The young girls working the register for buying clothes during weekdays are blatantly refusing to look at clothes brought in. This occurred on a Wednesday last month. A family member of mine brought a large bag filled with Plato's "brands of the month" desirables and dropped them off. I walked around the store to shop. I blatantly overheard the young girl at the counter tell another girl that they have "no time" to look through the bag and to just "text the customer and tell her it's ready, can't take any of it". They had no clue I was related to the customer. They did this with 3 other people, all older women, bringing in clothes for their teen daughters to sell. Bags sitting in the corner piled high with stuff to look through was never touched. I personally took photos of the way my clothes were placed in the bag prior to dropping them off here, and after picking them up. They were UNTOUCHED. I literally had Athleta, Nike, even a Lululemon pair of size 10 leggings sitting right there in the top of the bag. You know, the brands listed right there on your promotion for $5 extra. Barely worn. Then the reason they gave my family member was the clothes were "too mature" for Plato's. So that's why there's QVC brand coats and Walmart brands sitting on your racks? Yeah, right. I bet any amount of money these girls would have looked through the clothes if it had been a high schooler bringing in the bag or if they knew them. This is a shame. read more

This location has been reliable for selling our clothes. A few times a year we come to this location, as they tend to buy our old clothes. They are quick to check you in, and keep you updated on progress of the buy. There have been times there was a longer than normal wait, but they will allow you to leave and come back at a later time. Oh by the way, they will text you updates. Super cool! Give this place a try, they always seem to pay us more than what we expect. It's some nice extra money to put in your pocket. read more

I personally love this store, they sell amazing almost new clothes, i love buying from here. Their staff is relevantly nice, but sometimes they can be rude and aggressive. Their clothes have a good value, they are good quality and i'm definitely going back for more. The only thing i don't like about their store is what you can sell to them. You can come in with a whole basket and they will only buy 2 items from you. So i dont recommend trying to sell them. read more

A young lady named Serenity checked me out, she was incredibly polite and very efficient. They have a large selection of cheap clothing and the store is kept very clean! I will always try and swing by if I'm in the area, you can't beat the prices! read more

Daughter got some clothes asked me to sell or donate, and i came across this store, went in, wow, so many stuff. They have counter to look at your stuff, and later to let you know which item they want and how much they will pay you. After going through the process, they barely accept anything. They took two of my daughter's new bathing suit and one t-shirt. Everything else, they don't want it. Anyway, my first experience in US 2nd hand clothing store and i found that interesting experience. read more

I took two large bins of clothing to this location including vineyard vines apparel, golf clothing from top brands, dress pants and shirts and ended up with about 90% of it after they sorted through it. Usually I wouldn't say anything, but everything I brought was in top notch condition, some still with the tags on it. Everything was fairly new and I am appalled that I ended up with $70. Not to mention the clothing and shoes they did have in the store that was absolutely atrocious. If you're trying to get rid of clothes and make some cash, DO NOT come to Florence Platos Closet. It is a monstrosity. read more

I came in to sell a few pairs of shoes, thinking I'd make a quick $20 or so, including some vans, Reebok classics, and Nike Air Max's. The staff was relatively friendly and was quick to take the shoes and my contact information, and gave me a 20 minute time range to get back to them about the shoes. 20 minutes pass and I come back just for them to tell me they can't purchase any of the pairs because of wear, when clearly they're in near mint condition. I don't hate the place and I've got friends who work here, but this was a frustrating start to my day. The store has been renovated however and the clothing is subpar, so I'm gonna leave it with a 3 star review. read more

Don't Sell ypur purses here they will put them in the bottom of the bin in hope that u don't notice they took it. I got 12 dollars for 8 shirts and a purse read more

Reeks of smoke. The first time I went I thought maybe it was just a fluke, but I've been back twice and it's the same. I bought my boyfriend a shirt and the first thing he said was "this smells like smoke". Other than that, the store is affordable and has a lot of stock. The bulk of the stuff is just cheap mall brands and overly worn but I've gotten North Face, Free People, Lululemon etc from there if I dog around. I prefer Clothes Mentor in Hyde Park by a long shot. read more

Unless you have super pricey items that haven't touched human skin don't even try. I brought in a whole laundry basket full of items that were name brand (Victoria's Secret, Old Navy, NY & Co ect) and in good condition (I just haven't worn them in forever). Said some excuse about not being in demand or current style, and bought one sports bra (not even a name brand) off me for $3. #WasteMyTime2021 read more

After I came back once new management took over I hardly recognized the place! Everything was so nice, organized, and just overall an amazing change to what it was in the past. I recommend this place to anyone looking for cute close on a budget. I make it a point to go here before I shop anywhere else near by simply because 7/10 I'll end up finding what I like there! read more

I went in here today to look for a dress for tomorrow night. Nothing. Smelt terrible. Everyone was just standing around waiting for their bags or totes to be gone through. The dresses I did look at were all cotton or spandex with pills all over them. Definitely not high quality. Everything inside this store looks like it's been worn for years. Don't even waste you're time looking through the clothes. Only thing really worth while are some of the jeans, men's polos, men's sweatshirts, men's flannels, (maybe men's clothes are just built to withstand more??) but honestly it was not even worth the 10 mins I spent inside. Very disappointing as it used to be an alright store for 2nd hand clothing. read more

The large majority of reviews are pretty spot. This store garbage and smells like it too! Unprofessional employees, sub-par clothing selections. I've generally had good experiences at other Plato's Closet locations, this one is quite the exception. Do not patronize with your business. read more

This place is absolutely garbage. No one knoelws what they are doing. They say they take brand named clothes. Im sorry. But im pretty sure LEVIS is a brand name. Also. If youre only going to take whats in style this days. Put that on your website so you dont waste people time and effort. Ppl bring you clothes to sell to you. Not tonget handed back the same bag they handed you. Fuck this place. read more

Donate your clothes to a respectable organization and DO NOT attempt to sell your clothes here. I dropped my clothes off, and was told they would call me when they were ready. They never called. When I called they told me they "donated them". Meaning they stuck them right on their shelves. Awful business with awful business practices. Steer clear read more

I brought in around $300 worth of clothes (2 north face) (1 Colombia vest), Abercrombie Dress shorts, brand New Jersey's (4) and 3 hats and other name brand things. They took all the above items and offered me $39.... just the north face they took was $140 by itself. I'm beyond angry. It was busy so I didn't make a scene but i was robbed. read more

Talk about RUDE!!!! Oh my Goodness! Rude when I dropped off a bin of about 50 items mostly new and hand picked from asking them what they take! Very RUDE when i picked up the bin and was told they were going to pass on everything! They were being very selective they said because they are doing inventory. WHAT? I asked what was wrong with a brand new white winter scarf? Well, my guess is they did not even open the bin! Do I need the money? NO... but my time is valuable! Don't waste yours! I personally would not shop at a RUDE and disrespectful store. read more

Same review as everyone else... Smells awful (because it's not clean in the store look at the dressing rooms and carpet- not to mention everyone chain smoking with their clothes in the car on the way to the store) This location unlike the others will not text or call you when your clothes are done so they quote and HOUR which is absolutely absurd when there is no one in front of you! They also do not donate to any organization which is awful!!! I was literally told it was because they go through too many bins and there's no one there to take care of it so they dropped their donation causes.... so basically you're telling me you're too lazy to donate clothes to a good cause, okay I believe that because EVERY single employee is a rude little 16yr old brat. I understand you get paid minimum wage and deal with customers who aren't always understanding. Let me just reassure you young brats who think you're better than everyone because you're 16 working a second hand clothing store, you're not. We've all had jobs, crappier ones than you but it's customer service. You are getting paid (minimum wage) to BE NICE to people. This won't make sense to you for years I'm sure but sweeties, the world doesn't revolve around you. The way you think you can talk to people is absolutely uncalled for. Management should be embarrassed. Next time you roll your eyes at someone 3x your age I'm going to pluck them out. Sincerely the customer you let sit in her car out front for an hour only to give $8 to...and my stuff was nicer than what you wore to work. read more

you're new place is pitiful.took in a box of items today around 3pm and told them i would come back in an hour. they said they would just text me...3 1/2 hours later. nothing...so return to the store just for some young girl to tell me they would not accept any of my items due to wear and tear.Bullshit! some of the items even had tags still.on them. my clothes were better quality than what half the staff was wearing that worked there. never again! will donate to St Vincent and use as a tax right off... and tell everyone i know about my horrible experience. ..i had to.pick 1 star to get this to post read more

Oh my gosh........stay away......So I walk in and this girl immediately says " We are not taking any shirts or dresses, so before you put those bags up here, you should know that" I said ok, I do have some pants and jeans. She saw the mens Old Navy cargo pants and said they are no longer interested in camo of any kind. I said ok. I separated out about 7 pair of jeans/pants......J Crew, J Brand....etc. I had 1 pair of brand new leather aztec looking boots and she told me they are no longer allowed to take real leather of any kind.........she then told me her "buyer" would be in and they would take a look and there was a 4 hour wait. I ask her to text me......she said "oh, I'll call you actually" I went looking around the store for 20 minutes, went to leave and almost got to my car........she came outside to my car with the bag, exactly the same as it had been packed and said "My buyer looked and she's not interested in any of this", never thanked me.....nothing. She had long fake african-american hair wig on.....threw her long hair back and said bye and walked in the store......Customer Service is completely gone.......walking around for 20 minutes, you could hear her complaining about someone or the company....going on and on about how she felt and what they should of and did not......blah, blah, blah........who even gave her a job? Seriously!!! read more

Don't waste your time. Took 3 bags of clothing. NICE stuff. Designer dresses with the tags still on.....as I wandered around the store I saw nothing that was as nice as what I turned in. When I was called to the counter I was offered $9 for some shorts. They had 8 million pairs of shorts on the floor. I was told they had too much inventory and some in the back. Just a suggestion, if the crap on your floor isn't moving then maybe no one wants it. Better inventory would move faster. Such a shame. read more

Terrible. Rude workers. Took my 50$ jacket for 4$ and they'll probably sell it for 30$..... If you're going to rob me for profit atleast get some decent workers. Customer service is still important. read more

Live in Erlanger and ill drive to WEST CHESTER before I sell here gain.. I've came here and sold multiple times (don't know why). I came here and literally brought Fashion Nova pieces,pretty little thing .. Lola shoutique.. and watched them pull THREE items out a tote than offers me 4.75 no dollar sign cause it wasn't worth it. They have the rudest staff .. and i never have a problem letting them know. yes I've ALSO stood in line as well and watched 4 employees catch up about the freakin weekend with a line down the isle. FACTS. WEST CHESTER offered 80 for a good size tote.. read more

I fully believe they did not even look through my clothes. They were all still folded up and in the same order as when I brought them in. I would much rather them be straight up and tell me they were too busy or overstocked to go through my clothes rather than waste my time. I even called to see what was "trending" or what they were in need of before I brought anything in to make sure I wasn't wasting *their* time. I've never had a good experience here. I wasted two hours of my time just to be handed back my entire bag of clothes. Clothes that were bought this year but I was given the generic explanation of "they are older labels". Another reason why I suspect they didn't even look through my clothes. read more

Great for buying! They paid me over $400 for my clothing! They will take more adult styles as well as younger so its perfect for me!

This platos closet has a lot of gently worn clothes at a great price. There is a wide variety of brand names and a great place to go and browse for a good deal. Bought a pair of flats the day of my visit and I love them! read more

Lots of staff but only one cashier. Everyone else was doing stuff, going thru totes of clothing, but seriously? If there is a line, one of them needs to jump on a register and help out. It's called customer service, and prioritizing. Their selection is definitely geared toward the young. Honestly, I thought their prices were excessive. I spent 91.00 on a couple of pair of jeans and 2 shirts for my man. He's thrilled, but still. 20.00 for a pair of jeans that you know they paid 2.00 for was ridiculous. Thrift store or used clothing should be cheap. If they priced their items accordingly, I think they'd find theirselves with a larger audience. read more

Incredibly rude workers. They insulted my clothes and my boyfriend. They were unhelpful and complained about other customers in front of us, very unprofessional. read more

I want to say that a few years ago, while shopping with my daughter, we had a not so great experience at this store. However, we revisited recently, and saw that there had been some staffing improvements. Our recent visits have been very positive. Looks like management has become more choosy about the type of attitude that is required in order to work here. Great job!! read more

Awful. Whoever is doing the buying should be fired. Went in with bags full of designer product- Michael Kors, Rebecca Minkoff, Armani Exchange, J. Crew, Madewell, Northface, Tommy Bahama etc.... not one thing was purchased. I was told clothes go in and out of style, clearly this woman knew nothing about style. Money given is not carefully calculated. Only gave $6 for two brand new men's polo shirts. I would choose to go to Clothes Mentor any day over plato's closet. read more

I stopped in here a few weeks ago because I desperately needed new Jeans. They had a huge selection which was nice. I was pretty satisfied till I got to check out. There was only one gal checking everyone out (only 1 person ahead of me) but I noticed another worker on the phone just having a casual conversation. In my opinion she need to get off or wrapped that call up and helped check me out. Instead I sat there for about 10mins. Another thing that disappointed me was after I got everything home a week or so later I went to put on a pair of jeans I got (and tried on there) and the zipper was broken! I guess I forgot to zip them when I tried them on. But when they go to check out clothes (to buy for the store) you'd think they'd check the zipper. Or at the very least go around and check them after they've been tried on a few times. So I basically bought pants I can't even wear. Luckily my other 2 pairs were fine. So beware slow check outs and broken zippers. I'll be back, but I'll check everything 10 times before purchasing. read more

Bad customer service stained clothes and ripped but won't buy designer brand new clothes staff is horrible manager should be fired

i LOVE going here. i can get plenty of things with a huge variety in which are mainly name brand things. it's not expensive and i go here every time i go to get clothes rather than anywhere else ! read more

Brand name clothes at cheap prices. A clean thrift store ! Lots to choose from ! Only recent complaint I've had is the checkout is slow. Need help and they're card machine was so slow and it declined my debit card because of problem with they're machine. Had to use another form of payment. Hope they straighten that out. read more

I've been to this platos closet 2 times now and each time I've gone, the employees don't acknowledge you and even more so, the place is FILTHY. I can never find anything at this location and it's always so dirty and unorganized. I would recommend avoiding this platos closet. read more