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Platinum Custom Car Care

5.0 (3 reviews)
Closed • Closed

Services - Platinum Custom Car Care

Auto detailing work

Auto electronics installation

Auto electronics repair

7 More Services

Paint and exterior protection

Auto paint restoration

Auto bug and sap removal

Car wash

Headlight restoration

Interior detailing

Wheel and rim detailing

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Precision Sound

Precision Sound

(44 reviews)

One star is generous. I originally went in for a quote on a remote starter and passive locking (car…read morelocks 30 seconds after the last door closes). I scheduled an appointment for 11/4 at 9 AM and dropped the car off the night before. I was told it would take 3-4 hours and they'd call when it was done. They didn't. Of course, they didn't. Hours 3, 4, 5, and 6 went by with zero communication -- not even the bare minimum courtesy you'd expect from a half-functioning business. I finally called around 3 PM and was told they were "wiring the module" and needed another hour. I arrived at 4:15 PM -- still not done. So I sat and waited until 5:15 PM, after the owner had already bailed for the day, before the car was finally finished. As I was being shown the fob, I asked about the passive locking. The tech casually hits me with, "No, you just lock it with the fob." So after 8 hours, they couldn't even manage to install the one thing I specifically requested. His excuse? "No one told me." The lack of communication in this place is honestly impressive -- but only if the goal is to fail. He then told me to come back the next day so he could "just drop the dash and turn it on," like it was as simple as flipping a light switch he forgot existed. I came back the next day -- and shocker, that tech wasn't there. Instead, the owner, John, steps out and immediately contradicts everything his own employee said. He calls the manufacturer and, surprise surprise, the module they installed didn't even support passive locking in the first place. So yes, after wasting an entire day of my time, they had installed the completely wrong hardware. John said he would overnight the correct module and call me when it arrived. He didn't. Naturally. Thursday came and went with no call. I had to call them on Friday, only to be told I now needed yet another full appointment. When I asked how long this so-called "easy fix" was going to take, after hearing that line repeatedly, John responded with the most useless answer imaginable: "It takes whatever it takes. We'll call you." Translation: We have no idea what we're doing, please stop expecting competence. So I dropped the car off Sunday night for a Monday 9 AM appointment. Once again, the entire day passed with zero communication whatsoever. I called at 3:30 PM -- same copy-and-paste excuse: "We're wiring the module, another hour." No call after that, obviously. At 5:03 PM, John leaves a voicemail claiming they're closing because I "wasn't there," even though I was literally five minutes away and had received no updates besides the one call I made. I called back instantly -- straight to voicemail. At 5:07 PM, I arrived to find my car still sitting inside the shop and the place completely closed up. They didn't even have the decency to wait the extra two minutes after leaving the voicemail they should've left hours earlier. This shop is a complete joke. Zero communication, zero professionalism, zero accountability, and nonstop excuses. Two full appointments, two modules, and several days of wasted time -- and they still couldn't deliver the service I originally requested. And to make it worse, the half-baked system they DID install doesn't even work correctly: * If any door except the driver's door is open, the system still locks the vehicle -- totally incorrect behavior. * Once the vehicle auto-locks, it won't unlock with the fob or the app after about 5 minutes. * Only one of the two fobs actually works. * The "alarm" is a sad joke -- all it does is flash the high beams like the car is trying to signal for help. At this point, you could hand the tools to a random passerby and get a cleaner, more accurate installation. Truly, anyone off the street would've done a better job. I genuinely don't think it could've come out any worse unless they intentionally tried to mess it up. Absolute bunch of morons, with a bunch of fake signage claiming they're the best. I think their BBB Accredited sticker on their door is funny, given that the BBB website says "Not Accredited" in big, bold letters.

I was first given a quote of of 469.00 including installation. But when I came in to have the work…read moredone. I was given a different price of $524.99, I mentioned the man earlier quoted $469.00 he said the product 399.99 plus 100.00 for labor, I agreed to pay. But then upon picking up my car I noticed the receipt said $624.00. These people are a rip off . Don't trust what they say unless you have the quoted price in writing.

Village Auto Sales - Grabd caravan

Village Auto Sales

(22 reviews)

Nice, friendly, no pressure. Gerry walked me through the process, even connected me to a local…read morecredit union for the best rates. I asked for pictures of the under carriage and frame, he did one better by putting it up on a lift so I could do a full inspection. Service like that makes me want to tell everyone.

Let me start this review by stating that for nearly 50 years there is NOTHING I have hated more…read morethan shopping for and purchasing a new vehicle. HOWEVER, this was my BEST experience ever. I began by researching and deciding what kind of vehicle we wanted and about what we wanted to spend and started searching online. Through CARS.COM we located a perfect match about an hour away at 123 Village Auto Sales and called to make sure it was still available before driving that far. When we called Gerry answered the phone and when we told him which car we were interested in and where we would be coming from he told it was available and went on to inform us not only all the great things about this vehicle but also the several issues with it because it didn't want us driving down if the issues were going to be a problem. This was a pleasant surprise compared to what I have dealt with in the past - auto salesmen doing everything just to get you to their lot. We drove down immediately after the car and loved the vehicle - it was everything he told us. Gerry guided us to a bank that would finance the vehicle and walked us through the process. He insisted we tell him any concerns we had so he could get the vehicle ready while took care of our end and we wrapped everything up in a few days. We love out 2015 Subaru Forester. We have had it for about five months now and have had absolutely no issues with it NOR have we found anything that we weren't fully made aware of by Gerry. I would strongly recommend Gerry and his team at 123 Village Auto Sales and we will be returning the next time we are looking.

Platinum Custom Car Care - auto_detailing - Updated June 2026

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