I've now visited three different Tesla locations, and Tesla Montebello has hands down been my best…read moreexperience. My very first Tesla interaction was a test drive at the Inglewood location. While I appreciated the opportunity to test the vehicle, the experience itself was honestly a bit meh. It felt rushed and transactional, and the agents seemed eager to move on to the next customer. It didn't leave a strong impression and didn't quite match what I expected from the Tesla brand. My second experience completely reset my expectations. I picked up my Model Y at the Long Beach location, and it was exactly how a Tesla delivery should be. The representative who helped me, Adrian Espinoza, was absolutely amazing. He was patient, thorough, welcoming, and genuinely invested in making sure I felt confident with my new car. That experience set the precedent for how I anticipated my future interactions with Tesla to feel. Then came my first service appointment, which led me to Tesla Montebello. I'll be honest. When I initially saw in the Tesla app that the earliest available appointment was about seven days out, the day after New Year's Day, and required driving a bit farther from downtown LA, I was slightly annoyed. Now I can confidently say I'm incredibly grateful that things worked out exactly this way. The Tesla Montebello location is beautifully tucked away in its own quiet corner, and the entire environment feels calm, serene, and thoughtfully organized. As someone with Southern roots who truly appreciates peaceful, welcoming spaces, this immediately stood out. Everything, from the exterior to the interior, was spotless, neat, and well-run. I arrived about 15 minutes early and was warmly welcomed by the customer service team, who invited me to get settled in the waiting area. I barely had time to sit down before they came to ask if I was ready. My wait time was maybe two minutes total. The team walked out to my car with me and patiently answered questions that were likely covered in the user manual. They helped me locate alert and report history, showed me how to schedule morning warm-ups before heading to the gym, pointed out where my windshield wiper fluid container is, and even assisted me with obtaining a physical key while I was on site. Every interaction felt kind, unhurried, and genuinely helpful. The only hiccup during my appointment had nothing to do with the Montebello service team at all. It seemed to be related to the backend messaging architecture within the Tesla mobile app. While the service estimate was shared within the message thread, the button itself wasn't tappable from that section, so I had to navigate to a different area of the app to view the estimate. Once I found it, everything was clear. I mention this only as constructive feedback, because the team on-site handled everything flawlessly. And as a very busy person, I have to mention this. The Wi-Fi at the Tesla Montebello service center was excellent. Guest Wi-Fi is usually unreliable, but this was fast, seamless, and made it easy for me to get work done while I waited. I spend a lot of time in Tesla lounges, and while there is consistency across locations, Montebello truly stood out. Overall, this was a 10 out of 10 experience. Tesla Montebello exceeded my expectations and reinforced the level of service I came to expect after my Long Beach delivery experience. I will absolutely be scheduling all future service appointments here. Thank you to the entire Montebello team for such a smooth, calm, and genuinely positive experience.

Absolutely unacceptable experience with Tesla and specifically with Fredy. This has been one of the…read moremost frustrating, careless, disorganized, and unprofessional vehicle purchasing experiences we have ever dealt with, especially for a company of this size and reputation. We placed a deposit for a Cybertruck back in February after Fredy from Tesla assured us the process would be straightforward and that he would personally walk us through everything step by step. We made it very clear from the beginning that we were unfamiliar with Tesla's ordering and registration process and were relying on him as the sales advisor to properly guide us through it. What is especially frustrating is that before we placed the deposit, Fredy was constantly following up with us, responding quickly, and actively trying to secure the sale. The moment the deposit was collected, his level of service completely changed. Communication became inconsistent, follow through disappeared, and the entire experience suddenly felt careless and neglected. It honestly became one of the worst sales experiences we have dealt with. Fredy specifically told us that once we placed the deposit, everything was essentially set and that my dad would only need to be present at pickup. Based on those representations, we had absolutely no reason to believe there were still additional requirements or outstanding steps on our end. Now it is almost June, and after almost no meaningful communication or follow up, we suddenly found out there were supposedly still financing and profile steps that needed to be completed, something that was never clearly communicated to us beforehand. The only reason this was even brought up was because we escalated the issue and repeatedly demanded answers after being left completely in the dark. What makes this experience even worse is the complete lack of communication and professionalism after the deposit was collected. Calls were ignored repeatedly. Messages were left unanswered for days while clearly showing as "read." We constantly had to chase Fredy down just to get the most basic updates regarding a vehicle we already placed money down for months ago. At one point, Fredy even admitted that he made a mistake regarding the process and communication, but after acknowledging it, he disappeared again. Later, we were told he was on PTO, and even after that there was still no proper follow up or resolution provided to us. A customer should not have to beg for communication after placing a deposit on a vehicle. Delays are one thing. Being ghosted, ignored, and given constantly changing information after money has already been collected is another. At this point, it genuinely feels like once the deposit was secured, customer service and follow through completely disappeared. The salesman at Tesla simply took our deposit, and at this point we still do not even know if we are getting the car or not. Even now, calls continue to go unanswered while messages are clearly being read and ignored. That level of disregard toward paying customers is completely unacceptable. Montebello Tesla does not even have a direct phone number publicly listed, so Fredy is essentially our only point of contact, yet he continues ignoring calls and messages instead of properly communicating with us. Fredy, are we getting the car or not? We have been waiting since February and still cannot get a straightforward answer.

Hello, I highly recommend servicing your car at this location. I had my car serviced on January…read more16, 2026 and had the pleasure of working with Shant, who helped me and recommended services. He took the time to explain everything clearly and was honest about the work that was needed, which I truly appreciated. Thank you Shant for the excellent service. I also want to acknowledge the entire team, including the mechanics and administrative staff for their professionalism and great customer service. I definitely recommend this place to everyone!

I came in today to get my 2024 Corvette tuned and serviced, and I had an excellent experience. My…read moreservice representative, Robert, came highly recommended, and now I understand why. He provided outstanding customer service, was respectful, professional, and truly went above and beyond to make sure customers are taken care of. I had a small situation regarding my miles and warranty protection, but both the manager and Robert took the time to acknowledge the issue and worked with me to resolve it. Their professionalism and willingness to help really made a difference. Because of this experience, I will definitely continue to be a returning customer. Highly recommend their service team!

Loved working with Okuma! Evan was super quick to respond once I requested for a quote. He got back…read moreto me a couple days later with the exact model and car that I wanted and found the best deal possible. He was willing to reach out to the dealer and try to negotiate even further (we were unsuccessful but still appreciated the effort). Delivery of the car was super smooth, flexible and made the car buying experience soooooo easy. My wife and I are super busy and don't have time to go different dealerships and trying to negotiate with them...so this was super convenient. Evan was super available through email, text and phone. Will definitely reach out again when I need to buy/lease another car and will recommend my family when they are shopping for a new car.

Evan really helped to make the car buying process so quick and easy! After going to dealer…read moreshowrooms and finding the waits for the new RAV4 long and the markups so challenging, Evan found us just the car we were looking for at a great price. They even brought the car to our home! Everything about this purchase was so efficient and easy. We will happily have Okuma Enterprises help us again in the future and highly recommend their services!

I just bought a car from Jenny's Auto. Buying a car is an…read moreintimidating feeling, specially if you have previous bad experiences. But getting this car, was a totally different experience,m for me. Since the beginning the attention I received from Elder (The General Manager) was extremely friendly and professional, it was not pressure whatsoever and he even saved me from taking a wrong decision on buying a car just because the looks. Really an honest person who knows how to get customers satisfied. I can honestly recommend Jenny's Auto as a place where buying a car let you with a great feeling, I wish we can have more places like this one in Los Angeles Thanks to the Team at Jenny's Auto I'am one more happy customer

Great customer service of Elder. I went in looking for a SUV and Elder showed me what he had I…read moreended up purchasing a Ford Explore. He made sure I was okay with the payments I had told him what my budget was for my monthly payment and he was great & very helpful also a man of his word

2018 VW Jetta - By far the best experience I've had in a while,…read moreThe sales team was great and the owner was super professional and helpful... I had some missing items that the car needed but the owner did no hesitate to get is taken care of ASAP! Joseph is on it and no hassle at all, all about the customer! Great experience and I definitely recommend.

Didn't even buy a car here, I parked in front of his dealer to go to autozone and the grumpy owner…read morestarted cursing at me saying I parked in 2 parking spots, all while he was driving on the sidewalk. What a joke and sad used auto dealer.

Worst dealership, thanks to the manager Joe for making my first experience in buying a car out of…read morethe dealership a whole mess. He tried keeping my money that I put down for the s2k that they have/had while two other people who works in that company were admitting that I was suppose to receive my refund in a check. So much more to the story. Also, to anyone interested in that car, do your investigation first. It's most likely stolen, the car was wrecked and it's still considered a clean title. They don't know anything about the car. Sketchy dealership

Do not shop here. Buyer beware. They screwed up the paperwork on a car sale to my nephew. After…read moretheir "inspected" car broke down, a month after purchase, the car got repossessed. The car was somehow still under the previous owners name, that apparently owed money. They let him drive off the lot, with a broke down car, and under previous owners name. What kind of company takes advantage of a young man, making his first car purchase? Stay away. Stay far away. Joe is a snake.

They never mentioned to me they don't return down payments back when I changed my mind about the…read morecar they didn't wanna give me my down payment back and keep in mind I didn't sign any paper work but yet again it was my fault for giving a down payment when I didn't even get the car that day I had no choice but to get the car because the lady was saying the people she worked with the finance (people) they weren't going to return all the money back. It's a good car the lady was very helpful but the guy that helped us out that day was super rude and inconsiderate about everything I wouldn't recommend coming here I never felt so much stress and anxiety this place caused me

I purchased my vehicle from them and paid cash no financing needed. After that it has been nothing…read morebut a hassle to get a hold of them. I purchased the vehicle in February and I didn't receive my plates until 9 months later! I had to go to the dmv myself to ask what was going on because I could never reach them or get a call back. DMV informed me a notice was sent to them in March that they needed to confirm the vehicle's identification. Once I finally got my plates I noticed registration is due again in December! I paid for all taxes and fees thinking I would be paying the registration for a year, to then get screwed out of 2 months. I reached out to Marisol and nothing but crickets. This place lacks professionalism and communication.

If you are looking for a junk car this is the right place,I bought a Toyota highlander here and…read morethat was a headache after 2 weeks of the purchase the problems start all the lights on the mechanic found a lot of damage parts motor mounts,alternator,spark plugs,coils,head gasket seal,I call them never answer,so save your time and money

I was looking for an SUV and found this rare 2007 Dodge Nitro 4x4 last Sunday afternoon. The…read moresalesman Jack was very courteous and probably added in my decision to purchase it with my trade-in, was the deal I was looking for. The only issue was a seatbelt warning light fault which Jack said they'd already ordered the part and would replace. The sales manager, Augie completed all the DMV paper work that Sunday evening and I picked up the Nitro the following Monday. Jack called me as he promised Wednesday saying the part arrived and to bring the vehicle in to replace the defective part. Their mechanic Dane took less than 10 minutes to replace the part and everything worked out fine. I'd recommend this dealership as I found them to be very honest which is a very rare occurrence these days...