I took my 2017 BMW i8 to New Century BMW on 1/7/26 for a check on the overall health of the…read morevehicle. From the moment I walked in Gus Navarro in the services department took care of me like I was family. He took time to explain everything to me and also got me a courtesy car. I wasn't sure what was included in the full inspection and Gus didn't hesitate to answer my million and one questions. Throughout the day he kept updating me on the status of the inspection and called me once it was complete, giving me peace of mind that my car was sound. What a solid guy. He also goes above and beyond for customers. I messaged him during the day to get a photo of my registration from my vehicle and he didn't hesitate to help me out. He was swamped with customers and still managed to get the information I needed even though my car was nowhere near his office. BMW is lucky to have him and future customers will be lucky to have him in their corner taking care of their needs. GUS is HIGHLY recommended and makes New Century standout among BMW dealerships and competitors. I will ONLY take my i8 to New Century from here on out. Thanks Gus and New Century!

I had an appointment today at New Century BMW of Alhambra, and the experience started off pretty…read morefrustrating. When I arrived, the car attendant told me there was no appointment scheduled for my vehicle. I explained that I had received text message confirmations and reminders, but he seemed skeptical and even asked to see my app, like he didn't believe me. That didn't sit right with me, I didn't just show up randomly, I had proof of my appointment. When I asked to speak to a manager, I was told there wasn't one available because it was the weekend. That was surprising to me, I feel like there should always be a manager on site, especially to handle situations like this. Instead, he said he would get a service advisor to help me. That's when Eric came out, and honestly, he completely turned the experience around. I showed him the same text messages, and without questioning me or making things difficult, he immediately took care of everything. He got my car checked in right away, arranged a ride home, and made the whole process smooth and efficient. Technology issues happen, and I understand mistakes can be made but how they're handled matters. Eric handled it perfectly. What started off as a frustrating situation turned into a great experience because of him. I've been coming here for years and have seen a lot of staff come and go, but employees like Eric make a big difference. If I were management, I'd make sure to keep him he's a huge asset.

It's rare (unheard of, really) that I visit a business and leave with an experience that makes me…read moresincerely wish for its longevity, but that's how I feel about EZ Tire Stop. I stopped by in the AM for an oil change. I didn't make an appointment beforehand or anything, but they were happy to accommodate. But as it turns out, it was quite early for an oil change and I didn't need it. They reset my car system sensor so the alert disappeared and sent me on my way, no charge. This was my second time visiting, and I think it'll be my go-to for car maintenance from now on. I'll gladly support this business.

Beware! Very Shady! Incompetent! Unprofessional!…read more Disrespectful! No Customer Service Care! No apology! Do not come here! I absolutely will sue them at the Pasadena Courthouse! Visited today 3/17/2026, after speaking with Matt the day before. I brought in brand new 21 inch Tesla rear wheels and Michelin PS4 tires for installation on my car. I drove over an hour from Chatsworth, California to this location so that they could use the Hunter Revolution machine, specifically to avoid damaging my wheels. Nevertheless, Matt, if it's his real name, severely damaged my new wheel near the wheel center cap area with the machine that was made to avoid this. How incompetent!!! He lied to my face and gave dull, illogical, dummy excuses about what happened. Bottom line: He damaged the wheel and would not acknowledge and take accountability for his actions. I had to call the police to make a record of this issue because I will be suing. The damage was caused because he did not apply the machine's plastic adapter when he clamped onto the face of the wheel; he clamped to the face of the wheel with metal to metal contact and severely damaged the paint. Sorry, nothing can improve ignorant people! See videos and photos.

My old car broke down all of a sudden and we had no plans, no research done, and were struggling to…read moredecide what was worth getting in today's market. My family has been loyal to Goudy Honda for many years and so we figured we would just show up and see what they had. We also really appreciated the convenience of being able to trade in our car, even though it was a different brand + was in terrible condition. It made the entire process much easier because we didn't have to go to another dealership or a separate place like CarMax to sell the old car. Having everything handled in one place made the experience even more convenient and stress-free. We decided on the 2026 Hybrid CRV per their recommendation (which lines up with family + friend's recommendations) and it's been really great so far. Kate was the one who helped us out. She was friendly, professional, knowledgeable, and incredibly helpful throughout the entire process. Kate took the time to answer all of our questions, explained everything clearly, and made sure we felt comfortable and confident with our purchase. She was never pushy and genuinely listened to what we were looking for. The whole experience was smooth, easy breezy from start to finish. Excellent customer service 10/10 and would highly recommend her to anyone looking to purchase a car. Also (not pictured) but she came running out with a huge ribbon bow when we were taking pictures with the new car just to give the pictures extra oomph and we appreciated it!

I suggest you choose another Honda dealership for your business…read more I was working on a deal on a 2026 Honda CRV Hybrid with James Florez over the course of a few days. James confirmed the deal via text (SEE MY ATTACHED TEXTS) and I requested he and his manager Art Cheng confirm again via email. I received no email confirmation yet James insisted that Art confirmed our deal via email. Again, no email. I spoke to Art this morning and he had no idea what I was talking about. I mentioned the deal and Art merely said they don't do delivery. James never mentioned that to me. I then called James to ask what was going on after he confirmed everything with me last night via text. James merely said he must have misunderstood. I DON'T THINK SO. James is a liar and frankly, it seemed that Art didn't even care about losing a deal. DON'T GO TO GOUDY HONDA.

Requested a quote for a transmission fuel change on Yelp and received a response and quote fairly…read morequickly. I called before I went in to check if they were busy first, and once I got there I was out within 30 min on a Friday afternoon! They're super friendly and efficient, and I'll be taking my car here in the future.

Great turn around. We'll knowledgeable. Will take care of you. A little pricey than most places,…read morebut you pay what you get for.

This is now my third vehicle, that I have purchased with Larry. Every time I purchase a vehicle the…read moreexperience has been the best customer service. It always feels like what I choose are difficult to find but Larry always finds the exact vehicle I am looking for. The whole process of choosing a vehicle, choosing the features and color was so easy. I sent the specific details of what I wanted and Larry found my car. The vehicle was delivered to my house and the purchase was completed there. It was just such an easy process with no stress from beginning to end. I really appreciate all the help Larry has given me to find the perfect car for me every time over the years. I have referred all my friends and family to Okuma, and especially to Larry and I will continue to do so.

I heard about Okuma from a friend several years ago but did not end up using them to purchase my…read morefirst car. After having PTSD of dealing with car dealerships, when we were in the market for Toyota Highlander Hybrid we contacted Okuma. Since the vehicle is high in demand, we knew we would have to spend hours searching and talking with dealerships. Evan was able quickly to find one without dealer add ons at in our preferred color and interior at a reasonable price. The vehicle was delivered right to our home and the process of purchasing was so easy. We were so happy to not to haggle and spend hours at dealerships! Thanks Evan!

Irina and Dani were very helpful! They're truly went above…read moreand beyond to help me with my situation and got me approved for the car and made the entire process very easy! I HIGHLY recommend you go to them for your next car!

Brought my car over, they checked everything out and paid . Easy, quick, and professional! Highly…read morerecommend this dealership! Thankyou!

Came across this gem of a private car dealer when I was searching for a very specific Mercedes last…read moreweek. It's a small privately owned dealership specializing in luxury cars - Mercedes. I called after getting frustrated with the process and run around, spending hours at other large dealerships in the area and getting my car appraised. After nearly defeat, I called Apex Auto and confirmed the car I was interested in was there and got there 2 hours later. Kevin, the gentleman I spoke with automatically remembered and asked my name. He quickly pointed out the AMG GLA35 I asked about and had paperwork ready for me to test drive. Efficient! I speak fluent Chinese, and my parents came along with me to car shop. The process was seamless. He didn't make me feel like I was being ripped off, provided all the carfax paperwork, and what he needed for me to get the process started to drive out that evening. There wasn't that grimes used car salesman banter I cannot stand at other places and he drew up all paperwork required while I went and sold my car. When I came back, paperwork was ready and I got keys in 30 mins. Walkthrough done, he submitted all my paperwork to file with the DMV and was kind enough to give me all the details I needed with this new fancy 2021 after driving a 2014. Also gave me an OEM USB C because the car doesn't have usb ports and is all USB c ports :) Kevin was professional, kind, patient, honest and helpful. I can't say enough great things about this experience! Highly recommend this place, you won't regret it.

I sold my previous car to Apex Autonet. Everything went well. He gave us reasonable price. All he…read moredid was open the hood to see the engines, walk around the car, see inside, and start the car to check. He also took care of all the paperwork including release liability. Recommended for people who would like to sell the car without hassle. They also sell used car. Location in Alhambra on Valley between 4th and 5th Street.

I usually don't take the time to write reviews, but I wanted to give Service Advisor Wendy Duong a…read moreshout-out. We own three different makes of vehicles, so we've had our fair share of experiences with dealerships. Unfortunately, the service at the other two dealerships has often been disappointing. My experience at Volkswagen Pasadena has been the complete opposite. I've taken my ID. Buzz in for service twice, and Wendy has been absolutely amazing. She is responsive, professional, communicates clearly throughout the process, and truly provides outstanding customer service. It's refreshing to work with someone who genuinely cares about her customers. Thank you, Wendy, for making the service experience so easy and enjoyable. Volkswagen Pasadena is fortunate to have you on their team!

Me and my husband had a great experience at Volkswagen Pasadena! Ray and Mike were super helpful…read moreand really went out of their way to help us get the promotion and the best deal possible. We are very happy with the price we got and really appreciate all their help throughout the process. I would definitely recommend this dealership, especially Ray and Mike, to anyone looking for a new car!

Need to update your photos of the new dealer. Jesus was great to work with. I know I was a lot to…read moredeal with given I purchased a vehicle that I wasn't a fan of and he helped me figure out a way to swap into a different Mazda model. Thank you for your patience

To say that car shopping is always like pulling teeth is an understatement. But going to this…read moredealership feels like having all of them pulled at once. It was definitely an unpleasant experience. They played the classic good-cop, bad-cop routine. John was nice at first, but then he brought in his manager, who decided that my offer of fair market value wasn't going to cut it. The manager came in hot and abrasive, immediately lecturing me about 'being respectful.' At that point, I just laughed him off and walked out. I hadn't even said a single word to him yet. For him to be so demeaning, condescending, and ignorant was simply not worth my time. I refuse to pay new car prices for a used car, you should too. That's the only way we are going to break out of this ridiculous rhetoric that cars don't lose value anymore from them. Also, they did the whole sleazy 'four square' sales approach... as if they didn't know that EVERYONE knows that scam by now.

I had a fantastic experience buying my first car at this Toyota dealership this summer. As a…read morefirst-time buyer, I was pretty nervous going in, but my salesman Erick Tecuatl made the entire process smooth and stress-free. He worked with me to find a price and payment plan that actually fit my budget and worked diligently to get my questions answered.

Everything was very clean and nice, staff was very nice especially Jose Reyes was great very…read morepatient and kind was very determined and professional.