This review is about the mall only and not any of the stores. This mall has a lot of potential, but…read morehas really fallen on hard times. There are more stores closed than open and the mall exterior needs some major TLC. There were very few patrons in the mall. It had a strange feel to it. There were more workers than shoppers. The mall does have some real hard workers that are very friendly in the stores, most of which are small and/or local business. I like to support local, but someone needs to take over management of the mall and put some money into it. I could not find a food court or bathroom while I was in there. The mall may have had them but I just could not find them. The mall has a reputation for being rough and unsafe. The area that it is in may not be the best, but I never felt in danger during my daytime visit. I don't think I would recommend going here just to shop around, but if you have a specific destination in the mall in mind, go for it.

I've been a resident of Indianapolis my entire life. I remember when Washington Square Mall was a…read moreSimon mall. I remember when it was a vibrant, busy mall with a unique design that made it a rather fun place to shop. While one could possibly argue it's always been one of the lesser malls in Indy, for many years it held its own and served Indy's Far-Eastside pretty well. I'd been to Washington Square maybe 3-4 years ago, partly because I wanted to visit the adjacent Target and partly because I was just a little bit curious about a mall that had a reputation for having gone way downhill. What did I find? It was clearly deteriorating, but it still had a little bit of charm to it. It was probably about half full with locally owned businesses, but you couldn't help but wonder if it had any hope of surviving. I was in the area today and wanted to do a little bit of wheeling for exercise. I figured "Why not check out the mall?" Oy vey. Washington Square Mall is officially a dump. I mean it. Seriously. There's officially no legit reason to ever go near it, despite the fact that a handful of national chains continue to keep their shops open including Target (though the entrance from the mall is now closed), Burlington Coat Factory (I'd check the coats for lice here), Bed, Bath & Beyond (It's more like Bed, Bath, & Be Careful), and Victoria's Secret (The Secret is shame and low self-esteem). I believe there may be a Dick's Sporting Goods in here, though it may have actually closed. Truthfully, it was hard to tell with the handful of customers who seemed to be more meandering about than actually shopping. The vast majority of the stores seem to either be variations of nail salons, hair styling, small gift shops, a handful of ethnic restaurants, and at least a couple churches including longtime mall establishment Movie Theater Church. There are at least a couple of entire wings that seem to be shut down, though in some cases it's simply true that the stores open for select hours such as evenings only or weekends only. Judging from the complete lack of customers, the notion of being open 40 hours a week here is kind of silly. While this mall has experienced crime, fairly regularly, the truth is I never actually felt unsafe except for one particularly unusual wing of the mall where almost everything was closed and people kept coming out of one particular spot. They didn't bother me. I didn't bother them. However, it's also worth noting that the lighting in the mall is haphazard at best, the automated doors are in disrepair, any notion of decor has gone way out the window (much worse than Eastgate before it finally closed), and, at the risk of coming off the wrong way, at least 2/3 of these stores gave off the kind of aura that made you think better than using a credit card because you weren't quite sure who would end up with the numbers. Unfair? Perhaps, but the vibe was undeniable. The truth is that I love dives. I live in a rough area. I'm not hesitant to go anywhere, but I truly can't fathom a reason I will now ever go back to this run down retail outlet that is in serious, and I'd dare say unsafe, disrepair from the parking lot to the hallways to a good majority of the stores. You know how you kind of laugh at the Segway riding, completely unarmed mall cops in other malls? At Washington Square, mall security is packin' (but actually rather friendly!). The Far Eastside seriously needs this mall to work or to give way to some sort of different retail outlet. As is? For the handful of stores you might like, it's worth driving out of your way to go to safer, cleaner, and more customer friendly locations in other parts of the city.

The tween had Air Jordan Flight 3s on her 'MUST HAVE' list and I ordered what I thought she wanted…read moreonline. As I opened the box to wrap them, I realized the size was wrong!!! I spend some time on the phone w/ Customer Service to discover that they had them in stock at the Cherry Tree location, on E. Washington. I jumped in the car to make the exchange, only to be directed by Yelp to Washington Square mall. I walked the mall and found a Kids Foot Locker, tried to make the switch, only to be told that I probably needed to go to the Foot Locker in the strip mall across the street (ARGH!!!). After numerous U-Turns and quite a bit of swearing, I found it. The store was slammed with last minute shoppers on Christmas eve, and me wondering what I was doing here. Staff was quick to assist, but didn't have the pair I was looking for. I weighed my available options and selected the all black w/gold eyelets. Traffic was a nightmare, but it all paid off when, as she opened her last present - she broke into tears of joy. "I thought I wasn't getting them!" The things you do for love. For the record, I submitted an update to Yelp with the correct address so nobody else will go through the madness I did.

Concords dropping on 12/8 are you guys going to be selling? Or orders can only be made online?…read more ... ..

I recently had an issue with an order, and the Finish Line customer service team handled it…read moreperfectly. I spoke with: Kim Sargent, 3308 N. Mitthoeffer Road Indianapolis, IN 46235 P:888.777.3949 Ext. 5563 who was incredibly patient and efficient. It's rare to find such helpful service these days. Highly recommend! Thank you very much Kim! Johnnie B.

Made a order with the wrong shoes called 2 hours after making the purchase once I noticed. Was told…read moremy refund was submitted and I would get my money back. Hours later I'm receiving emails saying that my package is on the way have called two days in a row and keep getting told my order is cancelled if not I'm getting told it's on the way and can't be canceled anymore! This is horrible customer service I will never shop at finish line again I'll go to hibett sport from now on!