Job: Exterior Painting, door staining, and trim repair/replacement In a few words: I am not easily satisfied but can honestly say Platinum Painting exceeded my high expectations. Incredible service and high-quality work from a crew that used high degree of precision and attention to detail. Customer Service: Scheduling was easy and our schedule was accommodated. Professional communication was clear on every front and with zero surprises. Every person I spoke to throughout the process was professional and courteous. My input was valued and respected. Once the job was completed my satisfaction seemed paramount. I was provided with a point of contact in the event that a future concern arises. Quality of Work: Prior to painting, Platinum came out and assisted with color selection. They made a few different color samples and applied them so that I could preview the color. Their expertise helped me make a final decision between two colors that were similar. This process was tremendously helpful to me because the color I was originally drawn to would not have produced the desired result. The comparison allowed me see that and helped me find the ideal color. In the end, I was supremely satisfied with the results. My house was power washed prior to painting. On our scheduled painting day the crew showed up on time. They clearly communicated exactly what would be done. My home had many pieces of trim that were in in dire need of replacement. My original quote was accurate and changed only by a very small amount. I had been forewarned by Platinum that it may occur since the original quote was based on assessment from ground level. Once the crew was able to more closely inspect the higher pieces of trim using a ladder they located only one additional piece that was in need of replacement. I appreciated the thorough inspection and the upfront discussion prior to any changes being made. Once they got started the crew worked quickly and took special care to protect all other surfaces. I was impressed by the crew's attention to detail as they carefully prepped the wood. The painting process was fast and efficient- not rushed. The outcome was crisp and beautiful making my house look like new again. I was shocked by the crew's incredible attention to detail. Being a very picky person with high expectations it is not often that I am 100% satisfied. However, I was not able to find flaws in the work during the final inspection nor since then. An added and unexpected bonus was that they gave us the leftover paint. I have had many contractors do various projects and I have never seen a crew as as dedicated to quality and cleanliness as Platinum's crew. They left no trace or mess whatsoever and my property was treated with complete respect. I highly recommend Platinum Painting! read more

Platinum Painting just completed an outstanding painting of the exterior and interior of our home. Jeff was very clear and precise in giving us the original estimate, and I appreciated his attention to the details of what needed to be done on our house in the prep work before one drop of paint would be applied. We live in Waikele, bought our house new and had never had it painted in 20 years. It really needed lots of other prep work, including replacing some damaged siding, removing the rust from our garage door, etc. Although we had to wait a few months before the project commenced, it was all well worth the wait. I truly enjoyed working with Roger and his team. The exterior work started about a week before Hurricane Lane was expected to hit Oahu. Fortunately, they had completed the exterior right before the island was moving into shut down mode anticipating the hurricane. They immediately moved into prepping the interior of our house, including patching some dents in the walls, smoothing out some of our window sills which had warped due to moisture over the years, carefully taking down our window treatments, positioning the sofa, baby grand piano, book cases and books, tv, chairs, beds, bureaus, etc as they worked in sections at a time. As we all kept a watchful eye on the movement of the hurricane, they worked diligently each day starting at 7 a.m. - 3:30 p.m. and taking only minimum short breaks as needed. In summary, we're very happy with the quality and professionalism of their work and couldn't be more satisfied with the end product of our house looking better than it did when we bought it. Mahalo nui Jeff, Roger and his team, and Tricia in the office. read more

We previously hired an individual painter to paint our home, but I was working a lot at the time and didn't get to oversee the process. Unfortunately, they did a terrible job. They painted over rotted wood on our chimney that wasn't visible from the ground. Within 10 months, the paint started failing. Thankfully, our trusted roofer pointed out the serious deterioration. I was shocked and honestly lucky the chimney didn't collapse. After that, I called Platinum Painting, along with a few other well-known local companies. Ivan came out for the estimate and immediately stood out. He was incredibly knowledgeable, polite & recommended replacing all of our 1x4s with Hardie Plank. While Platinum's price was slightly higher than the others, it was still very reasonable and absolutely worth it. The communication between Ivan, the crew, and my wife and me was the best I've experienced on any of my homes. And the results? Incredible. My chimney, windows, garage doors, and trim all look amazing. I have before after pics if you want to see them. My house is now easily the best looking home in the neighborhood. I can't recommend Ivan and Platinum Painting enough. Honestly, it looks better than it did when we built it! Outstanding work! read more

Platinum was contracted to do the exterior of the house and to do some interior touch up required due to an HVAC water leak. Our contact with Platinum, Rod Bohl, returned my call in a very timely fashion. An appointment was made to scope the work required. Rod showed up on time (surprising as other contractors made appointments and never showed or called to cancel) and did a very comprehensive analysis of our requirements. The scope of work was defined and Rod left to draw up his quote. The quote was VERY competitive and definitely fell within our budget. A date was set to perform the work. On the date for the work to be performed the crew actually showed up an hour early. After a long days work, as the crew was cleaning up, it was determined that Sherwin-Williams had provided the wrong color paint. Rod was able to get the right color paint delivered immediately and the house was repainted with the correct color. We are ABSOLUTELY amazed at the professionalism shown be every one on the Platinum team from the PM to the folks doing the masking, caulking, repair and painting. I will recommend Platinum to anyone who needs painting done. read more

I really don't like to give a company bad reviews but I wanted to share my experience and let people make their own decisions. Let me start off by saying that the Project Manager Raul was very professional and did a good job listening to my needs and requirements in the beginning. The paint work is fine but a Panel replacements they did was really bad. They were supposed to replace a few worn panel boards on the patio area of the house. They placed the panel over a pipe cover and tried to caulk the mating edge from the new panel to the old one. They couldn't get the new panel to lay flat because they installed it over the pipe cover. For the amount that I paid for this work, I would have expected that they correct this problem. Initially I raised this problem with Raul and he said that they would fix it. When they came out to fix the problem, the foreman said that it would be another $175 for them to fix it. Really? I paid over 3k for the paint job and some board replacement and they wanted more money to fix something that I believe was just poor workmanship in the first place. It just left a really bad experience for me. read more

Our neighbor used Platinum Painting to paint the exterior of her house. It looks great. We decided to give them a call for an estimate. An estimate was scheduled when I called for a few days later. The salesman, Chris, showed up on time for the estimate and called to let me know he was on his way. We picked out paint colors at the time of the estimate. He told us that day when to expect the estimate. We got it when it was expected and felt that it was very reasonable. We signed a contract and he said it would be a couple of days before he could give us a date to schedule our painting but it would be in September. He followed through on that as scheduled. The night before the work was scheduled he let me know that due to weather they would have to postpone one day which was fine with us. The painters showed up a few minutes ahead of time along with Chris. They did a great job and worked all day. We are very pleased and will definitely use them again for future painting needs. read more

We had Platinum Painting perform exterior staining and pressure wash our composite deck & seal the wood support & trim sections. Anthony and Elizabeth (crew foreman) were super responsive and easy to work with. They matched our previous stain perfectly, so that we did not need to re-stain one full side which had held up well. They were also very careful to avoid damaging our composite decking with excessive pressure wash. They showed up at 8 AM as they told us they would and completed the entire job in one day, and cleaned-up perfectly. Elizabeth was very communicative with us during the day, and had us walk the project with us before wrapping up to make sure everything was to our satisfaction. The only thing missed was staining behind the Pittisporums that lined one section and had been covered with plastic. She took care of this before leaving though. All in all, we were delighted with their work and the value; and will certainly use them next time as well. read more

Platinum was not only the lowest bid I got to paint the exterior of my brick and wood trim house, they bid using better paint than the others. It was a no-brainer to go with them, especially after reading all of the good reviews about them. Chris Adkins was my sales & project manager and he's got loads of experience and knowledge, which helped me decide to change the color of my existing paint. He also proposed the best solution to squirrel-chewed wood and to fill gaps where rodents could get into the attic. A combination of Hardie board and painted galvanized flashing is what we went with and it's put my mind at ease. His crew did very good prep work, painting and clean-up. They managed to finish all of the painting in one day on a larger than average sized house. Every time I drive up to the house, I'm glad I decided to have it painted. Chris and the crew knocked it out of the park! I will definitely use them again. read more

Since moving to McKinney, TX from a small midwest town 5 years ago we have had terrible experiences with contractors we hired UNTIL working with Platinum Painting. From the 1st phone call to the final follow-up email we were treated as businesses used to treat their customers when customer care was a high priority. Eddie, area mgr, worked with us from start to finish including managing the crew and checking on our project regularly. Platinum came in with fair estimate and we felt they had our best interest in mind. We appreciated the professional, yet friendly guidance provided. Project started and ended when expected. Victor and his crew did a great job: fully protected all furniture and flooring, did a nice job on texture repairs, very neat paint job, and thorough clean-up afterwards. We will definitely be using Platinum Painting again and highly recommend them to future customers. Thank you Platinum Painting!! read more

We had our whole house interior painted, including kitchen and bathroom cabinets. They did an OUTSTANDING job! They made the cabinets look like new which is saying a lot since they are 30 years old! We also had to have some dry wall and mudding done and they did an excellent job making that match perfectly before painting. Everyone was courteous and professional and attentive to every detail! They went out of their way to accommodate everything we asked and did it efficiently and quickly! They were even able to accommodate some last minute changes and additions which we appreciated very much! Our project manager, Chris Adkins, was wonderful too! He is professional, knowledgeable and easy to work with and very personable! Our house looks like a new home now thanks to all their great work! I HIGHLY recommend Chris Adkins and the highly skilled crew of Platinum Painting! read more

We used Platinum Painting to paint about 1/3 of the interior of our home plus darken and update the stain on our banister, office wainscoting, and guest bathroom cabinets. We got 2 bids for the job, and both very within a few dollars of one another. We chose Platinum because they came highly recommended by our Interior Decorator. The crew was here just when they were supposed to be and they worked like crazy to get this huge job done in 2 days. Platinum must be doing something right, because the guys on the crew look like they are enjoying their job and having fun doing it. The end result looks amazing! We feel like our 11 year old home is brand new again. Since I am a Realtor, I will be recommending Platinum to my clients who want to prepare their homes to sell or get their new homes looking just the way they want them. Thanks, Platinum Painting! read more

Raul B. came to our home, sat down with us and went over everything with us in a way we did not feel pressured nor rushed. He got a full feel for our needs and provided a very competitive offer. We were looking to paint our new Media room. The builder wanted $$$ for it and not only did Platinum beat their price but they did it with a much higher quality paint. Rual contacted us the day before, to ensure we still on schedule. He showed up with the crew and walked them and me through the job the morning of the job. The gentleman that completed the painting did the job in record time, cleaned up after them selves, even sweeping my front hallway. They did a fabulous job!!! They were friendly, professional and excellent at their jobs! We will be using them again for my parent's home as we will be getting ready to sell it. Craftsmen for sure! read more

Our 17 year old home in North Richland Hills was in need of some fresh paint and light carpentry work. Chris from Platinum Painting came out and was very thorough about what work should be done, the Platinum Painting process, and worked up a very detailed free estimate. His was not the lowest bid we received. However, we decided to go with Platinum because of the more thorough approach (actually replacing all the soffit vents, recaulking all the windows, etc.) and very strong track record/reviews. We were NOT disappointed. The crew came out exactly per plan. They did a fantastic job executing the entire project. And we are VERY PLEASED with the results. Not sure when we will need to repaint the inside of the house. But I know who I'm going to call when that time comes ... Chris at Platinum Painting! read more

We had the opportunity to use Platinum Painting to paint the exterior of our home this summer. Not only did they paint the exterior but they also replaced the wood around all of our windows, garage and chimney. The entire process was quick and easy. Chris Adkins was easy to work with and explained the process in detail and what to expect as it related to the project from start to finish. Chris was onsite with his foreman to begin the project to ensure to crew was aware of each step of the project and unfortunately, the crew had to endure the heat on the hottest day of the summer in 2017. The crew never stopped working, even with the heat and the house looks fabulous. The crew was extremely professional and always check with me to ensure they were meeting my needs. THANK YOU FOR A JOB WELL DONE!!! read more

We needed our interior painted and have desperately wanted the popcorn ceilings removed for years. Chris Adkins came out and we were pleasantly surprised at the quote and decided to go for it. We were not sure of wall color but Chris brought in much larger samples than you can get at SW and he had one we had not seen that we loved. It took three days for the job and we stayed away for two nights but the crew was amazing and took every precaution to keep the dust down as much as possible. It was a messy job and dust gets everywhere no matter how careful BUT it looks outstanding and I couldn't be happier. The guys were more than accommodating to our wishes and were all extremely courteous. Highly recommend Platinum Painting, you will not be disappointed and we'll use them again when needed. read more

We had a few companies come by and give us quotes, but this company was great from the beginning. It was clear very early that Tim knew his stuff, and offered recommendations to help us along the process in terms of making choices on types of paint. He laid the plan out, and everything played just as he said it would. The morning of the project, the crew (I believe the crew lead's name was Louis) was outside well-ahead of time. Right from the beginning, they didn't disappoint. Efficient, efficient, and efficient! My only job was to stay out of the way! The work was so good, we asked if they could come back the next day to paint the ceilings; no problem! Different day, same fantastic results! I highly recommend this company. Professional from start to finish. Thanks to Tim and his crew. read more

This was our 2nd time using Platinum Painting and I highly recommend this company for all painting and gutter projects! We painted the majority of our 2 story interior. Chris Adkins, regional manager is professional, knowledgeable and stayed close to our project from start to finish. Rene and Lacho and their crew are experts in their field with meticulous workmanship. I used a GC for some renovation work that was not a great experience and Platinum team cleaned up some of his work. They are very neat and wrapped up our furniture perfectly to paint, then put it back in place. We enjoyed having them in our home. They were on time each day and completed the project just as they promised. Excellent project management. Thank you Chris and team! K Autry read more

This was our second time using Platinum Painting. We had them come out two years ago to paint multiple rooms prior to moving into our home. They did such a good job that when it came time to paint our office and the guest rooms we new who to call. Ben Rosenthal, who was our original project manager, came over and walked the rooms. He gave us a very competitive estimate and was able to schedule the job right away. His crew was on time and professional. Ben walked the job with them to make sure they new what we wanted done. They completed the job on schedule, made sure we were happy with their work, and cleaned up after themselves. Thank you again, and we will definitely use Ben with Platinum Painting for all our future painting needs. read more

We just had our gutters put up a few weeks ago by Chris and his team at Platinum Painting. The plan was extremely detailed and well-thought out. The rain put a few dents in the plan, as we had to push the appointment back a couple of times but Chris was very communicative throughout the process. The gutters were put up, and the color match was almost scary. They looked like an exact match. Now that we have had some rain, I can say that we should have done this years ago. All of the crazy spots that were a problem when it rained have completely gone away. Chris and his team were very professional, showed up on time, and did a fantastic job of putting up the gutters and cleaning up afterwards. Very highly recommended! read more