The Jewelry Exchange 171 Main Street Hackensack, NJ, 07601…read more(201) 525-1300 June 2020 Edith is so amazing and I had a lovely experience. 2yrs later. I happen to stop by a local jeweler while waiting to get my nails done. I asked to get my enganement and wedding ring appraised. Wedding band was appraised double. Engagememt ring was appraised less that the purchase price. Yes its been 2yrs before I got my rings appraised but I honestly thought the ads were honest about the appraisals been double. Since there claim to only buy clean diamonds. Dec 27 2022 I spoke to the Steve (Mgr) he was very direct, intensive and firmly says that it stated on the back of the receipt that only $3k below is valves double. When I told him you are being firm with me he says you are not letting me talk. You're upset. Yes I'm disappointed. Steve then firmly says will you now let me explain. I said no where in the video ads so it say that. I had also mentioned this saying double the appraisal at Jewelry Exchange in Hackensack,NJ. The jeweler agreed a well. It all boils down to honesty. When I do get an upgrade next year I will be sure to get the appraisal right away.

I've been coming here for a couple of years now. Friendly service, nice inventory , this is my go…read moreto place for jewelry. Thank you Rashel for providing great customer service and for helping me with my anniversary gift for my wife.

Ryan made selling my gold jewelry an easy and efficient process. He explained as he tested the…read morepieces and I learned a lot. He was very pleasant to deal with.

I just got back from here and I cannot say enough positive things about this place!…read moreFirst off, they are SUPER nice and grateful for their customers. I went in to sell my tiny wedding band from my ex. It was sitting in my drawer for 4 years and I had completely forgot about it. Super tiny with like 1/10 k of diamonds. I was expecting to get $15 and he gave me more than double! I'm so happy I didn't go to a check cashing place to pawn it. When I walked in Ryan, maybe the owner, greeted me with a smile. He was more than happy to help me and spend time explaining things even though they were closing. I told him why I was there and he immediately gave me a mini Poland Spring bottle of cold water. Immediately I was impressed. That type of hospitality is HUGE​ in my book! He weighed it while talking to me and told me how much it was worth. Of course I took the $$$. The ring was garbage to me. While he was helping me I couldn't help but notice the GORGEOUS items they had for sale. Wow, just stunning.....and the prices were right! I urge you to check this place out. I can almost guarantee you'll be impressed. Support small local businesses vs big companies who mostly care about their bottom line instead of making customers happy. I will definitely go there if I'm looking for a nice piece of jewelry.

I forgot to check in, but I was there on 3/13/26. Had to get a watch sized and the service was…read moreamazing! Had the nicest conversation with both employees, and even got the most beautiful and affordable silver ring. I can't recommend this store enough! Thank you!!!

Perfectly done! Amazing price! Friendly staff! Honest people! Straight-shooters! Can't get better…read morein the area for repairs. Nice jewelry too, though I only had a repair done.

As I was walking past the store, I noticed some pretty items in the window that caught my eye. I…read morecalled and asked for some prices and they were very reasonable. I noticed that they have a large selection of eclectic pieces of fine jewelry and watches.

I recently had an amazing experience at Palisade Jewelers, when helping a friend/family member…read moredesign an engagement ring, for their now fiancé. We worked with Ron and Ebru, and they book took the time to listen to what he wanted, what he envisioned and worked within his budget. They were able to design his fiancés dream ring and had it done quicker than we expected. The ring is stunning and his fiancé is overjoyed, as the ring is more gorgeous than she could have imagined. 10/10 recommend Palisade Jewelers as you are treated like family.

Seems to be NO management at this center. I've emailed them several times, left a voicemessage (a…read moremonth later and no response) and finally filed a complaint with the Better Business Bureau to see if they respond to that. I had a serious issue with one of their vendors (Elegant Designs Jewelry booth 52) - was given Lab Grown Diamonds valued at only $1,000 when they were purported to be genuine diamonds valued at $7,000. Whatever you do, immediately get anything purchased there appraised by an independent jewelry so you are not in my position - losing $6,000 in the transaction! Plus it seems management doesn't care as they simply don't respond.

I've shopped here for a few years. I love the merchandise and the overall variety of selection…read more However, I observed several jewelers in my last two visits not wearing masks. Both times I turned right around and did not go inside. It's sad because I really like this establishment but I'm not willing to risk my life to buy jewelry.

Konrad was a gentleman! A great guy, very knowledgeable and easy to talk to... I am so glad I was…read moreable to get in touch with him and to do business with him...

When I contacted Konrad about my military pins, he called immediately and asked for photos. I sent…read morephotos. Never heard another word. Sent a follow-up email. No response. This is intolerably rude. If you're not interested, at least say so.

Abe is the Best . We have been doing business with him for years .Has a beautiful selection and…read morealso will help you design if he doesn't offer it

The service is great. I have bought beautiful jewelry at great prices. There is a great selection…read moreof jewelry. I needed an appraisal and Abe did it for me on the spot. I highly recommend going to see what they have for you.

I had a POOR experience with this company. I tend to shop at smaller stores versus chains in the…read moremall because I feel they need it more. Instead of going to Banter to buy my daughter's Christmas Gift I came here. I ordered a nameplate for her on Dec 9th and was assured that it would be there on time for Christmas. I called and text in the days leading up to Christmas and got the run around. Finally I showed up right before closing on Christmas Eve and was told there was an issue with the shipment and it wouldn't be ready by Christmas. The staff apologized and offered me a small necklace free of charge so my daughter had something to open, while promising that the necklace would be there the following week and they would reach out when it's ready. Now here I am, over a week later and I'm being sent to voicemail and my text messages are going unanswered. Be careful with purchasing custom items from this store. It's one thing to purchase something there and in stock, but for anything that will come in later, this store may or not provide your item. I'll be reporting them to the BBB as I have not received any mention of a refund and haven't received my item.

Stopped by last week to get a custom bracelet made for my wife. Super fast turnaround and the…read moreengraving looked clean. The owners were friendly and answered all my questions. I'll definitely come back again. Thank you guys!

I am Gaga over my new ring!!! Through a trusted source, I made a purchase through careful…read moreconsultation and sharing photos via text. Kathy's neice Kathy helped me through the entire process kindly and enthusiastically. It arrived within 10 days I am over the moon pleased. I am making a pilgrimage to NJ from CT over the summer. Can't wait to buy more jewelry with them. It's the best combination of quality jewelry and excellent customer service.

Kathy made sure to understand my needs while working on a custom project. She acted honestly and…read moretransparently, ultimately making it an enjoyable process. Thank you.

Called ahead to check to see if they changed watch batteries. Dropped in to get a watch battery…read morereplaced, and the owner was immediately ready to make it happen in a few minutes. Delightfully fast service! No doubt our go to watch place going forward.

small family owned jewelers who are honest, fair and knowledgeable. something you don't find these…read moredays. they have a large selection of jewelry and expertly and quickly change watch batteries. we went back several times to have my dad's watch sized and they were very patient and kind. I would recommend them highly to anyone looking for a local jeweler.