I do not understand why is it so hard to get a car when someone is willing to pay money for it. Why do I even go to all the process. When all I want is to put the down payment money and give me my car. But no i have to wait so many hours to pay and now they give me a scratch car with miles on the car already been use. They tell you that the car came from the truck or garage in the back but how it has 16 miles and a huge scratch on the damn car. Then you can't have that fix because the service area is close. So we have to wait after a week till we get a hold of someone to tell they will call again Monday just to see if they are available for service. Wow. They want you to pay lots of money for a damn used car. I could gone to other place for that. Tried calling customer service that person always not available. Definitely learn my lesson i should have done Carvanna. read more

Planet Honda - New car? That's a lie - Car Dealers Near Me - Union, New Jersey

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My civic temp was up dec 24th2022 It's feb 3rd 2023 still don't have my plate. I have to constantly contact them for information. I've never gotten a call back regarding my concern. Was promised new sets of keys from Nakeem the salesman can't get an answer when it will be available. I only got 1 key from Nakeem Can't take my car for service cause it has expired temp. Ask to be transferred to upper management It get disregarde worst experience ever. I've bought 3 new cars from the new car section never had any issues. The used planet Honda dropped the ball but keeps insisting it's my fault. I've done everything they've asled to make sure my plates would arrive. They told me I got Everything accomplished very quick. When the plates didn't arrive they said I took to long with the paperwork. The worst and last experience at this dealership for me and my family. FERNANDO never gives a straight answer always a cover up answer USED PLANET HONDA UNION NEW JERSEY. read more

The total of the lease is close to $25.000 and the MSRP IS $32,560.00. she could have brought the car no where does this deal makes any sense 1.) Taken advantage of and robbed due to her age 2.) ACA FEE $595 3.) Down payment of $2,172.90 4.) Trade-in value with equity valued at $19.000 in which $3,357.30 that I owed for the remainder of the lease is rolled into the payments of the new lease. 5.) 36 months $639.00 a month is extremely high on a honda accord. 6.) $995.00 for door edge, pinstripes, and wheel locks are insane when these items come with the vehicle. complete rip-off. this is not an added accessory 7.) lied about selling the trade-in. My grandmother was done wrong with this deal. She was taking advantage of it. My grandmother is a previous customer with Planet Honda in which no LOYALTY was given. NEVER missed her payments with over a 750 credit score there is no way that she should have had this type of payment. We went to take the car back within the 5-day return policy which we were told that we could not as the vehicle was sold already this was a lie as I know someone that works there that advised me that the vehicle was still there at Planet Honda. Even if that was the case just give me the money back that you received for the trade so I can move on to another dealership. I understand that dealerships have to make money but to do this to a 74-year-old woman is insane. Then she gets into finance and they try to sell her a bunch of nothing for all this money. I'm stunned by the unprofessionalism and unacceptable robbery ways with PLANET HONDA shame on FRANKY TALERICO AND THE ENTIRE MANAGEMENT STAFF read more

Not much different than any other car dealership. However they lose several stars from me because a simple oil change takes 1.5 to 2 hours!!!! Ridiculous. I've been here waiting for over an hour already and there's literally only been one other person here also waiting. What are they doing in service? Playing Yahtzee?? Confused and annoyed. read more

Literally nobody wears a mask properly. Dude moving a car basically sneezed on me twice. Used car manager's entire negotiation was waiving one of the two BS "mandatory" fees. Wouldn't budge at all. Called me up the next day to say they'd do my highest final offer, but still only waived one fee. Felt excited then manipulated; it's a car dealership, sure, but this is a new low. read more

Worst attitude ever! The sales guy was rude, dishonest on the price and fees. Let me tell you guys this I got quote for 2020 Accord Sport 2.0 today, which I was shocked, that is same OTD I got from other dealership for 2020 Accord EXL 2.0. He started with selling price(after discounted) plus destination fee (MSRP should already included destination fee, now he is charge back to you and this is first lie) And bring up all the fees which I understand there are TTL, but $699 dealer fee? he just throw: all these fees are mandatory. What a joke. When I doubt his word, he just VERY RUDE and say : $33xxx either take it or we just end the conversation. These happened not even 5 minutes after I sat down. Do more research and beware about the extra add-on Always say dealer is stealer, I do believe now, if your salesman going to treat the customer like sh**, you probably need to shut down the business. Beware those add-on Online MV $10.30 Appearance Package $695.00 Vehicle Use Tax $30.00 Safe Secure $389.00 Nitrogen $129.00 Transportation District Fee $50.00 Dealer fee $699 I did not catch the ride guy's name, but I'll tell you this is VERY BAD EXPERIENCE EVER. read more

Ok update/ the $200 referral check was finally sent almost 2 months later! Thanks Planet Honda read more

Very poor service, all they know is how to steal your money and they sell cars that have defects. Plus they add extra charges so you pay more. Don't buy or lease from planet Honda. read more

I wasn't going to leave a review originally, which I originally told Samantha. However, I don't think this should slide. Stopped down to look at a Ridgeline, I was told "up to 4500 off sticker price". Ya know, the whatever I can say for you to come down. I arrive and look at a few vehicles and then I was greeted by one of the sleaziest, one of the reasons true car was created. (Forgot to mention he ran away and said I need to be assigned when I told him I wanted to see if they could honor true car.) I walked to the receptionist and asked her, is it true that he can't help me I need to be assigned ? She looked at me like I was crazy....so I left. 45 mins driving down rt22 to be treated like a piece of garbage. I'd like to thank you for wasting my time. read more

Anthony is a great salesman.He sold me a 2024 Honda hrv . My credit is excellent so I was promised the special interest rate of 5.9. Here's where the problem begins .I have to go meet with FRANKLIN from finance .He changed all the numbers unbeknownst to me. I received my first statement and the interest rate is 9.47. After countless attempts to resolve this issue nothing was done to fix it . Stay faaaaaaarrrr away from this place .Especially Franklin from finance . read more

So I bought my moms here (we are still here actually) and it was a pretty pleasant experience. We 1st dealt with a sales agent named Ash whom came over and helped us who was very accommodating. We ended up switching to another sales agent because my mother wanted a pre-certified/ used vehicle and the agent that was with us only sold new cars. The next gentlemen he introduced us to was a salesman named Manny. He was very patient with us "especially" since my moms didn't really know what type of car she was looking for (lol). At no point did he seem like he was getting impatient and he didn't try to push my mother into getting something she did not want like other sales people may do. My moms ended up test driving the Honda HRV and while she was test driving, he was very knowledgeable in showing her the features of the vehicle and pretty much giving her free reign in driving but still having control over the sale. Although my moms did not purchase the vehicle, Manny was by far the most helpful of all the sales associates she's dealt with at Honda and other dealers. Additionally, you can't go wrong with a Honda as they have an EXCELLENT REPUTATION as far as cars on the market. So even though she didn't purchase a vehicle today, I'm pretty sure she's going to come back and make sure Manny gets the sale! read more

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Thank god I did not get discouraged by the reviews on Yelp! I just drove off with a 2018 Honda Accord Sport and I couldn't be happier. My boyfriend and I woke up this morning and realized our 2004 Ford F-150 wasn't cutting it so we wanted to buy a car today, on our 4 year anniversary . Prior to today I did some research and was extremely undecided , I wasn't sure if we should lease or buy or which dealer we wanted to go with. Even after narrowing our choices between a BMW, Honda or VW we then had to figure our which dealership to go to. We started our search at 9 AM and 12 hours later we are on our way home with a brand new car. Everyone was amazing. Shout out to the entire team for making our dream come true. Our Sales Consultant Anthony Garabito was extremely personable and we did not feel rushed. He was very knowledgeable about all the different models and answered all of our questions as well as showed us all the different features for each vehicle we looked at. Both the sales manager (Luis Astudillo) and the finance manager(Joe Harrison) were very patient , I asked a lot of questions and it was 8PM on a Saturday. I left the dealership feeling like all parties had my best interest in mind which I truly appreciate read more

Planet Honda - Car Dealers Near Me - Union, New Jersey

Didn't honor the online price (via TrueCar) for the vehicle I wanted to buy. Didn't honor the trade in value for the car I wanted to sell, even though I had a valid certificate from their own website. Took 1hr+ to find the vehicle to test drive, even though it was specifically done by appointment. Sales manager changed several terms at closing, even though they'd been agreed with the sales agent and (I thought) him. read more

I recently went in to Planet Honda to look at my options. As my current lease was ending. I walked in and was greeted by Anthony and the rest of my experience was great from there. I never felt rushed or pressured and left in a new car read more

Made appointment for a oil change. i was told it would take 3 hours' don't know how a simple oil change could take so long with appointment. Will find another dealer to service vehicle read more

I had gotten a lease here in 2017, and it is now expiring. Their customer service/lease concierge rep continued to email me to let me know that they have great deals for me and they're willing to give me the best price if I lease with them again! Im intrigued so I ask for a quote, they have their sales rep Frankie call who spend a total of one minute on the phone with me to tell me otherwise. Honestly, if you don't have a deal for me then stop emailing me telling me you do. Why waste me and the sales person time? Management please stop having your staff harass people saying you have a deal then offer nothing. read more

They won't have the car until you don't need their service. I was looking for a specific Honda and I was told that it wasn't available after I placed an appointment to view the vehicle. So I go somewhere else and I get non stop calls from their dealership agent that informed me that the car wasn't available then somehow it became available. It just wasn't the best timing. I respect the Honda company I just don't like the constant calling after I said I don't need the car no more. read more

If you are in the market to pay up to an 8K market surcharge on a car, it's the place for you. I walked away and purchase a Mazda with no surcharge next door. read more

Horrible customer service why shop here when nobody cares to help on the lot. Went elsewhere for my Honda after nobody came to assist.

Diego was the absolute BEST! I was hesitant to come back to Planet Honda, but since my lease was up, I though I would go in and check out if they could give me a great deal. They did! They worked with me and my budget. Also, I cannot stress enough how wonderful Diego was. He made everything so much better. Unlike my last time, the music was soothing and not loud. The atmosphere was very pleasant. Ask for Diego when you stop by. read more

Planet Honda - Car Dealers Near Me - Union, New Jersey

AVOID THIS COMPANY!! I was kept there for SEVEN hours waiting to complete paperwork only to find out that they did not honor their "word" on selling at internet price. I'm disabled & was exhausted. Now I'm left with a feeling of being extremely taken advantage of. I'm kicking myself for being broken that way. Not good for someone that battles depression. read more

Brought my 2020 Honda civic in for and oil change and as a first time Honda owner I didn't know what else my car needed and klu in service was amazing and the whole team did great to take care of me and make sure my car was safe for a trip and klu helped me with all my question and was very understanding on how many I asked she is by far the best of at planet Honda!!!! read more

People here are SHADY! 1) They will rip you off and try to upsell you in every single transaction. 2) Some of the employees told me that my car had navigation. Me being a dummy, did not check to confirm. IT DID NOT. 3) They will drag out the hours to get you tired and exhausted and if you tell them exactly what you want, they will give it to you, at a much much higher price. Try to go knowing exactly what you want, but DO NOT let them know, and then when you have all the information, leave and come back with a clear head. Otherwise they will "sell you what you want", and you will regret it. 4) They will use your emotions against you and pressure you especially if you go with your partner. They will try to push her if they cannot push you so that you take the bait. In one instance, the manager tried to pressure me (my partner and I had asked for the day off to go there) and was angry at me for "wasting his employees time" and that he "lost customers and is not getting paid" because it took THEM like six hours to do the simplest things and get all the paperwork going. I ALMOST CURSED HIM OUT. 5) In the Finance department its even worse. I bought a package for them and when I noticed that some of the stuff I am paying for was not included, they played stupid and said they don't understand why it was inactive. 6) They will take ZERO responsibility until you come 2-3 times for the problem. They will sell you a defective car and then refuse to do anything about it. By BATTERY gave me problems the first few weeks. Someone did not make sure that the battery cables was tight. The cables came loose, along with the platform that holds the battery in place so that it does not move around while you drive. I scheduled the car to be serviced. First time, "they did not find anything wrong" with the car. Second time about a month later, nothing again. I took the car to autozone and guess what? The battery was faulty and not keeping charge. FINALLY, the third time i flipped on them and asked them how the hell no one noticed the battery was faulty when they sold me the car!? They gave me a new battery "free of charge". 7) I doubt they actually service the car sometimes. My car has had the light on for a while now (low tire pressure). I've had it serviced multiple times and its like nothing gets fixed at all. They even forgot to put the lids from the tired back. ‍ The list goes on but my fingers hurt from writing so much. Ugh! -100 stars. read more

I purchased my 1st Honda based on a friends purchasing experience a few months prior. Upon entrance I was greeted by Hossam Abdelhamed who was pleasant and knowledgeable of the specific vehicle I wanted to purchase. Hossam even went out of his way to retrieve the 2nd set of keys as it was still in possession with previous leasee. Overall I had a great experience and would highly recommend this dealership and especially Hossam.I read more

Planet Honda - Planet Honda - Car Dealers Near Me - Union, New Jersey

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Pure bait and switch. I was given a written (emailed) quote online for a Honda Ridgeline. The quote was for a specific vehicle and was detailed - amount down, monthly payment, mileage allowed, fees, etc. When I went into the dealership, the salesperson (who was personally very nice) started at more than double the quoted deal. He gradually came down when I showed him the internet quote, but still never came close to the quote. Both he and his boss were dismissive of their own quote. Total scam. read more

Great service awesome staff Adriana was great friendly caring and got my husband in a car and he is just so happy and excited with his new toy Thank you Adriana and Planet Honda for putting a huge smile on my Husband read more

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My salesman was great and a total professional throughout the entire process. So was the loan officer and I was satisfied with the purchase process. I have the names of both upon request but I'd rather not associate either with this review as my negative experience has nothing to do with them. I bought the car and on the ride home noticed the A/C only blew hot. I called their service department 3 separate times within a week of purchase and every time I was treated like any other non-customer coming in. 3:30 is their last appointment, no loaner vehicle, still CPO charge on fix. Basically not lifting a finger to help past standard issue maintenance I can get at any other dealer. This is immediately after they sold me a less than functional vehicle! And assured me that they did some kind of maintenance "tune-up" along with a full detail. The car needs a new condenser and I am having it fixed at a different dealer. Sorry Planet Honda, you've lost my business for my vehicle maintenance. I wouldn't recommend this dealership to anyone. read more

I called and they told my to come in. This Planet Honda accessed my issue quickly and I was in and out in minutes. I also like that they stay open later than must Honda dealerships, which better accommodates for people that work late. read more

If I could chose 0 stars, I would. The owner of Planet Honda should re-evaluate some of the managers and employees. Or maybe they are implementing the business morals & values to customers that are being asked of them...whether new or repeat customers. I will never go there again, and I will make sure I tell all my friends & family to do the same. The business practices of some scumbags there bring down the good employees which is not fair. The owner and president should be embarrassed. My salesperson and his manager at the time asked me to write a very positive review on Yelp years ago, but I must change it to reflect the truth. read more

I just got got a Pilot from PH 3 days ago. I had shopped around for the best deal I could get and PH was the only one to hit the payment I was hoping to have for a bigger, nicer car. My salesperson, Frank Talarico was thorough and honest which is what I needed! He went above and beyond by helping me transfer my insurance to the new car. When my new car was ready he went through all of the things inside the car to make sure I knew how to use everything inside. He even synced my phone to the car for me! By the time I got to the financing part of the process I was a bit antsy, but Joe Harrison managed to keep me on task and focused while explaining all of the ins and out of the contracts I had to sign. He explained things in a way that I was able to understand. read more

Planet Honda - Car Dealers Near Me - Union, New Jersey

I definitely would not recommend Planet Honda to anyone. After you purchase a Planet Honda certified pre owned parts in the vehicle will start to fail almost immediately. You will pay more for it being a Planet Honda certified dealer pre owned but YOU DO NOT GET MORE. All used car salespeople and dealer mechanics are scummy liars, so you might as well pay the lower purchase price somewhere else. read more

This is a review for their service center. I had a great experience with planet Honda service center working with representative Luis T. Very honest and genuinely cares about the customer. He was an awesome representative to work with. read more

Horrible service dept. Have my car for 3 days and keep jerking me around. Employees other than Lynn have no courtesy or show respect. Treat people like they are stupid.manners cost nothing people read more

So I purchased this hot sexy red accord with Ashraf he was really amazing and cool. Now this is we're the 1 star less comes from, I was called in for my plates around 6ish I get my plates and the lady says service can put them on so I go over there around 6:50 and I asked Johnny kindly could he put on my plates and he's say not I'm not doing it we're are closed, I get it you want to go home but it take 20secs to put on plates so I go back to front desk to ask if someone else can do it, as I'm coming out he close the gates this close to my car (photo attached) with no care about my car at all then WALKS AROUND DOING NOTHING FOR 10MINS. Luckily Dara came in for the rescue she was really nice and was also shocked that he would do that to someone's brand new car. So hopefully you don't get JOHNNY IN SERVICE. read more

Planet Honda - My BRAND NEW 2022 ACCORD - Car Dealers Near Me - Union, New Jersey

One of the worst car buying experience ever. After agreeing to come and pick up the veichle after New Years, the salesman made me come in on New Years eve and wait the dealership for over 4 hours with my daughter while they played games. " It's the end of the year and we will give you the same rate as your credit union. It will be quick, I'll have everything ready" I was promised that planet honda will give me the same rate as my credit union but after waiting four hours, I was given a rate 2.5% higher. When I decided to walk out after I explained to them that the shady salesman dragged me there on New Years eve, all of sudden... rates dropped. Why do you people play these games? This is one of the reasons why people like me hates going to the dealership. On top of that, I drove off the lot and the oil light comes on a Honda certified veichle with 24k miles. Finance team blamed the sales guy, sales guy blames the manager.... in the end the guy that just paid $26k for a car goes home feeling like I just got kicked while I was down. read more

Worst stealership!! ever told me I would have to pay a extra 6,000 on top of the price of 26,000 MSRP on a new civic sport in dealer fees.. run far away.... Also told me I would have to put 2,500 with out running my credit or anything I told the GM I used to sell vehicles I was not born last night he told me why am I not selling anymore... what a smart ass****I don't recommend this place RUN read more

Let me first start by saying this review is solely for the SERVICE CENTER, as we had a wonderful experience with sales. I brought my car in to this specific dealer for a recall, along with an oil change/tire rotation - as the first rotation and (2) oil change(s) were covered by Planet Honda since we bought our vehicle here. It is not extremely convenient for us due to location, so the plan was after the first year to take it to a dealer closer to where we live/work. First, I was told that the service was going to take 2 hours. No problem - I mean, who wants to waste 2 hours sitting at a dealer, but you have to do what needs to be done. I do, however, ask if it's to be longer that I'm updated. 2 hours and nearly 45 minutes later - I head to the desk and it's not even acknowledged that I'm a little upset. Then when I mention I would have liked to be updated on time, my service agent - Alan Mine says, "well it's not like I haven't been working this whole time." After I leave - I'm over half way home (again, dealership is not very close) my low pressure light comes on.. What?! I just had a tire rotation, that is absolutely something they should have checked. SIDE NOTE: when we bought the car, they sold it with nitrogen tires that they said they would "top off any time you're in the area." So now, I can't just pop into a gas station and fill it with air. ...it gets even better! I call to speak with someone and NO ONE will pick up my call. I get told twice that a manager will call me back. We are approaching 24 hours and still not even a call back. I'd rather pay for my next oil change than deal/waste my time with Planet Honda and their subpar service! read more

Don't waste your time!!!!!!! This was my second time here and we were rudely greeted at the main entrance and pointed towards the used car department. Approached about 6 salesmen, none of which were eager to greet us because they were too busy with their own conversation. Anyways, got stuck with a salesman Taylor Ervin, who mind you didn't smile ONCE or look the slightest bit enthused to have our business (we were ready to make a deal today). Had some CRVs on our list that we wanted to look at and he knew basic information about the cars, but did nothing to actually "sell" the car to us. I ended up asking all the questions about fees and junk- he seemed firm on the price when in reality I'd seen better deals at other places. Told him that, and he basically said "good luck" Walked out and am currently at Hudson Nissan for the second time in the past 4 months btw- leaving with a fully loaded Murano for the same price that he gave me for the subpar CRV!!!!! read more

My husband and I both currently work in customer service and have our whole lives. We know what it is like to deal with people and therefore always try to be kind and understanding when we are the customers. I don't write bad reviews. This place is an exception. My husband bought a car June 6. The next day the check engine light came on and we had to bring it back. It also had a broken caliper which caused an oil leak that stained our driveway. It sat there a few days, but that's fine. It got fixed. Then on July 3 the passenger side window just fell into the door and wouldn't come up and was unusable. My husband called them on July 5. They wouldn't tell him any info over the phone as far as the warranty or potential cost. They mentioned nothing about a fee just to look at it. There wasn't an appointment until July 10, and when he arrived they said it was out of warranty so they wouldn't cover anything. Despite the fact that he contacted them when it was still under warranty. It was already the third issue with this car and they hadn't even given him his license plates yet! It would be $189 just to look at the car to diagnose the problem. Then god knows what on top of that. Eventually they offered to cover half the diagnostic fee, which is almost meaningless because it's waived if they fix the car anyway. A reputable place would have stood by their warranty especially considering there had already been issues on DAY TWO of owning this car. A reputable place would have given information over the phone to make an informed decision. This place is looking to take advantage of customers who are in a vulnerable position. We chose to take our business to somebody we trust rather than giving them another dime. Route 22 is a terrible road and this place is not worth the drive, trust me. read more

1st Class Experience! We visited 3 Honda dealerships prior walking into Planet Honda. Planet Honda by far out-classed the other Honda dealerships we visited on so many levels; professionalism, product knowledge, huge inventory, showroom, finance leasing options & customer service. The Sr. Sales Rep Francis Duah is one of the best in the business. He is a true professional!!! He went the extra mile by working on our deal on his day off from home. In addition, I have to give a special thanks to the Finance Manager, Jonathan. A true closer and very smart guy. He patiently answered all of our many questions regarding our lease terms and financial options. I urged anyone looking for a Honda to visit them 1st. read more

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