I cannot say enough amazing things about this clinic, and particularly Val & Suri. They showed an insane amount of care/understanding, and really took the time to make sure I understood the entire process. I saw another OBGYN concurrently that left a lot to be imagined, and made me appreciate even more the effort these two ladies put into every encounter. read more

This place is dirty. There's no doctors on sight. They have 3 different phones numbers and no one answers during open hours.

Do not go here! I went in to get the abortion pill. The first appointment they said they couldn't see any pregnancy on the ultrasound and to come back in a week. Came back a week later, they did another ultrasound and said they saw the pregnancy and then they gave me the pill. I went back for a follow up to make sure the pill had worked, they did another ultrasound and they said there was no more pregnancy. I told them I was still bleeding and had some pain still, they said that's normal but just in case they were going to give me antibiotics in case there's an infection. Well, turns out They failed to tell me it was an ectopic pregnancy. Which resulted in it rupturing my right tube and I had internally bleeding for over 2 weeks. Finally couldn't handle the pain And went to an urgent care & they did a lot of tests and not even an hour later I was rushed to surgery to save my life. Wish they would give me back the 300 dollars they scammed me out of to put towards my hospital bill! read more

DO NOT GO HERE!! The staff are all young at the East Los Angeles location which isn't necessarily a bad thing but the ultrasound tech had absolutely no clue what she was doing and told me i had an ectopic pregnancy which is LIFE THREATENING i was 5 weeks and it ruptures at 6-16wks i then went to UCLA emergency where they then told me that was not true and took amazing care of me. they made an already terrifying situation 10xmore scary. read more

Friendly service. Quality of care was great, assistance with questions they were right there to help. Made me feel comfortable and assured everything is great. read more

As a first time patient; scared and feeling lost, I felt very safe and well taken care of by the staff at HERSmartChoice. ​highly recommend if you don't want to feel judged or discomfort. Clean and safe place. read more

Charvel and Lucero were very nice and patient with me today. I went in a little stressed out and sassy.... Definitely not the best customer and they were very chill and helpful as far as payment and experience. They got shit done on their own and got me out of there within an hour! Thank you guys for the help y'all need a raise TODAY read more

Off the bat, $780 for abortion pills. There are a handful of issues at this location that can be easily fixed. 1. In regards to the girls at the front: as previous reviews also stated, they are very rude and unprofessional and apparently they all hate Karla. As i sat in the lobby, they spent 30 minutes talking shit about how awful Karla is and how she thinks she's better than everyone because she's an ultrasound tech & how no one at the east la location liked her either. She also apparently told a patient she might have a tumor and that got all the receptionists up and arms during the shit talking hour (the petite blondish hair girl with the thick accent really went ham on her and all this info) Very entertaining for me but shouldn't gossip hour be left for the lunchroom? Also apparently they work off commission on how many people they get to pay with cash (or thats what i heard as i sat in the lobby listening to gossip hour) 2. Covid Related: they dont sanitize the pens, they just tell you to place back into the pen stash 3. Payment: they aren't discreet about asking you about how you would like to pay. they ask loudly and push you to pay with money vs health insurance. if you tell them you dont have health insurance, they interrogate you about it. *note* if you end up lying, and they run your info and if says ins is retroactive, apparently you get fined the cost of whatever the health insurance charges for it vs their $780 4. Doctors - never met with the dr, i just sat in a room and had a brief chat over the receptionist iphone. Random approach lol 5. They don't allow you to sit with anyone who comes with you for support. so not only do you have to go in alone, you have to endure the receptionists bad attitudes and shit talking. 6. They aren't really empathetic here, its kind of just very transactional. Pros: The ultrasound tech with green eyes is awesome and kind. The new girl with wavy hair thats a medical assistant/receptionist is sweet too. The rest were rude as hell and if i wasn't desperate for the service, this place wouldn't be an option. Also the walls are thin so when they give you the pill you can hear the convo from the waiting room. read more

I booked a same-day appointment online and I must say I am extremely impressed with the level of care and attention from the staff. Hana and Val were SO LOVELY and made everything so comfortable and easy. I walked in feeling so stressed and anxious, but they both made my experience tolerable, effortless even! I also couldn't believe how short my wait time was, especially considering the last-minute appt... 12/10 would highly recommend!! read more

Very unprofessional business/health clinic. They keep people waiting for plenty of hours. They bring you in then out and back in. They don't educate their customers nor their employees. Extremely unorganized. You have to chase them for information or updates.They do not communicate with you. The doctor will speak to you via zoom. Do not recommend. Over priced, and horrible customer service. This business won't last too long. Do your research before paying them a visit. My experience was horrible here. Now I see why they have such low reviews & distrust. read more

I felt as tho they did acknowledge I was uncomfortable yet did nothing to help or comfort me. This is not a trait I would trust in a woman's care facility. After my first appointment I ended up not even returning for a follow up appointment. The help line they refer you to for patient payments is very unprofessional as well. read more

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After posting my yelp review I received a call from the office manager the day after apologizing for the employees actions. He told me there is procedures established at the office that she did not follow. I do understand that one employee's actions do not reflect the entire office and I appreciate him taking the time to call me an apologize for my bad experience. I decided to update my review instead of taking it down all together because ultimately I did have a bad experience but the fact that I did receive a call back with an apology really does make a difference. I genuinely think he cared about my situation. By no means I want the girl that "helped" me to get in trouble but i did want her to understand that going in to the office i was already scared and mortified about the decision I was making and her actions just made me feel even worst. Overall I wanna thank the office manager for reaching out it definitely made me feel a lot better about this whole situation. read more

Came here for an ultrasound for my pregnancy, staff were very helpful, and calm and were able to get me in and out in a timely matter. Very clean environment and they took my concerns about my pregnancy very seriously and answered all questions. read more

The unprofessionalism displayed in the van Nuys office was a huge reflection of your company as a whole. As already stated multiple times below.... The women at the front were extremely rude humans. They judged me the second I mentioned what I was there for. They truly had no empathy towards my situation. If you are looking to get an abortion service. DO NOT GO HERE!!!!!! In addition the front desk lady is also an ultra sound tech?? The "doctor" couldn't do the ultra sound... weird... And then after I got dressed from the ultra sound the same nurse demanded $200 CASH ONLY, in the doctors room she was insisting I pay IN the doctors room. What is this place???? Where do you experience a money exchange in a doctors room and not in the lobby??? Also CASH ONLY??? Would love to know where else does such suspicious acts. Herchoice.com mentioned how they accept all credit cards but these super sweet and knowledge ladies at the front make sure to mention that AT THE END of your "service" that it's CASH ONLY. When she that this was a cash only site... I said "excuse me no one mentioned this was cash only" she responded with "yes we did, you just weren't listening" Okay bye. So rude. My money didn't go anywhere to fund this scam of a place. read more

For my second time coming to this office they have great customer service .Had a smooth quick and easy appointment. Rosie front and back assistant help me out threw my appointment. I like that she explained to me in detail about my procedure. As well for the doctor. I will be recommending this office . There was no wait time! Thank you ladies read more

They helped me out last minute with a situation that occurred abruptly, the room I was seen in was very dingy/dark and felt very cold and not all that inviting.. definitely wasn't up to par with other facilities but for last minute help beggars can't be choosers. They got me the care that I needed and I'm very grateful. I do recommend if you're in a last minute pickle since you can get seen right away! I think with a few modifications to the rooms would be much more helpful for their patients to make it more welcoming, other than that just grateful for their help read more

Update: the owner has responded to my review not with constructive criticism but rather with 'you are a negative human being' and ends with 'patients like you are never welcomed here'. As opposed to listening to my review, I am insulted and told to never come back. Please consider the evidence carefully before making judgements about visiting this business. read more

I called and they said they would be able accept my insurance. This was just a ploy to get me in because as soon as I got there they said they won't accept my insurance & I would have to pay out of pocket! So since I was already there I paid (I was just getting the pill). After they did the ultrasound by a tech they said there was no nurse or dr and I would have to come back later in the week!!! All this trouble and money and nothing achieved. Avoid this place at all costs, they're scammers!! read more

I came in a few weeks ago and had a great experience at this clinic! Came in and saw NP Crystal, she was very kind and knowledgeable and made me feel comfortable. She was also patient and answered all my questions. It's always nice when your provider is approachable. Would highly recommend this place! read more

If you want any help or guidance at all, or even to have a simple question about services answered by a receptionist, don't come here. The girls in the front reception area don't care the slightest bit about helping patients. When we first arrived, none of them said a single thing to us (not even a greeting) when we walked to their desk. We just signed in and sat down. Two out of the three of them were silent most of the time, and the woman we actually spoke to had the worst attitude, and also completely lied about not offering a program for free or low cost services for low income individuals. I took my friend here after we made an appointment for her to get an ultrasound, and the woman on the phone ensured that since she did not have insurance, she could fill out paperwork at the clinic to qualify for the low cost program. (It's listed all over their website too). After I brought it up to the receptionist, she immediately said "we don't have that here." I told her I just spoke to someone on the phone who said otherwise, and that it's literally listed on their website, and she still denied it. Then she told my friend she'd have to pay out of pocket, and repeated to her like three times, "and even if you don't end up taking the pill, you still have to pay for it and the ultrasound." ?? My friend was in a difficult and scary position and this woman was just continuously pushy and rude. The only helpful women there were two patients waiting in the lobby, who overheard everything and told us the receptionist wasn't being truthful. After some more back and forth, the receptionist basically told us she'll only accept certain insurance like Medi-Cal, and we just wanted to get this over and done with, so we asked her for the address to the local welfare center so my friend could apply for emergency Medi-Cal. After asking for the address she just says "I don't have it." Ridiculous lol. Finally one of the other receptionists speaks up and tells us the corner street for the center. After we left, we just decided it absolutely wasn't worth coming back, because if simply the reception service was this awful, I can't imagine how horrible getting actual services carried out here would be. Just an awful place and experience. Unfortunately didn't catch the name of the rude receptionist, but she had shoulder length, light brown, choppy looking hair. Don't come here. read more

Do not recommend I got scheduled for a follow up two weeks after I asked them if that was accurate since it was a holiday and they said yes I came in at my scheduled time and they told me that I had to reschedule because they were closing early and I reminded her about our conversation she rolled her eyes and got upset and said " put her in the back room" and she was very rude the other two girls were nice but that one girl has been rude since my first visit no empathy at all I came here as a last option but should've known I wouldn't have gone here read more

Let me preface this by saying, I'm awful sorry about the less than positive past experiences from the other reviewers. Luckily, I had an exceptional first time visit. Finding the office and convinient parking was a cinch. The staff was courteous and professional. I went midweek during the midmorning and didn't experience an overcrowded waiting room. The check in and consultation was right on time. Depending on where you've received medical treatments before, the office environment may seem lacking. I'd prefer to just say minimal but clean and functional. All my questions, concerns, and individual needs were addressed in a way I didn't feel rushed. The staff was generally sweet and helpful. Extremely grateful for the assistance and helping hand they extended to me! read more

I see this place has responded to my review saying they are t an insurance company. My issues had nothing to do with insurance. The facility is dirty, the staff is beyond rude and dismissive. I was trying to get information for my insurance company in which it was like pulling teeth to get. The worst part was the 1st time when the doctor never showed up and the next time when he did he had zero bedside manor. The doctor is rude and dismissive so it's not shocking that the staff is as well. read more

These reviews HAS to be for the L.A location, because this clinic location is AWESOME. The customer service is nice, they actually give you a chance to fill out paperwork and take down your information, don't lie about insurance and don't have you waiting for all eternity, on top of all that...THIS LOCATION IS CLEAN, I can actually sit down in the chairs in the waiting room...other location scared the crap out of my boyfriend lol and the staff there is terrible. read more

Great staff. very accommodating, clean and comfortable environment. I like that you can easily make appointments online and if need be reschedule even through text. read more

This is a great obgyn facility for women to visit for all women's heath care needs. The office and clinic rooms are clean. The staff is efficient and friendly. During my visit, I came for a general checkup, the nurse made me feel very comfortable. She was professional and she even offered me an extended std checkup at no extra cost! Overall I had a great experience. read more

Just went a couple of days to this office and the staff was very helpful with helping me make the right decision. The nurse practitioner was very sweet and kind read more

This was my first visit to this health center. The staff was readily available and very knowledgeable. They kept me at ease and answered all my questions. The wait was not too long so that was definitely a plus! read more

if i can rate this this one star i would !!!! right when you wak in you feel uncomfortable. the girls in the front are so rude ! you ask them questions and they automatically have an attitude. i didn't even want to stay. The doctor doesn't even care for his patients, he doesn't know how to really help his patients. WORST PLACE EVER ! read more

I'm extremely pleased and thankful for the services I received here. Sarah & Sofia helped me feel safe during this very scary process. They are were warm, kind and very much there for me and I can't thank them enough! I am a low income young adult and services were absolutely free. I would recommend Her Smart Choice for any woman looking for alternative options to early pregnancy. Thank you gals forever! They were also very accommodating to my schedule and are open Saturday's for those who work 9-5's such as myself. read more

Horrible staff. I was deny help because I didn't have insurance at the time. When I was told that they offered emergency insurance all I wanted to know is if they can see pregnancy in uterus. I had to beg them for help . Then I was scheduled a second appointment but something told me not to return . Don't recommend this place simply because the staff were off like they didn't know what they were doing or like they were judging idk what it was . read more

Scheduled an appointment at 4 and when my boyfriend and I got there, the nice girl at the reception desk advised us that the doctor had left for the rest of the day and we couldn't complete the appointment that day; we would have had to come back the next day. Only giving two stars because the girl that was there was extremely helpful and very nice. However, why allow someone to schedule an appointment when there will be no one available to care for them? read more

So I went to the Woodman location in the valley. This office seemed ok however the staff was rude. The girls at the front acted as if they didn't need or have the time to explain how things went. The girls act as if they are not at a job.. then when one of the girls came in the room I was in to do an ultrasound she was dressed as if she was just a receptionist at the front. No badging or anything displaying her title. She said she was an ultrasound whatever.. I didn't feel comfortable at all. The nurse practitioner acted as if she had a slight attitude or irritation.. it's like why the hell do you work at a clinic like that if your going to act the way you do.. Get a grip and go find a therapist cause all of their attitudes needs some evaluating.. Also my first appointment I was supposed to get a prescription and I never did. I had to wait and call back because I was in so much pain to see what to do.. Why do I have to walk you through your job.. just do as your supposed to do so I don't have to come back 3 days in a row. It's like wow I will never recommend this place or ever go back.. The people there are hella sketchy! Also there was no doctor.. wtf read more

The service is good staff is pretty friendly.. Wait time is pretty long doctor informs you with alot of info on whatever it is your going there for read more

I wish I could give 0 stars. I called the clinic July 26th around 11-11:15 am and was greeted with HORRIBLE customer service. The woman that answered the phone was Hispanic and barely spoke English so already there was a communication issue. I asked if I called the San Francisco location and she responded with, "No, this is California" as if San Francisco isn't in California. After that, I asked to speak to someone else because I have questions I need answered correctly and she refused and said she was the only one I could speak to. I ended up hanging up hoping to reach someone else when I called back but now she or they refuse to answer the phone. As a clinic that is supposed to be serving and helping the public, the employees need to do better. This is unacceptable when dealing with urgent medical issues. I will be telling EVERYONE I know about this experience and will continue contacting this establishment until I reach someone on a managerial level. Do better. read more

Very friendly staff. Clean facility. Fast and easy service. Will definitely come back when I need to.

My experience here was actually pretty pleasant despite all the bad reviews. Parking wasn't an issue when I arrived and the wait time wasn't long at all. Filled out some standard paperwork, had my blood drawn by a nurse who probably knew how anxious I was bc she kept cracking jokes with me and my boyfriend which made me feel loads better. Everything I needed done was done on the same day I came in. They weren't unclear about any procedures I needed done too. Pretty solid experience tbh read more

Fantastic service! Very clean office and lively staff. No judgement and was in and out very quickly and efficiently. I will recommend this clinic for any female friends looking for anything lady related! read more

I was very skeptical going to a doctors office I've never been to but the staff at this clinic are very comforting and put me at ease about the whole process. I didn't have to sit around and wait for a long period of time, I was seen right away by the doctor and he was very thorough about the whole process. I would highly recommend this office to any girl/patient going through this difficult situation. Thank you for taking such great care of me and passing no judgment. read more

If you're considering coming here please continue doing research and go elsewhere. I felt very uneasy writing a public review because this is such a sensitive matter, but I also know the power in learning from others' experiences. My first visit was in April and I requested the pill. The doctor allowed it, but this was the first problem. I really should have received a full procedure because of the timing. I did everything I was instructed to do, came for my first follow-up where I was prescribed antibiotics. I completed them and came back for a follow-up a week later that was scheduled upon completion. They told me I was good to go. I called back the following week (almost a month after my first visit) with more concerns bc I hadn't stopped bleeding, they told me that if I wanted to I could come back in but that it was normal and my body would take care of itself. It's not normal and I knew it wasn't so I came in. I came in the next week and I noticed there was new staff. As I was getting my bp and weight taken the woman was asking me what had occurred during my previous visits because they didn't have my record. So I'm having to rehash something that's obviously very upsetting and update this nurse on something she should have already known. I'm given another test (which comes out negative) and they send me on my way. Again, I knew this wasn't normal so I asked when I would stop bleeding and the doctor told me that I'd be fine in no time. Worth noting is that, during this months time I was going through 2-3 maxi pads, still passing clots, etc. I left and just cried because I didn't feel like they were listening to my concerns or taking them seriously. A couple weeks later I experienced heavy bleeding while I was at work that soaked through a maxi pad and my jeans. I was obviously very scared and I called the following day and they said my body was just taking extra time to clear everything out. I knew I needed to seek out care from somewhere else and planned on doing so, but wasn't taking care of it as quickly as I should have. Another couple weeks pass and the same thing happens and unlike the previous time when I was able to just clean myself up, change into spare jeans, and carry on I felt extremely lightheaded and needed to go home. I went to urgent care (should have gone straight to ER and fainted twice. I was taken to the ER in an ambulance and admitted to the hospital where I received two blood transfusions because of all of my blood loss (not just from that day, but over the last couple months) and the D&C I should have had performed two months prior. I called the main office to share my experience and express my concerns, not in a combative way at all, just so they knew what their negligence led to and to insure that it wouldn't happen again. Even then, I wasn't being listened to. So here i am sharing it here because I don't want anyone to have to go here and I don't think anyone should trust being under the care of providers who would allow something like this to happen. read more