I'm not sure about all the reviews but this is my first time purchasing a gym membership, and my first time going into a planet fitness, the staff was kind , it was clean , everyone in there own zone , even the other customers were kind, I went with my boyfriend and I was super anxious because I don't usually go to big gyms , I was surprised on how everything was labeled and as I walked further in the building the more things I discovered , I appreciated it and I know not all planet fitnesses is the same but I appreciate this one being my first one . read more

Planet Fitness - Gyms Near Me - Roanoke, Virginia

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Please fix the TVs. I have asked for months to have sound on CNN and it has not been fixed. Today there were 4 TVs that did not work at all and several that were very dim. Maintenance of fitness equipment is good but TV while I am plodding away on the treadmill is important to me. read more

The women that work at Planet Fitness - Towers - in Roanoke, are very vengeful. If you say anything they don't like, they will literally ban you and also call nearby Planet Fitness locations to try to get them to you, too. I'm totally serious. They say "no judgement", but they will ban you because they have some unknown personal issue with you. I've always been very nice to all of them. Some sort of "power trip"? Its bizarre.. and since there is no national customer service line (no one overseeing the clubs), all clubs monitor themselves, there is no recourse. They are literally losing money because of personal issues. read more

For the love of all things sweaty please install a fan!!!! My god it's a sweaty stinky box

The gym as a whole is alright, but something needs to change with the RockBot music system. The employees monopolize the system, and have it so members can't request songs. This would be fine if they chose decent up-tempo music, but they don't. One employee user in particular going by the screen name "keetykatt" has an especially bad habit of playing slow tempo R&B music constantly. Slow tempo music ruins the gym experience and kills the mood of anyone who is trying to stay motivated. This abuse of the system by the staff needs to stop! read more

The club General manager Megan Houchins has organized a team that keeps everything clean and functioning smoothly. Danielle Humble dayshift lead encourages everyone entering gym with a smile that brightens your day. read more

Decent. It's clean, the staff is friendly, and patrons seem nice. Could have some more dumbbells but it is a planet fitness lol

Planet Fitness has been a life changer for me and the specific Towers Location is awesome. All staff members are very friendly and willing to help if you have questions. The gym is very clean and I simply wouldn't go anywhere else! read more

I go here everyday as my go-to gym. Its the same as all the rest of the PF. i like the staff they are friendly. my only complaint is there is only 1 stall for the mens bathroom. how can a building of an occupancy of 200+ people have only 1 bathroom stall? thats absurd. wish they would make more bathrooms and clean the ones they have more. otherwise good place and nice people read more

probably the best PF in roanoke but it's pretty rough. the batherooms are gross, they don't have any mats to stretch or do abs on, some of their cardio machines don't work and it's crowded. i've been here for almost an hour and only been able to do running and 1 ab workout. waste of time. read more

Not a fan of this place and staff. I walked in and there were plenty of staff around. All seemed like they were running around with no agenda. I recently moved here from another state and this place doesn't compare to other gyms. First, gyms usually allow you to try their gym for free, some allow a 7 day free pass! (Like Anytime Fitness). I was forced to pay $20 for a 10 minute workout because I couldn't stand staying any longer. As a business owner myself, I know that when a potential client comes in you give them respect and customer service excellence. The person who gave me the tour wasn't even knowledgeable about the machines and how they worked! I knew more than she did. Wouldn't recommend. Overly crowded, poor service & staff, trainers seem subpar compared to trainers I've had. Also...what kind of gym has pizza delivered every Friday? Maybe they should reach out to Jenny Craig for catering? Just a thought. read more

In town visiting family, hoped to get in a quick workout. It took 3 different people to figure out how to help us, then they tried to charge my wife and I over $40 for day passes. We left. read more

Great hours, nice location, easy to get in an out, the staff is great, always willing to help. And no gym intimidation, I really like that.

This is one of the least expensive gyms in the valley and before I joined I was a little worried about the kind of people that would be members. After being a member for a couple of months everyone seems quite normal and not too dangerous which is a plus. There are plenty of machines and it never seems crowded (even on the weekends). There are locker rooms, tvs, and every piece of fitness equipment you would need. The only complaint I have is there is something called a "lunk" alarm on the wall. If you drop your weights on the floor or if you "grunt" the employees set off the alarm. Grunting is not an issue for me but I do feel reluctant to lift heavier free weights for fear that I would need to set the weights down loudly and be embarrassed by their Guido alarm. Other than that its a nice little gym. read more

This certainly isn't your best choice for an affordable gym in the area. I defiantly recommend Anytime Workout at Ridgewood Farm (15 a month , no contract, actual weights, 24/7, cleaner ) Planet Fitness rips you off and advertises a no contract sort of plan. Well, when I called to cancel I was informed that I was in a contract which I didn't know. The employees con you into signing the agreement and forget to mention its a year contract. They tell you a false meaning behind everything they insist you sign. Then tell you it's your fault for not reading it, which maybe it is but they should be straight up about it. I prefer business operations where I can instill trust in the employees. The facility features no weights and claims to promote a judge free zone, which means they judge anyone with any amount of muscle that does any sort of bodybuilding routine. They promote an unhealthy lifestyle by giving out candy and hosting pizza night. I defiantly don't recommend this gym. Join Anytime Workout and you won't regret it ! read more

I usually love this gym. Lately the staff seems like they don't care. They let people that aren't working out take up a machine while hanging out talking to somebody else. I left Gold's and other clubs for this reason. I want to come and work out but feel like I'm in a dating pool or social hour. The staff needs to be out on the floor more not hanging out chatting or eating all the time. read more

I love this gym! The atmosphere is warm and inviting. I enjoy the music, which isn't too loud. The lighting is adequate and not too bright. The equipment is plentiful and in good condition. The locker rooms have plenty of storage and aren't too crowded. The showers are warm with great water pressure. The soap is nice and the hair dryers work. The staff is friendly and helpful. Joining is easy. I belonged to a different gym for several years. Planet Fitness is much better. read more

I'd rate higher but the trainers aren't interested unless you're a woman in spandex. Like the gym though

the absolute worst customer service! the staff is ill equipped to handle the most basic inquiries. both nathan and christy are rude and disrespectful. we hve cancelled both in person and via email but continue to be charged now going on 7 months! every time we go in they assure us it will be taken care of. of course has not. they claim not to hve a regional manager or someone other than christy or nathan to help! i am frustrated and need help!! judgement free?! i think not!! shame on you planet fitness!! the towers, roanoke va. read more

If could rate this hole any lower i would. Terrible. The staff are lazy and uninterested in anything except their phones.Nasty People do not clean the machines when they use them. No respect for personal boundaries, The staff today were so rude that i walked out o the place and gave up my membership and am online right now looking for another gym. You should as well read more

I don't recommend. I went in December and asked if account still active. They scanned my card and said no. I signed up again and they have been charging me twice since. I went in and no one could help me. Finally got the "manager". Was promised to stop one card and suspend payment for two months for the overage.....got charged both months. This place is a joke. Getting past the teenage staff to a manager that was worthless took a week with no resolution. I'm done! Good bye planet fitness. Hello Golds gym? read more

Nice and helpful staff. All the equipment is very well upkeeped. I go to golds gym to and for a fact the stairstepper at planet is 10x better. Can't beat 10 dollars a month read more

The worst gym by far! Never sign up at Planet Fitness! Horrible customer service, and will charge you long after you cancel! Run from this place as fast as you can! They also charge fees for no reason and refuse to correct the issues at hand. read more