I would stay away from this place. While they advertise low prices, they tack every fee you can think of on their car which negates the savings. Nitrogen for the tires, "appearance package" and higher than normal doc fee. On top of that, they employ pressure tactics where they tell you to make an offer and sign it saying you will buy it Whatever their selling price, tack on an extra $1500 for their fees for an idea of real cost. They also made me come into the dealership to negotiate on price and would not budge at all With that said, I gave them an extra star since they take COVID19 seriously, they have some machine that does temperature checks and you get a sticker to say you passed the check. They also some nice web software for the quotes and send you a detailed e-mail of the offer after your visit with the complete breakdown of fees. read more

Planet Honda 68 reviews two stars; oh oh; I am in trouble. I was already in the customer lounge when I decided to read the reviews. Oh boy; trouble. I came here because both of my wife's coworkers recommended this location. They are senior executives so I trusted their judgement. So far I am a Happy Camper. Came to Planet Honda to get the car service at 27.5K miles. My baby needed some fine tuning to work at optimal level. Arrived an hour early. They said come on in. No issues. Nice welcome. Told me to wait by some meeting space. Five minutes later service guy came on by. We went over the work, cost, time frame, etc. Ok let's go. About 30 minutes later the service rep called me and told me a couple of things needed to be done. I am sure he was up selling, but I knew by baby needed attention. He worked with me on the cost. Hour later I was paying the bill. Total cost $489. It seem high, but my Honda needed things done. I could have waited, but your here; why wait. It is part of the cost of driving a car. While I waited I read the reviews. Most seem to be about car purchase. How expensive, rude service, etc. etc. Let me say; when you buy a car or lease one; do your HOMEWORK. Know the answer before you ask the question. This is basic negotiation 101. Be ready with options and be prepared. If I can sell you something at x plus 15%; I will. Supply and demand. Just remember to be ready and prepared. I will certainly have my car service here again. I found no issues here in the service department. I was treated right and feel I paid a fair price for work done. My baby is running nice. read more

Just signed my second lease of a Honda CRV here today. Stephen March is awesome. He's a low key salesman in Avery non-auto salesman mold. That is a huge plus. We agreed to terms quickly and he made things go even faster to get me my car and send me home. Every aspect of my experience both teams was efficient and pleasant. If you are looking to buy or lease a Honda go here and see Stephen. read more

Unprofessional.. Rude service and more expensive than other dealers. he just told me go and don't buy from here.. plus he didn't returned my registration. I was able to buy from Paramus Honda with much better deal.. stay away from PLANET HONDA. A TOTAL WASTE OF TIME. read more

it was a mixed experience at Planet Honda. Sales Department is really Good. Ryan Mackenzie is really good in explaining things. But, F&I department here is a department with lies. The F&I guy sold me an extended warranty stating I cannot get extended warranty once car was sold (which is obviously a lie..). I thought of giving a good review earlier.. But experience with F&I Department ended my buying experience in a disappointing mood.... BE CAREFUL OF F&I DEPARTMENT OVER HERE....... The 2 Stars which I am giving here is only for Sales Department read more

bad service. you will have sale personal tell you "why you here if you not gonna buy anything, waste of time."

I wish it were possible to give negative numbers. My never ending terrible experiences with Planet Honda have completely made me lose faith with that place. I have a leased 2016 Honda Civic with 20,000 miles on it. For 10 months I wasn't even in the country using the car. It's practically new. I went in June 6, 2018 for an oil change, simple enough right? NOPE. Within two weeks my oil was reading at 15%. So there were only a few reasons this would be, either they did the oil change and forgot to reset the meter, didn't do the oil change, or my car has a leak and they didn't tell me. I call back and talk to one of the dumbest humans on the earth. I'm on the phone with him for more than half an hour as he keeps trying to get a service team member on the phone and failing. I told him I just needed to get in for an appointment on Saturday to get the oil fixed and see why my USB port wasn't working. He tells me I would have to leave my car there for a week. WHAT. So he tries to transfer me to his service manager Matt. This fails. I then have to call back 5 more times before I get even close to Matt. What I did get was a b*tch of person on the phone. I told her what was happening and was clearly not in a good mood, when I asked for the manager she said "he is right behind me but cannot come to the phone". I said how is that possible and she said "listen I haven't done anything wrong I'm telling you he can't come to the phone. He just came back from a week vacation and is having a meeting with an employee to catch up" WHAT. THE. F*CK. Your manager was on vacation and can't talk to me on the phone and catch up later on with the employee?!?! So this girl tells me he will call me back. Fine. She also called me sir which was a whole other issue. He calls me back after 45 minutes and says I don't know why the person said you'd leave your car for a week do you know who it was? No I am not writing down your employee names. So fine whatever. He makes me an appointment and I go in that Saturday. They tell me that I have to order a part it'll take under a week. Okay at least we have sort of a solution. That week I was in an accident and my rim was bent and tire popped. I have the service plan that takes care of tire replacements, labor etc but not my rim. Fine I was at fault and I can pay for the rim. So I speak to Sammy in parts. He says if I order my rim before 3pm it'll be there the next day and I can get it done. It was 10:47am when we were on the phone. I asked if he needed my credit card information and he said no, that I could pay on pickup. He then told me the part I ordered for my USB wasn't there and wouldn't be until Monday. So that would be well over the time frame that they told me it would be in. Since I work M-F I would either have to go in on two separate Saturdays to sort this out or spend a week and a half with a spare tire on my car. FINE. So I said I'd go in the next day for my tire and deal with my USB later. He makes an appointment for 10am. I go in at 9am to leave my car and the guys tell me my appointment is for 2:45 pm. NO IT IS NOT. So they say the wait is two hours but since I'm there they can take it. I go inside and guess who didn't order the part for my car? F*CKING SAMMY. At that point I say nope and get me the manager. No one has apologized for any inconveniences in this entire story. Matt sits down without shaking my hand so I shake his. He asked what happened and I explained. He barely looks at me. Finally they say there is a rim in paramus they can get sent over. Cool. Do it. And even though my part wasn't in they can fix my USB. Why wasn't that an option before? I leave my car from 9:30am to 3pm for them to do whatever they do. I get a call that I need an alignment which is extra. And I say it can be done later but Matt said he'd discount the $135 rim. They made it $115 and said it's a huge discount because I'd usually pay to install the rim and the labor. EXCEPT I HAVE A SERVICE PLAN I PAY MONTHLY FOR THAT I DON'T PAY FOR THAT STUFF. Don't act like you did more than you were going to do. Finally I think the story is over. I pick up my car and move on with my day. I didn't use my car the next day until nighttime when I turn it on and MY RADIO DOESN'T WORK. In the middle of all this they have the audacity to call and ask if I will get a new lease with them. This is planet Honda in a nutshell. read more

A few years ago, I can in to buy a car I found on TrueCar. When we were going over the final price, they added something called an "etching fee" which was a fee for etching a number on the glass. I balked on it since it was several hundred dollars. The salesman asked the manager about it but when he did, he kept calling it the "TrueCar fee" and said it had to be included. I got up and left. That's very shady and I will never look for a car there again. read more

I brought my car in for service. One if the items I was told needing replacing were two tires. I was already spending over $500 that day on maintenance so I declined that service. I wanted to price the tires else where before going ahead. I did my due diligence and called back the service department to get a breakdown on the $472 charge for the tires. I asked for a breakdown of the replacement: tire cost, mounting and any other taxes that would be added on. I was told that my inquiry was "very in depth". Basically never had a question like this. I did not think the answer to this was rocket science. I was definitely insulted as this is not how you speak to a customer. I was told the person to answer my question would be my service advisor (who was not in at the time). But I was also asked, How can I help you? No help here!!! If you call any tire service center you get all the info. Should be simple, right. Done with this place. The last time the service was good was when the twins were there. Anyone who has serviced their car years ago knows who I mean. read more

fixed our hdnda odyssey there once . Recently we had an issue with a side door that was opened automatically by itskef and a sign popping out on the dashbaord saying " emission problem" . Went to the Honda planet and was told we have to change the sensory on the door since our vehicle is almost 5 years old. We had to pay $$$. After "repair" picked my honda odyssey to find out that the door was still opening on its own. I figured out that the problem wasn'a cable it was A KEY BOB. It was broken inside probably, that was why the keybob sent signal to a door to open. We changed the keybob and the DOOR WASN'T OPENING BY itself. They couldnt figure that out and instead charged me $$$. They said that they changed a detail regrading oil filter and assured that the sign with emisson would nott be poping out. And One month later, the sign with emission pops out again. I dont have time to drive and leave my car for a few days there. But highly doubt their mechanics. It is all sbout charging $$$ for unnessessary repair. read more

My rating is for my sales person, Bishoy ("Beesh" for short). He was calm and clear about the process. I would ask for him, he was nice to work with. We bought the car so didn't deal with the finance dept. yet. Saturdays are very busy, so we will go back during the week to complete the transaction or else we would have to wait a few hours (3 or more). Maybe they need to staff-up. The dealership itself could use help with how they manage the crowd. The open table concept with rows of tables for sales people is hard to walk thru and could be greatly improved. Lastly, the whole process of getting a voucher from the receptionist to have a free coffee or water, otherwise paying for it, was a little silly. If you're going to make people wait for hours to complete a purchase, and are willing to give vouchers, then just stock a water fridge and two coffee bars. read more

Beware!! This dealership engages in deceptive practices!! I went there to buy a used CR-V because they advertised the largest used car inventory in the state. After test driving a car and selecting my top choice, I sat down with the salesman. The sticker price went up by 13% due to "certification" ($1,995) and dealer upgrades ($695). The sale person told me these charges were not optional, but later I found out from the sales manager that the certification was an 8 year extended warranty that I did not want. He graciously offered to sell it to me for only $1,000! The upgrades consisted of a pinstripe, plastic door guards and anti-theft lug nuts that I also did not want. I asked if other dealers had similar charges, and they said yes. After two hours of negotiation, we got to a price that was $1,000 more than the original sticker, so I left. I went to a nearby dealer who said the sticker includes the 180 plus step inspections that represent certification, and there were no "extra charges! Planet Honda got no sale because I suspected they were pushing unwanted charges on me, and I got a great used car at a nearby honest dealership! read more

I was assured that quote I was given will be the price of the car. I was assured by the VP by e mail there is no BS here well he also is full of BS. When I arrived they told me that was an insensitive price no a sale price,at that point I should have left. I can go on just another shady dealer. STAY AWAY!!!! read more

Service rep Luis very unprofessional came in for a recall asked to wait an hour in the half and 3plus hours later I am still waiting. Crazy part is that the truck is done and locked as I can see thru my car camera that they have stop working on it! Hate this service center it's always some shit read more

My wife and I visited the showroom on a Saturday at 4:00 pm. We have leased and purchased various Hondas over the years from another dealership but this one was closer to home. We were looking to purchase a Honda CRV Touring or XEL in the next couple of weeks. We checked in with the receptionist and she turned us over to a salesman. The salesman told us he couldn't take us on a test drive because he was wearing a suit and it was to hot. He passed us off to another sales associate who told us we couldn't go on a test drive because he would have to get the car from another lot. The sales associate took us outside where he showed us two cars exactly like we were looking to purchase. The sales associate and I agreed to do a test drive on Tuesday at 5:15 pm. He provided us with his phone number and we were to text him on Tuesday to confirm. We texted him at 11:00 am but never heard back from him. We decided to take our business down the road to the Honda dealership where we had purchased and leased our past vehicles. We finally did hear from Carlos the next morning. Much to late. We were very disappointed in the customer service. We had visited other showrooms earlier that day but this was our worst experience of the bunch. I later found out Planet Honda had been sued by the State of New Jersey for deceptive practices back in 2006. I won't be going back. read more

This dealership has always had great customer service. When I moved to Union a year ago, I had been here for 2 days and then my car battery died. I was able to get someone to help me jump it and I called over to Planet Honda and even though I didn't have an appointment, they told me to drive on over and they would squeeze me in. I couldn't have been more pleased. All of the service professionals are in fact professional. I have been to other dealers to get my car serviced and have been harassed by employees about trading in my used car for a new car and when I would politely decline they would become snappy and derogatory. Thankfully that has never happened at this dealership. I have been asked if I was interested, but when I decline they accept it and politely excuse themselves. Of note, this dealship has undergone a recent and epic renovation that includes "Ciao Cafe" which has drinks, coffee and snacks for purchase as well as a small kids playroom with toys. If you are getting your oil changed or your car worked on they will usually offer you a voucher for a free coffee. They also have ample free USA Today newspapers in their lounge area. I have no reason to write this review other than I was impressed and it am genuinely glad that I found this dealership. The only thing I think they could improve on is their pricing for services. It is comparable to other dealerships but they don't seem to offer as many specials and deals. PS I worked with team leader, Carmen Semenza last time I needed my car serviced and he made it a point to make sure the work was done by the time I needed to leave. I highly recommend him. read more

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I have been here within 2.5 yrs at least 4-5 tires for tires. Bought the vehicle brand new in 2018, had it parked for 8 mos due to being out of town to care for my elderly parents. Tell me why I need a new tire and it takes 1.5 hrs to let me know that one tire needs to be changed! Wtf! First and last Honda! Sticking to my Nissan! read more

Terrible service... advertising falsely car prices as bait. Christina Lopez shame on you and your Manager worst service

DO NOT TRUST. The worst dealership experience we have had lie after lie. Do nOT TRUST tHE QUOTES OR PROMISES. They WILL WASTE YOUR DAY. It is structured on layers of people to deceive. The people on the phone are not really on site but pretrend to be to get you there. Then they will give a quote you CANNOT TRUST. The salesman is caught in the middle which is sad. the MANAGERS put them in a bad situation to present false claims that you HAVE TO SPEND and ADDITIONAL $9000 on accessories that they DID not even install yet on vehicles that just arrived last night covered in plastic still. PLANET HONDA in UNION, NJ should be selling a different product instead of smearing the HONDA name. What This dealership is doing with trickery and lies representating of the HONDA product line makes Honda look bad. DO NOT LET THEM TRY THEIR NUMBER GAME. STICK TO THE MAIN PRICE. When you call them out on their false claims, that you just want to buy the car that you were quoted and go on with your life they are too greedy to even let you buy the car for MSRP but that they CANNOT sell it unless you spend 9000 in additional accesories. They are just too greedy and want to add on as much as they can while they got you in the seat. - BEWARE.. Take this from an honest person- JUST Try another Place.. - Michael read more

Every single time I go there to get my vehicle serviced seems like they always find something wrong with it. Like if someone is made out of money. They tell you you need something done and not realizing you know about cars. Looking for a 2nd vehicle but it won't be from there. read more

Visited this dealership on January 3rd, I called back on January 4th to receive my deposit back because I was informed that it would be painless & no questions asked about getting my refund returned to me. It is now January 22nd & after numerous calls, Jamie & Neil both continue to say they'll call me back, they never do. I was told 3-5 business days for my deposit to be refunded back to me, it's been nearly three weeks, no returned phone calls, & constantly having to call them. They continue to dismiss me on the phone when I give a call, they claim they're "going upstairs" to speak with the accounting department about my deposit. From the moment I arrived at this dealership they were very pushy, wouldn't recommend going here let alone putting a deposit down. Don't waste your time. EDIT: January 22nd, (after they apparently re-issued the deposit before?) they send me a text message with the picture showing the date of my deposit being refunded to me on JANUARY 22nd, 2018. Not January 4th like they previously stated on numerous phone calls, telling me they already issued the refund. Do not deal with people like this, bad image & will never be getting my business. read more

Planet Honda - Car Dealers Near Me - Union, New Jersey

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Had a horrible experience today with my girlfriend and my mother-in-law. Went to planet Honda at 1 pm for our appointment. It is 6pm and we are still here. We came yesterday to talk about our options for our maturing lease and decided to buy out the car full in cash. After returning today to do the paperwork and pay for the car, we were told it wouldn't be long since we were paying with cash and that we only had to sign a contract. It's been 5 hours since we handed over the cashier's check to the cashier, they completely decided to take their sweet time. After saying we were next they took three families ahead of us who were financing a car. As a professional it's so inconsiderate to say we're next and have a customer wait 5 more hours. I stated to the person who was doing the paperwork we were told we were next and he said "that has nothing to do with me". Very rude, it felt as though once we handed over the payment the customer service went out the window and they didn't care. It would have been appreciated if they would've told us to come back in a few hours, since the paperwork was going to evidently take hours. I will not recommend anyone to come to this Honda. Very unprofessional. Not to mention, there's over 50 employees, over half of them outside just socializing and 2 employees doing paper work for the whole staff. I am currently looking for a vehicle for my business and needless to say, I will not be returning here after this monstrosity. read more

Planet Honda emailed me a great deal on a 2020 Honda Accord Sport. They're over an hour away from where I live and when I finally got there, nothing went right. The manager was rude when discussing the deal that i was offered, and they DONT honor pricing that they offer via text messages or emails. The entire trip during COVID19 was a complete waste of time and your business shouldn't go to them. read more

Maria Bueno Sales Person and Bepin Pukri Sales Manager. Wonderful customer care and attention to detail. We have purchased 3 vehicles and this was our first lease with Maria Bueno and she was amazingly informative and able to provide real practical numbers to make an informative decision. Professional, courteous and competent. Hands down without any hesitation highly recommend. read more

John by far is the worst f&i they have he is rude and tried changing the price he is absolutely unprofessional whatsoever

I witnessed one of the slimiest car deals ever. This dealer made my cousin wait for 5 hours as he tried to buy his lease out. Then after all the papers were signed, temporary plates on the car, deposit collected, they had him come back and wait 3 more hours for the finance deal. I did not want him to go to Planet Honda after his experience with buying the car in the first place, but he insisted because of loyalty. Anyway, they tried to sell him every warranty, inspection, and anything else they could mark up, only thru putting up with hours of telling one person after the next that he did not want nitrogen tire protection and a few so many other warranties did we get out with a decent deal. Stay Away. read more

I was inspired to write this by the complete and utter clown show at this dealership. Sadly I'm still buying a car here because I'm in a bind and need one badly. These goons treat customers like garbage, are slow and pitch you every five minutes. I was told several times that if I didn't like it I could go somewhere else. Again, the only reason I'm patronizing this dump is because I had no other immediate option. They are rude, not very bright and leave you feeling nauseous after every conversation. I was asked to sit down with the finance manager to go over paperwork and it wasn't until the end that I realized that he was pitching me on options that would increase my monthly payment by a minimum of 35%. Please, PLEASE do your homework when looking for a dealership and give yourself enough time to make a good decision. I wish I had and I regret every second of this experience as a result. Drive right past Planet Honda on Route 22 in Union. Save yourself the miserable experience. read more

Excellent Dealership. This dealership was worth going to. They are very professional, friendly, and the whole time I was there, everyone was kept at a safe distance and even took your temperature in the building. But the best part was my salesman Anthony Hartley. Mr. Hartley helped me find the perfect car for me and kindly gave me a good deal on my 2021 Honda Civic. But it doesn't stop there, he helped me find a good rate with my car insurance. Very understanding and patient dealer. If I would recommend a dealership in the Newark, NJ area it would be this one. If you can, request to speak to Anthony Hartley, you won't regret it. Amazing!!! read more

Absolutely horrible experience. Do not give these people your money. They falsely advertised warranty, then offered no compensation until we finally pushed them enough and we were only given $300 off the price of the vehicle. They do not detail your car. They only wipe down the front of the seats. The sides, back seats, shifter, and air vents are all full of dirt and dust. They put a chemical on my hub cap that caused the chrome film to peel off. And lastly, this review is changed from the original "Thank you Mark Gordon". Mark solicited a good review and told us exactly what to write. He stood over my mother in the showroom to watch her put in the review and would not shut my car door and let me leave until I posted a review. He pushed this good review so hard that it was borderline harassment. If you see a review on here that says "thank you Mark Gordon" just know that person was pressured into writing it and it doesn't reflect the true experience. These people are absolute scumbags. Spend your money somewhere else. I wish I could give no stars but that's not possible, so I'll give them one. read more

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Planet Honda # 443 @ 2285 US Highway 22 W Union NJ 07083. I have a 2022 Honda Civic sport. 2.948 miles bumper to bumper de garantia. Planet Honda refuse to fix my car. My car Dash Board say: Emission System problem. Power may be reduced. See your dealer. Dariel Bueno, Ramon, service manager, Sue Lerch, customer service and William Feinstein refuse to fix my car. My car is bumper to bumper garantia gratis. They are giving me as a customer a very very hart time. William Feinstein charge my credit card sin mi autorizacion . La cantidad de; $ 201.52. On top of this He wants me to pay for the vent shut valve: $ 109.30, and for the Evap canister: $ 929.26. Esto es la responsabilidad de El, de pagarlo todo. Niguno de ellos me esta ayudando. I advice you all not to lease or bye any cars from Planet Honda owe by DCH Corporation. William Feinstein was speaking with me this morning unprofessional and rude and es un maleducado. El coche tiene un problema de manufacturacion. Planet honda son negligentes esto se va a convertir en un re call. Y si le pasa algo a la persona que conduce el coche, la demanda va a ser tan grande que van a tener que declarar banca rota. The customer is always, always Right. read more

They should really work on having their workers focus on their work rather than cat calling their clients. I walked thru the sales desks to go to the waiting area & I felt super uncomfortable with the environment. All men staring & trying to get my attention.One male sales person pretended to be on the phone and followed me to my seat. Obviously it was to look at me. I sat down & he turned right back around. This isn't the first time I feel uncomfortable at this dealership. Can't wait for my lease to be up. Update: still a terrible place. BUT I do want to add that my service provider Luis is the best thing to come out of Planet Honda! 5 stars for him. read more

Thanks so much to Josh for all of his help. I really enjoyed working with him. Even though I did not end up with a Honda I would recommend his services to anyone who is interested in one of their vehicles. He respected my price range and was very realistic with me about my wants vs. my budget. Thanks Josh! read more

Honda did it again! This is my 5th time here! From a civic to a crv, to a odessy to an accord to a new 2021 special edition pilot. At first I was nervous because I've been helped by a person that no longer works there but then I met frank and he really took the time to let me inspect the trims of the pilots they have. Once inside he pretty much explained each monthly payments of each trim levels. I did have a budget which was lower than what he expected I guess and after him knowing my budget he called Cisco the boss man and they both really worked a great deal for me which I accepted the offer they gave me and the rest was history. If you really have a budget and want to speak to someone who would get to close or on that budget go see frank and Cisco I def recommend both of them. FYI I did have a Mini Cooper with a couple of months left in the lease and they took care of that as well. Thanks Honda! read more

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Do not do business with Planet Honda. They do not honor their warrantee. They have zero customer care after they have your money. The most dishonest company I have ever dealt with. Beware. read more

I have never wrote a complaint ever in my life but I feel as though I need to address an issue that occurred yesterday at 5:30pm at planet Honda on route 22. I have been here before and never had an issue. I received a call yesterday telling me that my lease was expiring soon, and I had the option to come in and look at other cars. I had an appointment at 6pm and I arrived at 5:30pm and was greeted by Jorge Disla (short, Spanish guy). He began to take care of me and asked me what I was looking for, I explained to him exactly what I wanted, and how much I was willing to pay per month. After explaining to him in detail what I needed and what I was looking for, I was hoping for a quick outcome but it ended up being 2 hours without a valid answer. I am currently leasing a 2017 Honda Civic and I explained to him that I would like the same car but the newest year. He then started to offer me a Honda Sport which I did not like and didn't have the same features as the current car that I am driving which was going to cost me more money than I was already paying. I explained to him multiple times that I did not want that car because I didn't want to spend more money for a car that had less than what I was driving. Every time I would answer his questions he would respond, "give me a second." He wouldn't show back up for minutes I'm talking like 15-20minutes. I did not complain once and I was extremely patient the entire time. Every time he came back, he kept changing my words and accused me of lying and changing my offer (which I NEVER did) and making him look like a fool in front of his boss with a horrible attitude towards me. He also asked me for the keys of my car to do the appraisal, which took like 45 minutes. After he accused me of lying, I lost it and said that I needed my keys to go home; he said "I though I gave it to you already" which he did not. It took him 15 more minutes to bring it back to me. He handed me the keys and asked to wait to talk to his manager. I waited and the only response I got was a shake of head from the manager saying no (no words spoken) which did not mean nothing to me at that point. I was already very disappointed with the service, with a huge headache and just wanting to go home. On top of everything else (which not everything is in here) I went outside to just go, and my car was nowhere to be found, and had to go back again to ask him where my car was. He said "oh its in the other parking lot" not even trying to take me to my car or even show me. I had to ask myself how to get there and then he offered to take me. Overall, it was a horrible experience; Not because it was 2 hours for nothing, but because my offer was very straight forward and he either had to say yes or no to it, which could have taken 10 minutes top. After this experience I can't wait for my lease to be over and I'm considering leasing another car from a different dealership. Written by Yohanna Urena (she doesn't have a yelp account however I felt like she needed to say something that kind of behavior is unacceptable) read more

Friendly and helpful staffs although it's not packed but their always a few people. They know what they are doing. A bit slow paced but things get done eventually, just not the best if you need to be on a schedule. A little cafe inside with some pastries like croissants or buns. They have some beverages too. A couple restrooms and pretty clean. Lots of chairs and tables, and they have a few sofa chairs too. Some fast food place and stores at walking distance. Usually the morning should be too bad but we got there at 8:50am for a 8:30am appointment but they finished around 11:30am. Overall a good day if you have time to spare and since our day was free till noon it was okay for us, but if we had to be at work or school before noon it would have been a bit inconvenient. read more

Why is it that you have to wait about two weeks before you get an oil change? They tell you that you have to bring your vehicle to them or pay additional money out of pocket but don't consider what damages you are doing to your vehicle. I've never gone two weeks, change that, I never went two weeks needing an oil change. And never waited that long for the appointment or for the oil change. Plus they were free as long as they serviced my van, BUT it was a Nissan, I should have gotten another one, but stupid me, I wanted to try something new. BOY am I learning my lesson. Stick to what you know. SMH PS. If they didn't service your vehicle, the oil changes were free twice a year !!! read more

poor service for sales. left me in the lot for over 10 mins on a hot day. tried to start arguing w me several times.

I went into this dealership knowing exactly what car I wanted from searching their website and calling. I had my financing through my bank and insurance ready. MAJOR PLOT TWIST though, the PRICE on their website isn't any where NEAR the final price. I was slapped with 10-15 different fees including $3000 to have the vehicle certified. I know fees are apart of buying a vehicle but there is certain limits that become predatory. The final price ended up being over $7000 more than advertised. The Salesman, Shelton, didn't even attempt to work with us with the price. We walked out and will tell family and friends to NEVER come here. This dealership is prime example of old school slimes Predatory behavior car dealerships! read more

After several different exchanges with this dealerships workers I was told on the first conversation that they will be able to take my vehicle back and we will work out a deal after another exchangethey called me to come in and they will take good care of me I asked a different person what we can do about the payments they said nothing at all we will not be able take any payments so they want me to come in knowing that they cannot do anything about my current lease but to waste my time never gave me direct answer and then when i asked why i was lied to and mislead to they told me bye and have a good dat with no answers smh. No professionalism at all read more