I was seen here on Saturday and am still waiting for emailed results. The wait took about an hour and a half when I was there. The girls at the front desk were short and kind of rude, but the doctors I saw were very sweet and helpful. read more

I've been seeing planned parenthood for 13 years in SF.. most of those years I saw the same female doctor every time . I've luckily never had an abortion, I go for birth control pills, check ups, paps and treatment. They are information focused and compassionate. They ask questions about your lifestyle that I feel all clinics should ask about to understand the types of STDs you could be exposed to, if your lifestyle or life at home is safe for your body and mind. Anyone can go, im so thankful for planned parenthood and will support their efforts for my lifetime! Expect to wait at least an hr for service, it's worth it. I've been seen within minutes too it just depends on how busy they are read more

I called at 2:30 to see if I could stop by without an appointment for emergency contraception. I was told by the front desk to come in at 3... Lucky me! I arrived at 3:05 and was told to provide a urine sample just to be safe. I'm glad they take extra procedures "just to be safe". I waited 30min (not bad AT ALL for a last-minute appointment) and I was assisted by Katie and Lisa. I've never been treated so kindly and genuinely. Lisa made sure to double-check my files and noticed I was due for my re-up on my birth control prescription (on top of the emergency pill that I was originally there for)...Talk about being one-step ahead of me! Katie kept telling me t was "her pleasure" to help...and she wasn't just saying this...it showed! What a great staff :) read more

Just took a quick tour of the newly opened clinic. It opened in early 2011. Looks lovely. Great staff!

Probably THE WORST expierence ever. Made an apt for 250 pm (which I had to take the day off from work) waited 3 hours , to be lied to saying they couldn't do my pap smear because of some excuse, which in reality the Dr just had a long day and didn't want to see me. So I scheduled another apt for a Tues after work for 640 Tues. Mon the receptionist called asking if I could switch the time. I explained that my only day off is Sunday. They aren't open Sundays. So I said sorry I can't reschedule. I also verified I would b on time to my apt (actually 20 mins early. )And Now the receptionist says, I will most likely not be seen.. But feel free to wait. THIS IS UNACCEPTABLE AND VERY UNPROFESSIONAL. its sad that even with an apt I'm still getting jerked around. This gives planned parenthood a horrible name. Looking at the other reviews, it appears this isn't an uncommon thing. read more

Well, I just came home after walking out on this PP location. I waited over 2 hours to be seen, which makes me wonder why they even have appointments. After an hour, I went up to the window to see why i'm waiting so long to be seen and they explained that someone should have told me over the phone that there's a 1-2 hour wait. Then I waited and waited, and watched everyone who had walked in while I was waiting being called in and left. Then I heard that they forgot to check me in, which I guess would have made me wait an additional 2 hours on top of the 2+ hours I had already been there for. This is absolutely horrible. No apologie, no explanation. They just expected me to wait there for 4 hours and be okay with it. All I wanted was to pick up birth control pills. It's a shame that this is the only location in the city. I hope they figure their shit out soon. read more

WITH an appointment, it takes over an hour just to get a prescription refilled! Other PPs don't take nearly this long. If you have transportation, go to a different location! read more

I have always had such a great experience here. They continue to exceed my expectations on care and compassion. The staff is always so pleasant and I always leave in a better mood than before I came in. read more

I'm new to SF and don't have health insurance (no job yet) & was so happy to find Planned Parenthood! I got a great exam and everything was free. I did have to wait about half an hour past my appointment time, but the friendly and knowledgeable and helpful staff made it more than worthwhile. Definitely recommend it! read more

Hands down the best planned parenthood or regular vag dr place I have ever been!! From the time I called to set up the appointment til I was done these people were amazing! Everyone was so kind and professional and they all knew so much!! Normally when you go places people are rude and short with you and treat you like you are annoying them.... NOT these people! I will never forget my experience and it was really good for me that the staff here was so.... I don't even have a word for it. Thank you guys! read more

Visiting from Oahu and damn I was wow'ed by their professional staff and service that they provided me with. Very affordable and reasonable! I made an appointment and got taken care right away. The nurses and physician were very clear and provided me with the right information I needed. Much thanks to Lisseth and Lynn, made my visit a lot more relaxed! Wish I had their planned parent hood back at home! :( read more

Thank you everyone for being so attentively and nice to me. I'm not perfect in English, and have never been in that kind of clinics. But all the staff helped me and explained for me everything so patiently :-) read more

Awesome, timely assistance from start to end. Knowledgeable, friendly, and considerate staff. Did not make me feel uncomfortable at all about anything. Overall, a better experience than I expected. Pleasantly surprised. read more

Make sure you have an hour plus spare time when you visit this office! An appointment that usually takes 10-15 mins at Potrero's office took me over an hour at this office.... When I arrived, it took them 20 mins after my scheduled appt just to see me AND no one even notified me that they were running behind or asked if I wanted to reschedule. When I was finally seen, it took the lady probably less than 5 mins to review my file (which was great because I was pretty much done) and she told me she would be right back with my pills... what I thought would've taken less than a couple minutes turned into 40 minutes!?!? I'm beyond disappointed in myself and this office because I always go to Potrero but I was a bit late scheduling so they were booked up. I'm just really confused about how and why it took SOOO long just for me to get a prescription refill & why no one made an effort to apologize for such a ridiculous wait or ask me if I wanted to reschedule because they were backed up. read more

Planned parenthood is amazing in so many ways. They really do all they can to take care of their clients, medically, financially, and emotionally. The give you their time and make sure you understand what your medical concern is and what you can do about it. The wait time may be long but that is usually the case with most medical centers and planned parenthood is offering extremely affordable services so there is really no reason to complain. read more

This was my first visit to a PP (for std, a pap, and discussing some strange cycle stuff) and I am definitely going back. For context, I'm a therapist and have had some really terrible past experiences with medical staff. I usually leave a new clinic feeling like the staff thinks I'm bananas, and so I then have oodles of relentless critiques about providers and the medical system as a whole, with a side of resentment. But Alexis & Ronnie worked with me and were so lighthearted, warm and knowledgeable. They ordered many tests, spent a lot of time with me, and were very open to answering all my questions. It's kind of ridiculous but I got a little teary eyed bc they just took everything I said seriously, and that feels increasingly rare. PP Valencia is like the healthy relationship after a toxic breakup; it's kind of making me think about changing all of my providers to places where I won't feel like shit after an appt. Wild thought. Anywho, thanks PP. read more

Average wait time once you get into a room is 30 mins. Excuses given when you address them about the wait such as: I had a difficult patient; My tasks are scheduled minute to minute so there's no management of time or great communication blah blah. Even if these are/were true there should be no excuse for sweeping these issues under the rug or for giving improper care. I come here every 3 months for just my depo shot, so waiting around for almost an hour is ridiculous. Maybe, get some more help to work there, or provide better management. Two stars for the front desk who are usually pleasant. read more

They were is nice and welcoming. It was my first time getting tested and I felt very comfortable.

Would never go here again. What is this point of making an appointment if you aren't seen for over an hour? I took my lunch break to come here and wasn't seen. After over an hour I had to go and they told me that the sample I gave them couldn't be used. What a waste of time and effort. Horrible service. Horrible treatment. read more

This is the WORST experience i have ever had. Made an appointment for 6:10 and it is currently 8:30 and I have yet to see anyone. How is that possible that i was advised to make an appointment and everyone still was seen in the order they came. The place has closed and I am still waiting here! DONT GO HERE IF YOU EXPECT ANY TIMELY SERVICE. read more

Although the staff are generally very friendly and professional, the wait is ridiculous. Doesn't matter if you scheduled an appointment ahead of time, you will always have to wait. Wait over half an hour for your name to be called, and wait again once you get inside the room. I've been coming here for the past 3 years only for birth control pills and every year you're supposed to see the clinician to update your prescription. My needs here never change, and I've been taking the same pills ever since I first started coming here, yet- there is always a wait even though I schedule an appointment. Average time I'm out is around 1 hour and a half- for only a refill! I suggest they hire more clinicians and staff to fill in for those wait times. That's the least thing patients would want to deal with, especially if an appointment was scheduled ahead of time. 2 stars only for the front desk. read more

This is my first five star review. This place is fantastic! I came as a drop in and luckily someone canceled so they were able to see me right away, and I only had to wait 15 min in the lobby and was inside with the nurse soon after followed by the doctor 15 to 20 min later. The staff here are very nice and attentive and very proffessional. The nurse Carrie was very nice and informative as well as the other nurse ; I believe her name is Marina. The doctor was patient and explains your issues well. This place is very clean and new looking unlike other clinics that look run down, dirty, and low budget. Overall I am satisfied with this place and the service I received here. I definitely recommend coming here if you can't get an appointment with your primary doctor or gynecologist. read more