I went through two weeks worth of appointments with Plaza and never got my car We set up an 8 o'clock appointment. I got there at 8:10. I was supposed to be given a ride home while they repaired the car but instead they let me sit in the waiting room they took walk-in customers and when all of the work have been done on the people have took my car in at 11:15 after they job around 4 o'clock and I had plaza with my little dog till 2 o'clock when they finally drove me home so I could drop off the dog and let the other dogs out. The car continued to profusely leak oil. I kept on taking it back in and instead of repairing it they'd say well now we're gonna put it and then when we bring you back then we'll fix it and then I bring it back and then they go well you know you need this little plastic tubes in your car we can't fix it because we can't get the plastic tubes and it's got that turbo boost engine but every time they did this, they let me sit and wait before come back and say we're not gonna do what we were supposed to do we're gonna send you home and bring it back another day. One time I had a 10 o'clock appointment I got there early 935 and sat there until 1115 when they finally called me up and said yeah we ordered some for the car but didn't get here because we don't have any had the auto supply place delivered the why it took so long and and all of this is very exhausting and I finally left after paying them $500 to find another full service engine repair shop to get my car fixed. I think they probably do a very nice job rotating tires and doing tag and you buy three you get the fourth one free tires it's I should have never engaged with them in an oil leak and I accept part of that blame but God it was a horrible week sitting entire plaza in the cold 73 years old never getting it resolved. I would area manager for that store blamed me for having to wait so long for the 10 o'clock appointment because he said you came in early shame on me. I came in 25 minutes early to have the car not be looked at till 11 o'clock 15 but they were saying I was in the wrong for in early at 9:35 for the 10 o'clock appointment which they didn't start until 1115 so shame on me. read more

Plaza tire was my favorite for months until they refused to help with my daughter's bent rim. An d referred us to an in impressive wheel shop. Then when I I needed alignment work they said it would be 3dayd before they could help. Furthermore. The tires they recommended an I bought weeks ago. Had to be replaced yesterday because of broken belts I'm sure I will be going back eventually read more

So I'll remove this if they ever stand up, but I'm not holding my breath. Plaza Tire Service (1415 Grindstone Plaza Dr, Columbia, MO) fixed my front brakes a while ago, but there was still a shimmy when I got it back. Took it back in, they said the back brakes also needed to be fixed. Strange, since those had been done not long ago by the dealer. But okay. They fixed them, took them out for a test drive and without letting me test the car, brought it right back into the stall and redid the front brakes. Still charged me for the back brakes which I don't think needed to be done. $500. 1. "I could tell just by looking that those back rotors needed to be changed." It doesn't work like that. You can't tell just by looking. Less than 20K miles on them since they had been done. 2. The mechanic shook his head as he brought it back into the stall and told me the back brakes weren't the problem. The front brakes were and they'll be redoing them. Dude at the front desk explained that the back brakes needed fixing but they had to "adjust" the front brakes to make them perfect. Why didn't they "adjust" the front brakes first? Bollocks. 3. I spoke to the regional manager who said you'd feel the shimmy from the back rotors in the seat. I never did, I felt them exclusively in the steering wheel and the front of the car. Dude behind the desk said -- literally -- if you feel them "in the brakes" it's the result of the back rotors. 4. They replaced my Subaru rotors with "OEM Identical Parts." That's not a thing. They're OEM or aftermarket. Talked to me like I'm an idiot. Complete load of rubbish. Stay away. read more

0 - but it wouldn't let me Zero is my Star Rating and that's for the zero brained guys working there. Complete ripoff and anyone bringing a car/truck there beware they'll take your hard earned money and you won't be happy with the work. I wouldn't have them fix a tricycle for a 1 year old, they'd screw that up lol. read more

Shout out to the team at Plaza Tire Service for taking care of our daughter this weekend. Her tire pressure light came on and as a young college student learning to navigate car maintenance, she was apprehensive about what to do and where to go. She pulled in to the Plaza team and they were kind and helpful, airing her tires up all around and sending her on her way. We appreciate you taking good care of our MIZZOU student! read more

My windshield wiper snapped off and I was desperately looking for someone to help me fix it as I had to leave for a roadtrip that morning. Plaza Tire helped me take the broken windshield wiper off and replaced a new one for free. I am so thankful for them!! read more

I called for an appointment and was scheduled easily. The day of my appointment I walked in and a group of men stood staring at me judgmentally looking very homophobic claiming they had no record of the conversation (without checking a computer) and claimed they never made an appointment and refused to honor their date/time to serve me. No service, these men were rude, unprofessional, disorganized, and dismissive. read more

Bought some tires from simple tire simple tires website said that the store right here does installations call them up said nope they didn't sell them they ain't installing them read more

I had my oil change here and had a pretty good experience here. They are very nice and friendly people, helpful over the phone for scheduling the appointment and accommodating based on my schedule. On the day of my oil change, they were fast and on time, so not much more than expected waiting time. As all is expected and will happen every single time that you take your car to any service, they come up with some suggested adjustments and findings on my car that I deferred them as I have just leased my vehicle. It is almost brand new, and all those things also need to be addressed by the company, but they nicely accepted me rejecting their offer to fix those problems. read more

Charged $25 for tire leak at the bead 3 months after this tire was purchased new at this same store. This tire was a spare with no miles.

Called to schedule an appointment a week plus in advance. was given verbal confirmation of the time and day. Made clear dropping off vehicle was not an option. When I showed up at the scheduled appointment time I was told I had no appointment. Excuses were made like did you call this plaza tire? Why yes I did and my cell phone shows I did. Offer was either leave your vehicle (not an option) or 'we are booking out 14 days In advance'. Which I knew from having called to schedule an appointment. if you value appointments being honored do not go here. No apologies or accountability was taken by those working the front desk. My time was wasted by plaza tire. read more

While I was headed to lunch, I realized I had a flat tire. I called and reached Amanda. I know I was a little frazzled, but she told me to head on in. They fixed my flat very quickly and had me back at work in no time! Thank you! read more

made me miss a funeral because they said they would have my tire a certain day and couldn't get it for a whole week later

Had a tire blow and they worked me in without an appointment and was on the road in under an hour. Price was fair and employees were friendly, helpful. read more

Randy and his team provide outstanding service and their estimates are spot on. Best customer service of any store in Columbia. They are fantastic. Any service needs you have that they can provide, go there and you won't be disappointed. read more

Great service. Got me in the next day and kept me from getting a flat tire. Even though they were short staffed they worked late to fix my tire. Great people. Definitely will only be going there for service. read more

I pulled into Plaza Tire at 4:35 pm on Saturday looking to get my tires on my car changed since Sunday I had to drive to St Louis. Randy M. Informed me they had just closed and probably could do it Monday. He kindly offered me a quote and I headed on my way. As I was pulling out of the parking spot to leave I spotted him waving me down. He had spoken with the rest or the employees and they agreed to stay late to change my tires. They got it done in record time and had my on my way under an hour! Not only that Randy gave me a great deal. Thank you so much for your help I really appreciate your help and excellent customer service! read more

The people at this store, were really great to me, they got me a financing plan and the lifetime tire rotation saving me quit a bit of money! Really appreciated the great customer service 12/10 recommend to anyone. read more

Saturday April 13th I drove from O'Fallon to Columbia for the Show Me Mizzou day! I was leaving and heading back home when coming down broadway I hit the curb. I bubbled the putter wall of my drivers side front tire. I didn't know how I was going to get home. I knew if Plaza was open I could go there because I had a warranty on my tires. I went in and the guys were so helpful. I didn't catch their names and I regret not getting them. They got me fixed on a busy Saturday afternoon and headed back home which I made a safe drive thanks to them. I cannot express how thankful I am to them. They comforted me telling me "it happens to the best of us" and "I can't let you drive in that" and got me in even though it was late afternoon and could have easily turned me away. I will be visiting my Plaza on Monday and getting the rest of my stuff taken care of! Thank you guys sooooo much cause even when I was having a terrible time y'all were the most compassionate and caring guys I have met! Thank You!! read more