Great customer service. Phone line doesn't always go through but they get back to you in a timely…read moremanner. Great staff! Clean facility! My son has learned floating, freestyle and backstroke.

Teachers and the staff that are present are nice! But management is totally unresponsive for any…read morefeedback!! Despite many attempts, the person who makes decisions, Bonnie Alcid, never responds to any communication, which is really disappointing when you have any concerns or feedback. Don't recommend to anyone!!!

Nice pool with indoor and outdoor pools. A large parking lot with plenty of parking. The indoor…read morepool is usually nice and warm. It also has a large seating area in the side of the pool. It's can be crowded during peak times. The only downside is that it only has 2 family bathrooms I wish they had more. Staff here are friendly and helpful.

I would not recommend this place as a starting point for young children for the non-parental…read moreclasses. I tried out this place because two friends had brought their children for the parent/child swimming classes. Those book immediately because there's such high demand. I tried enrolling my 4 yo in the Fearful Swimmers class (supposed to be designed for kids afraid of the water but allows parents to be on the deck). I liked the graded pool with the kids and the inexpensive classes. However I was very disappointed because they started the class without him even though we were on time and showed up 5 mins early (and I had even introduced ourselves to the instructor). The instructor was young and seemed very inexperienced with children. She didn't know how to warm up to my son so he was really scared and shy. The other two kids had already done the class before so they seemed inappropriately advanced for the class at least based off the online description IMO. Basically she focused on the other kids while mostly ignoring my son who was playing on the side (my friend said that was her experience in the class as well- her daughter was ignored the entire time and basically ignore kids who can't keep up), and they told me to do the mommy and me class instead. I felt like I was being blamed or that it was my son's fault even though the class description is supposed to be for kids who are afraid. I was pretty disappointed with the whole experience, so I asked for a refund which they fortunately granted. The following week I took him to Goldfish Swim School even though it's more expensive and it was like night and day- WAY more kid friendly, instructors are trained to really play and work with children of all levels. He was just as afraid during his trial and refused to go in the water, but the deck supervisor at Goldfish jumped in and gave him a 1:1 introductory class instead. By the second session at Goldfish he was totally acclimated and following the teacher and having so much fun, and the time was split evenly among kids instead of just favoring the stronger/more advanced kids. Honestly you get what you pay for in a private facility vs public facility.

Dishonest & Not Recommended, Stay Away!.. 7.26.2023, Email sent after 1 pm to cancel class, no 24…read morehours notice or next day courtesy call. Swimlabs refused to provide immediate refund to credit card. The customer does not want a swim token or to have any further business dealings.

My 3 year old had her first swim lesson. I'm so impressed with the facility. Everything is so new…read morewith tons of natural light. I loved the video monitors and the fact that the pools were raised so I could be there watching from the side with my one year old without worrying about her falling in. I didn't need to get in the pool. Rich was an excellent coach. He had unending patience with my child (can I borrow some of that?!) and by the end of the swim lesson she had made a lot of progress. She trusted him quickly and laughed a lot. When we left she said 'I loved it!' Can't wait to go back. Shower facilities were excellent. They have a machine that fast dries your swim suit. We are obviously not competitive swimmers, but the technology available there is impressive. Even as an outsider, I can understand the benefits of having video monitors to replay your stroke and compare it to that of other swimmers while your coach talks you through it. I don't know of any other swim facilities like this in Montgomery County, MD.

$7 for adults, $5 for kids for admission to the pool/waterpark with Montgomery County ID…read more Several water slides and areas for families to play. Lifeguards and life vests on site. It did get really crowded for registration. The session was 12-2pm. I was able to buy passes for next time to be able to scan in and not have to wait in the queue.

the staff could not have been more rude or unhelpful. the facility for children needs a lot of…read morecleaning and updating. I NO NOT recommend this place. there are so many better, cleaner facilities

Initially, I had the mechanics down of how to swim but could not breathe while swimming. Water kept…read moregetting in my nose even on my backstroke! Thanks to a few lessons with Chris and Sarah, I now can swim multiple laps (freestyle, back & breast) and breathe at the same time. Couldn't have done it without them. Thank you!

From the owner: ** Grand Opening March 2024 ** Hudson Valley Swim has been…read moreteaching infants, children and adults of all ages to swim since our founding in 2003. The primary goal at Hudson Valley Swim is to teach proper swimming techniques no matter the age of the student. Our swimming lesson programs are for students of all ages and abilities starting as early as 6 months through adult. We maintain small class sizes to ensure the student gets the care and support needed in a fun and safe environment. Our swimming instructors are experienced and are trained to teach all levels, so children don’t have to change instructors as they advance through the levels.

we are still going strong years later. We love this place and choose to be at this location because…read moreof the great service in teaching. Your location has been opened less than 10 minutes from our home and we still drive to Gaithersburg from Frederick because of the surface and the people my son did not want to try new location because he said he's very comfortable with the people this one's worth he feels the teachers and care about him and his well-being in the pool. We are extremely grateful for such a great location.

I don't usually leave negative reviews, but I feel other parents deserve to know our experience so…read morethey can make an informed decision. We had been coming to Goldfish Swim School in Gaithersburg for about two years with both of our daughters. There are definitely positive things about this school: a warm pool, a bright and kid-friendly environment, and some instructors who are kind and patient. My children truly loved the water and looked forward to their lessons. However, our experience as a family ended on a very disappointing note. My younger daughter is a playful, energetic six-year-old. She loves to splash, move, and interact with people in the water. Instead of speaking with me about any concerns (I was present at every class), the management decided to remove her from the program, describing her behavior as "aggressive" toward an adult instructor. As a parent and as someone who watched every lesson, I strongly disagree with this interpretation. What I saw was normal, emotional child behavior that could have been redirected by a more experienced teacher. No one approached me during class, no one asked to talk, and there was no warning or attempt to work together. The first and only conversation was an email informing me that she would no longer be allowed to attend. This decision was made right before Thanksgiving, turning what should have been a peaceful family holiday into a very stressful and emotional situation for us. I had to sit down with my six-year-old and explain why she suddenly couldn't go back to the place she loved. Since I cannot take my children to different schools and schedules, I ultimately had to withdraw both of my daughters, including the older one who had no behavioral issues at all. In the end, the school lost two long-term students and a loyal family not because we didn't value swimming, but because of how the situation was handled and how little effort was made to find a solution. I believe this program may work well for very calm, highly focused children who easily follow instructions and don't get too excited or distracted. But if your child is more spirited, emotional, playful, has trouble with concentration, or needs a more flexible teaching style, I would strongly recommend you observe a class carefully and ask specific questions about how they handle different types of behavior, how they communicate with parents, and what steps they take before excluding a child. My hope is that the school will learn from this experience, invest in more training for staff, and improve communication with families. Children deserve understanding, not exclusion -- and parents deserve to be part of the conversation before such drastic decisions are made.

I am not a member but have been to the gym and LifeSpa twice. I have limited experience, keep that…read morein mind. LifeSpa: Nydia-phenomenal hairstylist. Easy to talk to and also felt comfortable to be quiet, my haircut left me speechless, it was beautiful. Pros: -the changing rooms are outfitted with lockers, toiletries, changing stall, showers, sauna, steam room, hot tub, and swimsuit drying machines -awesome indoor and outdoor pools, with a water slide, lots of padded chairs, and pool bar -day passes and guest passes available.. You can also use the gym if you get a LifeSpa service that day -several options to get food, protein, etc if you need that -staff was friendly -towel service Cons:- I was overcharged for my tab at the pool, signage said $8 for Mango Cart but I paid like $12+tip -$200+ per month is just not in my price range -the number of weight machines seemed low compared to everything else, I went at 1pm on a Tuesday so I can only imagine how long I'd have to wait after 5pm. Some things only had 2 of that machine, I expect more for the money paid.

Today is my third day as a Life Time member, and it was my first time trying to use the Recovery…read moreRoom at the Gaithersburg location after a weight-training session. I was looking forward to relaxing my muscles and taking advantage of this amenity. Before I joined, Diana gave me a tour of all three floors and explained that there are four recovery rooms. She told me that if I wanted to use one of the recovery chairs, I could simply wait outside the room for the next available chair, and that each session is limited to 15 minutes per person. The Recovery Room was one of the features that most interested me when deciding to become a member. Unfortunately, my experience today was very disappointing. There were no clear instructions regarding how the waiting process works, and no staff member was present at the Recovery Room front desk to assist members. As a result, people were able to cut in line easily, making the process feel unfair. When I needed assistance, I was told to go all the way to the main front desk on the first floor, which was inconvenient and frustrating. In the end, I was unable to use a recovery chair despite waiting, and the overall experience left me very disappointed. I would appreciate it if Life Time could review and improve the management of this area by providing clear instructions, a fair queuing system, and better staff oversight. These improvements would help ensure that all members can enjoy the facilities fairly and have a positive experience.

My son has been attending JFD lessons and now team practices since he was 5 years old. He is in…read morehis last year and is 17. He started getting lessons from the teenagers (who always have adult supervision) with his two older sisters. Eventually he and his sisters became the teenagers giving lessons. It was rewarding experience for allmof them. I have watched over the past 13 years parents leaving for RMSC or NCAP and my son never wanted to go. He very much enjoys the flexible practice schedule and is swimming better than he ever has. We have no regrets and cannot thank Joe and his staff enough. I really don't understand these 1 star reviews and I would ignore them and give JFD a try.

Signed up my son - showed up to find a bunch of teenagers as the "teachers" - no adults in sight…read more Been trying to get in touch but can't get anyone to email me back re: refund.