Was so worried when they moved to the new downtown location but it was all for nothing! The new salon location and vibe is awesome! The location is super great and easy to get in and out! Plus you're downtown. Some great foodie drinkie places just across the street and around the corner too. Loved the brightness of the new place too. Of course everyone is friendly just like always, but there seems to be a newer and greater energy here too! What's not to love?! Megan is my stylist and she's super and her station has windows all around. It's so cool! If you haven't been to the new places, please check it out. I loved it. Oh, they've got really great new specialty spaces for lashes, facials, and scalp messages! The new spaces are warm and inviting. Really a super great move to a classic space. Do check it out! read more

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I had an appointment and I drove to the appointment address that is on my GPS. The address was their old address. I would've been on time, however since they had moved and it was not updated and way, I called. They said I would have to be there in 15 minutes, not a minute later and my GPS said I was gonna be 16 minutes late. They wouldn't even take me for one minute after 15. This is absolutely ridiculous, I have been here one time but it's been months ago. I'm not from Kentucky and it is really ridiculous that they acted like that. Get your GPS straight. read more

I wish I could leave a 0 star review. I work in customer service and normally don't leave negative reviews however my mom called me this morning from this salon crying, and that was it for me. My mom went in for a highlight at 9 this morning and has apparently been sitting in foils for almost 4 hours. Not only did the stylist have to remove foils so her hair did not burn off, but she also was spoken down to by management to a point where she started crying. Her hair is now yellow and she is sitting in toner, which they made sure to notify her was not included with the service. When she asked if she had to pay for the horrible service, they told her they would call the police if she did not. I am absolutely disgusted and appalled at this behavior especially from an institution that prides itself on its customer service. Do Not go here if you want to spend half your day sitting in a chair for a partial highlight that takes 2 minutes. read more

Balayage update, yellow on top. Came back for Toning (charged for it). Process fried my hair, turned it purple and green and muddy. Waited for toner to wash out, still was awful. Reached out to the salon for a redo. Went to Amanda. She told me we would have to cut some but my hair was so long I wouldn't even notice. The cut she did left my hair super thick. Asked the next day to have it thinned and this is what I was left with...Haircut by Planet Salon Frankfort Color correction turned into this... The top stylist told me, "your hair is so long, you won't even notice" lost a foot of hair!!!!!!! Fu*jing kidding me?! They should pay for my extensions this has been traumatic to say the least!!!!!!! Been in tears daily for over a week!!!! Years of growth lost and left with the worst cut I have EVER had... idk what to do! read more

Planet Salon - Hair Salons Near Me - Frankfort, Kentucky

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Haven is awesome! Just moved to the area a year ago and we all know how scary it is to find a new hair dresser after being with some one for 15 years! The environment is very comfortable and all of the staff is extremely customer service oriented! Not to mention the convenience of the location! Highly recommended! read more

Planet Salon - Color & extensions - Hair Salons Near Me - Frankfort, Kentucky

Update: after this review and an email to the salon, the planet salon leadership scheduled me an appointment with Jennifer. She was great. Although she had to take two inches off, my hair is even and all one length! Had I seen Jennifer the first time around, this review would be 5 stars. Just be sure to schedule an appointment with an experienced stylist- like Jennifer- and you'll be good to go! read more

Planet Salon - Hair Salons Near Me - Frankfort, Kentucky

I had an appointment with Chloe. My hair was pretty split, thin, and unhealthy. We took 3 inches off and it made it look thicker. My hair looks and feels 10x better!! She did such a good job and is super knowledgeable. She helped me figure out as to why my hair could be so thin at the ends and I am so happy with how it looks and her help. I highly recommend Chloe for your hair! read more

I have finally found a hair salon that doesn't take months to get an appointment, has great hours and offers great services. I have had a difficult time finding a salon since I have moved up here. Today, I was seen by Tosha. Tosha is amazing at her job and gives great suggestions on how to get your hair perfectly the way you want it (just like that Pinterest picture you show her ). She doesn't push you to add services on to your bill or anything like that. She talks and makes you feel like you're her best friend when you are in the seat. I noticed the other workers were doing the same for their clients as well. To me, customer service means a lot! Tosha worked endlessly to help get my hair to the color I wanted. I'm very pleased with the cut/color/eyebrow wax services that I received. New customers get coupons for future visits and products. I will be back and I'll definitely recommend Planet Salon to others! Update: I drove 35 minutes for my appointment today to only be called and told that the appointment (that has been booked for two months)has to be canceled. This call came 10 minutes before my appointment time. They called me yesterday to confirm my appointment. Not very professional. Looks like I'm, yet again, on the lookout for a new salon in Frankfort or Georgetown. So disappointed. read more

Planet Salon - Waiting for my appointment but I love the feel of this place already. - Hair Salons Near Me - Frankfort, Kentucky

I went to planet salon in Hamburg for years and stopped because the staff didn't seem as experienced, and kept messing up my hair. I returned November 2021 to the Frankfort location, in hopes things had changed. I ended up getting 10inches cut off, it was curled and it looked decent. Once I got home, I washed and styled my hair only to realize how messed up it was. The curls were in place to hide the mess up. I had to go to another salon to get another 2 inches cut off to fix my mess. Find somewhere else to go. read more

Trimmed my pixie here and they did a beautiful job. Book in advance to get the person you are looking for

I got my haircut by Megan. My hair was very long, passed my bra strap. Asked for my haircut up to my shoulder instead she cut it up to my neck. I also asked to cut my hair so I could feather it. Instead I got a bobcut. Not happy. read more

Planet Salon - Hair Salons Near Me - Frankfort, Kentucky

So very happy with the service and the hair color!!! Justin did a great job correcting the uneven color in my hair after 8 months of COVID isolation. Staff very careful to maintain COVID precautions. read more

Kari is wonderful, color is perfect! I can always count on her for her honest opinions and suggestions. This is a fun, clean salon, where I always feel welcome. Even the other stylist know my name. read more

My daughter is 9, she received a wash, layer cut and blowout to thin her hair out. It was extremely thick. They gave her so much attention and this really boosted her self confidence. Her hair turned out exactly how she wanted it. She and I were very happy and the price was very affordable, it was around $30 for the kids pricing. Everyone including the welcome desk was so nice and pampering. Offering drinks and sample products. Alexis Blankenship was so wonderful and so professional with us. She is an amazing hair designer. Now I am returning to get mine done next week! read more

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Best salon ever! Every service I have gotten here has been top notch. Waxing, color, haircuts, etc. 5 stars for all of it! I recently received a facial and a lash lift and tint and both exceeded my expectations! read more

I find the cancellation policy to be ironic. I am not allowed to cancel within 24 hours of my appt. without having to be charged 50%, yet you canceled my appt. less than 10 hours before and I am out of luck in getting my haircut and dyed for a wedding this weekend. I have been a loyal customer to Planet Salon for 18 years (Lexington location and now Frankfort). I live in Louisville now and still travel to get my haircut with you all. I am disappointed that I was not offered an option for an appt. at the same time tomorrow or Friday. My only options I was given were in the mornings, which would not work due to work schedule & travel time. That is bad customer service for a loyal customer of 18 years. Also, since the cancellation was less than 10 hours before the appt... an extra effort should have been made to make this right. I will no longer be getting my hair done at Planet Salon and I will be happy to share my experience with others. read more

Alexis was great. She had great attention to detail and made sure she cut it exactly how I wanted it. A little pricey but worth it.

This is a great salon with a knowledgeable staff. I love Army, she is great and highly recommend her.

Great salon - especially for Frankfort. The main location is in Lexington and several of the stylist travel between both stores. This is a Bumble and Bumble salon - a great product line, especially for curly hair. I appreciate that the stylist do not try push their product lines. I've had my hair trimmed by 3 different stylists and my husband the same. I really like the pricing between the levels. Karie and Kelly are awesome! (Karie specializes in curly hair.) The girl at the front desk is very hospitable and friendly. I had my eye brows waxed here once before, a little more expensive and average results. This is the only aspect of Planet Salon that hasn't impressed me. read more

Haven is great. Always gives a professional cut and has a great personality. The salon is set up so nice, very upscale look but everyone there is so nice and makes you feel welcome. read more

The modern atmosphere makes you feel like your going to have an excellent experience and the wonderful stylists exceed your expectations! I can't not brag on Heather enough, she is amazing! I have never met a stylist so committed to education and she stays on top of all the new products and treatments to give you the best option! She is well versed in color and has been able to achieve colors I though would never be possible for my naturally black hair. Usually when I have to start with a new stylist I am disappointed the first few times because I have difficult hair but heather was not taken back at all she knew exactly what to do and did it great! They carry bumble and bumble products which I love love love! These products not only do wonders for my hair but smell amazing too! You can't go wrong with the invisible hairdressers oil! read more

I can't remember the name of the lady who did my hair (I think Heather) but I'm very happy with it. I just moved here and came here on a whim. The stylist listened to what I wanted and made sure she understood my request and I'm happy about that. Please, please make an effort to put something around clients' hair lines to keep color from getting all around our faces! When I got in my car I was a mess and had to go back in to see if someone could remove it. My visit cost over $150 so this is not too much to ask. read more

I was referred by my daughter and I am so happy that I went the atmosphere was so friendly and Olivia the woman that cut my hair was just a sweet and helpful as she could be and I was very satisfied with my cut I would recommend this salon to everyone read more

Planet Salon - Hair Salons Near Me - Frankfort, Kentucky

Way overpriced. $20 to get my eyebrows waxed when I could go down the road and get it for $8 and it looked just as good. Everyone is really friendly and they offer many services. The modern atmosphere makes it feel really fancy (which is why it is so expensive). I wanted to get my hair cut and she said it would be $50. No way in hell! I'll go down to great clips and get it cut for $15 before I ever pay that much to trim my hair. read more

Excellent experience! Professional staff in a clean, safe environment. Karie Higgins is an extremely talented and artistic professional. I strongly recommend! read more

Had a horrible color done on my hair. When I went to have it fixed I asked if they cannot make it look like the picture like they said they could the first time then I'd rather them tell me than waste another 4 hours and damage processing my hair. The manager told me she could make it look like the picture only the highlighted sections wouldn't be exactly the same. I understood you can't get it exact but she used this as justification for it not looking like the picture at all. I politely asked to talk to the owner because at this point I had been charged around $400 for a color that I wish I never would have gotten. The manager said she would have the owner call me and has dodged my calls and not called me back since. She unfortunately turned out to be very dishonest. read more

Justin is the best. If I'm going to do something new with my hair, he's the only one allowed to touch it. But also I know I'll leave in a fantastic mood, not because of how my hair looks, but because Justin is absolutely wonderful and fun. I love him! read more

My son is at the age where he is very self conscious about how he looks and luckily we found Justin. I'm not big on boys having long hair and Justin is able to talk to my son and work out what is most appropriate and give him a cool look so that when he comes out he feels like a million bucks. Mom isn't as cool as she used to be but he really helps to strengthen our relationship when a haircut is "forced" so that we all come out happy. Justin has also come into our hearts with being understanding for a special situation read more

They did a great job and very friendly but I was over charged. Even looked online and the price I paid was higher than what was listed for a wax. Very disappointing because I really liked the place but won't be back. read more

I have had 2 services now at Planet Salon, and have been very pleased. Haley took care of me both times, and she's very good. She takes her time and pays close attention to detail. She makes sure to find out what your expectations are, but also provides helpful recommendations to make sure everything is as it should be. I used to feel like I had to go to Lexington or Louisville to get great service, but am excited to have found Haley right here in Frankfort. read more

I first came to Planet Salon at the Hamburg location to get a manicure. One of the stylists did my nails and she did a great job. I had moved to town recently and was still trying to find a hairstylist that I really liked. So I booked Jessica to do my hair. I loved what she did so I started seeing her on a regular basis. At the time, I was living out in Masterson Station and driving across town to Hamburg was kind of a pain so when they opened this one in Frankfort and Jessica moved out there as part owner, I was more than happy to follow her out there. The drive was about the same, a prettier drive, and parking is way better. Since then, I've now moved out to the Hamburg side of town but I still drive out to Frankfort to have Jessica do my hair. She does my cut and color. I've also had another gal do my eyebrows as a tweeze only. It's the only time I've had my brows done that didn't wreak havoc on my skin. And I've tried waxing several times, as well as threading. Every time, I would get horrible bumps above and below my brows that would last for weeks. So when I was getting my hair done, I asked if they did tweezing only and they said yes. No bumps!! Yay! I can't remember how much they charged but it was minimal, like $10 or $15. She did it while my color was processing. So easy and accomodating. Now my husband gets his hair cut by Jessica. It's a great salon with a wonderful atmosphere. It's right off the Interstate so it's not a bad drive from Lexington, at all. Just a straight shot. read more

Aweful ... made appointment for wife and 2 kids (who have never had a professional haircut) and was told that they "only had written down 2 people"... was told 1 girl wouldn't be able to get a cut, so left... read more

I was referred to this location by a good friend of mine. Mainly because this is the only place that had body waxing services available locally (frankfort). Long story short, their waxes are HORRIBLE. Their waxing technique is so terrible. They will leave you sore & sensitive down there for days. When I complained that my wax job was not done completely, I was told that my next job would be on the house. Well when I returned, the job was not done correctly once again. Needless to say, I will NOT be back and I would NOT suggest anyone to receive a Brazilian was here. AT ALL. PS if zero stars were available THATS what they would receive. read more

I have been waxing for over ten years now. The place I was previously going has had some management issues. My hair stylist suggested Planet Salon. I could not have been more pleased with the results. I have sensitive skin, and have only minimal redness. The woman was very professional. She explained about all the products she was using, about her experience, about care afterward. Overall, I was impressed. While I've been getting this service for years, I am excited that Frankfort has a place that provides a quality service at a reasonable price. read more

I love the entire staff at Planet salon-Frankfort! Jessica, the owner, is amazing and always works with her staff one on one to ensure they are the best they can be. They offer the best services in Frankfort and are always hip to the newest styles. They also offer facials, waxing, eyelash extensions and many other services that many do not realize. It's not only the best place to get your hair done but they also offer the best of many other services as well! They are highly trained and I cannot express how great this place really is. I would highly recommend this salon for any of the services they provide! I guarantee you will leave feeling like a new and improved you! :) if you haven't been you should drop what your doing and make an appointment! You will NOT regret it! read more

The only salon I will trust with my hair! Wonderful atmosphere, amazing stylists who REALLY know what they are doing! So friendly and knowledgeable, I feel like I'm in great hands every visit. I rely on their advice, and they have never steered me wrong or let me down. I always walk out looking like a million bucks! Best place to get your hair done, hands down. read more

Jessica is amazingly talented. I really love her creativeness and suggestions for my hair. Today I am getting baby lights and balayage and it is fantastic! read more

This has me posted as San Francisco, but should be Frankfort, KY. If I could, I would give this a 4 3/4 stars. The only reason that I didn't score this a five is that I feel like a good portion of my friends wouldn't be able to justify paying as much as I did for the services I got. However, I would rate my stylist, Farlix above a five. When I first arrived, I gave him a general idea of what I was looking for, along with telling him about what I wouldn't like to see in my hair. Then I let him use his skill and creativity to create a cut and color for me. He did an amazing job of giving me a suitable, fun and flattering style and color. I am getting compliments beyond just the usually, "nice cut". People are saying things like "that really works for you" and "great coloring". The wording people use to respond to change tells much more than you might think. There really is only one thing I would change if I could have and that is I would have asked Farlix not to cut the stacked part in the back as short as it is. That said, in about two weeks it will be the perfect length, so no harm done. I definitely will be having him do my hair in the future. read more

absolutely do not go here i had an appointment at 11 this morning and i woke up late because i work night shift very late i checked my card and they charged me 76.50 for a missed appointment!!!! i tried calling and asking if i can just come in for something small to not have that charge bc my birthday is this week and she was like im sorry we charge 50 % of the missed appointment like wtf is actually wrong with all of you 76 dollars for what . i could have literally got a hair cut lmao this business is an over priced joke been for 2 years paying more than 200 each time trynna get platinum and my hair isnt even long fr my shoulders maybe and they claim they can't get it bright, they literally suck and over charge an arm and a leg for a missed appointment. like man glad i don't have a family to feed or anything bc they def do not care . would like to know where they could 76 dollars from my ass would have just got a hair cut lost a loyal customer and i will definitely spread this to everyone i know ! thanks ! read more

Terrible experience. Will not go back. Booked with a specific recommended stylist weeks in advance and even rescheduled at their request to suit their schedule. Arrived early, checked in twice, both times was told my stylist was finishing up and would take me in a few minutes. After waiting 40 minutes for a stylist who was obviously behind schedule, they took their next client and I was asked if I would like to reschedule. Needless to say, I was not happy, but never rude or difficult. The receptionist went to the back to "get a manager." She came back with another stylist and informed me this is who would be cutting my hair. I normally do not let strangers cut my hair without having a reference or seeing their work and will certainly stick to that policy in the future. I gave specific instructions on how I wanted my hair cut and came out with exactly what I did NOT want. I was not offered the opportunity to schedule another appointment, comments left for them have gone ignored and other reviews deleted. I've been going to Planet off and on since they opened but this time I'm through with them. read more