The good: both NP's were very good. Friendly and knowledgeable. The first appt was not pleasant…read moreand really didn't clear the ear which is what I went in for. Had a concert less than a week from the appt and I couldn't hear. Second appt NP confirmed the ear was clear but inflamed perhaps from the earlier procedure.", prescribed an antibiotic, week or so later hearing restored. The bad: appts we're in June, yesterday I received a bill for services saying declined by insurance. I call and just as I suspected despite the fact I 100% provided all insurance (I have a primary and secondary insurance) Minute clinic had erroneously submitted the claim to my secondary insurance. Now I wait and it's nearly 6 months later so I'm angry this hasn't been resolved and I just heard about it yesterday.

Scheduled an appointment to come in on a Saturday morning 10:10 am. We showed up checked in, said…read moreher first name initial and first 3 letters of her last name on the screen for appointments. Then another lady arrives, an elderly Caucasian woman, and after she checks in she is on the screen as "on the waitlist" the staff member comes out and tells the woman it may be a long wait as people Ont he waitlist are awaiting appointments to be cancelled. They argued for what seemed to be a very long time and then it seems as if the staff member (a real nurse Jackie lookalike) takes her in the room. Then, I noticed our name was no longer on the appointment list. That our name had been moved to the waitlist. The staff member comes out and starts trying to give us her explanation and we show her our confirmation email but just replies that the system sometimes bumps people. Then she tells my wife to go to a "Mexican part of town" for an urgent care if she is in such pain as she claims. Honestly I didn't want treatment from this lady clearly on some sort of strong medication herself. Probably not legal medication either. But the audacity and nerve of this employee to treat us this way was sickening. We didn't come with the intention of worse health, but we left this place feeling even more sick than when we came. Waste of time, do yourself a favor and go somewhere else for treatment. Unless you fit the mold of the master race.

The BEST urgent care. They answer the phones in person. They call you back. They care about your…read morewell-being. They follow up until the problem has been diagnosed. Really can't say enough about the superlative medical team and front office staff. Elyse L.

The afd says they charge $90.00 for the consultation, but when you get there its $ 195.00…read moreTurns out that they could not treat me there , I needed a specialist, i waited like 30min or so, My $195.00 went down the drain. I was recommended to another facility with a prescription of Tylenol , wow, incredible Im giving it 2 stars because the attention was good (receptionist)

I grew up in a "I don't need a doctor" family, so yesterday when I bent my finger backwards I was…read moreskeptical about going and worried it wasn't "bad enough" and that the staff would think it a little weird I was there. But last year, I broke a toe and it healed funny and I didn't want that to be the case if I broke my finger. I came prepared to plead my case, to tell them I know it's not bad but I wanted to be sure, I'm not looking for pain meds/etc/etc. Not at all needed. I told them what happened, and they checked my insurance would cover it, ordered X-rays and gave a splint. No interrogation, no side comments, no dramatics and quick service. Marina/Jennifer/Dalia and Talia were absolutely wonderful and made the whole process smooth. I'm now one less medically anxious person

Hit by a car while biking and needed stitches to show for it. If you happen to run into the driver…read morewho took off, tell him I said hi. What could've been a rough night turned into a genuinely great experience thanks to the team here. Nicole Ocampian, Lourdes, and Lally took me in about an hour before closing and never made me feel like an inconvenience. They were skilled, attentive, and kept things light with their humor while they stitched me up exactly what I needed when I was rattled and in pain. I've been to plenty of urgent cares, and this one stands apart. These three made a stressful situation feel manageable, even fun in a weird way. 10/10! Exer Urgent Care has earned my loyalty (though I'd love to not test it again anytime soon)! Thank you so much, ladies!

I have been going to this UCLA facility for a little over 8 years now. Thankfully, this office…read moreopened up close to my house, and I no longer have to drive all the way to Santa Monica City. I had a 3:15pm appointment with Dr. Mendoza, on the 10th of this month for my yearly physical. Got there 15 minutes early and Blanca at the front desk checked me in & Silvia checked me out. Both ladies were very nice, helpful, pleasant and polite. For a physical, they don't charge you. By the time I took a seat in their waiting area, which is very clean with complimentary water (hot and cold), my name was called by Christina. She took me to room #10 to do all my vitals. This lady is just AMAZING in every way on every level. She is the sweetest, soft spoken, kind, nice, helpful medical assistant that I know of. She has seen me twice before. Did her job and left. She is also very knowledgeable & compassionate. Next up is my primary doctor, Dr. Mendoza. He goes over my chart/records and highly suggested for me to take a Pneumonia shot addressing that people over 50 are highly recommended to do so, but NOT required. So the ball was in my court. I agreed to take that shot to prevent from other illnesses in the near future. Especially, when I suffered from Shingles not too long ago. Dr.Mendoza is good. He can be a bit more thorough, he is a bit too fast and quick. However, he does know his job pretty well. I wish one day he can address me by my name. Requested 6 different types of blood work and left the office. The entire visit overall took less than an hour. Blood work normally takes 24 to 48 hours for us to get our results. Dr. Mendoza replied/emailed in less than 24 hours. Thank you for that. Christina came back to give me the shot. She was so gentle that I didn't even feel the needle in my left arm. She even asked me if I am right handed or left. Based on my answer, she did what she was supposed to do. It's a 2-story building so I went back to the 2nd floor to get my labwork done. It was easy, breezy. Kenneth, that could have been a little bit more pleasant and slap a smile on his face was not that welcoming like Rosario is. Did his job and I left. Underground parking, very steep, watch the walls not to crash or hit the wall and other cars. 2 elevators working perfectly, and they accept most credit cards, most insurance plans/payments and that's all that I know. Bathrooms are available on both floors and overall the bathrooms and facility are very clean!! This building used to be some movie/celebrity building. They have so many of black and white photos of late celebrities. Too beautiful. Don't listen or read those negative, one or two star reviews. Negative people will always stay negative. Whatever that you do for them, it's never good enough. But they still keep going back to the same restaurants, stores, hospitals, cleaners, gas stations etc.. Blanca also gave me an appointment with Dr. Cheng on 7/24 at 3:40pm. Thank you all very much! Our health is in THEIR HANDS!

My experience with Dr. Mariya Nercessian's office has been one of the most frustrating healthcare…read moreexperiences my family has ever had. It is offices like this that unfortunately damage UCLA Health's reputation. The problems began when a medically necessary Vitamin D laboratory test ordered for my mother while she was undergoing long-term anastrozole therapy for breast cancer was billed without the diagnosis coding and supporting documentation necessary to demonstrate medical necessity. The result was a Medicare denial and a bill for $306.60 that could likely have been avoided had the claim been properly documented in the first place. When Noridian Healthcare Solutions, Medicare's Administrative Contractor, requested my mother's medical records from Dr. Nercessian's office as part of her Medicare appeal, the situation became even more concerning. On June 16, I sent an urgent MyChart message with a detailed legal memorandum explaining that Noridian had requested my mother's medical records from Dr. Nercessian's office and asking the office to respond promptly. Later that same day, I received a reply from Dr. Mariya Nercessian's staff stating that the office had not received any request from Noridian. I immediately attached Noridian's own letter - which clearly stated that records had already been requested from the provider - and asked the office to search every appropriate department and contact Noridian directly if necessary. After that, communication stopped. On June 17, I sent another detailed message asking the office to search records, billing, laboratory, pathology, referral, and administrative departments because Noridian had already confirmed in writing that it had requested my mother's medical records from Dr. Mariya Nercessian's office. Then...nothing. By July 1, approximately 10 business days later (excluding weekends and the Juneteenth holiday), I still had not received a response. I was forced to send yet another MyChart message pointing out that UCLA Health tells patients to expect responses within approximately two business days, yet my message had gone unanswered far beyond that timeframe. I requested only a simple status update: * Had the Noridian request been located? * Had my mother's medical records been submitted to Noridian? * If not, what was being done? Again, no response from Dr. Mariya Nercessian or her staff. As of today, July 8, 2026, despite repeated, polite, detailed, and well-documented communications, there still has not been a response addressing these questions. What makes this especially disappointing is that this unnecessary stress was placed on my family immediately after my 72-year-old mother had recently undergone pacemaker implantation. At a time when our focus should have been on her recovery, we instead had to spend weeks trying to persuade a physician's office to respond to Noridian's request for my mother's medical records and answer basic portal messages. Patients understand that physicians are busy. What is much harder to understand is: * failing to submit appropriate supporting documentation for a medically necessary test, * telling a patient no request had been received from Noridian when the patient could provide documentation showing otherwise, * failing to investigate thoroughly, * failing to provide timely status updates despite repeated requests, and * allowing a time-sensitive Medicare appeal to languish while the patient repeatedly sought answers. Communication is part of patient care. Unfortunately, Dr. Mariya Nercessian's office fell far short of the standards I expected from UCLA Health.

Love the you can do all your test in the same place and it's fast and the Drs are politeread more

The type of care is amazing they genuinely care about all of their patients and are very…read moreexperienced the office experience is also good I highly recommend this clinic I had to go for a vaccine and they got it done nice and quick and all the staff were welcoming

The staff was friendly which surprised me since the comments stated otherwise. My therapist…read morerecommended my new primary DR. He was lovely & so was the staff. Can't wait for my check up for the next appointment. x

Dr Hernandez is excellent when you're in office with him. However if he makes a mistake on your…read moreprescription which he often does getting him to correct the mistake so that you can fill your prescription is a 4-5 day process filled with frustration on your part and an oh well shoulder shrug on the part of the receptionists who will go as far as to send him messages but not a step further even after those messages have been ignored for days they will not move to the next step of actually speaking to him to try to correct the situation. It doesn't matter if missing your prescription will cause serious medical issues they won't actually get up to help you and apparently the doctor doesn't read his messages until 3-5 days after 6-10 messages have been sent. This has happened the last 3 times I've gone to him consecutively and before that a few times as well. It's just a really frustrating experience. It leaves you feeling so crummy to be completely ignored by your doctor and depending on who you speak to at the front desk like a nuisance. It's really not ok to make a mistake and then ignore your patient for days on end - I wrote that and posted it on google reviews on Friday, it's now Monday at 5:10pm and the issue still has not been resolved. I spent part of my day waiting for calls back from the manager which never came and being told that I hadn't asked to speak to the manager but to the supervisor in charge of phone calls (I didn't know there was a "supervisor of phone calls") when I mentioned that I'd never received a call back from the manager who was on lunch. Gaslighting your patients, not ok. the supervisor of calls finally went down to speak to the doctor who told her that he'd Written the proper date although he absolutely had not. So instead of further communicating the situation to the doctor or the doctor taking a moment to look into the matter that was it. I then asked her to communicate the issue and fix the problem we were back to her telling me she would message the doctor because she wouldn't go to speak to him again. I asked to be transfered to the front desk multiple times. No answer. Was transferred to the nurses station, no answer. What is going on here? How is this possible. The rudeness by one of the receptionists is unacceptable and while Liz is pleasant its still just insane to me that this lack of any sort of effort on the behalf of the entire staff from doctors nurses and managers supervisors and receptionists is wrong.

I love Dr Conley! I wish I knew which office she was in now, I'd book an appointment ASAPread more

I saw her with my disabled daughter at NEVHC. Her staff was very rude and had poor bedside manners…read more The doctor was very condescending and showed an attitude right when she entered the room, likely because I had complained about her staff and requested to speak with her supervisor. She was short, brief, and rude. I also share the opinion expressed in another post here, believing she is racist.

I brought my one-year-old daughter here on Friday and had a very disappointing experience. I was…read morefirst in line, but we still waited about 20 minutes because the provider had not arrived yet. During the visit, the nurse and NP were in and out for about 45 minutes running tests. My daughter got restless, so I walked her once around the hall. I didn't pass any other patients, only the front desk, yet they stopped me and told me I couldn't walk around "because of other patients." Later I saw about 20 people crowded in the waiting room, which made the whole thing feel inconsistent and unnecessary. The bigger issue happened afterward. My daughter was prescribed Tamiflu for the flu, but I accidentally spilled part of the bottle. I called the urgent care Sunday morning and was told to have CVS request a refill. CVS sent the request immediately. As of Monday night - more than 35 hours later - Providence still has not responded. My daughter needs the full dose, and I even spent 50 minutes on hold trying to reach someone with no answer. Between the delays, the lack of support, and no response to an urgent medication request for a sick toddler, this was extremely disappointing. I would caution other parents about using this location.

Excellent facility. Large waiting areas so you're not on top of each other and nicely decorated…read moreexam rooms. Was in & out in 30 min on a Sunday morning. Very pleased the quality & care provided. Glad I found this center. I'd definitely recommend this urgent care center.

Free STD/STI and HIV testing and treatment if needed. Appointments are required to be seen, but you…read morecan wait it out an usually spend no more than a hour or two in and out with or without an appointment which is the same as AHF Wellness center in East Hollywood. The staff, nurses and doctor are all very personable and professional and don't give you any run arounds. They did offer more services here, but have sort of revamped to a testing/treatment only center as a lot of free clinics have in the past year or so. You'll get your results emailed and posted on their healthcare sight for your eyes and your physician's only through your account upon signing up. If you have an appointment arrive early and you'll be out in no time especially on a slower day, which varies week to week. If you walk-in and can't be seen right away, they can try to fit you in later in the day or hopefully schedule something in the same week. Your first visit you'll encounter some invasive questions about your personal, psychological and sexual life, which is very standard. Always try to be open and upfront as possibly especially if you're nervous so they can help better assist you and vice versa. Sex is nothing to be ashamed of and knowing you status is one of the most responsible thing you can do. You're in good hand here.

Ugh who ever is answering the phone needs to go so rude I had to hang up, and then my bf called and…read moremakes you feel like you are bothering them like what? You are not there for free they are paying you!! Lord pls get who ever is answering the phone out now!! People call to get help not to feel like you are not worthy of the help offered by them

I called the office on June 8, 2026. I wanted to make an appointment. I am 80 years old. They do…read morenot take Blue Shield of California PPO, only HMO. WTF?

Fantastic, caring, compassionate doctor. She is my husband's doctor and he really likes her (but he…read moredoesn't like doctors). He trusts her and is willing to follow her advice. Her office runs like a finely oiled machine. She keeps appointment times. Her office staff call you back quickly and they care as much as Dr. Adelman does. Her staff is fabulous just like Dr. Adelman! Dr. Adelman bends over backwards to ensure her patients get the best possible care and in the most timely manner. If I was old enough to see her, I would. I asked, but she only takes geriatric patients and I'm not quite old enough yet. But she helped me find a great doctor in the same network. She cares deeply and she listens. I can't say enough great things about Dr. Adelman and her entire staff. They treat you like family.