I was genuinely so excited to visit this studio. I'd had it saved from Instagram for months because the chains and charms looked beautiful online, and I was even planning on booking a permanent jewelry party here with friends. Unfortunately, the experience couldn't have been more disappointing.
We had an appointment, but from the moment we walked in, it felt like we were an inconvenience rather than customers. I understand they were busy and accept walk-ins, so I tried to be patient, but there was little effort to engage with us, ask what we were looking for, or make us feel welcome.
The biggest issue was the complete lack of flexibility for a business that advertises custom jewelry. I was told getting a permanent bracelet would take 25-30 minutes, which already differed from the estimate on their website. Again, not a huge deal. Then I chose the chain I wanted and was told they don't put charms on that chain. Fine--I was willing to compromise.
I picked a different chain and a pre-made charm instead. Once again, I was told they don't normally put charms on that chain either. At that point, I showed the employee one of the many permanent bracelets I already own, explaining that it started with one charm and I'd added others over time. I even said I didn't care if the charm interrupted the pattern or wasn't perfectly centered. I wasn't asking for anything unreasonable--I was simply asking to customize the bracelet I was paying for.
Instead of listening or trying to find a solution, I was met with excuses and an argumentative attitude. The conversation felt incredibly dismissive, and I honestly felt like I was being talked down to. There was no effort to accommodate me, no suggestions, and no attempt to make the experience enjoyable. It felt like my business simply wasn't worth the effort.
At that point, I walked away without buying anything. Not because they couldn't do exactly what I wanted, but because of how I was treated.
For a company built around creating personalized jewelry, the experience felt anything but personal. If your idea of "custom" only applies within a long list of rigid rules, that's something customers should know before making the trip. I left feeling completely blown off, unwelcome, and disappointed. I was ready to spend money, book future events, and recommend this place to friends. Instead, I left wondering why I was made to feel like asking for a simple customization was such an inconvenience. read more