How can you really complain about getting something for free? I've been here quite a few times now. They ALWAYS ALWAYS give condoms, even if it's not related to your visit. Nurses here aren't super nice, but they're not super bitchy either. I think they're just...there. I think there is one nurse who is pretty nice, but I don't know her name. If you want to make an appointment as soon as possible, you can actually go there and make an appointment instead of calling. I did that last time, and got an appointment for the next day. I don't know why people have so much trouble with the wait times here. The longest I've ever been there is an hour and 45 minutes, which felt like nothing because I brought a book. When my boyfriend broke his hand, I took him to USC + LAC hospital and waited 8 hours to see a doctor (THAT WAS A GOOD DAY). We've waited up to 13 hours there. So if you feel like 3 hours is too long for you, please do one of two things. A). Either bring a book or something to do OR B). get medical insurance. The previous time I had gone, I went for a PAP test. First thing the doctor says to me: "Sorry for the long wait". No problem. Only waited an hour (not sarcasm). But, I didn't know that they had changed their policy from every 1 year to every 2 years (soon to be 3). So when my doctor asked when I had my last PAP test, I said a year and 10 months ago. And she informed me they only do every 2 years. She kept asking me if I was sure otherwise she'd have to turn me away. Me being completely dumb, I didn't realized that she was most likely hinting to me to lie. After all, she did ask me the same question like 3 times. But hind sight is 20/20 and I left without a PAP test, but I did get free STD testing. She also graciously answered questions I had about not related things. I had stepped on a somewhat rusty nail and brought my shots records. I asked if she could look at it and see if I needed to get a tetanus shot. She apologized for not being able to help me. So nice. So, it was a somewhat productive day after all. Two months later, I went back. Same doctor remembered me, apologized for the wait, and literally did the PAP test so fast. And she seems like she honestly cares. which is amazing, considering this is a free clinic. read more

i chose this place because it's the closest to my house...they're super slow, and this lady working there is quite bitchy. not only she gives off attitude, and she's not very friendly either....although she tries not to make it too obvious. it's so annoying to go to a place and know the employees there are not so helpful/friendly. the doctors there are super nice though, which i'm glad... HOWEVER, i went there today and the service was very fast and that lady was surprisingly friendly! and guess what? they asked me to fill out a survey..........SO THAT'S WHAT IT WAS ABOUT! but either way, i can't complain as long as they're getting better right? oh and when i call in for appointment, the lady who answered the call was such a bitch. i mean, if you hate your job, please quit and find another one. don't give me attitude -_- i'm just calling to make an appointment! geez! read more

Shady place with rude receptionist. Got turned away TWICE for a walk in within walk in hours and said doctor is too busy. But I don't need to see a doctor ! I rather drive all he way to Alhambra where their staff is nicer. But it's El Monte, what can you expect ? read more

This Planned Parenthood is the best I've been to. You wanna talk about a riot? Go to the one in Pasadena.

This planned parenthood is definitely the slowest location I have ever been to. I made an appointment twice online but when I came in both times, they told me it would be an hour to an hour and a half wait. They clearly state that birth control pills can be taken on a walk in basis, but taking the precautions to make an appointment won't help you. I had to leave the location twice due to the wait times surrounding my appointments. The third time I came in, yesterday, I tried as a walk in but left after waiting two hours. Today I came back as soon as they opened and, at this point, I am still in the waiting room after two hours. If the clinic was better organized, they would have staff designated to birth control refills while other appointments involving physical exams would yield wait times. This location is close to my house but i won't choose to come here again. :/ read more

Must downgrade them sadly. I made an appointment to get the Implanion birth control implant and I was left in the waiting room for two hours while walk-ins were seen (for what did not appear to be emergencies) despite the fact that I arrived on time. Once we did get down to it, the procedure was simple and the doctor was nice, but the waiting was rather nerve-wracking and time-wasting (and I don't have much of that). I shouldn't complain much since it was still all free, but not everyone who goes to PP has whole chunks of their days to waste. If they can't see me at the time they set they should not make the appointment then, or get a better system set up. read more

The wait was and hour with an appt. the one in East LA never makes me wait long but i felt comfortable with the staff and the doctors and both clinics. I don't mind waiting when it's free and im comfortable. There some of the best doctors that I've seen. read more

Just make sure your provider is not Joanne Rischall. I was totally shocked at her rude behavior. It's clear that she does not like her job, but she should not take it out on her staff or patients. Next time, I will drive an additional 40 minutes to the other facility. read more

So ive been coming here for the longest only to be denied entrance because i guess they feel it's comfortable for them to not take any customers. On the phone service it is said no appointments needed for plan B which obviously is available till closing...worst service ever. I will find out which person denied me and they will be reported read more

The wait time here is better than most planned parenthood locations if you come early in the morning, just don't come after 10am if you don't want to wait over an hour! Nurses and staff are sincerely helpful every time I come in. BARBARA and MEGAN especially made me feel comfortable and I was out of there in no time, thank you for the excellent experience! read more

Honestly the worst planned parenthood I have ever been to! I made an appointment at 1 because is prior visits to other planned parenthood, I would come in with no appointment and would wait about and hour and a half. So get this, my appointment was at 1 got to the location at 1245 and ended up waiting over THREE HOURS!! I am beyond mad. Never again will I come to this location I will stick to my Whittier location. read more

I was expecting something every different from the service I received. Diana was so helpful and very informative, really liked my visit at this location. read more

I have to say this was one of the most clean, and friendly locations I've been to thus far. I was in and out in an hour total. I've seen mixed reviews about this location, and after my experience I honestly assume it just depends on who's working that day. All the ladies were extremely pleasant, informative, and helpful. See you guys next year!! lol read more

Thank you Barbara for a professional and friendly experience at this planned parenthood. She helped explain the entire process and benefits of getting the Paragard IUD. Barbara made sure I was comfortable and had a caring experience. She is an amazing provider!! read more

It's ok only come here cause its closest to me. They never have my records even tho I've been here more than 5 times. I always have to do everything all over again. And I always make an appointment to get my implant removed & every time I come in for my appointment they never have record of making the appointment so I have to make another one and come back with the same excuse that they didn't make one. Would give them 1 star, but the staff is somewhat friendly I guess. read more

office is great!!! el monte office was quick to schedule appt same day and got pregnancy test my green. and everything was done same day! love it my to go clinic read more

This place sucks even with an appointment. My appointment was at 10:45am its now 12:05 they still have not called me in. I should have gone to the Alhambra clinic but this clinic is closer yet again i have to leave because they act like people dont have other things to do.. read more

This planned parenthood is great! I had an appt and they took me in right when i finished filling out my papers..the MA was nice took in questions fast..then i seen the DR for my IUD removal..and she did it so fast and made everything clear on what she was doing..she took it right out with no pain! great office..the girls are nice and helpful..no complaints here read more

Don't ever come here what so ever , the " Supervisor" Wendy Arceo is literally so rude and has a nasty attitude it was my first time here and it was my last at that location, she was very unprofessional and was getting loud with my boyfriend and I and trying to act like a smart ass she got extremely loud infront of many people which was embarrassing, and when I asked for her name she literally said " im the supervisor " like first of all that isn't what I asked and she said it like in a way like if she's trying to say she's someone there like I wouldn't be proud with all of that attitude they should reconsider giving her that position to someone respectful and professional! read more

I had such an amazing experience here ! Everyone took great care of me !! I'm thankful for this facility. Great thanks to Barbara, Stacey and Oscar !!! read more

Came in for a check up and I can honestly say that this clinic was the best one I have ever been to compared to the other branches. The entire staff was very polite and professional. From the receptionist who was sensitive to my needs and situation provided me with all the information and options I need to get checked in to the medical assistants who made me feel comfortable and at ease. Easily the most trouble less experience I've ever had with these types of clinics. No need to have any reservations about my health information with these wonderful people. Keep up the good work ladies I will surely be back and recommend you to all my friends. read more

Excellent branch. I didn't have an appointment and I was called in 20 mins after filling out forms. The staff is super friendly, I've read reviews about people waiting forever to get called & that the staff is rude, not in this case. I only waited 10 mins to get my prescription and I was out of there by 1:30(I arrived at 12:45), like I said service is fast & friendly. read more

I made an appointment the day before going in. I made sure I was able to leave work early so I can make it. When I got there they had no record of it. The girl at the desk wendy said I wasn't in the system. As she rolled her eyes she said we only take appointments. I explain that I made one and I left early to make it on time. As again she rolled her eyes and told me to sit down. I was patient and nice trying to understand where she was coming from. I watch other people go in before me and waited an hour. When I was finally seen, Oscar said he couldn't seen just a consultation. I once again explain to him what happen. Very upsetting she should have told me that i wasn't going to be seen as an appointment. read more

Been coming here for the past three years and i absolutely love this place. I always come early morning between 9-11:30 and I've never had a long wait. Usually 15, 20 mins as a walk in. When I make an appt usually 5-10 mins. The staff here is super kind and helpful. Not sure why there's bad reviews on this place since I've never had a bad experience in 3 years. Really like coming to this clinic :) read more

If you want to be treated like less than a human come here. I have never been treated so horrible at any medical facility in my life. All I wanted was birth control pills. Wow... read more

Amazing. I was so worried at first that it'd cost me a lot of money, but wow it was all free! Well for someone with no income or insurance. If you do have those two you pay what you can based on those so I'm really grateful for that. I came to the entrance and they buzzed me in. I actually felt very safe because of the buzz in system. The waiting room was actually pretty cute and they had a tv. The receptionist was nice too and she checked over the forms for any mistakes I made (which I did whoops). I'm not sure why there are bad reviews of the recepionist. Maybe it was the time, but I went on a tuesday so maybe try that? The wait time... I had an appointment at 1:15 but I didn't get called until about 1:45, but a 30 minute wait for such amazing help is worth it. They were so nice and made me laugh and feel welcome. They were like big sisters to me and they answered all my questions and gave me extra time to think up more questions. At the end, they gave me a ton of condoms and birth control pills and advice on what to do in any case that may occur. I'm so glad I came here. I've never been so happy after visiting a place related to medicine or anything. I did walk out at about 3:00 though so expect to be there at least an hour and a half depending on what you need. I went in for BC pills for the first time so it took me longer than a couple other girls who were just there for refills. I'm definitely going to come back here next time! read more

This PPH is located in a small shopping center next to a post office, liquor store, & Pollo Loco, it;s location is a bit confusing because of the way the clinic is located, parking is lot is shared with other businesses. When I first came here I wasn't quite sure if I had the right place or if I was in a safe area. I continued on looking for the address & right in front it said PPH so I knew I was in the right place. In order to get inside the clinic you need to push a doorbell & wait for the receptionist to buzz you inside, before you're allowed to get in the receptionist will ask you the reason for your visit, "appointment or no appointment?" once you answer the question you will be let inside the clinic. When you walk inside you will encounter a very small waiting area with one tv on the wall & about 15 chairs, this place is always busy with men or women waiting to be seen. For the most part this place is clean, some of the employees are nice others have a bit of attitude, the physicians are very nice & always show great concern for any type of medical problem at least with my visits. The waiting time is always a drag, you always have to wait quite a while before you are finally seen, you will be waiting in 2 different waiting rooms, the main waiting room in the front of the facility & the second waiting room located inside the clinic. Either way expect to wait. The second waiting room is very very small w a small flat screen, its a bit cramped at times due to how they cramp the waiting area with patients before they're seen. The patient rooms are always clean & always stocked with the tools they use on patients. I have frequented this particular PPH several times & have been helped greatly, I've had check ups, blood drawn & most of all this is where I come for my birth control needs. This is a good PPH. Till my next visit read more

The receptionist Murrda Hernandez is rude and discriminates against LGBT. She refused to let my partner see a doctor because she claimed they didn't except his insurance. I new that was false because we have the same insurance and I've been there before. I asked him to call and verify. He did and they told him it was accepted and walked up to the desk and told her. She continued to deny it without even checking. Then he called planned parenthood customer service to verify with them, they said it was accepted too. Customer service even called her to let her know and she just stood there and didn't say a word. I dont think it was a mistake, I think it was discrimination. We told them that we where going to complain to depatment of health and headquarters and walkedout. We were cotacted minutes later by a different receptionist apologizing for Hernandez mistake. The other receptionist claimed she was new which was false, I've seen Murrda Hernandez there before when I went there the first time over a year ago. We have contacted the California department of health services and planned parenthood headquarters. I hope she faces consequences and looses her job. read more

My partner and I decided to be tested for STDs. We both scheduled appointments online. It clearly states that they will get back to you in two days. Ok fine, so 48 hours or two business days. They missed both marks and did not get back to me until the third business day, or roughly 36 hours. Then to top it off, they e-mailed both of us saying that they could not accommodate either of our appointment requests. Each was at a different time. They can't even call or offer an alternate? What a waste of time. Only reason why I requested an appointment is because they lock their door and I don't want to be screaming my business into the speaker box for all to hear. I'd much rather just say that I have an appointment. I think I'll try an office in a nicer neighborhood. read more

Okay now I'm mad. So I had a prescription refill for a year, so that when my pharmacy needs to refill, they just call PP instead of me wasting my time every 3 months to ask for paper work/insurance verification and more refill slips. So I guess this month was my last month of the year but obviously I'm not going to remember that. I'm on my last pack, last few pills and my pharmacy says it'll be ready on a certain day, before my pack ends. I get a call from them and lo and behold, they tell me to call my clinic because they can't get a hold of the doctor. I call PP about the situation and they just tell me to come in and refill it because it's been a year. ATLEAST remind the pharmacy to remind me because now I'm going to miss my pills until I can squeeze an appointment in for this repetitive crap. All the information is still in the database yet I have to go back and redo all this again, waste my time, waste my money. Apparently they don't verify insurance on weekends? ughh. All of this for a stupid slip of paper that permits me to refill birth control. I'm not looking forward for sitting there 40 minutes to an hour. Thanks for making me miss my pills. read more

I went in this plan parenthood last week and Rose was a excellent counselor. I went it for a pregnancy test that read positive. I was bummed. Rose listened to all my drama, gave great advice, and was extremely professional. Thanks for making my situation better. Great people still exist. Thanks *Rose Scott. read more

So i just came back from this place and was humiliated by the medical assistant. I've never been one to complain and i literally just downloaded this app so i can leave a review specifically for this planned parenthood but more especially for the woman who provided my care. Not to jeopardize this woman's job, but more in regards to the people who do not have health insurance and are in need of medical assistance. I came in today in distress and to see a M.D. For medical care, Not have the medical assistant give me #%@! and embarrass me. I understand there's protocol to follow and a chain of command to adhere to in the process of receiving a patient, but when someone tells you politely that they would prefer to speak to the dr or nurse practitioner because your making them uncomfortable then it's best to respect your patient, not belittle him and aggravate the situation. Apart of doing your job well is knowing your patient and if he tells you more than 3 times that he would like to speak to someone who understands the pathophysiology of his disease and the medication involved it's nothing to get upset about. All I'm saying is, if you do not have decent health insurance and you are in need of assistance this is what your subjected to, just suck it up and deal with it because your broke and if you want free care it may cost you your dignity. I guess u gotta out weigh the cost: self respect or your health. There it is real. And honey if you get the chance to read this please have more compassion for the people you deal with, were humans too. This can be accomplished by remaining unbiased and being an advocate for your patients which means respecting their wishes even if their wrong. read more

does anyone know if you forget your plant parent hood card can you still see the doctor or check in anyway they can check you in with a ID ?

So convenient! Went in on a Wednesday around 1:30pm, I would have thought it would have been packed since it was close to closing at 4pm. But as soon as I stepped in, there was only a lady and a child waiting for someone. The receptionist was very friendly and helpful. I filled out a small piece of paper. Within five minutes I was taken in. The staff was very friendly. Pricked my finger for blood and got my results in ten minutes, which went fairly quickly since I was getting some free goodies in another room with another staff member. However when I stepped out to leave, the waiting room was filled! I guess I went right when they returned from their lunch hour. There was about twelve people and there is about fifteen chairs available. I always make a donation since I have been coming here since I was 18, and they have given me a hard time or turned me away for anything I need. I recommend Planned parenthood to a lot of friends and family. read more