Wow, epic FAIL, Pearle Vision. My 82 year old mom has been a customer for years. In fact, when she moved 13 years ago to MD from MI, she continued to support Pearle Vision because she was already familiar with your service and products. My mom visited PV recently (about 2 weeks ago) and got her annual exam. I instructed my mom to also ask for her PUPILLARY DISTANCE measurement while there. Pearle Vision REFUSED to give it to her because she was not getting her glasses at this location. She told them she has always bought glasses with PV, and though it has been 3 years since she bought some of your costly frames, she is a long-standing PV customer. Her finances no longer allow her the luxury of $400-$500 frames with prescriptions from your store. Again it was reiterated that PV will withhold measuring her pupils to ensure she gets her prescription filled with JUST THEM. That is a shame! My mom has been a loyal customer for years; she needs the PD # so she can buy some more affordable glasses (I intend on purchasing her an extra pair or two online). She PAID for the eye exam but not having a PD means she cannot purchase online, MORE AFFORDABLE glasses. Yes, she can just Google "how to get your pupillary distance" and do it herself, but why should she have to do that when the employees at PV already know how to do it? My mother is never coming back. I am sure PV's treatment of her has been the talk of conversation in the retirement home (where nearly 100 senior citizens reside) all week! Look how many customers PEARLE VISION could have had by doing something as simple as giving a customer her PD number. Well, if you are reading this--there is a SOLUTION... The WALMART SUPER-CENTER in California, MD will ABSOLUTELY give you your PD with an eye exam! In fact, even though my mother has already paid for her eye exam at Pearle Vision, they said if my mom comes in, they will measure her eyes (as PEARLE VISION SHOULD HAVE AND COULD HAVE DONE) for her for free! THAT is the personification of customer service!! My mom told EVERYONE in her building how kind Jenna was at WALMART and even though she did not purchase from Walmart Vision, they impressed her with their customer service. Shame on you, Pearle Vision. You lost a lifelong customer, and potentially an entire apartment complex of new clients because "your company policy" is to withhold a simple measurement (in an effort to FORCE a customer to only purchase from you). Compassion is what makes and KEEPS a customer; and you could learn a thing or two from Walmart! read more

Pearle Vision - Optometrists Near Me - California, Maryland

Great friendly and knowledgeable staff!! Went the extra mile to help me when I lost one contact on vacation. I called every optometrist in the area and I wouldn't recommend any other one now that I know Pearle Vision is exactly true to their name !! What a Pearl of a doctor and office !!! read more

Pearl Vision is the best-ever for purchasing your prescription glasses. All personnel are professional, friendly, and helpful-- especially Rebecca and Dr.Jared ! Rebecca expertly fitted me for the perfect frames for my prescription and Dr Jared assured me my glasses would be ready in less than a week. read more

After losing two eye doctors (one that passed away, and another that disappeared when a local glasses franchise shut down), I was a little nervous about needing to find a new optometrist. My appointment was scheduled for 9:45am, and I arrived at 9:30am (as a new patient, they suggested coming 15 minutes early to fill in paperwork), which was right when they open. I didn't realize I would be one of the first customers/patients of the day, and they were incredibly prepared for us first thing in the morning. The showroom and the exam rooms were all bright and clean. Jared took my temperature and got me started with the paperwork. Another woman (I didn't get her name) answered my questions and processed the paperwork for me. Amber took me back to the pre-exam screening (with the color test, the dreaded eye-puff, etc), and then I saw Dr. Brooks for my actual examination. He was a DELIGHT, and answered my questions quickly and knowledgeably. I arrived a little after 9:30am, and was out the door by 10:15am. Because my insurance fully covered the exam and I wasn't looking for new glasses, the check-out process was super easy and super fast. During the entirety of the time there, I witnessed full mask-wearing, temperature-checking of everyone that walked through the doors, and surfaces/items consistently wiped down (including the seat and equipment during the exam). I was nervous about getting an eye exam in a pandemic (regardless of state regulations), but the care the employees were obviously taking, and their friendly attitudes eased my fears a lot. Every person in there was easy-going and eager to help, and I appreciated feeling like I was taken care of. I'm so relieved to have found an eye doctor that doesn't pressure sales post-exam, and one that is super easy to get a hold of and make appointments with. Somehow, all of the local optometrists were booked out for MONTHS, but I managed to make an appointment for an exam within weeks of calling to inquire about them. (Also I want to reiterate how friendly and kind this staff is. In the less-than-an-hour I was there, I received compliments on my glasses (twice!), my handwriting, and my eyes. What a great way to start a Monday morning!) read more

Best optometrist and opticians in the area. I've had a few duds in the past, and you know how annoying it is when your prescription is off even the slightest bit - it's awful. Dr. Brooks takes his time, is very low-key, friendly, and relaxed. Jared in the shop is very knowledgeable and friendly, too. No high-pressure sales of coatings, thinner lenses, etc., just lays out all the options and helps you pick what's best for your prescription and budget. Couldn't be happier! We did have to wait two months for an appt because they were so booked; they're that busy for a reason. We were happy to wait since we didn't have urgent concerns. read more

I've been a patient of Dr. McKimmie for many years. I found the staff and the Dr to both be extremely professional, helpful and caring. The office looks beautiful and has many high tech devices. I would highly recommend them read more

This is absolutely the best place to go to if you want a thorough eye exam. Dr Mckimmie is awesome. The staff is very knowledgeable and always helpful. read more

I cannot believe how rude the associate was that answered the phone today 6/2 at 330 pm. I called to inquire on an appointment, and was shut down immediately. When the associate answered the phone I asked if I could make an appointment for Friday 6/9, to which she replied, "No, you can't." There was dead silence for a minute because I was so surprised, and I asked why I wasn't able to do so, she stated that they were booked until July. Being booked until July is not a problem at all, but when someone asks if they could make an appointment, maybe don't be an asshole to them right off the bat. I hung up and made an appointment elsewhere, and will never be visiting this establishment. read more

Took my mom to Dr Brooks. He was so kind to her and made sure she could hear her by speaking directly to her in a loud voice. He took time to measure her book reading distance and made sure her new prescription would help her see her books better. The staff who helped with ordering and fitting her glasses were wonderful! I'll go to Dr Brooks when I'm due for new contacts and glasses. read more

I could not agree more with Sarah S. The person answering the phone is very rude and not helpful. I have been going to Pearle Vision in California, MD for all of my eye care needs for almost 20 years but for the past couple of years, when I call the office, the lady answering the phone has been exceptionally rude and has absolutely no desire to help me. My most recent experience was 11/27/17 at 10:00. I would think most businesses wouldn't want that kind of interaction with the public but perhaps they have too many customers and are trying to get rid of current customers and prevent new customers from coming to them. BTW, I really like Dr. McKimmie. She is excellent, so I will probably continue to have to put up with the rude lady that answers the phone. I will try to make my appointments online and avoid having to call the office, if possible. read more

Without insurance, this is not the cheapest place to go. But, out of the three places my family has been to in St. Mary's county, it's the best. The staff is very professional and friendly. read more