Worst used car dealership in the DMV!!! Sold me a lemon vehicle! Don't purchase a toy car from this…read moreplace!!!

Here is the short of the long for those not interested in the long explanation:…read moreWe drove 4 hours from Virginia, with the intention of bringing home the gray 2015 BMW X3 (VIN 5UXWX9C57F0D56604). We took the car (against head manager Ali Nezam's advice), to the BMW of Alexandria dealership for a PPI (pre-purchase inspection); this cost to us was $349 plus tax. Ali tried to tell us how expensive it would be and tried to deter us from doing this. Ali tried to send us to BMW of Fairfax, where he bragged he had a "foreman that could see the car off the books". I passed obviously. The service advisor at BMW of Alexandria, John Mannion, who knew Ali from servicing his own M3 there, checked us in. Later, John finally called us and explained they had finished and we could come get the car. He told us there were numerous, serious issues with the vehicle and he COULD NOT RECOMMEND BUYING IT. He went on to itemize all the issues individually. John told us the car was "MECHANICALLY TOTALED". The cost to repair everything wrong was near or over $20,000!!! Here's the long: This included replacing the entire engine! John explained, "there were chunks of metal in the oil pan when we drained it". How could any 1/2 competent mechanic miss this? Ali's excuse was "they had just changed the oil and there were no indications of metal". After the BMW inspection and report, Ali doubled down to say "they inspected the oil pan and still found no metal". Hogwash. He's a charlatan and a liar. Tony, the sales rep, excused this because they "use a third party to do the inspection and oil changes so they must have missed it". Again, always a rebuttal or excuse for everything. There was "obvious water damage inside the cabin and around the battery" per John's report. The display screen had been changed out already and the WRONG screen installed, causing the pixel issues. Ali even tried to get a used screen from a junk yard to swap it for us. This was likely already done with the wrong model. John suspects the water damage is what ruined the original screen and "heads-up display" feature, which we noticed was not functioning during our test drive. There were oil splatters on the serpentine belt and tensioner. This was an indication of the engine blowing gaskets and it had been repaired with temporary fixes. They failed to replace the belt and tensioner so it was obvious to a qualified, competent mechanic what had happened. Multiple panels were missing from the undercarriage of the vehicle. There were suspension issues and the report stated "INCREASED CHANCE OF ROLL-OVER ACCIDENT". Ali was selling us this car for our 16 year old daughter. John said he did not feel the car would have even made the drive back to Virginia!! Ali sent an email with rebuttals to everything the Certified BMW dealership of Alexandria (who has no skin in the game and is UNBIASED) found in their pre-purchase inspection. He has an excuse for everything. Please feel free to call JOHN MANNION at the BWM of Alexandria dealership and discuss this with him if there's any question to my intentions. I am a physician and base my life and practice on transparency and honesty. All the negative reviews seem right in line with my own experience. Multiple people reporting they had to replace entire engines within weeks of buying from Ali. Upon arrival, Tony the sales rep met us and pulled the vehicle from a storage rack. He started it up and we noticed a ticking with the engine. He immediately Googled 2015 BMW X3 and showed us how this is common with the fuel injectors. I searched this quickly and found this to be true, UNLESS, it's something more serious! When I tried to address this with him, he dismissed the idea and was emphatic "it is normal and just the fuel injectors". Ok, so we sat in the car and I noticed some water in the back seat. I couldn't see where it had leaked in from but this was also a red flag. When I started navigating though the dash menu screen and noticed the pixels didn't line up. I brought this to Tony's attention and he stated "it must just need a software update". Again, minimizing every issue as "no big deal". When he couldn't resolve the issue he got the manager, Ali Nezam, involved. Now it really gets interesting. The slick tongued manager proceeded to also tell us how it "just needed a software update" and he "would take care of it". After waiting for an hour, disconnecting the battery, having his "mechanic" pull it into the garage and remove the display unit, he conceded it needed a new screen. I inquired, how do we know it's not the entire head unit causing the issue ($3000 repair from BMW) and he was adamant that it wasn't. He had a fast and slick rebuttal to every concern we had. I was polite with Ali and since he would never return my phone calls, I communicated through email and text. I requested he respectfully pay the $360 total we paid for the pre-purchase inspection, he declined. BUYER BEWARE!!!

Awesome service! very friendly and helpful staff. Kevin and Corey took great care of me n my vehicleread more

I usually go to my dealer for anything car related, but in this day their emissions inspection…read moremachine was down. Since I'd already planned the time from work, I Googled places nearby. This place had good reviews, so first I called to see what the wait was like, then drove over. The person I spoke to on the phone was pleasant. When I arrived, they asked me to scan a QR code to check in, that was neat. Although I went in for just an emissions inspection, the person who checked me in saw that my state inspection was due soon and suggested getting that done as well which I agreed to. Then I sat in the waiting area in the back and worked a bit. I wish I'd taken a picture of the waiting area before others arrived because it was so cute! It was decorated with a beach theme and there were small couches and arm chairs and games to play. I think the emissions and safety inspection took about an hour or a little more. When they finished the person who checked me out was also pleasant and chatty. He was reviewing my vehicle and what services I needed and I commented that it was much less than what my dealer recommended. He was very professional and said that the dealer might be more conservative but he believes in only getting what's necessary. I appreciated his take, and especially that he didn't feel the need to talk negatively about a competitor. I will absolutely be back to get my car serviced. It was a pleasant experience with pleasant people!

Sam has helped me with many car needs, including alternator replacement, AC system evaluation, used…read morecar inspections, and towing. Working with Sam is a breath of fresh air compared to working with dealerships and other repair shops. Independent and reliable car experts can be difficult to find (yet very valuable to have) -- Sam is one of the very best. He gets my highest recommendation.

Had a great experience in buying a second hand Toyota Yaris here at CARS USA. Eventhough the car…read morewas only $5000, I have driven it all over the place and took a couple of trips to Florida with it and it has not failed me once. I am happy and will do business again here

I was pleasantly surprised with my experience here. I want to start with a huge shoutout to Jeff!…read moreJeff was an amazing salesman because he didn't push me but he made me feel welcome and answered all my questions . I always feel there are sketchy things happening at the dealer and I am not fully convinced that they didn't use some of their techniques to hide some tricks but I feel Jeff was honest , polite , and made the process go by smoothly. The fianance manager did not push me and actually got me a better deal than the pre-financing I already had . There are some bad reviews here that make me question if I'm too quick to praise them but I would say the car buying process was simple and they treated me well

(Haven't had the car for 30 days yet--will update once it's been past 30 days)…read more Purchased a 2009 Toyota Corolla on September 27th. Didn't have the best experience but it was okay. They definitely overpriced the car and didn't want to budge on the price much which was disappointing since it is an old car. One of the sales managers, Taha, was very stubborn on the price. Got it diagnosed for a brake issue today which costs $500, but I won't put all the blame on the dealership since I should have gotten a pre purchase inspection. A tire pressure sensor came on as well a few days after I bought the car which again not great but not the worst thing. They also agreed to fix a crack and have been very stubborn and hard to deal with about that considering I don't live in VA. Overall the experience hasn't been the best. I will see how fixing the crack issue goes since I will be going back for the 2nd time so the body shop can try to fix the crack AGAIN. Overall if you want to buy a car here, I say 1. Bring a mechanic with you or purchase a pre purchase inspection 2. Consider difficulties with being an out of state purchaser if you are in that scenario 3. Be willing to walk away if they don't want to come down on the price to a reasonable amount. -These are used cars ! Not new. At this point I wouldn't recommend them and I wouldn't purchase another car from them. (I will update review once I've had the car a little longer.)

It can be challenging to find a reliable and trustworthy place to take your car - after asking for…read morerecommendations, checking Yelp, and reading reviews, Cherrydale Motors was consistently mentioned in high regards. I was having car trouble and gave them a ring to see if it was in their scope. They were friendly on the phone and said they are happy to look at it. They operate on a first come, first serve model and we're already filled up for the day (Saturday), they mentioned Monday mornings is their busiest time, but I could drop it off the night before. I took it in on Tuesday and they mentioned it might be Wednesday before I'd get it back, no issue for me. However, they called me by end of the day that my car was ready to go and the repair was just around $50. They're conveniently located to a bus stop that easily allows me to get to my office, which was extremely helpful. They have a small front office that has two seats if you wait - there is also a strip of stores/food/hair salon across the street from them and noticed they are putting in a Sprouts just down the hill from them that can easily be walked to. Definitely will be using them in the future!

I have been taking my cars to Cherrydale Motors for years. It is a very busy shop, but they perform…read morereliable, quality work. Once (out of 50+ visits), they performed work that created a downstream issue and they fixed it straight away. I like having an honest, reliable shop like Cherrydale Motors in the area.

Quick and easy, found a car i liked online, setup an appointment to see it, and test drive. It was…read moreall easy and smooth. Loved the car, and ended up buying same day. Haven't had any issues, put around 15k on the car.

I had an appointment to look at a car with Eagle Automotive Dealership. The owner, Guillermo knew…read moreI was coming and what time I was coming to meet him. When I arrived I was told the car I was interested in was in the warehouse. I waited approximately 45 mins for someone to bring a dirty car for me to look at and test drive. The car appeared to be OK and the test drive was OK. So I decided to purchase the car (2013 Ford Focus). I did not leave the lot with the 2013 Ford Focus. I was promised the car would be delivered to me. (So far, I am getting a good vibe from the Guillermo). On the day the car was to be delivered I received a call from Guillermo informing me that the person delivering the car needed to go back to the lot she was having problems. A couple of days later I was called and told by Guillermo the car should be delivered to me and that I need to have it inspected in my state. Guillermo also informed me if the 2013 Ford Focus did not pass inspection in my state he would make the necessary repairs to the car. (I'm still getting good vibes). I took the car to inspection and it failed. I called Guillermo to inform him of the failed inspection, texted him a copy of it and a short list of minor things inside the car that needed to be addressed. He then agreed to what was on the list as well as the failed inspection list. I was called to come and pick the car up everything was repaired and ready to go. Now here is where the NIGHTMARE begins. When I went to pickup the 2013 Ford Focus I had to wait for at least 3 hours due to when I got there the car was not even ready. Eagle Automotive did not even start the repairs until I got there. I was sitting and waiting for hours. Eagle Automotive repairman rushed through the repairs and now nasty and rude attitudes start to emerge. I was told by Guillermo that he was doing me a favor and some of the other people in the office (2) to be exact starting being rude and disrespectful as well. Guillermo claimed the repairs were complete and I left. Long story short I purchased, the car in December 2023 I drove the 2013 Ford Focus for (3) months Jan., Feb., and March. I called Guillermo and explained the problem. Here I am today to let everyone know this is not a good dealership to buy a car from. Eagle Automotive Guillermo sold me a car that he new had a faulty transmission. I drove the car for only three months and basically had to trash the entire car to the junk yard. Please do your research before dealing with Eagle Automotive. They ARE NOT HONEST PEOPLE!!!!! I WOULD NOT RECOMMEND BUYING A CAR FROM EAGLE AUTOMOTIVE!!!!!!!

My experience at FC Auto was exceptional from start to finish. Upon arrival, I was welcomed with…read moreprofessionalism, courtesy, and genuine care, which is increasingly rare in today's fast-paced world. The FC Auto team, particularly Bonnie E., truly stood out. Bonnie was fantastic to work with during the purchase of my 2021 Grand Cherokee Altitude, going above and beyond to ensure my vehicle was serviced promptly and thoroughly. The work was completed to an excellent standard, and the entire sales experience was stress-free, restoring my confidence in the industry. It was truly a 5-star experience! Mike C.

Went to look at a car was ready to buy and never have I been so unwelcome somewhere. When I first…read morecame in it seemed as if the person inside was surprised to have someone coming in. Car i came specifically for was just under a car cover and was told they couldn't remove the cover and i would have to return another day. Just seems sketchy looking at another Lamborghini in Chantilly too bad it's not the spec they have as i liked it more.