More like PRO-PROFIT Claudia and I just got off the phone and even though I didn't get the results I was expecting, I hope that my message will help someone. My 18 year old son came in for a simple test. When you denied his dependent military insurance, he was able to fill out a form to qualify for aid for low income - YOU DENIED again. 40,000/year before taxes, is not low enough? It clearly states on your website that the service yesterday that you performed is covered for low incoming families. Your organization is government funded, so from the taxes the government is deducting from his and our income, we support your vision but yet you charged him $300 dollars for a simple test. Claudia, it was surprising to hear that it didn't seem high to you for someone who makes 3,000/month, pays rent and supports him and his girlfriend who is still in school. You easily took his money and it became clear to me talking to you on the phone why you took it - you don't care! You said, well he signed the estimate and agreed to it. He could have left you said - however you website claims " No turning patients away" and that you will work within his budget. You organization failed to support yesterday, where support was needed. read more

I made an apt for Saturday for a check up I have no insurance . I was seen by a nurse practitioner I do not recall her name unfortunately. I was experiencing some discomfort on my private area . I was called in by the medical assistant she did vitals on me and I informed her why I was there and also provided that information on the form they have you fill out . The medical assistant asked me to do a urine sample which I did with no problems whatsoever . The nurse practitioner goes in there she asked me the same questions what is the reason for my visit I inform her . She asked me to remove my clothes from the waist down and she will be back in a few minutes. She comes back everything is going well , it was the moment she started to check my private area. I have been checked before by other obgyn In the past and never in my life have i experienced so much pain . She sticked a stick inside me to swab me without opening me up first using a speculum she was being extremely rough going in and out and In circles and she asked me do you normally bleed I said no I did tell her it was hurting . Then she decided to use to speculum after I told her she was hurting me and she did another swab . I was in so much pain . After she checked me she told me to get dressed and she was going to go to the lab and see if I had an infection down there with the swab she did. I walked out and used the restroom the moment I sat down on the toilet and urinated a little so much blood was coming out of my private area and it hurt so I was in so much pain to the point I could not get off the toilet .I went back in the room I was in and she told Me my results and gave me medication . As I'm checking out I'm still in so much pain I inform the front desk girl I was in so much pain I literally start crying . I asked the front desk girl To please notify the doctor something is wrong I'm in so much pain . She goes and tells the doctor and the medical assistant who called me in the first time puts me in another room . The Dr takes about 15 min to see me again and she asked me what's wrong . I tell her crying I'm in so much pain when I urinate it hurts so bad it burns and I have pelvic pain . Her response was you probably have a UTI . EXCUSE me I did not have a UTI before coming to see you I was urinating just fine with no pain whatsoever until you checked me in such rough way . I told her I left you guys a urine sample before you entered the room she says to me let me go check , she comes back and tells me that my urine has been thrown out if I can provide them with another urine sample . At the point I was so upset I said yes I'll do another urine sample . I tried to leave a urine sample but there was no way I was still Bleeding and I'm so much pain . I left and told them I will be going to the ER mind you I have no insurance to Go to the ER and I left crying I couldn't even drive of how much pain I was in . At the ER the doctor did a pelvic exam which he confirmed I was hurt down there . He provided me with pain medication and to rest for a couple days . What was a quick check up ended up being a visit I wish I never made . I was in pain for 4 days and I would cry every time I had to urinate because it hurt so bad . I'm finally feeling better thankfully . The sad part is all the back stack front office staff and the doctor all knew how much pain I was in and not ones they reached out to Me to see how I'm doing . I would give the place no stars if I could . read more

First visit was great, second needed some help. Victoria H is not friendly as a physician. First doctor I saw was fantastic. Anyway, they wouldn't help me with more than one issue without scheduling for that issue... even tho they leave you in a room to wait for 20-30 minutes... I guess I now will suffer unnecessarily because my doctor was lazy. The first doctor I saw on my first visit wouldn't have let me walk out without everything I needed, regardless of what I booked for. Victoria H had a bad demeanor from the start. I do believe she needs a day off or something. People book here for help, not logistics. Doctors can honor their patients. read more

First visit here was great, very helpful and very accommodating. My visit today with Victoria H was energetically gross. That woman has no sort of warmth or social skills. Talks to patients like they are idiots and has the audacity to ask you to come back and schedule for something that takes 5 minutes to complete. She's basically a lazy doctor who comes off entitled. A complete bitchy energy and she probably wonders why people talk to her coldly. This office needs to work on their patient to doctor relationships and treat people with more respect in communicating. read more

Used to come here all the time. Would call and make an appointment. For some reason they didn't answer the phone and it goes to this san diego office when they are located in rancho mirage. don't know when they started doing this but you can't reach them anymore. tried to schedule an appointment twice but they would not schedule me an appointment. they also said they were transferring me to the nurse and it was some random lady. read more

So helpful! They know health better than anyone. Birth control, infection checks, UTIs, And so much more. It's ok to talk about sex or anything sexual or not without being judged. read more

Horrible service over all! It's genuinely ridiculous that my appointment was scheduled at 3:30 and it's 4:30 and I'm STILL here in the room waiting to be seen BY a doctor'! An hour and I haven't even been seen or treated???? AND TO TOP OFF THIS LOCATION IS EMPTY AND THERE WAS ONLY TWO PEOPLE IN THE WAITING ROOM INCLUDING MYSELF. read more

DON'T COME HERE!!! Drove all the way down and showed up 8 minutes early for my appointment, just for them to tell me the provider has to leave to lunch and she'll see me in 40+ minutes!!! Why schedule my appointment in the first place at that time if you know the provider has to take a lunch?? I live 20 minutes away, and the fact that they couldn't call me prior to inform me is ridiculous and VERY UNPROFESSIONAL and beyond inconsiderate of my time and myself. read more

The worst office I've visited. The receptionist with the short hair talks so loud when checking you in she basically tells the whole office what you're coming in for, there is no discreetness about her check in at all. It was so embarrassing and humiliating. I will definitely not be coming back. The only reason I have it a one star was because I wasn't allowed to post with no rating. read more

The ladies here are sooo sweet and helpful! The process of everything was super smooth and confidential, didn't feel judged or rushed with anything at all! Everyone there was super informative and very friendly. Please go here and not the coachella location. read more

UM, THEY WARM EVERYTHING, including hearts Fabulous team from intake to "in there" - everyone is ALWAYS going above & beyond for no reason other than they love their job. We laugh. That's weird. I love it. ...Not for nothin': everyone on staff seems to be going to school to further better themselves - the whole place is empowering & positive. It's kinda remarkable. ...Did I mention they warm up everything?! G-d damn National Treasures read more

I was nervous to be back here after seeing the reviews of the front desk being awful. Stuff like that makes me uncomfortable. It must have been a good day because thankfully the girls were really kind and clear with me. You never know what someone is going through and im glad I was made to feel comfortable by the whole staff. Even the nurse was great, she is young but way more professional and nicer than any adult nurse I've ever had. You can tell the staff cares about their patients and their experiences. So tired of dealing with medical staff that don't care about their patients and are very clearly only in that field for money. I visited 12/11/23. read more

ALL of the office ladies are bitches i would honestly go to urgent care. They are hostile and rude and it ruined my experience.

I was very impressed by this clinic. It was very clean and the staff ( Stephanie) was very nice and helpful. My daughter saw the Doctor for a removal of an IUD and the procedure was quick and painless. The doctor was also very nice and had a good bedside manner. I would be happy to go back again and would recommend this clinic. read more

They are amazing and very professional. Everyone seems happy to work there. Will be back for more services.

Rosa at the front desk was extremely rude. She almost went out of her way to be rude. The only time she started to change her attitude was when someone asked her what her name was because she knew exactly why they were asking. Rosa if you do not want to help people and be nice then you should really consider getting a different job. You should be a good worker constantly! Not just when someone asks you for your name. read more

The receptionists are rude and seem very judgmental but as soon as you get to the back it's a whole different experience. They are so heart warming and very nice. But the last thing anyone wants when visiting this place is people being rude to them so. maybe a reality check on the receptionists. read more

Went in yesterday and the nurses and MA are the SWEETEST!! Love this location, second time here!

Planned Parenthood.. I love you so much. Doesn't matter what city I'm in, everyone who works here is welcoming, friendly and kind. Everyone at this location today was so helpful.. I'm sad I can't remember everyone's name who helped me but they were all very wonderful, and made me feel at ease! read more

I had a pretty good experience here I don't really understand the reviews talking crap some states don't have planned parenthood like California at such a low cost or completely free! So I'm appreciative of Planned Parenthood and what they do for us! read more

Perfect experience. Every employee was empathetic but very professional at the same time. Channel in particular, the nurse practitioner, was especially helpful. She was clever and industrious in the way she handled my case. She helped me beyond what she needed to what she needed to do. She made sure I got the treatment/service that I needed to deal with my health situation. I was in good hands. Thank you Channel and company :) read more

So frustrated with this facility today! I'd like to say that I truly appreciate planned parenthood, I have been going for years and my visits have always gone smoothly. Nothing I'm writing today has to do with the quality of their care. Today, I went in for an appointment that I scheduled online. This is the closest location to where I live which is an hour away. The receptionist told me that I was two days early for my appointment because the dates that they had been giving out to patients were incorrect. She told me that they realized the dates were wrong when clients started coming in early for their appointments. I wasn't allowed to be seen and had to reschedule my appointment for next week, even though I drove an hour down and now an hour home for no reason. You'd think that if patients were showing up early, and you realized you had made a mistake, YOU WOULD CALL PATIENTS AND LET THEM KNOW!!! I have been a receptionist at a different company for 3 years. My boss would have my head if I realized something like this was happening and I didn't fix it. It's not hard to make phone calls and let people know, it would have saved me two hours! I recommend making your appointment over the phone instead of online, that way you can avoid miscommunication. read more

After visiting a different PP Office, I made an appointment at this office a few months after a rape trauma in Haiti. They told me they didn't have any of my information yet they could tell me the address I had on my account with the previous office. So I went through the entire process of filling out new paperwork and I asked what was next. The women had these chips on their shoulder despite all of the information I gave. I asked if I was able to have help with STD tests due to the attack and they kept giving me different questions like if I wrote something properly. I guess they can't read? Lol So I asked for a manager once the lady got snippy with me and I told her I'd been raped and I didn't feel as if I needed to be in a very good mood lol And then she gaslit next and told me I was yelling. They completely mistreated / abused me verbally / mentally. As a rape victim and past patient of PP I would never go here. They're awful human beings who abuse rape victims further and turn them away once they've gaslit them to the point on standing up for themselves. Oh and she refused to bring out the manager read more

As I sit here in the lobby, I just want to say front desk is amazing. The nicest lady I've spoken to this week. TY for being kind.

Claudia the girl at the front desk was EXTREMELY rude to me. The first time I went there she told me they couldn't help me and was so rude about it. Telling me with an attitude. The next time I went there she helped me again and told me "you need to check in" with the biggest attitude ever rolled her eyes at me too. Never smiles and just all together looks and talks like she hates her job. Anyways other than that my experience with the nurses were super nice and helpful made me feel comfortable. I recommend you get a new front desk lady cause Claudia has a attitude problem. read more

This is probably the best PPH I've ever been to. Made a Friday 2:30 appointment, and was out of there by 3:15. There was no wait time and the ladies at the desk were very nice. Got tested, and a year supply of BC pills with an extra bag of condoms. Score :) Definitely would recommend this place. All the PPHs I've been to in the past have all been in larger cities... and usually the lobby is jam packed and at capacity usually filled with screaming children and iffy looking people. Glad this one was empty and nice and quiet. read more

This Planned Parenthood is the bomb. Friendly. Fast. Helpful. Compassionate. I feel so grateful to have access.

Such a great experience as always! Front staff is so amazing and friendly! Back staff as well! The providers are great too, specially Sarah H. She's a great listener and goes above and beyond. Office manager is always so cheery and ready to help. Thank you Planned Parenthood, you are appreciated ! read more

The front desk girls were so nice and I was taken back very quickly. The MA was great explained all methods of BC throughly. The NP was super knowledgeable and made me feel super comfortable because I was iffy about a male dr doing an exam. I've been coming to this location for 10+years. I recommend this clinic to everyone. read more

Is always a great experience to come here all the team are efficient and they have an excellent attitude. I like how Ivette Lozano and Leslie work I really recommend this place. read more

Been coming to this clinic for 4 years now for my birth control. They have been super helpful since the beginning they helped me pick the best bc for my body and luckily I can say I've only had to use one type that has been working great with my lifestyle and body. I recently lost coverage on my health insurances day they gladly helped me sign up for a program to be able to get my bc. Great facility. Sometimes you wait more than expect but they they very good at communicating that to the patient. read more

I had a great experience.... I felt very comfortable speaking with the doctor I had & really felt like she had my best interests at heart. Everyone I interacted with was very welcoming & friendly. I will definitely be back :) read more

This place is weird sometimes, sometimes they will have good and bad people that work here. I just came recently for a checkup, went to the front desk greeted by a woman named Bianca. She was nice at the very end, but has a attitude in the beginning. As an opinion for myself, you are helping young and adult women and men for services here. You are soppose to be understanding and have customer service. However, the people at back like nurses or etc... are sweet. So please if you are working at a service place like this please at least think of what you are doing. Other than this place is good read more

Best planned parenthood! I always enjoy my visit, everyone always makes it very comfortable for me. Will definitely be back!

Everyone was so helpful, I came in confused they answered every question I had. Gave me a sense of peace thank you.

Everyone is so nice here, from the nurse who took my blood to the room nurse Lisa. I usually don't feel the most comfortable with male doctors at this sort of appointment but as soon as Dr. Jay walked in the room he made me feel comfortable and was very knowledgeable. I have a lot of anxiety and they both talked to me like we had known each other for years which made me feel at ease with them and the appointment. Dr Jay made sure that he didn't mess up my new tattoo on my arm as I was there to get my implant removed which was something he didn't have to be concerned about but showed how amazing he is. The numbing injection hurt a little but the dr took his time getting the implant out and I didn't feel a thing. read more

I just would like take this time to acknowledge the staff at your Rancho Mirage facility. What an amazing team!! From the manager to the receptionist to my the MA to my doctor. Incredible Team! They all answer all of my questions and there was no judgement. They made me feel so good. Thank you so much Planned Parenthood you rock! read more

I walked in without an appointment and was thankfully squeezed in. I had been having a bad bladder infection and the cranberry juice I'd been drinking wasn't doing much. I filled out some forms and was called back pretty quickly. The woman that took me back first was very pleasant, educated and informative. I had expected a long wait but was seen by the nurse about 45 min after I was called back initially. I got the antibiotics I needed, i even I ended up getting birth control and all kinds of other goodies. Everything was free which I wasn't expecting, i thought I would atleast have to pay for the medication. Very good experience especially since I have no insurance yet. I have another appointment scheduled for my pap smear in two weeks. I'm glad I went in and am able to get these basic but totally necessary visits taken care of. read more

Great experience, amazing staff. Very clean clinic, inclusive of all people and very respectful of everything I asked for and accommodations that I requested. They really listened to my needs and tried to make the experience (pelvic exam) as positive as it could be. Leslie is an amazing doctor. read more

I never write reviews but it's very rare when you get Great customer service overall! Claudia helped me from beginning to end, it was my first time going didn't know what to expect and she really took the time to explain the paperwork and ensure that I understood my options, the best part of it all was after I was done with my visit she went out of her way to make sure my visit went good and made me feel comfortable to come back. Definitely a 5 star customer service! read more