I always get great service here. They are very accommodating. Jenny has been doing my nails, she's very friendly and outgoing makes the time go by so much faster while you're waiting to get your nails done . She Makes sure that your nails are done just right. I've never had a problem. read more

Went in for no chip mani & pedi with my daughter. initially service seemed good however; beginning day 4 after service our nail & toe polish began to crack & chip, even lift off of some nails completely. paid $240 for services that didn't even last a week. read more

I had a pedicure here this morning. It took less than 20 minutes start to finish, including removing old polish. read more

I love them. Always so nice and they do a great job!! They have recently updated the interior looks great!!

First time at this salon, and just want to add that I'm 7 months pregnant...so I really wanted a trustworthy place to go to, since I haven't gotten a mani/pedi this whole pregnancy. I called about an hour before to make an appointment, and when I walked in at my scheduled time, they took me right away Another side note, I found one of their coupons that I got in the mail for a mani/pedi with hand spa for $45, so I decided that would be the safest for me to do since I'm pregnant. Anyways, the lady who took care of me was very experienced and nice, she noticed my baby bump and helped me get up from the chairs. The hand spa was relaxing; she offered to put this honey hand scrub on me, or an almond milk hand scrub, and I chose the latter. I barely smelled any of the nail polish fumes, and they opened the front door to let some fresh air in, since a lot of people started to come in around 6pm. Not sure why this salon got such bad reviews, but I would definitely go back. The girls know what they're doing here, and it's close to my house, so I'll definitely be in for a visit after I deliver this baby in July read more

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My husband bought me a gift certificate from here. With 2 kids under 4, it's been a while since I've been out and I thought ok I'll just get a polish real quick. GC, expired a few months ago. Never had this experience. Called and they refuse to honor the GC. So my husband just donated money to their business?! Never going here again, ever. read more

Platinum Nail Salon - Nail Salons Near Me - Wauconda, Illinois

Not only did they cut my husbands foot, it got infected. The man who injured him laughed it off. Also they failed to be open at the time of an appointment. They do not care, are no the cleanest and should be avoided. I had been a customer for years prior to this week incident. No stars read more

2 stars for getting job done. The tools they use have rust. This is a red flag and may cause liability of infecting someone with that. Flies everywhere. Employees kinda rude, not welcoming like you walk in and and they greet you with: "Please sanitize your hands". Not a relaxing place. Drive a little farther and find something else that is worth your money. read more

Came back with amazing looking nails. The costumer service was great, everyone was friendly and the quality of the nails came out very nice. Definitely recommend. read more

Platinum Nail Salon - Nail Salons Near Me - Wauconda, Illinois

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Don't waste your money here. I made an appt for a pre-wedding mani-pedi for myself and my 3 daughters. The staff is super nice and accommodating but the quality of the work is poor. My daughters gel nails did not cover her nails completely and they were very thick. Both my other daughters manicures started peeling off shortly after we left the salon. Instead of filling in the growth on my nails all she did was remove the polish, soak in acetone, smooth the growth and polish again. Never offered to put tips on my 2 broken nails. 3 days later my nails are coming off - I'm assuming due to the acetone soak. My pedicure was rushed and not thorough. There was no attention paid to the callouses on my feet All our pedicures started chipping within 2 days. I spent a great deal of money and expected quality read more

I have been going to Fiona for a while now, she is the best! They also have a lot of plastic up to keep a distance. I feel very safe going there! Love them! read more

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I have a perfect manicure, called the Dip. The girl did a wonderful job & my nails look fabulous. I will be going back. read more

This place is hit or miss. Have had some excellent experiences at PlatinumNails. Last time had a great pedicure! Was very pleased . But just had one today and it was pathetic . It is a Monday they are not busy but I got the absolute bare minimum, super fast, no care taken in anything . I swear a blinked and she was already draining the water out and doing a super fast sloppy paint job. Maybe 30 seconds of a quick massage . Then on to my nails...the (male) tech did not listen to anything I said. I told him how much I wanted them cut down right when I sat down but he asked me, twice, if I wanted them cut down. Again he was super fast and sloppy. Nails now look very think because be never bothered with any smoothing them down after he filled them. I have been going to this salon for a while always tipped generously . Time to start looking for new salons. read more

I thought the idea of an appointment was that you would get in fairly close to the time that you asked for. I get there and clearly there are so many people in front of me that it would take at least an hour or hour and a half to be done with them. People are even coming in the door that they turned away a half hour ago and they're telling them to come back in another half hour. People make appointments because they're busy and they want to work around their schedule. These people are just greedy read more

Been coming here for 8 years and its become ridiculous.. why even make an appointment you still sit around and wait 20 to 30 minutes. It's happened now at least a dozen times. There are a ton of these places you would think they would figure it out. If you dont have anyone available just say it! Time to move on. It's too bad because I like their work. read more

READ THIS BEFORE GOING !!!! I don't recommend coming here! Today was my first time going to Platinum Nail Salon here in Wauconda and it was a horrible experience. The lady that did my eyebrows was nice and all but didn't do a good job she left little hairs that are noticeable (unibrow area) and the guy that did my nails didn't do a good job either he did one of my thumb nails bigger than the other one and didn't pain them good either !! in general my nails look crappy and he was the one that charged me so he just gave me a total and in my head it didn't add up I felt like I paid more than what I should've and when I left I ended up adding it up and he gave himself an $8.00 tip without letting me know/telling me! So if u end up going don't be dumb like me and make sure everything ads up. I'm 15 years old so he most likely thought that just bc I'm young he could fool me and he did so girls/women reading this be careful!! And make sure u notice everything!! read more

Got my nails done with dip powder for the first time ever and they turned out amazing !!! not to mention the sweet lady who did them was absolutely the best!! She had conversation with me and was so friendly ! read more

Awful service I've been coming here for 10 years and it's finally time to find a new place they only had 3 people working and had tons of appointments and were still accepting walk ins then had the nerve to tell me I have to wait even though I was on time to my appointment an the people who walked in missed their appointment. Then told me it might be another hour but kept telling everyone else half an hour a bunch of bs then they didn't do a good job and chipped my nail polish and told me it was my fault decided to leave without tipping and will not be returning not to mention one of the light bulbs in the nail drying station exploded and burned me and they still made me pay for my nails. read more

I recently moved to the area and was in search of a new nail salon. I generally get no-chip manicures and pedicures every other week or every 3 weeks. Though this place was $30 for a no-chip (I'm used to paying $25), I decided to give it a try. Huge mistake. The lady who did my nails treated me as though she was doing me a favor by doing her job. She barely spent any time on my nails at all, leaving my cuticles all jagged and extra nail polish on my skin. She completely messed up one nail and when I asked her to redo it, she blamed it on my "peeling nails" and redid it, huffing and puffing the whole time. The pointer finger nail on my right hand is still all jacked up. The entire manicure from start to finish took about 15 minutes. That means these people are making $120 an hour plus tip to do crappy no-chip manicures. Nail salons are a dime a dozen. I'll find a new one that actually appreciates my business and does a nice job. This place sucks. read more

Had a coupon for mani/pedi so this is first visit and had an appointment. No waiting, and my greeting was very businesslike. Basically, come and sit down in pedicure chair. I wanted to pick color first, so was given a plastic palette consisting of a few pages of colors. Didn't know the brands of polish I was choosing from, but picked one. Asked if I could bring a couple of magazines before I sat down. Those were in a basket in the front of the shop. All the technicians wore face masks, as the smell of chemical was fairly heavy. At some point, they propped the door open. They had the standard massage chair & the stationary bowl that your feet go into. I like to sit and look at magazines, so I didn't mind no personal chats. Hard to do with a mask, anyway. At the end of the mani/pedi (which took about an hour), I was very pleased with how it turned out. I'm on day 3, and no chips or knicks. Looks great. I would go back, with an appointment, and give them another try. They are inexpensive compared to other "salons" in the area. read more

I was happy to find this nail salon near my home but I had a terrible experience. The owner seems to be friendly & greeted customers as they came in. I had made an appointment for a pedicure & because I was not familiar with the staff, the owner/manager assigned a 22 year old girl to give me a pedicure. This "worker" (& I do use that term loosely) hardly spoke to me- - - probably because she was more interested to text back & forth with her friends. I felt it was SO inappropriate & unprofessional. She cunningly started making small (insincere) conversation towards the end of my pedicure- - -probably to get a better tip. I knew I felt the mgr needed to know that her staff needs to pay attention to their customers & not text during work. But when she was finished, she called the mgr "mom.". So I realized she is a "protected" employee. Of course, I never went back. read more

Pretty bummed right now. I've been coming here for over a year regularly, sometimes with my daughter and we usually come around 6pm during the week. Truly enjoyed the atmosphere but today I was told on the phone there is no one named Fiona and they close at 6pm. When I tried clarifying who I was, they hung up on me. Their website and business door clearly says 7pm so I suggest you change your business information to retain clientele. For now, BYE FIONA! I was a good tipper too. read more

Worst pedi I ever had also refused to honor buy 1 get 1 pedi coupon due to a "misprint" even though we mentioned the coupon when booking the appointment and prior to the pedi. Very mediocre halfhearted pedi nearly no exfoliation polish lasted less than a week read more

Literally the worst pedicure I've ever gotten and it's not even that cheap. They didn't scrub or massage my feet/lower legs, manage my cuticles, or pumice anything on my feet. I've never had a pedicure that didn't do at least 2 out of those 3. Besides that there was nail polish spots on my toes so the polish clean up wasn't there either. read more

The loveliest women who do excellent work and are in a new pretty clean and quiet at platinum nails. I have been 3 times and will continue there. Sue O. As for pedicures try Tony. He is great. I have never seen anyone text in this shop. read more

The girls do the best work. My nails always look great. Clean place. Good prices and if it's not too busy you get a nice shoulder massage. I only get acrylic nails done so I can't testify to their other services. read more

I'm 69 yrs. old and this was the worst pedicure I have ever had. The girl was done in 20 minutes. I showed her my caluses on my feet that she didn't even touch. She looks at the guy doing a pedicure next to us and says to him"Caluses" and gets up to get one of those things that you use to shave off dead skin and starts on my caluses. When she finished, I got home and had to cut off the rest of the caluses that she worked on, what a joke. I'm talking about two calluses on each foot. The ones on the big toe and the other one on the side of the little toe. I can't believe that they can stay in business. They are friendly but incompetent. Close to home but Will never go back!!!!!!!!!!! read more

I absolutely agree with the other 2 reviews. However the place is under new ownership with new equipment. They are very dedicated to their customers. after receiving a pedi and mani they masage your shoulders with hot towel or hot air. I encourage anyone who has had bad issues with the salon please try it again. I've been going there for 6 months. I got on line to get their hours when I saw the ugly but true reviews about the past owner. read more

I had an older man do my manicure. I had the "no chip" French- he was quick and sloppy. Did not really do my cuticles, but the clear polish went over my cuticles and looks hideous. Nails were filed unevenly, and the white of the French was also uneven. The polish started chipping the next day, and one nail broke because of the imbalance. Not a good look for vacation. I will never go back and wish I read Ann's review before I went! Pedicure wasn't great either. How can you do a pedi in 1/2 hour? Don't use a foot file to smooth the skin and don't do any sort of massage. Cut, file and polish. Should have done my own nails at home but was pressed for time. read more

I have been going here for about 2 years because it was convenient but it is time to fine a new place. The manicures sometimes take 15 min and sometimes 30 min. You never know what you are going to get. The full treatment or a rushed manicure. The manicure does not last long. By the end of that day, I apply another top coat especially on the edge because I know this. I have always put up with it all because it was close to my home. The last two times I went in, however, I had the older gentleman with the reading glasses do my manicure. The first time he rushed me through doing a very sloppy job. I had to show him that the polish didn't even cover my nails. There were people standing and waiting so he was a little frustrated by this. I need to also mention that he was very rough and hurting me when he was pushing my cuticle down and then cutting it. I swore I would never let him touch me again...but I did, the second time. They were not packed, so I thought I would have a better experience. NOT SO. It was still sloppy and looked like something I could do at home. I asked him not to rush but he didn't listen. I also asked him to not be so rough when he was doing my cuticle but he was anyway. I saw him only do a quick slosh with the instruments in the water my fingers had been soaking in and then he through them into the sanitizer. There could have been skin or whatever left on them! Then, the following day, I had a bad infection on one of my fingers, along the cuticle line where he had been so rough. Almost a week later, I am still fighting the infection. BEWARE. read more

I wanted to get my nails done, because I had some pretty big events going on that I wanted to look my best for. I stopped in at Platinum Nails, because it is right by my house. I will never be stopping in again. I don't get my nails done often, so I'm a bit of a newbie when it comes to that whole experience..I asked for an acrylic set, and was upsold a gel set-- no problem there. I figured I would try out gels, because I never had them before, and I only heard good things about them. Well he gave me acrylics anyways, put a layer of gel over it, and then charged me for gel nails...I feel pretty ripped off. I also asked to have black french tips done, and he painted my whole nails black. The manicure was mediocre, and quite frankly, I do a better job on my own. It has only been a day, and the polish looks like a week of wear. The guy who did my nails was also texting and didn't converse with me at all. I will definitely not be going back, and I regret spending the $40 I spent there. read more