It was amazingly easy to book a ride from SeaTac airport to Gig Harbor. The driver Val was…read morecourteous, helpful and on time. He kept in contact with us after our plane landed and we met him at a designated door per the instructions. He helped us unload our luggage and move it a car we would be using. I will definitely use Eastside Limousine again next time I return to SeaTac!!! Plus the car was incredibly comfortable and bottles of water were available! First rate service!

Very patient. It was a nice n relaxing ride on the way home. Itvwas nice considering we have been…read moretraveling all day

Are you looking for a comfortable and easy way to get from airport to downtown Seattle hotel? We…read morechose Seattle STS based on Yelp reviews and it was a good choice. Easy to book. Pick up curb side. They track your flight and are ready to pick you up as soon as you get your bags and exit to curb. Smooth ride. Nice, roomy, clean SUV.

After a long day of travel it was a nice transition to be quickly picked up and driven away…read more.. thank you STS for being timely and having such luxurious vehicles. Our driver, Gurjinder was very professional and a nice smooth driver. We recommend STS!

The initial reason I contacted them was due to an error on my part. I won't go into detail…read more I just want to share that it was literal MOMENTS after I sent my message in to this company when I got a call from the company. The guy on the phone was extremely nice, I could tell he genuinely cared and I felt bad for my mistake but the customer server was so gracious the whole time. I rarely see such quick and genuine service these days. It really stands out, not like a sore thumb, more like a diamond in the stone. We need more companies like this, personable and human and professional.

**Four Rides, One Luggage Tetris Disaster, and a Wheelbase Lecture**…read more We used this company four times between June 11 and June 21. The first three rides were good. The fourth ride, followed by the company's defensive and condescending response, earned the two stars. For our final transfer from the Seattle Marriott Waterfront to SEA, there were two passengers returning from an eight day cruise. The company had already transported us from the airport, to the cruise pier, and back from the pier. Our luggage needs were therefore not exactly a mystery. Before the reservation was confirmed, I requested Navneet, who had driven us previously in a larger and more comfortable vehicle. That request was never acknowledged. Instead, the company sent a BMW i5. They later provided a detailed explanation that it qualifies as a standard sedan because its 118 inch wheelbase exceeds Washington's minimum requirement by four inches. Congratulations on the wheelbase. Unfortunately, those extra four inches did not provide enough luggage capacity. The driver placed bags in the front passenger seat, obstructing the passenger side window and potentially limiting visibility of the mirror. She then complained about the luggage during the ride, as though two people returning from an eight day cruise had committed some shocking act by bringing suitcases. The company repeatedly states that safety is its highest priority. It was not the highest priority during our ride. Once it became clear that the luggage did not fit safely, the appropriate response would have been to stop, arrange a more suitable vehicle, or find another safe solution. Instead, the luggage was stacked in the front seat and the trip continued. The company continues to focus on the fact that we reserved a sedan for two passengers. Apparently, confirming the number of passengers also confirms that they will be traveling without luggage. Their response stated that "facts matter," so here are the facts they continue to avoid: The vehicle did not have enough room for the luggage. The bags were placed where they obstructed the passenger side window and may have limited visibility of the mirror. The driver complained about the luggage. The trip continued anyway. They also wrote that "expectations and requirements do not always walk the same path." That may sound impressive in a management seminar, but it does not explain why luggage was stacked where it could interfere with the driver's visibility. This was never about demanding a complimentary upgrade or expecting a specific chauffeur. It was about sending a vehicle capable of safely carrying two passengers and their known luggage. Instead, the company's position appears to be that because the vehicle technically met the definition of a sedan, everything that happened afterward was acceptable. Minimum compliance is not the same as safe, thoughtful, or professional service. The first three rides were good. The final ride was poorly planned, uncomfortable, and potentially unsafe. The response afterward was a master class in defending technical compliance while avoiding the actual problem. Their priority seems to be winning an argument rather than understanding why a customer felt unsafe. Two stars remain generous. One for the first three rides and one for the four inch wheelbase surplus that apparently mattered more than unobstructed visibility.

We've been using Eli's services for over 5 years now! Simply put every aspect of his business is…read morefirst class all the way. Totally reliable on-time pick-up every time! Thanks Eli!

My driver was amazing and patient. My flight was very delayed yet he kept track of us and ended up…read moremeeting in the airport since the holiday traffic was wild that night. Clean car, easy access, and a polite friendly driver made for a good experience.

The driver arrived early to pick up Elders from Seattle Indian Health Board. The driver was…read morepatient, respectful, and friendly. A&A Limousine & Bus Services website booking process was smooth. simple and easy to use. The Administration's response time was timely, and excellent customer service. I would recommend A&A limousine services to family, friends, and others.

Responses timely. Very smooth booking . The driver was friendly and was on time. Great for anyone…read morelooking to book for Prom.

We have used these folks for years and they are GREAT!…read more Completely reliable (always on time if not early), the drivers are helpful and polite, they usually have bottled water for us waiting in the car, the cars are clean and well maintained, and they are always accommodating, even on short notice. We use them regularly for airport transfers and have also used them when departing on a cruise. They do the driving and drop you right at the curb; SO much more convenient and less stressful than driving yourself, cruising the parking lot for an empty space, then schlepping your suitcases through the garage, down an elevator, across the Sky Bridge.... Well, you get the idea. Travel is stressful enough. The rates are easily more economical than parking your own car in some random garage for several days (especially at the airport), and you have the security of knowing your vehicle is safe at home. Highly, highly recommended!

Our family recently used the services of Metropolis to take our family from three different…read morelocations to Sea-tac in December then pick us up at airport In January and return us all to our respective homes...It was effortless and we were so impressed with the drivers' courteous and professional service. It was so comforting to know thru Mike's text and e-mail messages the total price and when they would be picking us up and receiving messages regarding the return trip. We would absolutely use them again and recommend them highly!

Excellent service! Prompt and friendly! Definitely…read morerecommend. Will use again. Thanks

Family owned and operate. Top notch customer service, very professional and accommodating…read more I requested two last minute changes during Father's Day weekend and both were approved on the spot with a smile. I have terrible social anxiety and they made me feel completely comfortable during every exchange, last minute request and schedule change. I highly recommend their services.