Five stars for Joe at Planet Fitness in Palm Desert, California! My husband and I have been members at various gyms for over 20 years, and we have never seen anyone like Joe at the front desk. He is exceptional. Joe is always cheerful, professional, helpful, and genuinely caring. He gives excellent service, offers smart fitness advice, and has a rare ability to make people feel welcome the moment they walk in. He is super-intelligent, highly capable, and clearly takes pride in doing his job at the highest level. In all our years of going to gyms, Joe stands out as one of the very best. Planet Fitness is lucky to have him. A+ service. Exceptional employee. Joe is a superstar. read more

I'm confused on why this location has such low ratings. I was vacationing in Palm Springs this past week and this was the closest 24/7 facility. The front desk staff was friendly, there was lots of equipment and the gym was very clean. There was 1 machine out of order the first day that I visited, but it was up and running by my second visit. Friendly staff, never had to wait for any machine, clean facility, I don't know what more I could have asked for. read more

Wow, this is an incredible Planet Fitness! Clean and fairly empty each time I visited during my weekend there. I can't speak to what it's like over weekdays but with the amount of equipment they have I hope it's a pleasant experience. There are two rows of around ten television screens and about six squat racks all in a row. The restrooms had clean floors and counters were clean (some grime on the shower curtains but I imagine that's easy to get because they're always bunched up and the hard water can make it difficult to clean). read more

The experience was lack of their of the staff was unwelcoming very bleak, smug demeanor bathrooms were utterly disgusting pictures I will be uploading will explain read more

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Planet fitness was really clean and well run when it first opened. It has become less predictable. It takes months to get equipment repaired. We have now been waiting to get the TV's repaired. There are 28 tvs,but usually 10 controlled stations. This morning 3 or 4 stations were not working-all the news stations. The staff keeps saying it has been reported. read more

Cancelled both of our black cards membership for the staff not allowing our 12 YO to sit at the front table and chairs area while we do a workout. They say he can come workout once he turns 13 but he can't sit at the front tables area due to liabilities? What an absurd regulation. We've never had this issue at the cathedral city location and our son was younger then. Thankfully we can afford a membership anywhere. I'll advised the 12 people I had helped enroll to cancel their memberships and join us elsewhere. I'm sure it had nothing to do with the fact we are gay parents. I've seen plenty of under age sit at front tables. read more

It's a good basic gym if you want a quick workout with no frills & easy to access for 111

Lots of equipment. Friendly staff and the facility is extremely well run and very clean.

Although the equipment is adequate, the staff leaves something to be desired. Staff is uninterested in anything but looking at their phones. The gym used to be clean and well maintained however now the gym itself and the locker rooms are dirty with garbage everywhere. read more

I've been a member a little over a year now. Recently, you hired this little girl that likes to roll her eyes and is a smart a** She doesn't like her job. Everybody else is still great, but this little b**** I thought it was just me. Apparently she does this to a few people, according to staff. She came in today. Around 7am usually she leaves around 7am in the morning. Don't know her name, don't care, do better read more

Was in and out quickly as I only needed to use restroom and shower. Was super clean in the locker room and was also nice and cool. Employees greeted me on the way in and on the way out. read more

Jose must have been having a bad day today. I visited Planet Fitness to look around and consider joining. Jose was at the front counter, so I got his attention. I told him I retired this week and was looking to join a reasonably priced gym with the goal of increasing my stamina and strength. He immediately began by telling me how much the Black Membership cost and the penalty associated with quitting in the middle of an annual membership. I suggested he show me around and tell me about the advantages of the gym before discussing costs. Reluctantly, he took me on a "tour". He walked around the gym, mumbling, with his back to me the entire time. I couldn't understand most of what he said. I did understand that there are no trainers, no classes and I would have to download an app with videos to show me how to use the equipment. He never made eye contact and never smiled during the 10 - 15 minutes I was there. When the "tour" was over, he didn't even ask if I was interested in joining. My impression is that Jose was never trained or isn't supervised. Instead of making an effort to convince me to join, his indifference did the exact opposite. Maybe he was having a bad day and didn't want to be bothered with a potential customer. read more

Friendly staff. Never busy when I go Wonder why there's not more than ONE red light therapy booth when there's often a wait. (definitely also in need of regular mopping throughout the day like other locations) and why 30* unused treadmills and cardio machines and NOT a single Arc Trainer?? read more

The biggest issues with Planet Fitness is low end staff and low end guests. This location is better than a lot in the area but still a lot of room for improvement. Inattentive and rude staff sets the tone for a bad gym experience read more

Horrible customer service and rude staff on every occasion I've been. Short with customers and inattentive with questions or help

I have been a member of Planet Fitness for 3 years. I always enjoyed going because it was super clean, awesome equipment, and the staff was really friendly. Unfortunately I can't say the same about the new Palm Desert California location I joined in Ardmore Oklahoma when we were out there flipping a house. At that time I was working out and tanning. They would always walk back with me to the tanning booth and make sure it was clean for me. Then I went out to the Roseville, California location. Great experience. Great staff and really clean. They would always make sure the tanning beds were clean. Now I'm in Palm Desert. I was going to the La Quinta location. I did have a great experience there. I only use this gym to tan now because I have other gym memberships where I take work out classes. Planet Fitness doesn't offer fitness classes that are in a big mirrored exercise studio. It's fine. I have the black card membership, which is more expensive, but it includes all of the tanning beds. Palm Desert was clean when it first opened. I have been so mistreated by one of their employees named Justice, that I almost quit the gym today, and I'm still considering it, since I only use it to tan. I had a bad fall when I was hiking the bump and grind trail out here. I broke my wrist into 22 pieces, dislocated it, and I've had surgery to put plates and screws in it. Justice came over to me in the locker room, put her hand on my scar asking me what happened. I told her and she asked me if I believe in God and told me this was a wake up call from God!!! I just agreed because I didn't want to get into anything with her. Yesterday I was checking in and Justice said to me " Are you going to tan and take forever to shower and get ready here?" There was a long line of men behind me, so I was embarrassed. Then Justice told me tanning is really bad for you and you should not tan. TODAY. I checked in hoping not to see her. Of course she was up front, with 7 other employees standing upfront as well. I was going to let her know you shouldn't tell customers tanning is bad for them when you sell tanning memberships. It gets way worse!! She told me I need to make sure I clean my bed before and after I tan. I told her I do, but isn't that your job? She said no it's not her job. That the management has told them they only have to clean beds twice a day for the whole day! Really why did all the other planet fitnesses clean it for their customers? Yoana jumped into the conversation by telling me I was out of line!! I'm a business owner. I'm the customer. I felt bullied by these to girls that are supposed to be making the customer happy. Justice walked away and never apologized. I was encouraged to say something about these 2 girls by someone else who works there, because they have been a problem for many customers. This other co worker is awesome and has gone out of their way to make me feel comfortable there. Honestly knowing they don't clean their beds makes me nervous about using them. In Justice told me they aren't supposed to clean the equipment either, we are supposed to clean our own equipment, which I know, but they should be keeping it clean too. Hopefully management will respond to this review and take the proper steps to keep Planet Fitness a great place to work out. I used to love going here ‍ read more

If you are someone who knows PF it will all you know - equipment, cardio, sections. Big floor. Like most PFs (I've now been to 3 in different parts of America). $20 pass for 24 hours - cool so you can go 2x. read more

Marco is amazing. He was so helpful and appreciate how clean the gym was. More people need to be like Marco. Staff was great!

No doubt it's a lovely complex with very easy and relatively safe parking! But for a place that advertises all over no judgment no critics no comments and blah blah blah, I've never felt more judged in my entire life! I'm not necessarily talking about members but mainly stuff members, I can see them looking at me and I can see them talking and laughing, I know I'm different, I know I'm beautiful and that's only my business not theirs! read more

Best PF ever. There's a PF clock! Every PF needs this PF issued clock. They use bleach to deep clean the mens locker room, showers and toilets. Never seen that at any other PF. Matrix equipment is the best and this place is one of the few PF's with it. The size of this location is ideally large so even at peak hours it doesn't feel crowded at all. Two rows of 10 TVs. Who has that anywhere. Three sets of pyramid dumbbell racks. Who has that anywhere. 6 legit squat racks with vertical movement. Who has that anywhere? Legit heavy duty steps in the 30 minute room. Again, who has that anywhere. The cleaning station has paper towels that make small but adequate squares to save from those members that roll up the paper beyond imagination. Who has that anywhere. This location rivals and beats the higher end gyms in look and feel and quality and equipment and smell test approved! Best PF I have been to in three different states. I wish my location was like this one. read more

DO NOT SIGN UP FOR A MEMBERSHIP! It is virtually impossible to get out of it. They say it's "month to month" with no-commitment, but it's practically a lie. I signed up for a membership, then in August I moved out of the desert and no longer needed my membership. I called asking to cancel, they told me I had to go "in person" or use the website. The website was not letting me cancel, so they told me to send them an email with my agreement number asking to cancel. I did that. Still got charged for September. Called back in October. They told me that they would take care of it and request a refund. Still got charged for October. Called again in November... you guessed it. Got charged for November. Finally, called again and got a document saying that it has been cancelled. How about a refund? Got the same answer that I did the last 3 times. The manager will request a refund and I will get an answer in 5-6 business days. BUT... YOU NEVER GET AN ANSWER! I thought PF was known for having flexible memberships, but truly they are just like any other shady gym. They'll charge you as long as humanly possible, making you jump through hoops to get out of it. Sucks knowing that I will most likely never get that refund. read more

Clean cool kind ....sweet vibes. Great staff keep it up Love the lay out and the massage chair hydro beds are great but the space x is the beez kneez read more

Compare equipment to other locations. It's new but not as nice. Elliptical is clunky, wobbly, some have arm movements some don't. They start with too much resistance. They don't have the glute/hamstring bench leg curl machine like LQ, wish they could get more inside they have lots of room to add. Clean. read more

Gym is amazing, gym is clean, staff is awesome! Shout out to JUSTICE, HALEY, & ENRIQUE!! They make this place great!!! They keep this place clean and fun!! read more