I cannot recommend Austin's highly enough! Austin recently completed a custom redesign of one of my…read morenecklaces, and the entire experience exceeded my expectations from start to finish. Not only is his craftsmanship exceptional, but he took the time to walk me through every step of the design process, listening carefully to my ideas and making thoughtful recommendations until the piece was absolutely perfect. His attention to detail, professionalism, and genuine commitment to customer satisfaction truly set him apart. What impressed me even more was his ability to deliver such high-quality work within my budget and on a very timely schedule. Finding someone who combines talent, honesty, communication, and value is rare, and Austin does it all. The finished necklace is beautiful, and I couldn't be happier with the result. If you're looking for a jeweler you can trust with custom work, repairs, or a special piece, Austin is the one to see. Five stars all the way!

Love this place! The customer service is over-the-top amazing!! And Austin's old school…read morecraftsmanship and attention to detail is absolutely incredible. My rings have never looked so good! The second time that we visited my husband ended up buying himself a ring that caught his eye. And what stunner! He just loves it! Great quality, great value, and a great experience! This place is the best!

Besides being a friend from high school, John treats you like family. He never embellishes on the…read morejewelers or watch. He gives an estimate that you can take to the bank. I have been using him for over twenty years and will never need to change.

John will take care of each customer with a hand shake and a smile. He is very carefull with his…read morerepairs and sales. Always the best prices. Great guy.

A few years back I brought my wedding band and wedding ring to the store to get them enlarged and…read morecleaned. The results were amazing (kudos to the craft person/jeweler who cleaned/enlarged my rings). The sales people were another story. When I asked the male sales person how much the enlargement and cleaning would cost, he responded, "Not a lot." Really? This was so unprofessional. Unprofessional Act #2: I had to call to find out when my rings would be ready because no one called me. Unprofessional Act #3. When my husband picked up my rings, the sales woman made a remark about how small the rings/my fingers/hands were. I am an Asian-American woman/mother who has been harassed by many White Women/White Men in Upper Montclair, Montclair, Cedar Grove, Verona & West Orange, NJ for years. It saddens/shocks me to admit the level of racism I have experienced in this area. I was shocked that the sales woman remarked about the size of my rings/fingers after we paid $150.00 to get these rings enlarged/cleaned. The lack of professionalism in Essex County, NJ is disappointing, yet no longer shocks me now that I understand how racist this area is.

Replaced batteries on watches and a small jewelry repair. Immaculate service with quick turnaroundread more

Great hidden gem in Wayne!! Nice big clean store and the staff is extremely friendly, patient and…read morehelpful. Very reasonable prices and they want to please their customers. Really glad I went here. Seems like they have a wide selection of jewelry. Highly recommend if you want to support a local business that's not a jewelry company with many locations.

The Gallo jewelry team is AMAZING! We get all our jewelry from this store for all occasions and the…read morejewelry pieces are beautiful, they always have new inventory and it is all super elegant. Their service is top notch!!! Most recently, I want to share an experience where I had 8 of my gold and diamond chains tied in knots and they took the time to take all the knots out. Something I could not have done on my own! I am grateful for their patience and professionalism. And have to say we are lucky to have this store in town.

Very professional and sincere. I brought my wedding ring in to be resized a few month ago and he…read moredid an awesome job. Went back to get my jewelry cleaned and he was very helpful! I wish I could give more than a 5 star! ​

Janes Diamonds of Hackensack truly produce the most spectacular diamond jewelry! I recieved great…read morecustomer service, The owner is ve3ry nice!

I was genuinely so excited to visit this studio. I'd had it saved from Instagram for months because…read morethe chains and charms looked beautiful online, and I was even planning on booking a permanent jewelry party here with friends. Unfortunately, the experience couldn't have been more disappointing. We had an appointment, but from the moment we walked in, it felt like we were an inconvenience rather than customers. I understand they were busy and accept walk-ins, so I tried to be patient, but there was little effort to engage with us, ask what we were looking for, or make us feel welcome. The biggest issue was the complete lack of flexibility for a business that advertises custom jewelry. I was told getting a permanent bracelet would take 25-30 minutes, which already differed from the estimate on their website. Again, not a huge deal. Then I chose the chain I wanted and was told they don't put charms on that chain. Fine--I was willing to compromise. I picked a different chain and a pre-made charm instead. Once again, I was told they don't normally put charms on that chain either. At that point, I showed the employee one of the many permanent bracelets I already own, explaining that it started with one charm and I'd added others over time. I even said I didn't care if the charm interrupted the pattern or wasn't perfectly centered. I wasn't asking for anything unreasonable--I was simply asking to customize the bracelet I was paying for. Instead of listening or trying to find a solution, I was met with excuses and an argumentative attitude. The conversation felt incredibly dismissive, and I honestly felt like I was being talked down to. There was no effort to accommodate me, no suggestions, and no attempt to make the experience enjoyable. It felt like my business simply wasn't worth the effort. At that point, I walked away without buying anything. Not because they couldn't do exactly what I wanted, but because of how I was treated. For a company built around creating personalized jewelry, the experience felt anything but personal. If your idea of "custom" only applies within a long list of rigid rules, that's something customers should know before making the trip. I left feeling completely blown off, unwelcome, and disappointed. I was ready to spend money, book future events, and recommend this place to friends. Instead, I left wondering why I was made to feel like asking for a simple customization was such an inconvenience.

Went here with my sister and cousins for a girl's day and had such a great time! She was patient,…read moreattentive and answered all of our questions. We're a group of tough critics and she handled us so professionally. I ended up getting a solid gold "box" chain ankle bracelet with the evil eye charm and it came out so cute! This place is located off the Main Ave so we made a whole day out of it! The Main Ave has cafes, restaurants, boutiques and other shops! Such an awesome time!

Michelle is the best! She makes everyone feel like family there. My fiance and I designed our…read moreengagement ring together with her and she helped us look through all our options and we picked the perfect custom piece. Definitely make sure to use her for all your jeweler needs :)

Fera Gem is a diamond in the rough for Hasbrouck Heights. Great service; Michelle is a gem to work…read morewith. Highly recommend!!

An absolutely fantastic experience. Excellent prices and service. Now my go to jeweler for all my…read moreneeds.

Very honest & trustworthy. I had my ring repaired after my…read moreprong was loose. I did not hesitate leaving my ring there to be repaired.