Wow, epic FAIL, Pearle Vision. My 82 year old mom has been a customer for years. In fact, when she…read moremoved 13 years ago to MD from MI, she continued to support Pearle Vision because she was already familiar with your service and products. My mom visited PV recently (about 2 weeks ago) and got her annual exam. I instructed my mom to also ask for her PUPILLARY DISTANCE measurement while there. Pearle Vision REFUSED to give it to her because she was not getting her glasses at this location. She told them she has always bought glasses with PV, and though it has been 3 years since she bought some of your costly frames, she is a long-standing PV customer. Her finances no longer allow her the luxury of $400-$500 frames with prescriptions from your store. Again it was reiterated that PV will withhold measuring her pupils to ensure she gets her prescription filled with JUST THEM. That is a shame! My mom has been a loyal customer for years; she needs the PD # so she can buy some more affordable glasses (I intend on purchasing her an extra pair or two online). She PAID for the eye exam but not having a PD means she cannot purchase online, MORE AFFORDABLE glasses. Yes, she can just Google "how to get your pupillary distance" and do it herself, but why should she have to do that when the employees at PV already know how to do it? My mother is never coming back. I am sure PV's treatment of her has been the talk of conversation in the retirement home (where nearly 100 senior citizens reside) all week! Look how many customers PEARLE VISION could have had by doing something as simple as giving a customer her PD number. Well, if you are reading this--there is a SOLUTION... The WALMART SUPER-CENTER in California, MD will ABSOLUTELY give you your PD with an eye exam! In fact, even though my mother has already paid for her eye exam at Pearle Vision, they said if my mom comes in, they will measure her eyes (as PEARLE VISION SHOULD HAVE AND COULD HAVE DONE) for her for free! THAT is the personification of customer service!! My mom told EVERYONE in her building how kind Jenna was at WALMART and even though she did not purchase from Walmart Vision, they impressed her with their customer service. Shame on you, Pearle Vision. You lost a lifelong customer, and potentially an entire apartment complex of new clients because "your company policy" is to withhold a simple measurement (in an effort to FORCE a customer to only purchase from you). Compassion is what makes and KEEPS a customer; and you could learn a thing or two from Walmart!

Great friendly and knowledgeable staff!! Went the extra mile to help me when I lost one contact on…read morevacation. I called every optometrist in the area and I wouldn't recommend any other one now that I know Pearle Vision is exactly true to their name !! What a Pearl of a doctor and office !!!

Can't even give 1 star. The office intentionally schedules patients alternating from the optician…read moreto the doctor. They are not backed up as they will tell you. Expect to be there for a minimum of an hour and a half. This time does include picking your frames and ordering them with the technician.

Staff called to try to get us to move appointment I set up almost a month ago and unfortunately I…read morecouldn't move it. When we arrived they tried to get us to move it again by saying they were an hour behind. The staff did not look professional for a facility where medical appointments take place. Will not be returning and making an appointment with a legitimate doctor's office.

I scheduled here instead of my regular bc my daughter did hers and Dustin was amazing. I made an…read moreappt very excited to get new glasses. I forgot my purse at work and didn't realize it so I had to stop to get it. I was going to be 7min late. I called WHILE I was on my way and said I'd be 5-10 min late but I was coming. Rude female says I'll have to reschedule if I'm 10 min late...so I literally put it in my map and it said I'd be there at 1005. So I called back to give a better idea to check bc I wasn't driving all the way to California to be denied. No one answered, no one called back. Find somewhere else.

Piss poor customer service…read more After we arrived, we were advised that our insurance wouldn't cover the visit, so I contacted our insurance company to verify. We had a young lady trying to assist us with an issue while talking with our insurance company and they were discussing how your office could correct the issue. All that was required was for your office to contact the insurance company benefits. The black woman that appeared to be the manager refused to proceed because it wasn't the office's job! If your customer service doesn't want to do customer service, you might want to rethink your staff! You might also provide the fact that you aren't going to accept insurances!

Dr Jeffries is wonderful, and Miguel was skilled in helping me pick the best frames for my face. He…read morewas friendly, fun to work with, and knowledgeable about extra options for my new glasses. Highly recommend this location!

Jennifer and Karen fixed my glasses and were an absolute joy to work with. I'll be back again!read more

I have seen Doctor Kasmani for the past 5 years and have nothing but positive things to say…read more Timely, thorough, and professional. My only complaint is the records are not electronic yet and it is more cumbersome to get information to other places or from the other offices.

If you want to leave feeling confident in your eye exam screening, don't go here…read more It's a virtual appointment and no eye doctor is onsite. When making your appointment, there is one SMALL check off box and in the fine print it says this is a virtual appointment, no doctor is onsite and we are going to charge you $40+ dollars to screen your eyes with a machine that your insurance will not cover. When you arrive the first thing they say is there is no doctor on site, this is a virtual appointment, and we are going to use a machine to screen your eyes and you will have to pay 40+ dollars that your insurance will not cover. Every person that walked in was not aware of this because it is in the fine print that you check off with numerous other statements. Like most working professionals, we do not want to reschedule at another site where there is a doctor present. We've already taken off a day from work to be here. I was repeatedly asked, "what line can you read?" When only one line was present. There was clearly some IT issue because it was only showing me one line on the screen. This was followed with some laughter and then the correction to show multiple lines. This happened multiple times throughout the screening and I was told, "this always happens." I told four different employees that I had LASIK surgery mono vision many years ago and I wear glasses for distance only at night while driving. I was told it was documented in my chart. I had to repeat it four more times because no one read the chart. Additionally, at the end of my appointment, the person on the screen of my virtual appointment (presumably the Dr) says "wow, you naturally have mono vision. People pay to have this." "No, sir. For the 5th time, I had LASIK surgery mono vision." "Ohhhh", he replies. I did not leave feeling confident at all in having a thorough eye exam screening and have scheduled an additional appointment elsewhere. This was a waste of time and money.

My Eye Dr. in California Maryland, has disappointed me. I ordered a pair of sunglasses 1/11/20 and…read morestill have not received them. I will not go back. I also agree with Jamila L. on the customer service.

Professional and likeable, he conducts his exams smoothly and without undue stress on the customer.read more

This is the optical center in Walmart. Their doc is inexperienced and gave me a prescription that…read morejust doesn't work for me. Since I was switching to progressives I made an assumption that I was just adjusting to my new glasses, but they have never worked.

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