I waited a while before writing a review. I tried to give this place the benefit of the doubt... Pros: -Open 24/7 -Lots of parking -Lockers -Clean, but not always sanitary looking. -Nice staff Cons: -No stairmaster -No TRX -No aerobic steps -No pylometric (jumping) boxes -No rowing machines -No lying leg curl machines -Terrible ellipticals -Gym matts with no sort of traction. I literally slide off sometimes. -The "room" with the mats is dark, barely any mirrors, and too small for more than 6 people -No kettle balls -The TVs are too far away for us myopic people (nearsighted vision) -The lockers are shaped weird. My gym bag won't fit unless I stuff it or invert it. Not fun if you have fragile things you don't want crushed. -The 4-way cable upper body cable machines were designed for tall men. I am short and I literally have to stand on the seat to reach the bars and sit down. I've used similar equipment in other gyms and I only ever had to tip toe. -The cable machines aren't labeled by weight, it's just 1, 2, 3... I'm suppose to assume? -Due to limited equipment, you'll find yourself waiting for equipment that other people hoard as they do several sets of exercises. It's rather annoying, but apparently I'm not allowed to "judge," right Planet Fitness? This franchise is literally a no frills kind of gym. I've paid $10 more (than the black card membership) in another gym in Chicago, and there was way more benefits (i.e. swimming pool, basketball court, pilates and yoga classes, kettle balls, daycare, separate studio rooms with mirrors and equipment galore, TRX, indoor rock climb, plenty of experienced trainers training clients and complimentary towels). Granted this is south jersey. Just for reference, I've also been a member at Virtua Health and Wellness Center, and this PF is not up to par :( The staff claimed there was a gym trainer. I see her here and there, but I have never seen her train a person. I rarely see any of the staff step out of the front desk to interact with customers. Not sure if they are shy or what not; but they seem nice for the most part. No one asks for any sort of feedback on how to improve the gym. Also, there's a noticeable atmosphere difference in south jersey from Chicago. In Chicago I felt way more motivated. There was an equal amount of men and women using equipment. I rarely see any ladies use resistance machines, just a lot of cardio bunnies. I know there are people in this gym who would LOVE to have one session with an experienced trainer to motivate them to step out of that cardio fence. Sometimes, some people need a little guidance, but there is no such guidance in this gym. Look elsewhere! It's not an absolutely terrible gym. I just get bored easily because it's very small and there really isn't a variety of equipment. The only real saving graces for this place is that it's open 24/7, its location and price. Since it's a franchise, I'm not sure if the owners/investors care to improve it. read more

Visited today, Monday June, 8, and about 2:30 the gym was overun by about 50-75 teenagers, to the point of feeling uncomfortable. They are loud and immature and congregate in the locker room and around all the weights and weight machines cell phones in hand. I felt like I was a chaperone at a middle school dance. On the way out I asked if all these teenagers are paying members and the employee said no, planet fitness lets them use the facilities without paying to the end of summer. (How fair is that for a full fee paying member, having to babysit someone else's kids?). If you are looking for an exercise venue I would advise spending the little extra to find a quality gym. Only adding 1 star because I have to. read more

How about posting your early closing times due to inclement weather on your WEBSITE?? Your website inculcates"open". read more

I'm not sure if it was because it was a Sunday in May, but it wasn't crowded at all like I'm used to encountering at my regular locations in Robbinsville and Langhorne... no groups crowding out the benches or mirrors ... read more

I cancelled my membership in that ridiculous in-person method on November 24th. Today i get charged again. I call about a refund. They tell me my membership wasn't cancelled and that i need to show proof. Well, if the idiot who did it wrong didn't provide me with proof how can i show it? They refused to refund me. I have paid 10 bucks a month for 10 years (literally) to this place and they can't give me the benefit of the doubt. This is legitimately some of the worst customer service I've ever had. I will tell every person I know to stay completely away from there. STAY AWAY!!!! (The customer service reply show how well this ship is run. A bot response to call my club to get a refund) STAY AWAY!!!! read more

I'm a black card member and this was my original location, however I HATE going here its always a bad experience. The employees are always rude and condescending. The last straw was when I forgot my gym bag and they gave me a hard time looking up number, then gave me an issue about tanning because I was crazy that I thought a multi million dollar company could comp their memebers .50¢ for eye wear, but no I must be crazy because "do you know how much they are" it was ridiculous the reaction I got. Other locations have myself n others much more so it was kind of insulting! read more

Planet Fitness in Sewell has surpassed my expectations UNLIKE Planet Fitness in Mantua! Ariana the Assistant Manager, Kenny the Personal Trainer, and I apologize because I forgot her name but the Club Manager were all very supportive of me and did the right thing by me. I would give you guys 10 stars if I could! I UTTERLY DESPISE THE PLANET FITNESS IN MANTUA BECAUSE THE MANAGER BRIAN, PERSONAL TRAINER ASHLEY BOTH SUCK!!!!! THEY ARE PATRONIZING AND UNHELPFUL, MINDED MY TIME AND CHASTISED ME, you DO NOT do that to your patrons! Very unprofessional to say the least! read more

My father who is 68 years old was recently suspended from this location due to being accused for stealing a 35 lb weight from this location. My father explained that he is training for a hiking trip at Mt. Baker in Seattle 14,000 ft altitude. For Christ's sake who would want to steal a weight from a dirty location like this knowing how many hands have touched weights. The staff hardly sanitizes their weights. Why in God's name would anyone want to steal in this gym in front of so many customers? An employee who had worked on Sunday 4/3/22 accused my father for stealing weights. He did not ask my father kindly to place his backpack in a locker. He accused him for stealing and asked his manager to suspend my father from this location. The customer service is horrible. The manager approved the suspension and now my father, who has been a member of this location for so many years, is no longer allowed to work out at this location. I will be visiting this location every day to speak with this representative and give him a piece of my mind in person. I will then seek to speak with the manager responsible, who did NOT call my father for details of the incident, and complain. I will also call corporate and file a complaint. Finally I will cancel my membership. This is horrible service and borderline racism. I thought this was a judgement free zone? Does PF properly train their employees on how to treat their customers? It clearly doesn't look like it! read more

Worst customer experience here. I have been a black card member for over 2 years (south philly being my "home" gym). I had the unfortunate opportunity to stop in this Sewell location between work meetings in south jersey. I scanned my card and was told that "my membership was declined". That there " was a flag on my account showing that I did Not pay my fee." I told the manager that I have my bank statements readily accessible to show her, but she refused to look at them. She told me that "I needed to get this taken care of at my home gym." I said fine, can I at least take a photo of the alert so that I can show my gym, since there is no such alert there when I sign in. She said absolutely not "that you cannot take a photo of it even though it's your information, we do not want this spreading around." Spreading around?? It's my account and you're telling me that I haven't paid and refusing to look at my bank account stating that I did. She did wind up letting me go into the gym (after 5 minutes of wasting my time accusing me of not paying), so I immediately called my gym as I was just humiliated and made out to be a criminal when I pay every month. They told me that there was no such flag on my account. I brought the phone to the front desk and handed it to said manager (unfortunately I didn't get her name). After speaking with my gym, she handed the phone back to me and said nothing. What AWFUL customer service. Needless to say I will never be returning to this gym and I am considering switching to a different gym altogether. I would rather pay more and get great service than pay next to nothing and be treated like a criminal for no reason. read more

I've been very hesitant about coming back to the gym because of the Coronavirus pandemic, but I decided to give it a chance and go today because the gym requires everyone to wear masks while working out. I was HIGHLY disappointed with my experience today. While in the very crowded gym I found 3 people to not be wearing their masks at all while working out despite the mask policy. I reported my concerns to the person working at the front desk and he never approached the individuals and said anything. Only young kids seem to work at this Planet Fitness and there are never any managers/assistant managers on the premises. Masks are not optional. They're REQUIRED for the safety of everyone. read more

I joined 2 months ago. Not sure what other prior reviews are trying to say...this place is clean-clean-clean. The staff are exceptionally friendly. It's Never too busy when I go (9:30 am or 1pm). Plenty of machines without a wait, cardio with no wait, free weights in abundance for the average persons needs. Extra space if you want to spread out for your own workout. Nice changing/bathroom facilities. If you are looking for an inexpensive, clean, friendly place to workout this place is great. read more

They remodeled this place recently and it looks soo good. It seems like they expanded it and added a ton more cardio machines. I don't do a lot other than cardio and small weights, so planet fitness is a perfect gym for me for the price. They have a good ab section, 30 minute workout area and another small section with other machines. Kind of unfortunate that they don't have a sauna anything but I would recommend this gym for $10 a month. read more

When I previously visited this club all they had were kids working there. No managers. This is probably why so many of these reviews are detailing rude staff issues. read more

Been a member for 10 plus years but recently switched to this studio because I moved. Arrived and tanned the day the membership was switched from Philadelphia to Jersey. The following day I attempted to tan and the man at the counter refused telling me there was no license in the system. With my recent move I needed a new license which had not been shipped but I did have the temporary that the state issued and a passport. That was not sufficient. I asked him to check all the years and previous dates I had tanned including the day before, still refused to let me use the booth. Aside from looking well over 18, he would not give me a number to speak to someone for help, or offer an explanation why this has never been an issue before. Today I came in and before I said anything he told me he can not let me tan. I showed him my new id that was in the mail and again asked him to look into the system for the inconvenience of yesterday, he scanned my id but did not reconcile what the issue was. Poor customer service. read more

Coming as a black card member from a different location, the gym is small, the bathrooms are dirty-see video- tanning booths are in an awkward location and staff is rude. Not to mention, the really need to do something about the trash cans in the front entrance; there are annoying flying ants who live in garbage land and tend to fly on you and it's yucky. The sitting massage chairs literally face a wall, not to mention they're in the front of the gym as soon as you enter.. every other planet has a black card room sectioned off so that members may enjoy their massage in a quiet and dark environment. Also, it was eighty degrees, NOT busy, so why was it blistering hot inside? Oh so the treadmills have cell phone chargers.. For those of you with the throwback retro iPhone 4's. What a joke. Planet fitness as a whole has my heart. This particular location, not so much. read more

Planet Fitness is a hard gym to rate only because you get what you pay for, but that's not saying much. It is cheap ($10-20 a month at the time I wrote this review) with a $30 annual fee -- but to pay for it, they want your checking account information which I'm not sure if I'm fully comfortable with that. Also, it's a large gym with tons of cardio & weight-selection machines... but very few free-weights. In fact, the free weights area is usually cramped, even during the off hours. Most recently, the staff has really began slacking at restocking the sanitizing solutions, paper towels, and taking the trash out during peak-hours. It never gets bad enough so bad that the gym becomes dirty, but it's certainly not spotless. I give Planet Fitness four stars because for the value, you get a lot. A 24/7 gym access, (more or less) tons of options, and relatively clean. Just know if you're really big into free-weights or wanted a more 'upscale' experience, Planet Fitness is probably not for you. read more

For 10/20$ a month, it is what it is. Luckily this place is big enough that it can handle the crowds. Plenty of cardio machines even if it's full in here. Staff is generally nice and the patrons aren't terrible. read more

Planet Fitness - Friends don't let friends skip leg day. - Gyms Near Me - Sewell, New Jersey

I've been a black card member of this location for about two years now. The best thing IMO about planet fitness is the hours. I really love the fact that I can work until 11 or 12 at night and then come here afterward to work out. This location is one of the cleaner ones that I've been to. It's usually moderately crowded but I've never seen it unbearable. They have a ton of cardio equipment and many options for weight machines. The locker room is large and usually very well kept. read more

Finally a Clean quiet place to work out and not worry about cringe worthy patrons hovering over me. Up to date equipment and helpful staff

I enjoy the gym the area is clean and new floors and new lady's locker room and bathroom. The staff is friendly and if there is a problem they are immediately on it. read more

Joined two years ago has really gone downhill one set of bathrooms told one month renovation now turned into three months my guest joined me and couldn get a hot shower in trailers outside today the bathroom was mess trash overflowing and on floor open 5 hours and no one notice did read more

I've been a member of this planet fitness for about 2 years. To start off with the good, you honestly cannot beat $10/20 a month. $10 a month if you're on your own and limited to this planet fitness only and $20 a month is a black card which allows you to go to any planet fitness and bring a guest in for free with you each time and with other small perks like reduced price drinks and access to tanning and massage chair. Also, obviously this is a no judgement zone gym, so you don't have to feel intimidated if this is your first time or you're just getting back into the swing of things. They have a good amount of machines, all the standard ones that you would need to target each muscle group and a load of treadmills, bikes, cardio machines, etc. Here's to the bad, the employees here are not at all professional. Most of the time they are messing around at the front desk, there are times I've seen them push each other around in a shopping cart meant to refill paper towels and along with other incidents. The paper towels and sanitizing spray are usually refilled at the peak of the day which makes the place very cramped. For a place of fitness, they offer you free pizza on a certain day of the week, that's not very encouraging to health and fitness. This place is also very crowded almost all the time so you almost always have to wait for a machine/weights. Most of their machines are assisted so you don't get that free range. They don't carry any jump ropes because the manager said it could potentially hurt other people and/or intimidate other people. They also don't have kettle balls, medicine balls, or steppers/boxes. There is also an annual fee. If you're serious about the gym, planet fitness is probably not for you but if you're like me a student on a budget, you can certainly work with what they have. You just have to find ways to be creative with what they provide. I literally just come in, do what I have to do, ignore all the poor pointers and get out. Like I said, you certainly cannot beat $10 month, no contract. read more

I used to love coming to this location. Super close to home, all the equipment I need, and clean. They have been renovating forever and it's hard to get a good work out in with all the chaos going on. Super dark, crowded, and ugly. I understand it's not their fault completely, which is why I choose to stay, but something needs to be done. Especially since the gym has been looking like crap recently, you think the staff would be a little more friendlier. Especially the young guys who work there, they don't even say hello or goodbye, YOU have to greet THEM. Recently, I'm thinking about switching. They are going to lose all their members pretty soon if the staff continues to be nasty and ignore their customers. read more

I can't speak for all locations, but the staff and especially the manager have displayed unbelievably rude and completely unprofessional behaviors. After a billing issue I called the for clarification. The instant the manager (Sue) answered, I sensed her unfriendly disposition. After explaining my issue, she quickly provided me with a very vague and curt answer. Still maintaining my composure, I told her I was still unclear at which point, she abruptly cut me off offering a "billing" number admitting that they likely send me back to her. (Who cares about frustrating a customer?) I ended up calling her back, annoyed at this point and restated my issue. Again, she cuts me off and offers yet another #. When I declined and again sought a remedy, she abruptly hung up on me as I spoke. The person who answered next (Brittany) was too afraid to ask the manager to take the phone but instead decided to try to argue about why she couldn't. Finally, she puts me on hold. 11 minutes later, I hung up and called back. Sue gets on and says she's cancelled the membership and hangs up in my ear yet again. Horrible service. There are plenty of gyms in the area, my advice is to pay a little more and stay away from this place and it's continuous on and off again construction fiasco. read more

I've been here as a "guest" with my sister a few times. This location doesn't ask me for my license and are really nice. Everything seems clean-- except there's your typical people who don't think they need to wipe down a piece of equipment after they're done with it. The locker room and bathroom were nice and kept up with. I didnt' have any issues with sharing machines or anything and it was a busy night. read more

I LOVE planet fitness in Sewell!! The place is always clean and the people are so friendly! The staff is amazing!! The two front desk girls that work later during the weekday are so nice! Definitely recommend!!!! read more

Prolly the worst planet fitness I've been do. I don't know if they renovating or not but it's dark, the walls are covered in trash bags & they're no Locker room for guys. There's not even a place to fill your water up. read more

This is probably the worst gym I've been to for 1 reason. The staff is terrible, particularly the manager tyler and the people working under him. They will lie, cheat, and steal just to get you to sign up for a membership. Once they take your money, all of the "benefits" go out the window. What they are doing at this gym is theft in my opinion. Bait and switch at its best, I will be disputing the money they stole from me with my credit card company. read more

Some of the new staff at this gym are terrible. I used to love coming here but now I don't even feel comfortable. And this place is supposed to pride itself in being "judgement free" The assistant manager Brooke is extremely rude and doesn't know the definition of customer service. Worst of all, they go into you're account and take out extra money with out your consent. They need to go over some training on customer service with their employees read more

I love this gym.. I am a night owl, and go here pretty late at night to work out. It's always quiet when I go, and the guy at the counter is really pleasant and helpful every time I see him. Since I work out late, I never have to wait for any machine, and can complete my circuit pretty easily with no hiccups. The bathrooms/shower rooms/changing rooms are always clean every time I've visited, and stocked with paper and whatnot. I've gone during a busier time of day, but have yet to wait to hop on a treadmill or elliptical - there's tons of them. I'm a basic member for $10/month, so I can't speak on using the tanning bed or other perks that come along with the black card (PF's version of a premium member). For the money though, this gym can't be beat! I'm glad to have become a member here, and am sad to be moving away soon :(. read more

Awful!!! Have cancelled memberships in person and yet they charged my credit card. I disputed the charges and won the disputes, so they use a different credit card merchant ID to charge me again. This is FRAUD!!!! I'm filing a complaint with The Attorney General of NJ Department of Consumer Affairs. And once again I'll have top go thru the process of disputing the charges... read more