their 24/7 hours of operation the facility has always been clean, all equipment is serviceable, the staff has always been friendly/ polite and I've got nothing negative to say. If I lived closer to a Planet Fitness back home I would be switching my gym to Plant Fitness. Thank you Victoria for setting the stage for me. read more

Planet Fitness, I'm confused what you hire employees at this location for if they're just going to tell me to "go online". Are they life guards? Custodians? I just wanted a day pass. Why am I being told to go online when I'm standing at your service counter ? It's fine, Bailey's is right across the street. Edit: I can see planet fitness doesn't want to do anything for its customers considering even the response to my review yet again asked me to do their job for them read more

This is the second PF at which I have been a member. The first one was great. This one, not so much. Most of the staff make you feel like they're doing you a favor when they interact with you. Example: I recently had a problem with one of the lockers that have built-in combination locks where you set your own combo. It was my first time using one and I watched a YouTube video beforehand, to learn how to use one. But despite my best efforts, I couldn't get it to open when I went back to it. I was using the combo I had set, but apparently still doing something wrong. So I went to the desk and asked staff person if he could come use his key to open the lock and then show me how to use the combo feature correctly. He walked over to the lockers with me, unlocked it and then just turned around and walked off. Never spoke a word. So I tried to do the locking/unlocking procedure again, without anything in the locker, so in case it wouldn't open I wouldn't have to get anyone, since it was blatantly obvious that he had no interest in helping. But once again was not able to open the locker after I had set the combo. So I just left to get in the shower. When I came out four (!) employees were clustered around the locker in question, I guess because maybe it wasn't me and possibly the locker itself had an issue? So I walked over to them and said that I was the person who had been trying unsuccessfully to use that locker. As if it was having an issue or was it me? All four of them ignored me. I thought maybe I didn't say it loud enough, so I said it a second time, louder. One person made eye contact and then turned and ignored me. I spoke a third time and said would it be possible if one of you could give me a tutorial. No one even glanced at me. I might as well have been invisible. That's the kind of staff interaction you get at this PF. I'm used to seeing the staff hustling around wiping machines, cleaning floors, etc. Pretty much what you see here (mostly) is however many staff are on duty, huddled up by the desk doing their best not to make eye contact. And lastly, the doors to the black card lounge area are right by the entrance and they leave them open. Frequently there's a homeless person sitting on the couch with their push cart parked next to it. Stuff spread out on the coffee table, passing the day there. Yesterday someone was curled up asleep on one of the hydro massage beds. I don't mean to sound heartless but I'm paying good money and this is not what I'm paying for. read more

My dad belongs to Planet Fitness and has one guest pass to use, which I took advantage of today. After going to another gym in town for many years he decided to switch based on their amenities, round the clock staffing and plethora of working equipment. I enjoyed my workout here. I did a circuit of the elliptical, stair climber and free weights. Everything was clean and in excellent shape. Lots of TV's for when you're doing your cardio and neatly kept weights area. Their whole schtick is being a "judgement free zone" and I have to say this was the most comfortable I ever felt weight training in a non-class environment. Free combination lock lockers, plenty of "cleaning stations" with paper towels and spray to wipe down your equipment, help make it a secure and sanitary facility. Staff was friendly and super helpful as I claimed my guest pass. They informed they that they normally have classes M-F but were in the process of hiring a new instructor. Check before you go, if you're counting on group classes. Had a great work out experience at this local Planet Fitness. Truly it was a "no judgement" workout with just everyday people there getting it done. read more

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