I don't usually leave negative reviews, but I feel other parents deserve to know our experience so…read morethey can make an informed decision.
We had been coming to Goldfish Swim School in Gaithersburg for about two years with both of our daughters. There are definitely positive things about this school: a warm pool, a bright and kid-friendly environment, and some instructors who are kind and patient. My children truly loved the water and looked forward to their lessons.
However, our experience as a family ended on a very disappointing note. My younger daughter is a playful, energetic six-year-old. She loves to splash, move, and interact with people in the water. Instead of speaking with me about any concerns (I was present at every class), the management decided to remove her from the program, describing her behavior as "aggressive" toward an adult instructor. As a parent and as someone who watched every lesson, I strongly disagree with this interpretation. What I saw was normal, emotional child behavior that could have been redirected by a more experienced teacher.
No one approached me during class, no one asked to talk, and there was no warning or attempt to work together. The first and only conversation was an email informing me that she would no longer be allowed to attend. This decision was made right before Thanksgiving, turning what should have been a peaceful family holiday into a very stressful and emotional situation for us. I had to sit down with my six-year-old and explain why she suddenly couldn't go back to the place she loved.
Since I cannot take my children to different schools and schedules, I ultimately had to withdraw both of my daughters, including the older one who had no behavioral issues at all. In the end, the school lost two long-term students and a loyal family not because we didn't value swimming, but because of how the situation was handled and how little effort was made to find a solution.
I believe this program may work well for very calm, highly focused children who easily follow instructions and don't get too excited or distracted. But if your child is more spirited, emotional, playful, has trouble with concentration, or needs a more flexible teaching style, I would strongly recommend you observe a class carefully and ask specific questions about how they handle different types of behavior, how they communicate with parents, and what steps they take before excluding a child.
My hope is that the school will learn from this experience, invest in more training for staff, and improve communication with families. Children deserve understanding, not exclusion -- and parents deserve to be part of the conversation before such drastic decisions are made.