I got told to leave when i said I wouldn't pay more than what I was able to get from another dealer... the price they quoted me on the internet ended up being several thousands of dollars higher when i got to the dealership and the trade in appraisal was about two grand under what I ended up getting elsewhere. Overall, I was just very unhappy with my experience here.... read more

Walked in asking to test drive a car. Asked someone named Alex. Said he would get back to me. 40 minutes of sitting in the lobby but no help as he just walked around. Not going back there. read more

Despite calling in to double confirm our appointment and the truck's availability to ensure a smooth transaction, my senior parents experienced a very disappointing experience after a 7 hour round trip. Upon arrival, no one even seemed to have any idea about existence of the truck. While an alternative was offered, it came with nearly $10k difference in price. This lack of preparedness and the oversight led to a stressful experience for our family. read more

Stay away from this dealer at all costs. I went there 12/18/25 to see a 2022 Honda accord 2.0t that I found on Car Gurus. I am extremely picky and when I noticed the pics looked (low resolution so zooming in did not show blemishes) to start car gurus stated a price of $26,999 (which was already higher end of KBB for a certified preowned car). what it did not disclose was that price was only for people who bought orleased a car from Planet Honda in the past 24 months, so in other words the price was an additional $1250 for me. Additionally The online pics only show one wheel, that is because the other three had horrible curb rash. Even worse than that the low resolutions pics were taken at angles and far enough away where you could not see the slight side damage that included paint rubbed off all the way to bare metal... bad start off for am already overpriced car. the sales man talked me into a test drive, in route 22, at rush hour, where I couldn't get over 25, so worthless. Then when we went in to talk pricing, was just arrogant and told straight lies to me. Grant it I was combative because I drove an hour to see this car that stated clean title and no accidents in car gurus and when I was handed the carfax it clearly showed an accident. I stated that it was over priced. I said thank you and got up and was told I was being rude for not hearing him out. I stated the car was overpriced and showed him th kbb for dealer certified preowned and he tried to tell me that KBB was based off average price from coast to coast when it is done by zip code and region. When I stated Princeton Honda did advertise a car at 1250 less then say its only for people who bought or leased a car In the last 24 months he told me that all dealers do that (yea sure!) also state I looked at a 2022 with 10k less on it that was mint no accidents for like a grand less that was build date of 11/22 he told me that they stopped making the 2022 in 2021 which is also a blatant lie. a manager did call me and when I explained all this he apologized to me and said they will call me Monday, but I highly doubt I will buy from such a deceitful dealer. read more

Brought my car in, because there was an issue with my alarm. It kept going off. I had to Bring my car back 5 different times for them to "fix" the same issue they clamied to fix when I paíd time and time again. ($3000) Very frustranted. read more

Stay away, my husband bought a used Traverse here less than a year ago it was a 2016 and it was $24,000 so it was not some kind of clunker that you would expect to need work. Less than one year later and we are putting in a new transmission to the tune of $6,400 They take no responsibility because we didn't pay for an extended warranty. I would not recommend my worst enemy to come here. Absolutely no integrity read more

Don't go here. I walked in to just browse and look at maybe at 2-3 cars. I told the salesman I wanted some time to think and of course they pushed for me to move forward instead. I was also made to add a co-signer which I don't need, they stated since I live out of state they just needed someone for registration purposes. It wasn't until after I saw they put the "co-signer" as the buyer. Had to tell them to switch it. After 6+ hours of being there I wanted to cancel before finally completing everything because I felt uneasy, but they wouldn't let me. All they said was, "I'm sorry you're unhappy". This ended up being a horrible experience. When this lease is up I'm turning the car in and never buying a Honda again. read more

Pure fraud Gave my daughter and I extensive lists of needed repairs when there for oil change that took over 2 hours on a Saturday. My daughter the next day took her car to her father. He found dead mice and nest in engine. Honda had not even lifted the hood but gave us that list of needed repairs. List included leaking water pump. Took to another mechanic and he could find no leak. For Honda corporation to allow this type of business to continue shows they have no ethics. I went to a Honda dealership when I moved back to NJ thinking it was a place I could trust. So much for their "multipoint" inspection read more

Planet Honda - Dead mice - Car Dealers Near Me - Union, New Jersey

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Planet Honda is the worst dealership to work with and American Honda is the worst manufacturer who seems not to stand by their mal-manufactured product. We have never experienced this type of customer service. Two weeks since our complaint and NO CALL BACK! read more

we bought one pre-owned civic and we ended up paying almost double the listed price because my mom is not really knowledgeable about cars so they took that advantage for the cost to balloon up. I dont know how they can get away with it. Such a dishonest business. As soon as they knew that you are new or unaware about cars, you will be taken advantaged of and you end up paying way more that what it should be. read more

BIG MISTAKE PURCHASING A CAR FROM YOUR DEALERSHIP!!!!! It's been a month now that I have an expired license plate and registration!!! They keep telling me it takes time and keep needing additional information ever time I contact them on where they are in the process! read more

I have had the worst experience buying a car at Planet Honda. I bought a pre owned car on Saturday, made a big downpayment, but was told that the finance department went home already and I have to come back on Monday to sign the paperwork. On Monday I got the phone call from the manager, Danny O Boye, saying that the finance department is on a holiday till Wednesday, can I come then. I made an appointment for 6 pm Wednesday. When I came at 6 pm, I was told that I had to wait 3 hours because there were people waiting in line ahead of me to sign the paperwork. I had no choice but to leave the dealership without the car for which I already paid. Extremely unprofessional, sleazy. read more

I called about a White 2018 Explorer they had online and requested a price quote with the fees etc. It came and was wholly incomplete, did not include sales tax or fee breakdown. I called back asking questions about financing, what banks they use etc and Elizabeth J couldn't answer these questions. She said a manager would call me and never did. A few weeks later, the car was removed and reintroduced on the website for a higher price at the start of November. I watched it fall in price and then called again and spoke to Elizabeth. Told her no one ever called me and wanted to deal with a separate rep. She said she would personally walk it over to a manager and have them call me. Nothing happened. Don't expect them to value you, your time or your business. read more

Shady dealership. Contacted them online regarding a civic they listed on line. They said it was available and able to he purchased for a price of $28,595 (which is a little over msrp by 1k). When they called me back to move forward the saleswoman said for this model they would charge an additional 6-7k over the advertised price!!! Excuse me? You list a vehicle for one price then jack it up $6-7,000 over the phone? I would never do business with this dealership! You have been Warned! read more

Planet Honda - Listing vehicles for sale for one price, then jacking it up $6-7,000 over once you are interested. SHADY!!!! - Car Dealers Near Me - Union, New Jersey

We've been long term customers of PH but got major ick vibes from them this time. They were over pressuring us when we made it clear we needed options and just told the facts not what we were gona get that day considering our lease with them isn't up for 10 months. The manager made us feel inadequate as parents and asked us if we cared about our daughters safety when we wouldn't sign for the new 2024 CRV lol. We have a 2022 CRV so idk what his motive was there but it didn't work and if anything we won't be going back because of it. read more

I took my Honda CRV in for routine service on 11/1/24 at the Planet Honda, 15701 W Colfax Avenue, Golden Colorado 80401, to have an oil change, brakes checked and tires rotated. The service was outstanding as always and Kevin Mortenson did a superb job in assisting me with getting everything taken care of with my CRV! read more

I came in for routine service, with an 8:30am appointment made a few days prior. I was told explicitly over the phone that an 8:30 arrival would be "perfectly fine, we don't get busy until 9am" and that the wait time shouldn't be too long. On arrival, I noticed numerous other customers in the waiting area who appeared to have been waiting for quite some time. In fact, my routine service took a total of almost 4 hours. Over two hours for completion of the Multi-Point Inspection (which had been performed in the past few months anyway). Aside from the routine oil change, there were 2 recommended procedures from the service manager, each priced at around $260. I was persuaded to have the Fuel Injection cleaning/flushing--largely influenced by the mindset of "I've waited this long, I might as well get it done." Upon later investigation, I discovered that this particular service is, in fact, NOT recommended by the manufacturer. In fact, it was explicitly termed an "unnecessary maintenance procedure"; any fuel injector issues should be addressed by replacement of that part. Additionally, my vehicle has less than 27,000 miles on it, and is in good working condition. I do not appreciate the on-the-spot pressure to have this unnecessary service completed, and CERTAINLY not for the price of almost $300 (with tax) and the loss of an entire morning. I cannot keep wasting my time and money at this dealership; please don't do the same with yours. read more

Planet Honda - Direct memo from manufacturer, explicitly stating that the service I had done was unnecessary and NOT recommended. - Car Dealers Near Me - Union, New Jersey

This is our experience from this 4.6-star dealership with 12,000 reviews in Google. (1) Received an internet quote with $3,100 discount but $899 document fee. Confirmed thru phone that the quote does not require any package or extended warranty. (2) Upon arrival they did NOT honor the quote immediately, charging me $995 appearance package and $1,400 ceramic coating. (3) I pushed back and somehow they managed to remove those so-called "pre-installed" packages. (4) Provided me a new quote which charged the $1,325 destination fee TWICE. I pointed out and the sale manager Nick lost temper, took away our printed out internet quote, forced us out yelling "Have a nice day" repeatedly on our faces. My advice is to think twice before visiting this unfriendly, unprofessional dealership. They will both exploit and traumatize you. read more

We Bought a used 2011 Mini Cooper here and realize that used cars may have some issues. However, upon driving the car home a strong smell of gas and burning oil upon inspection the oil cap was missing and oil was spewing all over the engine compartment, when calling to complain about the negligence they did the right thing and had us bring the car to a local shop to clean everything up. Within a month the car started losing all power and check engine light came on, faulty fuel pump1800$ repair, again older used car I get it, however the mechanic did a full inspection and I was informed that it needs shocks and struts, valve cover gasket, oil filter gasket and the 80k tune up. This is ALOT of things to miss and when we call the staff is happy to tell us how many cars they sold that day....maybe they are good for new cars but I would never buy a car or do business with this dealership again. read more

I made an appointment for 7/8/23 to visit Planet Honda on RT 22 dealer to test drive a specific Honda Civic vehicle, and confirmed the day before the vehicle was in stock and on the lot. We arrived and my 17 year old daughter test drove the car - and loved it. The salesman (Cesar) indicated he would need to 'clean up the car' before we took possession of it - a clear indication the car was available to be sold. We then proceeded to his desk, where the negotiation was difficult based on the online quote I was shown and what he was proposing. We got to a point where he then brought out a sales manager - who in passing said 'we will have to order you a car since this one was sold'. He literally just dropped that into the conversation. It was infuriating. I spent 90 minutes at the dealership....test drove a car, wanted the car and was prepared to strike a deal for the car lease, and then told that the car was never even available. Never told until after we were close to a deal. Total bait and switch!!! The sales manager then says the same car we want should be available in a few weeks and he will honor the deal we struck. The salesman Cesar tells us we will get a call every Friday with updates until the car is in. That was 4 weeks ago and we have not received a single call or email since that day. Worst experience I have ever had at a dealership in over 30 years (and that was my daughters very first car buying experience). I will tell anyone who will listen to NEVER shop from that dealership. read more

Got a certified pre owned honda from here that did not even pass the certified pre owned inspection which was caught after taking it to another honda dealer. That dealer would not work on it so i brought it back to planet honda to fix it. they said they would call me back twice and have not called back and have left me without a car and no one willing to help read more

Agreed to a price range on the phone with Cristina. Explained and see stated clearly what I wanted and what was agreed to. Drive an hour there thinking everything was a go. They suddenly add $9000 to the agreed price. If you want to deal with scammers, then this is the place for you. Any dealership that is either using amv prices, or any other method to overcharge buyers because they know they can get away with it are POS! This bunch is one of them. read more

On Saturday one of their sales reps said that I was approved for a deal. I come back on Tuesday they telling me I was pending and ask for more then what we agreed. Such a shame these guys are not tryna help. read more

Visiting this dealership was a deeply humiliating experience for me. The manager's attitude was extremely rude and arrogant. This store is extremely disrespectful to the customers.I never want to see this dealership again in my life. Be careful when dealing with them. read more

1 star because there is no way of putting a -Star Worst vehicles leasing experience i have ever had, this place sold me a maintenance package that i can only use at there lousy dealership. and never told me that it was only for the location. if you are looking for a Honda, and you are on Rt 22 west and see Planet Honda of New Jersey...... JUST KEEP DRIVING the salesmen will show you false info about car & truck shortages and when you go to Finance they will push you to the maintenance package that i can only use at there lousy dealership and they will not disclose this to you. so when you go to another Honda Dealership you will have to out of pocket to get your vehicle. read more

They showed me a Honda Accord 2022 LX (BASE MODEL) at 26k msrp. I had CASH from my credit union to leave with it today. Not only did they try to convince me to run my credit (Obviously I declined) they added an additional 10k worth of fees to the total car cost. They told me I had to get lojack (it's not optional FYI at their dealership) They expected me to pay 36k for a base model accord........If you don't mind or don't care about the additional fees & taxes they include then this dealer is for you. They even brought their finance manager over to ask me "why did I choose financing through my credit union" ...for situations like this sir. I ended up getting a Honda Accord 2022 lx for less than msrp at DCH Honda. Do your research & educate yourself on car buying!! read more

#PlanetHonda Yesterday my husband and I went to Planet Honda on Route 22 in Union NJ to look at vehicles. We decided to leave a down payment on a credit card for a vehicle to arrive in March. I thought Carlos was helpful, he always referred to God and recited Bible verses. He gave me a form to fill out to declare my deposit and place my credit card information. Today I received a fraud alert on that rarely used credit card totaling close to $600 for golf supplies. We don't golf in this house. I called #PlanetHonda and spoke to a receptionist explained what happened and said I need to speak with someone immediately. She sent me to a voicemail where I left a message, I called back and she said Pepe was not available and he is the manager, sent again to voicemail. I called and text Carlos and he never called me back.. just sent a text asking me if I called my bank. In retrospect... why wasn't my credit card swiped or inserted into a machine? Is it customary in the 21st century to be handwriting this information? If the customer is spending over $40k on a vehicle wouldn't you reach out to them? Would you continue to do business with them? I tell you one thing ..I sure won't. Next stop Social media.. not assigning blame here... you make your own judgment read more

Do not trust these people. The guy at the desk tried to upsell me on maintenance that was not needed, signing me up for replacing transmission fluid at just 25k miles and a worthless EFI service and differential flush. I took a hard line and stuck to the Maintenance Minder guidance. Unfortunately, after everything was completed, I double checked the bill and I was overcharged. I alerted the desk attendant and he corrected it before I paid. Just generally ew, treated me like I was a piggy bank to shake money loose from rather than a customer with a long term relationship. It's really unfortunate behavior. I will not return. read more

I cannot compliment this place enough- specifically Jonathan, Alyssa (not sure if I have that name right!), and the rest of their service center. I am temporarily here for work and had a catastrophic car issue, and they got me in right away with no appointment. I came in late on a Friday, which is like the worst possible time. They covered ride share costs and made sure I was taken care of. More than that, they worked on my car on a weekend (which I know they didn't have to!) and it was ready the next day. They were accommodating and kind when I had nowhere else to turn (no pun intended). Highly recommend! read more

Terrible experience. Called at 10:15 am ask about a cars availability. Told it's there and ready to be test driven. Get there at 11:00 test drive the car like it enough to discuss pricing etc. Then suddenly it's "sold" they told us somebody called and put a deposit over the phone in the 45 minutes from when I called and test drove it which just doesn't seem very likely. Eventually they agreed to put that deposit aside and let us negotiate in the end. I think we got a decent deal but as a whole, the dealership was atrocious, terrible communication and they just don't respect your time as the customer. buying a car should never take 6 1/2 hours. read more

Stay Away from sales agent Antonio Matos! I went to see a pre-owned Honda Accord. My sales agent was Antonio Matos. He would not let me test drive the car until I agreed on a price. How do I know if I like it until I drive it! Also had the nerve to tell me I don't look like a serious buyer. Your better off going to Auto Sport Honda in Bridgewater. read more

Planet Honda - Car Dealers Near Me - Union, New Jersey

Came to buy a Honda here and Sebastian recommended me to many different Accords. After giving me the website discount, he made the buying process very smoothly. I put $500 down to hold the vehicle so no one else would buy it. I financed through my credit Union and Sebastian kept communicating through the whole way. Although Planet Honda tried to push fees like reconditioning fees and others on me like I was actually going to pay them, I was very happy and secure with my purchase . Sebastian is a straight forward person and would definitely recommend him to a friend or family. If you are Buying a used Honda, GO TO HIM! read more

Terrible experience. I called twice before my appointment to confirm the details in the leasing special Planet Honda had advertised. The research specialist I spoke with quoted me the price in the leasing special both times. When we arrived, we waited an hour and a half to test drive a car. We hadn't even begun to talk numbers. I mentioned the leasing special at least half a dozen times to our sales rep and the manager, both of which confirmed the terms of the special. After scrambling to find the right model and trying to find gas, they ended up letting us test drive whatever model they had available. When we returned from the test drive, I confirmed that I wanted the car. I signed my name on a blank piece of paper stating I wanted it at the leasing special price. The sale rep huddled with his managers, and the financing manager returned to our desk with a quote way beyond the advertised price. We said we can't pay that. I signed my name again for a lower price. He went back to his crew of managers and returned again with yet still a higher price. He wouldn't negotiate from there. So we left. I understand the role-playing that must happen to purchase a new car, the chit-chat and deal-making. I understand the undisclosed fees that appear after a verbal agreement has been made. I've purchased many cars before. However, professionalism and consideration make that process bearable. This was, on the other hand, unbearable. We were there for two hours and nothing happened, and every sales rep was either confused, too self-important, or insincere to make a sale. We went right next door to the Nucar dealership, where we had plenty of cars to choose from at a reasonable price and with responsible professionalism. read more

Planet Honda, where a routine 90 minute A1 oil change appointment turns into a multi-hour, hundreds of dollars experience! This has happened to me two times recently. Today I was one of the first ones to arrive in the morning and did not leave until 4.5 hours later. They should have told me I will have to take the day off of work to get this service done. My car was running fine but they discovered issues upon further inspection (B.S.). And over the summer, similar experience, but 5 hours and over $1k charged for "necessary" work. Scare tactics to get you to agree to the payment. Took hours longer than originally estimated, even though I was one of the first customers of the day. I had originally had a lease on my car and the experience as a leaser was very pleasant and efficient. Then, when the lease ended I decided to buy the car. At that point it became a "used" car and then the nightmare with this place began. One of the most unpleasant car buying experiences I've ever encountered. They even admitted they were being jerks and basically were like "oh well, here's a cup of coffee for your trouble." Even though I have a maintenance agreement I may ditch it and have my car serviced elsewhere. Are all Honda dealers like this, or is it just Planet Honda? Judging by the other reviews I think it may be this place in particular. The Jeckyll & Hyde of car dealerships! Do not do business with them. read more

We went to see them on admittedly the worst day of the week/year (on a Saturday during a chip shortage), but they still fell short all things considered. Things were chaotic, we were able to get a few questions answered, but many cars listed seem to be unavailable. That would be my mine gripe. We were in their system and they continued to call us after a few weeks, but we had already moved on to Mazda. I assume we would have received better service had we been buying new, not certified pre-owned. read more

I usually don't leave reviews but felt it necessary after my positive experience with Planet Honda. My Daughter was returning her 2nd lease vehicle from Planet Honda and needed to lease another vehicle. Our sales person Hakeem was excellent along with his manager Francisco Garay. After a little negotiation my Daughter with help of these to professional Sales individuals was able to lease a Honda accord at a very fair price and the best part was the whole negotiation took less than an hour. This was our 3rd experience withPlanet and each time they exceeded expectations. Thank you Hakeem and Francisco!!! read more

My civic temp was up dec 24th2022 It's feb 3rd 2023 still don't have my plate. I have to constantly contact them for information. I've never gotten a call back regarding my concern. Was promised new sets of keys from Nakeem the salesman can't get an answer when it will be available. I only got 1 key from Nakeem Can't take my car for service cause it has expired temp. Ask to be transferred to upper management It get disregarde worst experience ever. I've bought 3 new cars from the new car section never had any issues. The used planet Honda dropped the ball but keeps insisting it's my fault. I've done everything they've asled to make sure my plates would arrive. They told me I got Everything accomplished very quick. When the plates didn't arrive they said I took to long with the paperwork. The worst and last experience at this dealership for me and my family. FERNANDO never gives a straight answer always a cover up answer USED PLANET HONDA UNION NEW JERSEY. read more

Wow planet Honda amazing dealerships Andrew Boulos and Laura Sanchez set the bar across the board for a perfect customer experience . From the moment I reached out with a brief inquiry, they where responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I walked out with a 2021 crv and I'm super excited. I called and went to so many dealerships and The process made me uncomfortable till I reached out to planet Honda THANK YOU Andrew and Laura !!!!!!! read more

I do not understand why is it so hard to get a car when someone is willing to pay money for it. Why do I even go to all the process. When all I want is to put the down payment money and give me my car. But no i have to wait so many hours to pay and now they give me a scratch car with miles on the car already been use. They tell you that the car came from the truck or garage in the back but how it has 16 miles and a huge scratch on the damn car. Then you can't have that fix because the service area is close. So we have to wait after a week till we get a hold of someone to tell they will call again Monday just to see if they are available for service. Wow. They want you to pay lots of money for a damn used car. I could gone to other place for that. Tried calling customer service that person always not available. Definitely learn my lesson i should have done Carvanna. read more

Planet Honda - New car? That's a lie - Car Dealers Near Me - Union, New Jersey

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The total of the lease is close to $25.000 and the MSRP IS $32,560.00. she could have brought the car no where does this deal makes any sense 1.) Taken advantage of and robbed due to her age 2.) ACA FEE $595 3.) Down payment of $2,172.90 4.) Trade-in value with equity valued at $19.000 in which $3,357.30 that I owed for the remainder of the lease is rolled into the payments of the new lease. 5.) 36 months $639.00 a month is extremely high on a honda accord. 6.) $995.00 for door edge, pinstripes, and wheel locks are insane when these items come with the vehicle. complete rip-off. this is not an added accessory 7.) lied about selling the trade-in. My grandmother was done wrong with this deal. She was taking advantage of it. My grandmother is a previous customer with Planet Honda in which no LOYALTY was given. NEVER missed her payments with over a 750 credit score there is no way that she should have had this type of payment. We went to take the car back within the 5-day return policy which we were told that we could not as the vehicle was sold already this was a lie as I know someone that works there that advised me that the vehicle was still there at Planet Honda. Even if that was the case just give me the money back that you received for the trade so I can move on to another dealership. I understand that dealerships have to make money but to do this to a 74-year-old woman is insane. Then she gets into finance and they try to sell her a bunch of nothing for all this money. I'm stunned by the unprofessionalism and unacceptable robbery ways with PLANET HONDA shame on FRANKY TALERICO AND THE ENTIRE MANAGEMENT STAFF read more