Yes, the wait is long, get over it! But the facility is clean & they work fast & efficiently once you're inside. Mery(not sure the spelling of her name) today was not only professional but very sweet & made me feel at ease. Same with the NP. Thank you! read more

Normally I've had great experiences with Planned Parenthood and really appreciate the services they provide, but I feel the need to share feedback about the front desk staff at this location. I had an appointment I needed to cancel last minute and was told I could come in as a walk-in. I've visited other Planned Parenthood locations before and have never had issues with them accessing my information or accepting my Family PACT card. At this location, I was told they were not affiliated with other sites, so they couldn't pull up my records or use my coverage. I had left my card in another bag, but it has always been on file in the past and never caused an issue. This was surprising and frustrating since it has never been a problem elsewhere. On top of that, the front desk staff were not welcoming or helpful. The interaction felt cold and unnecessarily tense. Another patient ahead of me seemed to receive similar treatment, so it did not feel like an isolated incident. I understand that everyone has bad days, but this is a place that serves the community and people often come in feeling vulnerable. The way patients are treated at the front desk matters. Unfortunately, my experience felt dismissive and argumentative. When I tried to explain my insurance situation, the receptionist responded in a way that felt accusatory and diminishing rather than helpful. At a certain point, the interaction became uncomfortable enough that I decided to leave. I also expressed my concerns about the interaction and how it reflected on the organization. This experience did not reflect the level of care and respect I have come to expect from Planned Parenthood, and I hope this location can improve its approach to patient interactions. read more

From the m on ent I walked into this place after losing my health insurance and needing a Pap smear I could tell it was going to not be pleasant. The front office was rude and the Dr was from some African country and had zero bedside manner towards a white American. She hurt me during the exam and was not personable at all. When I asked questions I was met with blank stare and a 2 word reply. If there was ever a reason to pay more to see a Dr out of pocket if you lost your insurance this clinic is a good example. I felt unwelcome the entire visit. read more

Had the absolute best experience here getting an IUD. I was so scared after reading all the horror stories online but the procedure went by smoothly and quickly and my nurse was so patient and understanding. Great communication all along made me feel calm and well taken care of. My anxiety vanished immediately, all around excellent care. Highly recommend visiting Planned Parenthood Burbank to anyone needing care! 10/10 experience. read more

I had a great experience here! Important to know that even if you have an appointment you will wait, but that's something I'm used to with doctors that take medi-cal. The wait was about 45 minute to an hour but they told me that when I got there. But you definitely need an appointment, I overheard that the wait for walk-ins was much much longer. The office was very clean and nice, comfortable chairs and a very clean bathroom. When there wasn't many people in the waiting room someone came out and cleaned the chairs which I thought was really great. The front desk woman is kind of no BS, but I assume she has to be that way because of what she might have to deal with. To be honest she made me feel safe, because she was not f-Ing around! They lock the front door and you have to buzz and talk to the front desk before they let you in. So, overall I felt really safe! The nurse and doctor were great. I told the nurse and doctor I have ptsd and chronic pelvic pain and Pap smears have been really difficult for me in the past. She was so incredibly gentle, it was very literally the easiest, least painful pap I've ever had. Definitely will be going back for future paps! read more

I had a great experience at this location when I needed a small procedure . I had been stressing about it for days before my appointment and I let them know. Everyone was very friendly and approachable. I also let them know about my anxiety and trauma around Drs and they were very understanding and sincere around me, which was appreciated. The physicians assistant Tana, was wonderful. She explained everything before doing it and asked if it was ok. She was attentive to how I was feeling and even had a nice sense of humor to go along with it. I am so relieved I went here, they definitely made it a lot easier given they were so nice. I 100% recommend this location. Make an appointment first though as certain things are not walk in friendly. read more

front office lady is so rude almost like she woke up in the wrong side of the bed, they should be more welcomin.

Please read this if you're planning on going here for the first time and you want thoughtful care. I have been to this location a handful of times all for separate reasons. The most recent time I visited which was on July 18, 2025 was the last time I will visit this location - I went in for a consultation for a pretty serious reproductive health matter. Not only did the physicians assistant (I think her name was Blanca) make me uncomfortable with her coldness and standoffishness, she never made eye contact with me once and it was pretty clear that thoughtful care wasn't a priority of hers to give. The worst part, the clinician led the consultation with some frightening explanations and side effects and didn't articulate much of what I could expect. I left feeling so confused, scared and dismissed. If I asked any questions they weren't cleared up. Fast forward, I decided to do my next visit a week later with the Highland Park location and I cannot recommend them enough. They are SO personable, knowledgeable, compassionate, kind. Everything the Burbank office and their staff are currently lacking and needing to take a class in desperately. I ended up learning that the information I was given by the clinician at the Burbank location about my medical issue was incorrect. Completely incorrect. The HLP clinician eased my mind, educated me and went into detail when answering my questions. I thought the worst thing about this location was their wait time. It turns out that is only just an added insult to injury. As someone who has taken their reproductive health seriously for many years, I have been to many PP's and this one is by far the worst. Do better. The world is scary enough and we need medical professionals who care, are well-informed and are on our side. read more

Sexist staff. If your a male be prepared to wait longer than usual . Not my first time here . I been here 7x and every single time they skip me . Even when I have a an appointment In . read more

Staff is friendly and they explain everything. Very quick and thurough ! Would recommend this location.

INSANEEEE wait time regardless of having an appointment.. (waited for more than an hour) and the girl who walked me in had such an attitude lmao. Van Nuys was way better as a WALK IN mind you. read more

Came in to do a walk in at 2:59. When I get to the counter they say walk ins end at 3:00. I was there by 3:00. Kinda rude

I came here just for my regular annual exam, and the experience was great! Honestly better than any private practice office I've been to. Easily booked the appointment online. All of the staff I interacted with were kind and professional. There was zero waiting to be seen. The office is clean and has a free big parking lot. The doctor was fantastic, she took the time to explain everything clearly and answered all my questions without rushing me and made me feel completely comfortable. Definitely recommend this office for just regular routine care! read more

Burbank parenthood review for yelp Came in for UT INS TD checks fast and quick to check in. I will finish the review after I have been seen by the physician, Well, I saw Blanca she was amazing with drawing my blood. I didn't even feel a needle p**** the best I've ever experienced in my life when it comes to having my blood drawn. I was expecting a p****, but nothing very nice, very professionanswered. All my questions, this was a lot easier than going to my regular doctor which I'm shocked answered all my questions. . I definitely recommend planned parenthood here in burbank on victory wonderful experience.. read more

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I recently made an appointment here and arrived about a half hour before my scheduled appointment. I was told there were several people of me and that there would be a wait. It was a bit frustrating because I had scheduled an appointment exactly for the purpose of avoiding a long wait time if I had walked in without one. Other people seemed to be having the same experience so I think it was a case of overbooking. The doctors/nurses were all very nice and thankfully everything moved much faster once my name was called. But I'd highly recommend getting in early even if you have an appointment and bring stuff to do in the waiting room to pass the time. I wish they had a text notification system when it's your turn also because you can't really leave in case they call your name. read more

Very accommodating,, the ladies at the front desk were nice and friendly. The doctor and medical assistant who ultimately helped me were also very patient and made the experience of getting my birth control removed a pleasant one. Thank you so much Dr. Kim! If I ever need any other family planning care, I will certainly be back! And I got a super cute goodie bag read more

Planned Parenthood - Burbank - Goodie bag - Obstetricians & Gynecologists Near Me - Burbank, California

Ridiculous wait time even when you have an appointment. PP burbank needs to work on staffing and efficiency to get their patients seen in a timely manner. What's the purpose of making an appointment? read more

Had such a great experience at planned parenthood. Everyone is super nice and I made an appointment so I didn't have to wait for more than a few minutes. I don't have health insurance but I believe there's a program that covers most of the cost if you make below a certain monthly income. I've been here twice, once to get a plan B and talk about my birth control options and the second time to get my IUD inserted. My doctor was very nice and walked me through all the steps. Really made the process a lot less stressful and I felt little to no pain. Highly recommend to my friends. read more

Lloyd is amazing his humour himself as well I liked him because he knows how to give a customer service, He understands the knowledge of being clinician Care is on a high quality Knows how to approach the client Thanks read more

112 bucks for STD and STI test out of pocket. With insurance. WTF. it's supposed to be free is it not? Never again coming to this planned parenthood when I need to figure out if I was getting an infection. read more

Nice friendly staff. Clean office space. They santize everything and provide us with face masks!

Great place to get checked being sexually active and get profolactics. The workers are also very knowledgeable, patient and curtious! read more

Planned Parenthood - Burbank - front desk area! - Obstetricians & Gynecologists Near Me - Burbank, California

I have been coming to this Planned Parenthood location for over 7 years... I absolutely love their attentive service - they work well & efficiently. Recommend this clinic to anyone looking for a permanent place to help with their sexual health care. read more

Planned Parenthood - Burbank - Lobby - Obstetricians & Gynecologists Near Me - Burbank, California

Employees are great very friendly, very informative and very speedy. Would recommend to a friend

Great service! Very professional! Vanessa and Sarah were both amazing! Thank you for all the help today!

This place is accesible & they've been able to help with whatever I needed. They usually have appointments available within a couple of days. read more

The staff here is nice. The nurses was very helpful. Clean location the wait wasn't bad for me but I did get informed that it might take a few hours a So I was prepared. Over all my experience her was good so this will be my new location to go to. read more

Planned Parenthood, particularly this location, has always been incredibly professional and accommodating. They've helped me through really sensitive issues and have always made me feel welcome and safe. I go out of my way to come here and they have provided amazing care over the years. Nothing but respect for the workers here. read more

I've been going to this location for years!! The staff is very attentive and respectful. They are on time and very clean.

I love this location. They have always been super nice and super helpful. They have always been extremely informative and have taken very good care of me for every checkup. I've gone to other gynecologist and have had horrible experiences but with planned parenthood i have never had a negative experience at any location I've been to. read more

Staff is friendly, patient, they listen to you, and they're helpful! Also this location is always very clean! P.S some days it can be very busy and some days it's very slow. It's pretty unpredictable so I would recommend calling to make an appointment beforehand if you want to avoid a long wait! read more

Really great staff. They make you feel comfortable and cared for. Lloyd was amazing and kind.

The worst planned parenthood I've ever been too . They have incompetent people working at this locations. You'll wait more than 2 hours even with an appotiment . read more

Overall great staff, very professional and felt heard when addressing my health concerns.

Don't even bother with an appointment because that does not matter you will wait the same if not longer than a walk in Make sure you have more than 5 hours available to sit and wait because the lack of organization is shocking ! Over booked ! No apology can make up for it , they all get paid to be here . As we, then have to move around the rest of the day for free waiting on their lack of proper and efficient scheduling Appointment : 1:15 Arrived and waited in line : 12:46 checked in 12:50 It is not currently 1:50 and I am still waiting and there is still about 3 people in front of me They accepted someone to wait when they've come over 15 minutes passed their appointment WHERE IS THE ORDER Update : got called back about 2:20 I was actually really upset but the nurse was kind and thorough And also the doctor Mi , oh my was she the most caring gentle gynecologist I have ever met. I get nervous seeing a new doctor because some rush and I think this is something you shouldn't rush. And she was very gentle kind, very knowledgeable and explains a lot to you in the time allotted. I could say she makes up for the poor scheduling read more

Everyone here was so friendly and accommodating to my needs and were informative. They treated me with respect and kindness and even gave me step by step of what was going on during and explained beforehand as well. Loved how thoughtful and caring they all were love this location read more

I've been to this center multiple times and they're always kind and helpful. They listen to you and give the care you need. DO make an appointment, but thankfully I've never had to wait more than an hour. Bonus, free parking lot. read more

My MA, Lloyd, was very kind and helpful. The ladies at the front helped me fix an insurance issue really quickly. Also, the care they provided was excellent. I have been coming here for years and have received all types of care from them. They are fantastic! read more

Really thankful they exist. They provided me with HIV related care easily, quickly, on time and respectfully.

Super friendly staff, very professional would recommend to others. Love the PA.C Vanessa Rodriguez Super nice and easy to talk to about any thing. read more