I was turned away really rudely at this location. The elevator was broken and I had a hard time understanding how to get upstairs, eventually someone let us in and everyone seemed annoyed. Two women behind the counter fully talked shit about how stupid I am in front of me for not just waiting downstairs to be let up. I explained why it was so confusing and maybe they should put different signage up. When I explained my appointment would be for an IUD check, the lady said "okay well we're not a gynecologist, you can just go home and check your strings". Good luck in the healthcare field, ladies, because you're kinda supposed to have empathy to be successful. read more

Terrible care. Horrible treatment by the local center and their staff. I have donated to this organization countless times. Knowing now how little they ACTUALLY care about women's health, I truly regrets my decision. read more

I know that the picture is my husband, but my husband is the one that talked me into going to Planned Parenthood so easy to schedule an appointment not only that but the doctors I was 2% with my phone no way to log into my chart to even fill out my the staff have no way to have a way to sign it. They were able to figure out a way where I was able to be seen And able to fill out the paperwork. I was so grateful I didn't know what to do if I couldn't get my implant out, I was really going through anxiety and medical so much. I will definitely recommend this place to any of my family members. read more

I'm rating this four stars because I support what planned parenthood's do. All of the professionals in the back were so kind, patient, and understanding, but the receptionist on 1/14 at 2:30 was such a bitch. Doesn't really give a shit, bad attitude, and when I was done with my sample, no one was anywhere to be found so I assumed my appointment was over. Turns out I still had to see the provider. It would have been nice if someone was there to fucking tell me that before I stood around waiting for the receptionist to tell me I'm not done. She never did, and a couple minutes later I get a fucking call. Then I had to come back in, right as they closed which makes me feel like an asshole. So please hire a receptionists who give a fuck about their job. Unacceptable and unprofessional. Everyone else 10/10! read more

AWFUL!! WORST EXPERIENCE EVER. Overpaid for copay because the lady working at the front is a moron and gave me misinformation regarding the pricing. On top of that after spending most of my day there dealing with the worst customer experience ive ever seen in any establishment they sent the wrong prescription to my pharmacy, and would not answer the phones afterwards. Will never ever come here again. All losers except for the nurse who drew my blood and the nurse practitioner I think his name was Nick. read more

My first time at a Planned Parenthood, everything from calling to make the appointment to going through my appointment has been seemingly effortless. The staff works with efficiency and timely manner. Arnetta and Jessica were very professional, polite, friendly and patient which is very important as we are all from different walks of life and clinic visit can be stressful and overwhelming. Great staff. Thank you read more

Amazing experience - my gynecologist office couldn't fit me in for a long time for IUD. Was able to book quickly online. The medical assistant was incredibly knowledgeable and helpful. The NP Nick was amazing, full of information and spent a lot of time discussing different birth control options that would be best for me and my health and lifestyle. Would definitely recommend this provider for women's health needs read more

Exceptional experience I booked an appointment online to get the arm implant, Nexplanon, and the process was really easy and straightforward thanks to their user-friendly website. Unfortunately, the original clinic I scheduled my appointment with didn't have the birth control I wanted, but customer service helped me find a location near my work and rescheduled me right away (as in like the next day). Everyone at the Central Phoenix clinic was so nice, friendly, and informative! Carolyn and Nick made me feel really comfortable from start to finish and answered all of my questions (even ones that were probably dumb). Both of them made sure I understood the process and Nick walked me through everything before the implant was placed. I didn't even feel the pinch of the needle when I was poked with Lidocaine because Nick had me yapping the whole time to keep me distracted lol. Before I knew it the birth control was inserted and Nick was wrapping my arm up. Carolyn and Nick were thorough with their explanations to how Nexplanon works, any side effects, benefits, etc. and I really appreciated that since this is my first time doing this. I would highly recommend this clinic to anyone in need of their services! I felt a little nervous before my appointment, but like I said, everyone I came into contact with was friendly and kind which eased my nerves very quickly. Thanks so much to the Central Phoenix clinic for such a great experience, 10/10 recommend read more

the hardest thing about this appointment was hearing the girl through the glass up front. i got a little confused with the check in process but they were very nice and patient with me. anthony was the assistant that roomed me and got the general info and he was very easy to talk to. he was cracking jokes and we were just generally chatting and i felt so comfortable with him. nick was the provider that did my procedure (IUD removal and new insertion) and he was nothing short of wonderful. he walked me through everything and always prepared me for possible cramping and when he was using new tools. he was also happy to maintain conversation as a bit of distraction from what was happening. the procedure took less than 10 minutes (it felt like) to get old IUD out and new IUD in overall, i had a great experience here and would happily come back! read more

Just my luck? Planned Parenthood needs a better system that provides flexibility. I had my appointment Tuesday at 1:40pm. There is a lot of traffic getting to this location and I was unfortunately 10 minutes late, it was 1:50 when I got out of my car. Their elevator is broken and I had to use some stairs and wait for someone to open the door. When they did I went through their back office area which seemed very nice and so was the staff. When I went to check in there was someone ahead of me. When I finally checked in, it was 1:55. By the time the staff was trying to check me in the system locked them out and I had to reschedule. Almost immediately after, the elevator is fixed. I still have to reschedule, which I will but at MomDoc again. read more

Wish I could put negative stars. The lady at the front desk on 8/14 was the rudest individual I've come across. Rolling eyes at patients, having no empathy, and the most poor communication skills. She stated my insurance was not in network when checking in and stated my services would be almost 2 grand. I contacted my insurance to which they stated the care was covered. This lead to a TWO HOUR telephone game between my insurance and the planned parenthood rep at the front desk. Everyone I contacted outside the front desk last was exceptional but she continued to try to decline me despite my insurance and the planned parenthood billing stating I was covered. Because I was two hours past my appointment by the time she FINALLY AGREED I WAS COVERED she stated I would have to be squeezed between appointments which could be hours... when the reason I missed my appointment was due to her inability to correctly contact insurance and check network. I am saddened that she's the first person people come across when in an often vulnerable state coming to this facility read more

Came here for an 11:40 appointment on 4/24. Was promptly checked in and waited until about 12 before I was taken back (to be expected at a medical office to be honest). Lupita did my intake questions and drew blood. She was friendly, positive, and personable. Very good at her job! Jessica did my well woman exam and was also very friendly and made me feel really comfortable through the whole experience. She shared bits of her own experiences and was a wealth of knowledge. I appreciated her bedside manner, she was extremely warm and kind. This location does a great job at ensuring your comfort through uncomfortable procedures. Very grateful for PP! Thanks! read more

I was able to get a same-day appointment and from the moment I arrived, everyone made me feel very comfortable, cared for, and safe. They made me feeI like I could ask any questions I had and encouraged to do so. I would definitely recommend this location to anyone without hesitation. Also very clean! read more

Had to get my kitty checked out everything went well, cool staff! They cared about my concerns, I was in and out.

Always been such a supporter of PP which is why my experience at this one was so disappointing. I moved and didn't have a new OBGYN so was relieved to have this option. They terrified me (during a visit for a completely different reason btw), by assuring I had some disease, sent me home to get 2 different antibiotics before any results even came back, then all the tests came back fine. I saw that many others have had that happen to them, except in my case I of course got oral thrush right away. This has never happened to me, so gross, and literally have been dealing with that since September. I've seen 3 doctors about it since and each time get to explain that I got it "for no reason" - yay!! Save yourself the months long headache. read more

I am a transgender patient that was seeking a checkup and gender affirming services. I've had a pleasant online consultation before with this facility but this was my first time in office. The receptionist was respectful and kind. My medical assistant Ciandra was professional yet personable. My NP Nick was knowledgeable about gender transition and very comforting/affirming to work with. This was a great experience for someone like me because finding comfortable providers can be trial and error at times. I will definitely continue coming here for my wellness needs! read more

Such a sweet care team and I felt very comfortable. Had to wait a bit but it was worth it. Katrina was amazing! read more

Well labeled(you can see it from street, while driving) inviting & clean. Cute, even. Updated paint & decor. Plenty of parking. Clinic is located on the second floor & not a protester as far as the eye can see, so no pink vests(clinic escorts) needed! Free wifi, condoms, tampons. Staff was alright, nice. I am married, heterosexual & monogamous relationship and this is where I go for my annual well woman exam & birth control, just saying. *Title ten funds have been stopped by the government, so you must pay full price no sliding fee scale!* my visit full price for birth control pill consult (no exam) was $80 and well woman full price is about $245, again, this is just for general information. read more

Planned Parenthood - Central Phoenix Health Center - No more Title ten funding everyone! - Obstetricians & Gynecologists Near Me - Phoenix, Arizona

I had a great experience here! My provider Jessica was super nice & explained everything to me. It made me feel so much more comfortable & relaxed during my appointment. read more

LISTEN TO THE REVIEWS!!!!!!! Literally had an appointment at 2:10, showed up 1:45... At 2:10 I asked how long it was going to be til my appointment (I was just then being asked to fill out paperwork) and she said 3:30-3:44!!! I said I can't wait that long, I had an appointment and they had the audacity to ask me to reschedule. I asked "if I reschedule will the appointment be on time" and they said it was not their fault this one was not on time. I asked for my cash copay back and said I'll go somewhere else. read more

everyone was really nice and helpful, made me really comfortable and had great bedside manner. did not have to wait too long to be seen either. 10/10 would go back! read more

Very nice doctors at this location, they made sure to make me feel very comfortable. Very good customer service

I have tried to like this location, it's quiet but you always have to wait forever (unless purchasing pills, I come for an injection). I have been to other locations as a walk in and waited less time. One time, they didn't have a technician available on the day of my appointment, and was redirected to the Tempe location the next day. If I could call the location directly, I wouldn't have had to come in, leave and drive 3x as far the next day. It seems other locations I've been prioritize and have either enough staff on hand, are usually larger facilities and choose to see people with shorter visits first to clear the queue. The last time I was here, people left saying they had been waiting an hour, not my experience but that day they literally had 2 staff members working (including the man who doubled as the receptionist and administering treatment to patients). Despite this, I only waited about 25 minutes with an appointment I was on time for.. and this is considered a decent wait time by my experience. There were only 3 people in the lobby, by the way. Maryvale location is further away for me but takes less time. Same with Tempe. I give three stars for the quieter nature of this branch, but the waiting time is killer. read more

The front desk clerk was very kind and informative! I was checked in before my appointment time and was out within 20 minutes. The staff was great! The office seemed very clean and orderly. I was very happy with my experience at this location. read more

I recently stopped by because I received free formula in the mail, which I do not need. I wanted to give it to an organization rather than toss it since I know how expensive formula can be. Through a Google search found out that Planned Parenthood, per their website, I might add, does accept unopened formula. I went in, and the man behind the counter rudely and belittlingly replied to my that they don't accept it. Not only was he incredibly rude, he looked at me as if I was the biggest idiot for even thinking that was something they would do. He didn't offer a possible other location or organization that would accept the donation, and told me they don't handle prenatal care...which also, clearly cannot be true since prenatal is before during or relating to pregnancy. read more

waiting forever , horrible service. Someone in waiting room asked to use restroom and went and when I asked to go they said no public restrooms. horrible place to come to. read more

UPDATED REVIEW: After being rescheduled, I was pleasantly greeted by the manager who apologized for the miss communications. He was very polite & definitely made me feel more comfortable about the situation. Now the RN & Student RN were amazing and so lovely! They listened to everything I had to say about my birth control, treated me as a top priority & made me feel so comfortable and welcomed. Big thanks to the lovely manager & great physicians who were able to turn around this negative situation into a great experience. read more

They have the longest waiting ever got here a 2:30 my appointment was suppose to be at 2:40 and it's already 3:57 and I'm still sitting here waiting for my turn when the guy that was behind me got to go in first. I thought it was all appointments in order that's why you make a god damn appointment for it's not to sit in the waiting room for hours.. read more

I love this location, I am a strong supporter of planned parenthood but this location has always exceeded my expectations. Now that I am older and have better health insurance I still choose to come here because of the amazing staff. The manager here I believe his name is Rick is just amazing, over the years I have seen him treat the staff beyond amazing. I have seen Rick working the front desk to running around in the back getting things done and to me that is someone who just doesn't just run a place but has an amazing work ethic. Every practitioner I've met with here has always had an open conversation about my health unlike any other doctors office I've been to, I feel heard and the doctors make me feel so comfortable. Just amazing all the work being done here. read more

I'll start with the good. Medical staff was competent, efficient and met expectations. Office staff is a completely different situation. Inept, uncaring incompetent. While I would continue to see the doc, my experience in this office was so aggravating that I will not return. While I had an appointment it took nearly an hour and a half for my name to be called. They charged me for something very clearly preventative and therefore fully covered by insurance without copay or coinsurance. Their office manager informed me they always do it this way. Quite certain you are ALWAYS doing this wrong then. Several other issues in the 2,5 hours of quality time I spent with them. I ultimately walked out. Buyer beware - find a different PP location, or go elsewhere altogether. read more

I had a negative experience with the manager who was working the front desk when I arrived at the clinic. He was not very friendly, accommodating, or compassionate with me. I would have left upon our interaction if I had another option to refill my prescription this week. I was very disappointed in his service, but extremely happy with the care of MaryAnn and the other staff in the back of the office. She was kind, thoughtful, and knowledgeable. I will not be returning to this Planned Parenthood unfortunately, even though the hours and location are convenient. read more

Honestly I don't know where to begin.. Iv been coming here for over two years to get my birth control shot and every time these idiots lose my file and don't know who tf I am. I make my appointment online and it has ALL my info in it yet every time I get here I have to still fill it all out ?! I made my appointment for 4:20 and it's 5:30 and I'm still sitting. Save yourself a headache and just get Pregnant instead. It will be faster birthing a child. read more

Ordinarily I don't have a problem with this location. Everyone is usually friendly, fast and great. Today the man at the front desk was rude. I get that there were a bunch of people in the lobby but I wasn't coming in hot or anything. I just said that I was hoping to get my Depo shot. The staff at my previous visit told me not to make an appointment so I didn't. He treated me like I was an idiot for not having one because it was so busy. ... As if I was suppose to know what the lobby looked like before I came in. *eyeroll* I don't have a problem coming in the next day, but if you're all going to give me different information about scheduling appointments, I don't think I'm the one who needs to get my shit together. Sorry, but figure it out! UPDATE. I gave them another chance- the same man, who just so happens to be the manager (Rick Valle) all but called me a liar for telling him that the nurses and whoever was scheduling, insisted that I NOT make an appointment for my DEPO shot. (I hesitantly didn't make one because of the down-talking last time) He was incredibly rude to a few of the other people coming in too. He talks to everyone like they're stupid, which absolutely isn't the case. He's SUCH A BAD FACE for the office since the medical staff is so lovely. They also haven't informed anyone that there isn't an income based scale for birth control anymore. That would have been helpful to know before coming in because I was not expecting to spend that much money today. Very unhappy. read more

Two weeks ago I visited this planned parenthood. They never once informed me they no longer offer aide, and when I asked them to send my prescriptions to my Pharmacy so I could use and RX card they made a stink about It. Halfway through one of my prescriptions I lost It when i lost a purse (100% my fault.) I have been calling them every day for 5 days to try to get It refilled. However I can ONLY speak to the doctor I saw (Krista) who is always with a patient and they say she will "call me back." She never calls me back until 5 minutes before she's walking out the door (her voicemails literally say this.) I'm a hairstylist, so often I am on the floor when she calls. Just to repeat the cycle the next day. I have asked numerous times for them to have her leave a more detailed message of why she needs to speak to me before refilling my prescription, but she doesn't. Same message every day. So upon paying and arm an a leg for this service and meds, I can't even get a refill or talk to the person who needs to handle that for me. Highly recommend going to a different location if you have to use them. read more

I'm traveling and couldn't get to my home state to see my HMO Doctor so I made an appointment at Planned Parenthood. The staff who work here (and those on the phone who booked my appointment) were awesome! Easy parking, clean facility, awesome/friendly staff, especially Nurse Practitioner Crystal. In and out in under and hour for a checkup. WAAAYYY better experience than my HMO Doctor! read more

I picked up birth control and was told that I had $100 balance that I had to pay that day. With my dog in surgery at that moment, I was unable to pay this amount so I told the gentleman at the desk I could pay a smaller amount toward this balance, he scoffed and refused to add it to my total. When you have to rely on the services of a charitable organization, every small amount matters. People in worse condition than myself have to rely on the service of a man that is unsympathetic to Planned Parenthood's demographic. I paid the balance later that day once my dog's surgery ended up being cheaper than expected. read more

I made an appointment for 2:50 and at 4:30 I was still waiting to speak with the doctor. I ended up missing an appointment for something else I had scheduled at a different place at 5:30, thinking I would have plenty of time. Wrong! All this just for a renewal of the same birth control I've been taking for a year. Ridiculous. What's the point of having appointments if it takes such a long amount of time? I would recommend going elsewhere. read more

I've been here a couple times and I love it. Clean, quiet office. Super friendly staff. I've always been in and out in a time efficient manner. read more

I left my job in California and moved to Arizona. I was on my last pack of the birth control pill (Tri-Low-Sprintect), and I came in during September for a prescription. I saw a very nice nurse practitioner named Kathlee Hogarty, and since I already paid $80 dollars for the visit, she advised that I could switch to a cheaper birth control pill option - Tri-Sprintec. The only difference is that it is cheaper than the lower strength that I was on. The price would be more friendly and it is the same brand. Unfortunately, I got cramps and headaches on Tri-Sprintec, and I just wanted to switch back to the lower strength. I called the phone number on the Planned Parenthood site and asked if I could be redirected to this particular clinic. The lady on the phone asked me what this is regarding, and I explained my situation. She told me the only way was to schedule another $80 dollars visit just for me to switch back to a prescription I was already on.. I understand this is not personal, and it is probably just Planned Parenthood's policy, but I would not come back here. It is $80 dollars for a pill consultation without insurance, and once you get the prescription, good luck trying to reach them without paying even more money. read more

This is a nice facility and the people were nice, but I had an appointment and waited an hour, which is pretty ridiculous since I met with the doctor for about five minutes. read more