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    Platinum Heating & Cooling Service

    3.0 (8 reviews)
    Open Open 24 hours

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    Response time

    10 minutes

    Response rate

    100%

    Services - Platinum Heating & Cooling Service

    Air duct cleaning

    HVAC installation or replacement

    HVAC system repair

    2 More Services

    Water heater installation

    Water heater repair

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    3 years ago

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    10 months ago

    No showed for my appointment even though they sent a confirmation the day before. Didn't even bother to tell me until I called them.

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    11 months ago

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    2 years ago

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    11 months ago

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    3 years ago

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    Eduard K.

    thank you for your kind review!

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    3 years ago

    Had Platinum do the installation for my new house. Very punctual and kind guys. Everything works as it should! No doubt!

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    All Duct Cleaning - Return line air duct cleaning project in Livingston

    All Duct Cleaning

    (39 reviews)

    I called on Saturday and they were able to come on Tuesday which I appreciated, because the new A/C…read moreis being installed on Thursday. Malik cleaned our ducts and vents and sanitized them. Sanitizing the individual duct/vents was added ($25 extra for each vent) to the originally quoted package which he said only includes sanitizing the main duct, but I wanted that done after seeing the mold build-up on the vent registers. He also helped taking out the moldy vent registers because it's probably better just to replace than trying to clean them. Overall, glad we did the cleaning, though I wish it was clearly stated the vent sanitizing was NOT included in the quote, because the quote just said "...air duct cleaning includes up to 15 supply vents and returns, two main duct per single unit, sanitizer (to prevent mold growth)..." A little update: Later through the check-in with the owner, the owner Nick answered all my questions, told me how to maintain, and that we won't need to do a cleaning again until a few years later. Also after hearing my concern about the mold on the registers, he said the registers needed to be thrown out and replaced, but the ducts behind the vents themselves didn't have mold so didn't have to be sanitized, even though it was my request to sanitize them. I was told main duct/trunk sanitization is what they usually do and individual duct/vent sanitization is not a recommended practice actually. He offered to refund the extra charge for the vent sanitization that I didn't need. I appreciate that honesty and accountability.

    Cancelled on me the first day and came three hours late the next day…read more To clean my dryer vent the guy on the phone said it would be a 100-200 bucks. Turns out they charge $30 a foot and my bill was about $750. They were at least supposed to quote me before doing the work but they didn't. I spoke up and they apologized for not showing me the quote first and charged me 400. I paid. And now that I'm playing it out in my mind, I feel like this might have been all by design. I think I was just played big time.

    Drx Duct - Lint that the rude technician made me pick up myself

    Drx Duct

    (32 reviews)

    Everything went well . I called DRX Duct this morning I was…read moreso lucky that someone cancelled . I highly recommend them ! I don't usually write a review . I want you to know they are trustworthy and competent . They made it to my House this morning They were clean , efficient , helpful . It was a pleasure . They were knowledgeable. My husband is a contractor And they passed the test . My friend also recommended them highly . We are very happy!! Thank you DRX duct we appreciate good work . Amy and Paul Lewis South Orange NJ

    I called DRX to clean the chimney of my wood burning fireplace. I spoke with the the company and…read moretold them it was a single flue wood burning fireplace that was last cleaned a few years ago (2-3 years). They told me they could clean the chimney and we scheduled a session. The technicians called and arrived on time. They put down drop cloths and set up for the cleaning. All done very professionally. They started to do the cleaning which consisted of a large vacuum unit and compressed air. There were no brushes or other usual chimney cleaning equipment. The entire cleaning was done within the house. No one cleaned the chimney from the top. When I went to look at the cleaning I noticed there was still some evidence of creosote in the firebox. This is the reason I called them to do the chimney cleaning in the first place. I was told by the technician that they only do a Level 1 cleaning which is removing loose dirt and dust. (He showed me pictures of the work that was done and this level of dirt was removed). When I told him I was concerned about the creosote he said this was level 2 or 3 cleaning and they don't do this level of cleaning. I would need to find someone else to do this and they didn't have anyone to recommend. The technician said they can't tell the level of cleaning until they come out and most chimneys only need level 1. I said that when I book the appointment no one ever mentioned level of cleaning. I understood that the level of cleaning can't be assessed on a phone call. But, if this was known I might have made other arrangements. The owner did follow up with me later in the day to discuss the feedback I provided the technicians. I explained my concerns and he was gracious in understanding my perspective. Although there was the misunderstanding in the level of cleaning, the process was handled in a professional manner.

    Platinum Heating & Cooling Service - hvac - Updated June 2026

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