I received an email from planet fitness offering me two months for free of charge, so I decided to give it a second chance. Soon I made a membership the two months off charge changed to immediately charge. I got two charges right away. [[HIGHLIGHT]]Try to honor your promise people don't deceive people with your promises and offers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I went today to planet fitness I spoke with a guy called Ed, I explained the mistake they had made. He totally ignored and blamed me, and wanted to charge me more money because I had insufficient funds, what is a lie because I was charged on my credit card and my checking account[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I called for the phone number for customer service him, the same guy I had spoke before at planet fitness answered the phone and told they can't do nothing be use I canceled the membership.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Lie, lie and deceiving people.[[ENDHIGHLIGHT]] read more

Planet Fitness - Planet Fitness e-mail proof of their lyes. Two months free of charge! - Gyms Near Me - San Pablo, California

I used to come here a lot more but after the pandemic, I'm still a bit iffy. [[HIGHLIGHT]]But they have the equipment, the people who work there are still nice, and they moved one of my favorite features and changed it a bit.[[ENDHIGHLIGHT]] I'm still learning how to use my body after a medical issue last year and it's been interesting. This gym is one I'd like to go to more, but I remember they had problems with theft inside the locker room and that gives me pause. But I look forward to attending again. [[HIGHLIGHT]]I have the black card membership and using the other accoutrements is a bit taxing for my taste. There should be a way to reserve said chairs and shakers without having to be there.[[ENDHIGHLIGHT]] Just saying. But it's fine for what it is and during the winter months, working out inside is just the thing! read more

See all

[[HIGHLIGHT]]Management is bad. Manager Ed is awful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]How dare you turn away my elderly mother for 3 months. She has been a member there for a while. And for the past 3 months you have turned her away with no explanation nor resolution.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]All you keep telling her is her membership is not right. It's absolutely right. We contacted Member Services many times to where they claim that her membership is in perfect working order.[[ENDHIGHLIGHT]] And funny that she decided to ask someone at the neighboring Planet Fitness, and they had absolutely no problem with her membership. [[HIGHLIGHT]]Why would you deny her when she is a paying elderly member.[[ENDHIGHLIGHT]] But had it been a young hottie needing a free pass, you are all for that. Yea l've heard. Absolutely not manager qualified. I need to file a complaint. This cannot happen again to other elderly people that cannot defend themselves!!! read more

Updated review: Okay I literally wrote this review as something terrible happened. I locked my locker with a lock and somebody broke my lock, took it, took my car keys and ran out. I ran outside and fortunately they looked in the car and then threw my keys on the floor. I thought they were going to steal my car and belongings but thank god they didn't, maybe because my car wasn't as nice as she thought. [[HIGHLIGHT]]The staff was still very helpful and nice so 5 stars for them[[ENDHIGHLIGHT]] but 1 for safety as I've never had anybody pick my lock and steal it like that. Review from hours before: I like this location! It's clean and easy to get to. [[HIGHLIGHT]]The staff was really nice, Javon was extra helpful and welcoming![[ENDHIGHLIGHT]] Thank you, will make this one of my home gyms! read more

UNFAIR BUSINESS practices. SHADY I went in today 6/16/25 to cancel my membership. As the app says " Your monthly membership fee will be deducted on the 17th of each month" After I downgraded my a a weeks ago from Black Card to Basic I found that PF was going to charge me an annual fee again this year. I paid $49 in April they were planning on billing me again in August. [[HIGHLIGHT]]Today I was able to cancel BUT the manager Ed was unhelpful as he insisted that I would still be charged for the following month. Even though I came in a day prior to billing. He said I should have come in on Friday ( maybe ).[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I wasn't satisfied with his service so I called customer service (844)973-4357. They told me there is nothing they can do.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]PF is SHADY. Their staff at this location is not very nice or helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I tried to cancel a few times before and I always got a response " there's nothing I can do ".[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I never liked coming here.[[ENDHIGHLIGHT]] Other gyms have better customer service. read more

Been a member at this gym for years, nothing wrong with the actual facility itself, but the parking lot is a different story. People will break into your cars even if there is no valuables to steal from it. Shady parking lot that needs surveillance or a security patrolling it. BE CAREFUL. read more

[[HIGHLIGHT]]Disgusting display of entitlement, selfish human behavior at this gym during peak hours.[[ENDHIGHLIGHT]] Staff continues to do nothing about this. These people hogged this machine for around an hour, one dude is straight up rubbing hus bare feet on equipment, and staff does nothing about this. [[HIGHLIGHT]]I mentioned it to them, they roll their eyes and ignore me.[[ENDHIGHLIGHT]] Also the dirtiest Planet Fitness I have ever been to. [[HIGHLIGHT]]Entitled high school kids hog machines, look at their phones, trash the locker room, and spit their gum into urinals, all in large groups.[[ENDHIGHLIGHT]] read more

See all

Hey, I've been going to this gym since 2021, basically since they opened up. Today (03/24/26 a little after 5am), I got this guy at the front desk. [[HIGHLIGHT]]This guy has been there several times when I check in early in the morning. The guy is rude. He is always looking at his phone when people are coming in[[ENDHIGHLIGHT]]. Doesn't care to look around the gym for any issues. So I came in this morning (and several other mornings before) and my membership link needs to be checked in manually (green light button) all the time whenever I have to get in. [[HIGHLIGHT]]The guy is somewhat of a jerk, it's like "it is a bother" for him to do such little thing for him and always says "there buddy" or "there you go", total lack of customer service.[[ENDHIGHLIGHT]] If you are going to act like a jerk, just don't say nothing at all when you check me in. [[HIGHLIGHT]]As a front desk rep, who basically I see doing nothing when I come in the morning, you are required to just say "thanks" or just don't come up with an attitude as if you are been "bothered" to do a mere nothing to check me in.[[ENDHIGHLIGHT]] Manager, please look up this comment and do something about it. Thanks. read more

This would be my preferred location if it wasn't so f'ing HOT inside. The ceiling fans are on the lowest setting and might as well just be off. Will be driving further to Oakland or SF, because those places keep their fans on high and cardio isn't miserable there. read more

It's so dumb what they do at this gyms . I opened my account on December 2021 . Never got to used membership not even once since I live to far from any planet fitness now . After 8 months trying to cancel going to another locations or calling they said I need to go to where I opened the membership. What if I moved to different state? I come to cancel membership now that I found some time to go all the way to where I opened it . And they still charge my card for another month . They really make it hard on customers very annoyed and angry at they way they handle memberships . read more

I should give zero stars to a business that does not put members' safety 1st. I joined this club during the pandemic and at first as everyone else the 24 hrs was my catch. However, I understand employees also need time off, and covering 24 business hrs is not easy. I appreciate the fact Friday's hrs changed from 7pm to 10pm, but please honor your business hours and respect your customers. I have been in Gyms since I was 17 years old, and never have experienced what has been happening lately at this location. Employees greeting you with a " you know we close in 40 minutes, right? " comes off as rude. Isn't Doctor's advice that even 30 minutes of physical activity helps? So I am the one that knows what I can do in 40 minutes AND I can read your business hrs sign at the door. Please, respect your members . Do not start turning off lights at 9:30 to the point that at 9:45 is completely dark in some areas. You have people there working out who are 60 years or older and it's so sad to see how they use their phone lights to see where they should be walking. I addressed that at front desk and was told that's been the rule as they need to get ready to close at 10? Wow .. I wonder if the owner of this location has a clear understanding of the safety hazards this action represents. Another Saturday, even the security guard at 6:50pm was going around telling people to wrap up their workout as they were closing in 10, which remember lights also are out already , just in case customers forget they are closing in 10 minutes. So , for me it is sad to see how some employees do not understand the fact they will have a job as long as people still go to this gym . We are not asking for favors , nor do we ask for charity. We are asking our rights to be respected . Our monthly bill to have a meaning . I guess for them it does not matter .. More even , some people told me they have felt lack of respect, treated with rudeness and nothing changed. Maybe it is time for me to be looking for other options. To find a better place where I can feel respected and value as a customer. read more

See all

Its great to have a low pressure work out environment at a really manageable price. But it's not so great when a place reinforces the phrase "you get what you pay for". Sadly that kinda happens here. This location has plenty of space inside between machines and groups. But it isn't uncommon to find machines that don't work one way or the other. The bathrooms are more often than not messy inside. Sometimes the other stuff like massage beds are down too, and no one has useful info except "it needs to be fixed". The behind-the-counter experience is hit or miss too. Sometimes it's nice helpful people and other times its someone who couldn't try to care less. Location is convenient and well lit inside (the parking lot though not so much), so we appreciate that and the price, scan our cards, and just do our own thing (no experience with the trainer options yet). Do that and you should be ok. read more

Planet Fitness - Gyms Near Me - San Pablo, California

Review for showers only; Hot shower, could use some anti slip mats outside the shower as I've seen in other gyms. Clean, with hooks and an inside place to put soaps. I think it would be nice to have a hair dryer in the locker room too. Didn't get around to checking out the spa this time, but I'm glad the showers get hot! read more

Staff is good, nice clean place, where you can tel staff tries too, maybe not so much behind the counter but thats way less important that the equipment and tidyness. My gripe is with the hours here and richmond they change hours what seems to be weekly, i understood during holidays but now it sucks. Turn these 2 into one open more than 12 hours on weekends.. i thought that was a huge selling point with gyms. Or just give everyone like 1/3 of their money back. They can have the nice cleanest everything and it doesnt matter if you roll up and its closed. Class action lawsuits have been for less. read more

There are ants in the drink faucet. Ants on the floor sometimes, bathroom are out of order. Does anyone clean them? Staff doesn't greet you 90% of the time. They're mostly on their phone or socializing with other employees. It seems they hire those who are 27 and younger. They seem like a social group than an employees. Half of the cleaning machine are empty every time I come, is there no check list to confirm that they are walking around and checking things every couple of hours? read more

The day after I left this review, I received a voicemail around 10 pm by Ed the manager,"That my bag was found by one of the cleaners". Planet Fitness "Cleaners", is the staff and as a planet fitness member of over 10 years we all know this. The locker rooms are very small and I opened all of them that Sunday it was lost. Only 1 or 2 lockers were locked. I find it suspicious and super convenient it was found with all my items in it, in the ladies locker room. This all points to an inside job. I call the following day at 8 am, Carlos picks up, who btw was super empathetic about the whole situation; stated one of the members found my bag in the ladies locker room. I receive another call from Ed at 9 am and I told him how weird and suspect the whole situation looked. I came by the following afternoon to pick up my bag, I asked if he contacted corporate? He said no, he only reported it. No apologizes, no empathy, and made me feel like it was my fault/problem. I even asked how to switch gyms and he said I could do it through the app, which is also incorrect. I found out from the new planet fitness gym I transferred to; which btw the manager was apologetic and super helpful. I am still a member of planet fitness and till this day love that gym. But the experience and treatment I had at the PF San Pablo location could have been dealt with better. It was a huge inconvenience for me and cost. I would never want this to happen to anyone. If you are member there don't leave anything in the locker room even if you have a lock to secure it. Because as you can see my bag was still taken with a lock on the locker. read more

Planet Fitness - My car being towed from the parking lot . - Gyms Near Me - San Pablo, California

The main workout space is very clean (I haven't checked out the showers yet), spacious, and well lit. The equipment looks practically new and the people that work out here seem chill. Why the 3 stars? Service here is mediocre, at best. The manager, Alex, was "too busy" to step away from his computer to speak to me, a potential customer, and sent his employee to tell ask me to come to him with my question. I thought it a bit strange, but obliged. When I reached the counter, he didn't even look at me initially, and made no indication that he was already made aware of my concern. As such, I had to repeat my issue again, knowing full well the previous employee was very thorough in her explanation to him. Whatever the case may be, the customer should come first, but judging by Alex's treatment of me, it didn't feel like it. The next issue: Planet Fitness advertises a $1 down sign up promotion for starting a membership with them by April 16. Nowhere on the original ad page does it show that there is a proration charge for days of use between when you sign up and the 16th (no asterisk, no fine print). You don't discover that the money required that day is more than the advertised dollar until you reach the checkout page of the contract. When asked, Alex's only answer was to show me the proration on the same checkout page. I proceeded with the membership anyway because I had biked 5 plus miles and was determined to work out. Notably, no one checked up on me to make sure my signup process was going smoothly. I reached the payment information page and discovered Planet Fitness requires that your recurring payments be drafted from a checking account upon sign up. This is only changeable via the app following membership creation. I don't know about anyone else, but this seems sketchy to me, yet I persisted with the process. Membership complete. As mentioned, I was intent on working out even following this 30-minute signup delay. The employees at the counter had witness my frustration as well as just how much longer the sign up process took due to my unsatisfactorily answered questions. Despite this, when I asked to work out, instead of just checking me in so I could get started quickly, I was instructed to download the app. They were fully capable of checking me in and suggesting that I download the app for future visits, but didn't. It wasn't until I told them this was my preference that they quickly entered in my phone number and within 10 seconds, I was walking to my first machine to *finally* work out. If I'm being honest, it felt like they didn't want to do their jobs thoroughly because it would take them time rather than doing the easier thing which is to put the check-in responsibility on the customer entirely. I will say one girl was a trainee, so I can't put blame on her, she really tried her best for me in all instances. So there you have it. A really nice gym + employees who seek to do the bare minimum = an average experience. I'll be back because I need to work out, but I hope they make efforts to improve their customer service. I've been a Planet Fitness member in years past and this is my first less than stellar customer service experience to date. Last note: I saw a cord-style lock by the bike racks that was cut. Bring a steel U-lock if you're biking here and make sure to secure it correctly (frame to rack and through a wheel). read more

Planet Fitness - It's a pretty decent sized gym! - Gyms Near Me - San Pablo, California

Es un lugar que te da tranquilidad y sales desestresado después de un rato de ejercicio,hay un grupo de mujeres que van solo a estar hablando de sus vidas personales es molestoso enterarte de cosas que no son tullas sus conversaciones son muy fuertes y perturban tu tranquilidad. read more

Planet Fitness - Máquinas de ejercicio. - Gyms Near Me - San Pablo, California

See all

Clean and equipment is new. My daily regimen is to use the Hydro massage for my back issues and Total Body Enhancement for well being then do 40min Cardio. I highly suggest the massage chair. I forgot my eye protection for my eyes and the manager gave me a pair for free. Thank you read more

Fabulous Fast check-in! I enjoy the spa room and the space to work out comfortable with no wait time to use the machines. I want to specially appreciate the staff who helps keep the gym clean and assist with any problem . Security is on site, and the sanitizing stations are always stocked and available . I want to thank one of the ladies at the front desk who helped me on an specific time, went beyond her duties to get my keys out from the stair master, they were stuck and she saw my concern. I believe her name starts with an "M", I am so bad at remembering names! Thank you overall for the great service. read more

So went there for the first time this morning. Love the place.... and I would have rated it 5 stars except the showers are FREEZING. Every single shower is set so you can't increase the temperature beyond slightly lukewarm- if even that. I waited quite some time- but if you can't move the temperature lever beyond just slightly lukewarm, then you will never get hotter temperatures regardless of what the water heater is set at. If they can fix this I will increase my rating but that alone is enough of a problem that I can't give it more than two stars. If I can't go to work after my workout, this is not convenient. If it is not convenient, I won't go and if I won't go- I don't want to pay for a membership. I hope they fix this soon! This is a brand new gym so I am very surprised! read more

This review is for cleanliness! I would give no starts at all... you will find Hair balls on edges around the gym but what is concerning is the mens stalls and urinals, looks like they have no cleaning services at all, it is disgusting. When they first open, it was all good, now it looks as disgusting as the Richmond location. Don't get me wrong the staff is great but they need to start laying down their cell phones and get on cleaning... If they are not in charge or is not their duty, Well change cleaning company ASAP!!! health inspectors could visit... You will think we would be more concern about Covid-19, but oh boy..I've seen the same gum for over a month on a urinal Guys please Clean!!! read more

See all

I like this gym because all the staff are friendly, helpful and willing to clean the bathrooms when they are dirty :) Always welcoming ;) read more

Most machines need to be fixed- [[HIGHLIGHT]]I get there at 6:30 and the guard tries to tell me that it's closed....when they close at 7pm.[[ENDHIGHLIGHT]]...employees on their 'smart ' phone while there is no napkins or cleaning supplies. Bathrooms filthy af. [[HIGHLIGHT]]Nevemind the clients that work out 1 minute and the rest of the time sitting on the machine.[[ENDHIGHLIGHT]]... read more

Newbie here. The gym is clean and the crowds aren't unreasonable. The staff is pretty checked out - getting someone to explain how to use the Black Card Spa was way harder than necessary. I don't know why they expect you to know when nothing in your membership, the app, posted signage, etc explains. (There's a kiosk at the front desk where they check you in for an appointment with whatever machine you need). First day there all the plumbing was being worked on, so there were no showers/restrooms/hydro massage. It was fixed by my next visit so I'm not concerned. There's only 4 smith machines and I have yet to see anyone use them properly - mostly guys claim them then use dumbbells on the bench or just sit there doing nothing for over an hour. It would be great if staff monitored this better, I'd like to actually use one. Other machines have reasonable waits and there's always something free in the meantime. read more

The scientist helping me out here is JV Chamary, an evolutionary biologist and Forbes science contributor, who authored the book 50 Biology Ideas You Really Need to Know. For reference, I sent Chamary the following clip from the beginning of the 2015 film Minions, which shows Minion evolution all the way back to the primordial ooze, where three single-celled Minions follow bigger and badder organisms, constantly in search for the best boss to serve. Over this sequence, the three Minions evolve to gain eyes, flippers and mouths. At the end of the sequence, when their latest boss is leaving the water for life on land, a flurry of Minions join the main three. read more

[[HIGHLIGHT]]Rude employees, most of them seem like they hate their job and can not wait to get out of there.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]All speak with a monotone and give bland unhelpful answers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The manager for Friday's (some dude) is rude as hell and sounds like he hates life.[[ENDHIGHLIGHT]] Most of time the machines are broken and there aren't any paper towels to clean the working ones off. Could be a lot better. read more

Absolute horrible staff. The woman at the front desk with the brown curly hair in a ponytail, is rude, unprofessional , disgustingly disrespectful and discriminatory. She's completely unhelpful and taunts people. Reading through all of the responses, it's clear that she is like that to many customers. No clue why on earth she's still working there, why work at a customer service position if you lack customer service as a whole, it's extremely incongruous. To any people considering signing up here, I urge you to go elsewhere, don't waste your time and money with this place. That woman is dreadful, her professionalism is at a zero. *Beware if you're a person with any disabilities. It is not a safe space!* "Planet Fitness' core values comprise "excellence, integrity, respect, transparency, and passion." NONE of that exists there. They don't abide to any of it. read more

Very nice and clean place to Work out. Love the Staff they are Good people. Wish they could be more nice. Maybe it's reverse psychology to get me back in. read more

App mentions that the gym is open 24 hours on Mondays and their window states it opens at 6 am. So it's a 24hour-four not 24hour-five. False advertisement. read more

Planet Fitness - Gyms Near Me - San Pablo, California

See all

Front Desk seem to try and help you but mostly watching their personal electronic devices and little eye contact. Including the Manager, Alex, that is not friendly nor has any personality. Additionally, there has been some recent police activity, during the early mornings, involving some locals that have been threatening the overnight staff that I have witnessed. The staff have been bullied and non-members have pushed their way into using the facilities after threatening the life of the staff. This morning during my 4 a.m. workout, I witnessed the same local person come in and intimidate the staff that had already called the police several times prior and told the person they could not return. However, once again the person comes and proceeds to utilize the facility and not responding to staff request. This morning, once again, police were called however, the person still refused to leave as asked by both staff and police, the person began to become agitated and threatened the staff, the person resisted arrest and was taken in handcuffs away in police car.......I don't think anyone is paid enough to deal with that level of threat and it is unfortunate that I have not seen management come to the aid of the staff. Given this area, across from the Casino, overnight sleepers in their cars, truckers can also park here and rest overnight, including the mentally ill that are homeless, this gym has quite a bit of seedy activity. I gave this rating 2 stars as the gym is relatively clean on the floor, in the restrooms and in the Blackcard Spa area. I usually workout 6 days a week and in the early mornings so am familiar with the happenings at this gym. read more

Daniel was so awesome and helpful! I enjoyed my first time at this location, lots of equipment to use. The facility was clean and the temperature was set just right! read more

Says open 24 hours 7 days a week everywhere but they close at 1am - 2am with no warning, no signs or anything. They don't even tell you when you come in at 12:30. No heads up. Only way to find out they're closed is by calling. Then the automated system says they're closed from 1-2 for disinfecting yet this is one of the dirtiest locations in the area. read more

Unwelcoming staff at front desk. Ladies bathroom has half the toilets "out of order" sinks and showers also. My husband and I are truckers and honestly if it wasn't for working out we would continue staying at truck stops, they are cleaning and people are nicer. There aren't many people at this PF, and now I know why. read more

My teenage son misplaced his wallet and car keys while working out late one evening and the staff (Dylan and another gentleman) were more than helpful in helping him locate his belongings. Dylan even called his manager, Ed, who was at home at that late hour, and arranged for my son to go back the next day to review security footage. Fortunately, a very honest regular patron located my son's personal items and turned them in with all the cash and cards and keys intact. The staff at this San Pablo location was professional and empathic during a very stressful situation. My son learned a valuable lesson, and I'm grateful he learned it in such a trustworthy environment. read more

Their staff are not friendly. Was just ignored by front desk when logged in for a massage chair. I left to find my massage chair but it wasn't on. His response was: " how do you wanna know your chair if you don't let me know!" said person sitting right infront of me when logging in! read more

I usually go to the gym to handle my business and get on with my day. I also do not like to make a spectacle of myself when walking into a busy facility. The staff was friendly and greeted me when I checking in with my QR membership code. When I used the spa area I gave them a heads up before I make my appointment and it all ran perfectly. I loved this facility purely because service was fast and to the point. I had everything i needed to have the best time at planet fitness!!! read more

The staff is great!! I always noticed they are figuring out what to clean next. Very attentive to who they can help next. Tolerate a lot especially when I've noticed when homeless walk in. I am regular and feel as though this is the cleanest gym I've visited. Definitely a go to gym facility and recommend to review website before coming in to the gym to get an idea of what they stand for. read more

San Pablo planet fitness locks the doors and hour before closing and the security guard is a rude jerk

I go to this gym 4 times a week. Very good and clean gym and not a overwhelming amount of people. Staff very friendly and I lost my AirPods and when I came back they gave me it back. Very honest. Great job. read more