If I could give this place zero stars, which it deserves, i would. People here are so rude, bitchy, and have major attitude. Especially with quarantine doing on they are rude. Just shows how people really are in times like these. read more

I came in today and the place was PACKED. My heart sank a little. It took an hour and a half to get back for the first part of my appointment, but it flew by because they had the Robert Irvine show on and everyone in the waiting room was cracking jokes about it. The supervisor even came out with water for everyone saying she knew we'd been waiting a long time and wanted to make us as comfortable as possible. The woman who did my intake was great - she was in awesome spirits despite the fact she'd been there almost 9 hours and hadn't even gotten a break to eat (apparently no one there had because of how busy it was and how hard they were trying to get everyone taken care of in a timely fashion). When I went back to the waiting room to wait for the next part of my exam the supervisor came out and apologized for the long waits, explaining how slammed they were, and offered to take everyone's information down to tell them how long of a wait they could expect. Can't say enough good things about her and how well she took care of everyone there. It took about 45 minutes for me to get back to a practitioner. I saw Debbie and she was incredible. She listened to all my problems and even went and did extra research so she could find the perfect solution for me. She was super thorough and knowledgeable, explained things well, and really made me feel respected and heard. I am going to request to see her any time I need to go back. It was the best experience I've had with a practitioner at PP. So yes, the wait time sucked today, but it was clear to me that the wait wasn't due to anyone slacking off. Quite the opposite, actually. Everyone was working so hard and were kind and apologetic about the waits. In times like that, I always remind myself that sometimes people need extra care, and if a doctor's office is running behind it's because they gave that extra care without taking away time and attention from their other patients. Having been in doctor's offices where the doctor is in and out so fast you can't even say what's going on, I really appreciate when doctors make you a priority over a strict schedule. read more

Every time I come here, I leave feeling more secure about my health. Parking complex is great and convenient, right behind and under the building. The elevators are rather thin from being an older building, but clean and mobile. The suite is on the 3rd floor. The wait room is adequate, nothing frivolous but not downtrodden either; there are a couple of tvs, usually talk shows (I suppose that's a neutral choice for the public). The bathrooms are quite sterile. The nurses are pretty direct, most of them will chat with you as they gather your vitals and update your medical information, although on rare instances I've butt heads with an MA or two because they don't believe I know what I'm talking about (I get it, you can't identify who has medical knowledge, but you don't need to be condescending or patronizing and then still be wrong because I know what I'm experiencing). I've yet to have a less-than-adequate experience with any of the clinicians here. Very informative and inquisitive and comforting women. It's been about... 5 years that I've regularly been a patient here. I'm not deterred by the wait time, taking medical history and explaining medical necessities or information can be time consuming so for those expecting something quick and easy: SORRY TO BREAK IT TO YA, but not everyone processes information rapidly so, bring a book and perhaps a light snack (don't forget to clean up after yourself!). 10/10 recommend this office to people who are looking for affordable health care information and regular testing. PP has kept me safe and knowledgeable, and they'll likely continue to as long as we can occasionally donate to their cause. I appreciate this office and their staff. read more

I have to say i didn't have high hopes for this location after reading many reviews on here but I was extremely pleasantly surprised. I got to the office around 6:30am, the ladies at the check in were extremely nice & helpful. Check in was super fast & I only had to wait in the waiting room for no more than 30 min. The nurses were all super nice, answered all of my questions & helped me with everything I needed. The doctors were professional & great. My experience was honestly perfect, couldn't say a bad thing about the whole treatment. Definitely would come here again. read more

best staff and friendliest doctors at any planned parenthood! the dr explained everything so well. judgement free. good vibes.

Best experience I've had at planned parenthood. They were so kind and I was in and out super quick! Loved it.

I just left from an appointment I had today. It should've been a quick appointment, something simple, didn't even do any sort of check up, but I was there for legitimately 2 hours. The staff never updates you on the wait times. They just talk and laugh amongst themselves. Unfortunately Long Beach is probably one of the LEAST patient-focused/efficient/friendly planned parenthood's I've been to. Their wait times are ridiculous, even with appointments it's practically useless to make one. The only reason I still stop by here now and then is because it's literally the closest one to me. Otherwise I'd typically go to any of the OC locations, which they're slightly more efficient with their job... especially for as simple as a visit I had today. I literally had no reason to wait 2 hours for it. If it's a matter of providers being available, perhaps planned parenthood should hire more providers who will be available to see the amount of patients they see on a daily basis, instead of relying on one or two per day. 2 stars merely for the convenience of distance. read more

I've always had a pleasant experience at this location. Everyone that works here have been nothing but kind, friendly and helpful. Don't walk in if your in a hurry. Make an appointment. But I've always walked in and I've never had to wait longer than 2 hours in and out the door. Thank goodness for this place for helping me through hard times and educating me about all of my family planning options when I am ready to do so or if I choose not to. My choice. In the meantime I am able get the affordable education, birth control, testing and treatment so I can take care of my personal health for myself and whomever I choose to share my body with. Always better to play it safe, don't be sorry. No need to be ashamed, shy or embarrassed. We all in the same waiting room for the same reasons. Nothing wrong with people taking care of themselves and looking out for thier partners :) Ok that's my waiting room rant and review! Enjoy! Haha. read more

I had a great experience here this morning- from the moment I checked in! Elizabeth at reception was great and was pleasantly happy and kind (even though they had literally just opened and I was their first patient of the day lol). I was called back a few minutes later by Denise and she was such a delightful person. She made me feel comfortable, and was so thorough without rushing. She listened carefully to my concerns and told me step by step what was going to happen for my visit. I wish I could request for her to be my nurse every time I come! Debbie was my doctor and she was extremely knowledgeable and explained everything without rushing me out and let me ask as many questions as I had. Overall I would give today's visit a 10000/10! I would highly recommend coming early though as they fill up quickly with walk-ins and appointments. read more

DO NOT GO HERE. First off- I felt like my needs were not addressed at all during my visit. The practitioner had no bedside manner, and the NP was rude to me. They had the wrong name on the specimen cups and I had to correct them. Second - I told the doctor what medications I was currently taking, and she prescribed me something that has a very serious interaction. This in turn sent me to the ER. The carelessness in this facility is obvious and dangerous. read more

I had to go in for a pelvic exam, something very personal and uncomfortable for me, because I thought something was wrong with my vagina. The practitioner who saw me, Deb, was exactly who you want when you feel scared and overwhelmed and need information. She was professional while being obviously compassionate, without pity or anything that could possibly cause me to feel smaller. She was informative. She answered all of my questions completely while taking time to flesh out all I hadn't thought to ask or may have been too embarrassed to voice. She clearly has passion for her job and her message. Being a woman, wanting to understand your own body, having questions, these are all things she fully supports and works hard to make comfortable for everyone. She is a true feminist and a role model for me after having spent thirty minutes in her company. Thank you, Deb. Thank you, everyone else at planned parenthood and supporting planned parenthood. You make being a woman, human, easier and better. You change my life. read more

very welcoming & helpful with patients I recommend this location for future visits very local .

Very helpful, efficient and the people here are so nice. Elizabeth was informative, she made me feel comfortable. The wait wasn't too bad.

This is a extremely unprofessional environment they are very rude and inconsiderate about anything they didn't put my appointment on so I been here over 2 hours now they told me my doc when to lunch while I was waiting this is a absurd and disappointed at this staff read more

I just want to say, this review is long over due. My worst experience: trying to find the damn place and parking. That was it, and not something I'm going to knock the business on. So this place was a little bit hard to find. It's actually inside the medical center, third floor to the right. If you go down the hall, there's a door and a small button that you press to a microphone and they ask you if you're a walk in or have an appointment. After that, they buzz you in, and you fill out some paperwork. (At least I did because I went to an LA location instead of my normal OC location. Was more convenient that day). The reception was average, and it look a little while to actually get called back. They looked crazy busy. The appointment took about an hour, they brought me back and took a medical history and then I had to sit into the waiting room again for another 15 minutes until an examination room was vacant. Annual exams usually are unpleasant, however my doctor was extremely nice and comfortable to be around. All of the nurses were in pretty bright moods as well! It really was a great experience. If you're a first timer, I recommend this location. It's better than the Westminster location that I typically go to. My only advice: if this is your first time, try to be there at least a half hour ahead of time to fill out all the paperwork needed. Otherwise, I'd arrive 10-15 minutes before hand. I got caught waiting because I arrived about 5 minutes before my actual appointment, (parking was rough, and finding the actual PP inside the medical center was a hassle) and on top of it had to fill out a bunch of paperwork. I expect next time to be a total breeze now that I know where I'm going. read more

This is the second time I been here. I like it, it's very clean and the staff are very nice. I had no problem. The doctors make you feel very comfortable and answer all the questions you have. The only thing that sucks is that I forgot to get a doctors note for work. I called them and it goes to a call center I asked if I can talk to to the receptionist to the location I visited to see if they can fax me the drs note or have it emailed to me and they said no. So that's a bummer .... and I couldn't go back and walk in because they said they're full. But I don't need to be seen all I want is a doctors note lmao. But oh well... But as for the visit it was good. The doctor and nurses were very nice read more

So the staff is nice enough but you would think that when you make an appointment you will be seen very close to your appointment time. 10:15am appointment... it is now 1:09 and I'm still sitting in the waiting room waiting to be called . Was told there are 9 people in front of me ... still??? At 1:09? From what i hear it's always like this . This is the worse and the chairs are broke and offer no back support in the waiting room. So not only do you have to wait a ridiculously long amount of time but you have to do it with back pain. Was told over the phone i couldnt eat 12 hours before my appointment at 10:15am . At 1:09 I'm starving now. This is unacceptable. read more

This Place Is quick, Clean, and Gets ALL your womanly needs handled ASAP. I went to the Lawndale one years ago because its the closest to my house, I waited 4 hours. Its a mess in there, the staff is mean they don't care. BUT Long Beach locations... Well is Quick, Efficient, and most importantly they make you feel Very Comfortable. I went today and it was a great experience just like my last time. :-) read more

The place is super clean, a bit smaller than the other parenthood I've been too but the wait is quicker than usual! I was in for a good hour and half, better than a 3hr wait. read more

Niquita is the supervisor here and she literally is the best she is sooo dope. There was a little miscommunication and she stepped right in a fixed everything in the most professional calmest matter she listened to me and also took care of her staff to keep everything moving smoothly. I will only come to this location because I know I will be taken care of by her and her staff! Thankyou so much and I appreciate her efforts in making sure i was ok. Although the wait time could of been better if your going to an appointment like this just expect to be patient it gets pretty busy. read more

This is a very nice instance of Planned Parenthood. It's smaller than most, but also new, and very nice. The staff is really wonderful (though, I've never been to a Planned Parenthood that did not have excellent staff). Keep up the good work! read more

This place is amazing! Everyone treated me with respect! The wait times were good, especially because I didn't have an appointment. I came here for a pregnancy test and they really made sure that I got everything that I needed. All of the workers were so sweet. From the Admitting to the nurse, everything was so perfect. read more

Very helpful & nice staff but it always takes FOREVER, even for birth control refills with an appointment!

I went as a walk in on Saturday morning at around 8:30am. Took the elevator, went to the 3rd floor, rang the buzzer, walked in and was greeted by a friendly worker. It wasn't packed which was good, and the wait time wasn't bad either. I went in to get the morning after pill and ask about birth control methods. The medical assistant that attended me was VERY nice and informative! As a matter of fact, then entire staff working here was very nice; I had to take give a urine sample however I could absolutely NOT go. They weren't impatient with me at all, they gave me water and let me come back a about an hour later to finally give the sample. Best service ever and would definitely come back again! read more

I talked to someone on the phone and I was told that walk ins were welcomed until 3:30pm. I arrived at 3:20 because I have work and couldn't find the location well the lady in the front refused to accept me. Why would I be told by costumer service 3:30pm when the people in the front have their own hours. This location is unorganized. read more

This review is a little late in coming! First off, I need to explain my dilemma: I am morbidly obese! Some might ask, why is that a dilemma, and that's good if you have no prejudgments of obesity. Because I have had dr.'s that acted as if I was poison; they didn't want to touch me, or they treated me as if I was nasty. I am obese; I am not nasty, and most obese people that I know is not nasty; however, that is how we are sometimes treated by the medical community. I was just hoping that this experience would be good for me, and I was surprised beyond my wishes. This was one of the most positive experiences that I have had at any dr.'s office. I was not only treated with care and respect, the staff was so knowledgeable and patient. I asked questions, and they asked and answered questions, and they made me feel so comfortable. I expressed my appreciation to the Nurse Practitioner, and shared some of my experiences with her, and she was surprised. I promised that I would give an online review, not so much for their purpose, but for the obese community to know that there are places for them to get medical attention without being made feel like a spectacle. I recommend this place to any, and everyone that has a need from an ob/gyn clinic. Thank you Patricia read more

I made a appointment waited longer than a hour to be seen the front manager was nice came out and let us know what was going on but over all I expected the wait to be this long it's like going to the dentist there is always a wait LOL read more

Quick, easy , helpful . Javier always has a great attitude and explains things well.

I honestly don't know why people give this place a bad review my first time here was in 2016 and the receptionist was kind and the MA's are really supportive same thing with todays visit... I think i only waited about 10 minutes and then i was called in thank yoooou elizabeth!!! read more

I am such a feminist and full supporter of Planned Parenthood. I do have insurance and still frequent planned parenthood for my gynecological needs, but this location is by the far the absolute worst. I made an appointment for birth control removal, I waited well over 1.5 hrs just to be seen. The staff is incredibly negligent, they will ignore you waiting at check in so they can continue on with personal conversations loudly in their reception area. They're not helpful, calming or warming, all important parts of being in the healthcare field. Reception staff passes judgement on patients, thinks patients aren't worth their time or energy because a large majority of their patients are on medi-cal and low income. This office is unorganized, sloppy and slow. I'm making it a point to take my poor experience a step further and following up with PP corporate so they're aware of the inhumanity their staff displays. I recommend PP in Orange County where they demonstrate courtesy, compassion, empathy and good time management skill. It's no wonder this location is in a crappy neighborhood, whoever oversees this office treats it like the location it's in, poorly. read more

Never answer their phone. Have to physically be there for appointment. They say they take walk ins but thats a lie also. Waste of time

Even though there were two of us with the same name everyone insisted on only calling the first name? We kept running into each other and each others very different appointments. The MA have me a dirty look when I asked if she meant me, AA, or the other girl, AB???? The actual visit was nice, the doctor was gentle and explained everything she was doing. It got really crowded, so get an appointment if you can. read more

There customer service was good, I set. Apt and went through quickly. But in another note they gave me a birth control that has cause my emotions to go out of control, ruining my relationship, my job and my life, after I already told them I have problems with depression and anxiety, so why would they tell me that the depo shot would be best for me... I'm lucky if I still have a job and a place to live by the time this shot wears off. And honestly I rather be pregnant and have a child then go through the hell I'm going through now. Maybe if they were more informational about their birth controls and really made the effort to find the right BC for someone this would be a good planned parenthood. read more

Very friendly attentive staff ! Compared to the other PP these people are very kind and respectful. Lakewood is kind of rude so I go here now because they are just so much nicer. Even tho it's a little further for me . The wait time time for things to see a clinician can be very long but the staff is great at updating you from the lobby and even bring you water while you wait . They certainly go above and beyond! read more

My experience at this location has been great. The receptionists, nurse practitioners and staff have all been friendly and professional. Not to mention I was seen in about 5 mins as a walk in! read more

Idk why anyone would give this place a bad rep or review. I went there for the first time ever. And everyone was so friendly and welcoming. Felt no judgement. I just got a warm fuzzy feeling being there. Would recommend to anyone that is uncomfortable with these kind of visits and are in need of the services they provide. Because they are very friendly!! Also suggest donating to them. Just because it helps with the funding and everyone including ourselves benefit from these services. You can donate in the front as you are leaving. read more

Planned Parenthood is dedicated to helping women, no matter the circumstances. If you need help with birth control, family planning, emergency contraception, any gynecological issue, or abortion, do not hesitate to come here. You will likely receive care free of charge, or proportional to your income. It is recommended that you make an appointment, but they also accept walk-ins until 3pm at this location. The staff at this specific Planned Parenthood are amazing, and a great representation of what affordable healthcare in this country should be. I came in after walk in hours, without an appointment, and was still helped. The nurses were all very friendly and made my visit quick and easy. read more

Went for my first time today! I'm new to PP and I was so nervous but everyone there was so nice and sweet! They welcomed me and made sure I was comfortable. I went in at 7:30 am and left at 8:10am! I recommend this place! read more

Have been here for an hour and a half just waiting. Still currently waiting. It doesn't take over an hour to just put some stuff in a bag and give it to someone. Waiting time has gotten so ridiculous over the years, even with an appointment and even when it isn't too busy. This goes for multiple locations not just this one. Get it together Planned Parenthood. read more

My appointment was at 12:45 and it's now 3 hours later and I'm still waiting. The nurses were very nice tho. What's the point of making an appointment?? read more