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    Plaster Masters

    4.8 (39 reviews)
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    Services - Plaster Masters

    Pool chemical testing and balancing

    Pool draining

    Plaster Masters Photos

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    Reviews With Photos

    Original issue

    We needed a surface repair for our pool because of rebar rusting through the sidewall. Heather was extremely easy to message and she set up an appointment for the very next day; we were fortunate that someone had canceled and left the opening. Kyle responded with an expert knowledge of the situation and walked us through some different options. Ultimately, the repair was done quickly and restored the appearance of our pool, preventing the issue from worsening. We are very happy with the communication and responsiveness. Great overall value.

    Rust spots
    Cynthia S.

    After a frustrating experience with another company that left me dealing with persistent rust stains in my pool, I was fortunate to find Plaster Master. The previous company had fixed the stains, but they reappeared within days, and their repeated attempts to address the issue only led to further disappointment. After being ghosted by them I turned to Plaster Masters. Heather and Kyle from Plaster Masters came to the rescue. They handled the rust stains with expertise and care, and I'm thrilled to report that it's been weeks since their repair, and the stains haven't returned. Their work is impeccable, and they've been incredibly helpful throughout the process, always ready to answer any questions with a friendly attitude. If you need plaster work done, I highly recommend Plaster Masters.They're professionals who stand by their work and genuinely care about their customers.

    Crack on spa step.

    I had a delamination spot in my pool and a sizeable crack on my spa step. My pool guy recommended Plaster Masters which is a small, family owned company located in Temecula. I live in Corona, but they were willing to travel to take care of my needs. I'm glad I used them as they did a fantastic job. When I called them, Heather answered the phone and was extremely knowledgeable about the issues I was having. It is one of the only companies that can do patch repairs under water. Kyle did all of the repairs and even cleaned up some other issues I had in my pool (rust spots and uneven areas in the pool). When the work was done, Heather called and explained everything and provided some valuable information on how I should maintain my pool going forward. The cost was reasonable considering the work that was done. Needless to say, I will certainly use Plaster Masters again if the need arises. It's a great company that I would highly recommend.

    The repair is invisible.  Pool looks brand new.
    Torry P.

    Plaster Masters did an unbelievable repair and tile cleaning to our pool. We had severe rebar stains under the plaster and in less than 3 days our pool was drained, repaired, and refilled looking brand new! Our pool is over 10 years old and after our very reasonably priced and fast repair it looks new. We are thrilled with the price, service and speed. We could not recommend Plaster Masters more. You can contact us for a recommendation.

    Unsightly rebar bleed
    Zoë Z.

    All I can say is AMAZING job done to repair the rebar bleed in my salt water pool. Heather, whom I had been communicating with provided excellent customer service, responding to my messages via Yelp as well as telephone calls. Before I go on, Thank You for all you other Yelp reviewers as it was your reviews that had me looking at Plaster Masters. I was so happy to find a business that could repair my rebar bleed without having to drain the pool, such a huge sigh of relief & money saved. I was able to get my repair done now mid-April as the water was warm enough due to the solar heating & pool covers, otherwise you'll have to wait until your pool temp is at least in the mid-70s I think but don't quote me, my pool now ranges 80-86 at the moment. I digress... The process itself was quite interesting to watch. Kyle & his nephew arrived on time. They get their equipment ready. Kyle gears up in his half wet suit & scuba gear, attaches some weights to his waist to stay submerged in the water & in the pool he goes to work. Not even 2 hours & the job was done! I only had 1 rebar bleed, thankfully. I have attached some photos (x7) from discovery to the repair. I tried to load the video to no avail :-/ Only 2 photos showing up with review rest can be seen in the general photos for the business. THANK YOU Plaster Masters!! Thanks again Kyle, Heather, and nephew, great job!

    Tan Mastic on a Charcoal deck.

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    1 month ago

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    2 months ago

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    Heather G.

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    7 months ago

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    Heather G.

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    11 months ago

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    Heather G.

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    2 years ago

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    Heather G.

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    1 year ago

    Service was great! They did a fantastic job replacing the tiles for our pool. Highly recommend

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    1 year ago

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    7 months ago

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    Heather G.

    Thank-you for reviewing us. We appreciate it

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    7 months ago

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    Heather G.

    Thank-you for the review. We really appreciate it!

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    Photo of Ron R.
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    11 months ago

    They did a great job replacing a light in my spa and now it looks good and safe. Fair price and on time.

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    1 year ago

    Called for an estimate and came out the next day for plaster repair. Great Service and explained the how do the repair in detail

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    Heather G.

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    2 years ago

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    3 years ago

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    Heather G.

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    2 years ago

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    Heather G.

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    5 years ago

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    Heather G.

    Wow, Thank-you for the great review. Im glad we could help.

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    4 years ago

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    3 years ago

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    Heather G.

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    3 years ago

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    Heather G.

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    4 years ago

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    6 years ago

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    Heather G.

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    2 years ago

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    3 years ago

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    4 years ago

    Kyle and Heather were amazing to work with!!! I would absolutely use them again next time for anything else we need.

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    4 years ago

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    Heather G.

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    3 years ago

    Great service, super friendly and informative about the process. I definitely recommend plaster masters.

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    6 years ago

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    Heather G.

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    5 years ago

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    Heather G.

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    6 years ago

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    6 years ago

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    Heather G.

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    7 years ago

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    Heather G.

    Thank-you for the super review! We appreciate your taking the time.

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    4 years ago

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    7 years ago

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    8 years ago

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    Heather G.

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    5 years ago

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    7 years ago

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    Heather G.

    Ron, Thank-you for the positive review. We appreciate your business.

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    9 years ago

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    Heather G.

    Thank-you for the great review. We appreciate your repeat business.

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    6 years ago

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    Heather G.

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    7 years ago

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    Ask the Community - Plaster Masters

    Review Highlights - Plaster Masters

    Kyle responded with an expert knowledge of the situation and walked us through some different options.

    Mentioned in 26 reviews

    Read more highlights

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    Aqua System Pool and Spa Repair

    (9 reviews)

    They do an awesome job and are super reliable! Pool is kept in tip top shape all year round. !read more

    The 0-1 stars is for the customer service/admin side (I would give 4-5 for the technician service…read moreonce they finally came and completed the job). VERY poor service on the admin/customer service side. I honestly don't know how they have 5 star reviews with the very poor experience I had with them for TWO MONTHS. Note: My complaint is NOT about how long the parts took to arrive-- that was not the problem. The main problems were: 1) extremely poor communication, 2) total non-responsiveness to a majority of my follow-up attempts, 3) I had to follow up multiple times to even get responses, multiple steps throughout, 4) showing up on my doorstep with no scheduled appointment (after I'd tried for weeks to get any updates from them), and 5) not making things right, zero acknowledgment and zero apology when I gave them the opportunity by directly letting them know of these issues. Other than their first response the first time I reached out (when they responded quickly to get my business), every single time after that, they were very unresponsive for the full 2 months it took to get our jacuzzi repair completed. I had to follow up with them MULTIPLE, MULTIPLE times to get responses EVERY SINGLE step along the way (and I would typically wait ~3-4 or more days in between attempts to get a response from them, so they had PLENTY of time to respond). When they did finally respond, each time, communication was lacking-- very short and not helpful/informative in their responses. This unresponsiveness and poor communication was consistent all throughout, starting in mid-June. Because of their unresponsiveness and LONG delays, it took a full 2 months from the time I initially contacted them to completion of the fairly simple repairs that needed to be done. If I hadn't followed up MULTIPLE times each step of the way, NOTHING would have gotten done. In addition to that-- for the first of a two-part repair, they had said they needed to wait for the part to come in and would let me know when it did. The first visit was June 19. I didn't hear anything for over a week and followed up on June 30. Zero response. Followed up again July 6. ZERO RESPONSE. Followed up AGAIN on July 7 (ALWAYS very polite on my end, by the way). FINALLY they responded. Finally they ordered the part that was needed in late July and said "once it's in we will schedule the repair." After ZERO additional communication from them, still waiting to hear when they would schedule the technician to come out once the part came in, the technician SHOWED UP ON OUR DOORSTEP WITH NO APPT. I had not been notified in ANY way-- phone, text, email-- NOTHING-- that they were finally ready to schedule the appt.-- they just SHOWED UP UNANNOUNCED!! We had company that day and we were not expecting the technician to come. Fortunately for Aqua System Pool & Spa Repair, we were home that day. Afterward, I let them know, politely but clearly, what had happened. They had SO many chances to make things right. But even then-- ZERO ACKNOWLEDGMENT OR APOLOGY. Ridiculous!!! They ended up needing to come back for a second repair to finish the job and for that one as well-- same old story... I had to follow up MULTIPLE TIMES to get a response from them and for them to commit to a time they would come. I would never recommend this company to anyone. Absolutely terrible customer service... and when they were notified of our experience, they still chose to do ABSOLUTELY NOTHING. Terrible!!!

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