I booked our vacation to Costa Rica through AAA who use Pleasant Holidays. The details on the itinerary were deceptive and vastly over embellished. The hotel was unsanitary (room was dirty with stained sheets, soiled furniture, and mold throughout the bathroom). The hotel property was unsafe (blatant prostitution activity) and no security staff. We attempted to contact Pleasant Holidays during the trip via phone and email but was unable to reach anyone. I attempted to contact a representative from Pleasant Holidays after returning home from our trip and have never received a single response to any of the multiple emails that we sent the company. We feel the lack of support, communication, and transparency from Pleasant Holidays severely diminished our vacation and tarnished a once in a lifetime experience for us. We know that there is nothing that can change what happened to us, but I am writing this review in hopes of preventing other travelers from enduring the same disappointment and being treated with the same disregard as we have been. I will never do business with Pleasant Holidays and recommend that you do your research and review other customer's experiences before purchasing any travel services through Pleasant Holidays. Sincerely, Bill W. read more

I booked a flight through this agency months ago. When you book month long vacation, one would expect to have the quickest flight home prioritized. Especially on a common, regular flight such as one between Phoenix and Milwaukee. American Airlines is trying it's best to keep air under it's wings and has made headlines for all the wrong reasons lately. For spending as much money as I did on my trip, I expected to have a convenient, comfortable trip home. Instead, Ive been genuinely bewildered and disappointed as I wait through a ten hour layover on my way home from Hawaii. I trusted Pleasant Holidays to set up a "pleasant" travel experience. It's been an exhausting, uncomfortable trip back home and I have more trust in myself then their employees to avoid failing, miserable airlines such as American. This bs could've been avoided and I've learned my lesson! read more

No one will answer your emails or phone calls.Even if you want to pay! Terrible customer service.

I do not recommend booking w this co. I found my booking through AAA website but this company which is not a booking w AAA I guess third party. My docs provided a number to call which was a AAA phone number but they were unable to help me bc my booking was w Pleasant. I have called several times. I'm on hold for more than an hour. Their website doesn't give my itinerary info with the booking numbers I was provided. No one called me back per email request. Only auto responses by email with no answers. I didn't realize they had so many horrible reviews. I'm going to dispute charges request a full refund and document my efforts and contact AAA to make a complaint and report them the BBB. This is ridiculous our trip is coming up and I would like all my information so I view our flight itinerary. I booked 5/19/21 still can't reach anyone or any calls back. Today is 6/22/21 read more

If I could leave zero stars I would. This company booked flights for our family. Except they kind of didn't...they booked tickets for all passengers with the exception of one. That ticket they simply named "existing reservation". We paid $1,600 for a ticket that literally had no name associated with it. How could this happen? Delta and pleasant holidays, how do you book a flight with no name, but charge for the ticket? Where's my money? We've been after a refund for the ticket you stole from us since the day we realized the ticket didn't exist. As a result of this amazing screw up, our son didn't get a seat on the flight...he sat in my lap for an international flight. The seat we bought sat empty in front of us. No seat, no real ticket, but a $1600 ding to my card. WHERE IS OUR MONEY?! read more

This company sucks. They cancel tickets and reservations and we travel a lot. Not worth my time to explain in detail. Just go to the next one. Not worth it. They lost our business for life. read more

What a joke, don't have the energy to tell you the amount of back and forth dealing with a school charity and was given a year only to be switched to 5 months from the win date and given 20 days notice we had to use it. Take your business elsewhere. Telling my corporate sponsors to avoid company as well. read more

Wow. Where to begin. We booked a trip to Kauai through Pleasant Holidays and were able to get an "Ocean Front Room" at a Marriott hotel. Dream come true! Sadly, it was just a dream. Our hotel room at the Courtyard Kauai at Coconut Beach was infested with ants and cockroaches. After the hotel sprayed our room and the bugs persisted, we called Pleasant Holidays and asked them to find us another hotel. After some hours, they succeeded in getting us another room at a property a few miles away, but alas, no ocean front view. For our troubles, the dirty hotel refunded us one of the two nights we stayed and both nights resort fees, but this money went toward the replacement hotel and we never saw it. Pleasant holidays booked us at this bug hotel, and as a peace offer issued us a credit voucher in the amount of $200 towards our next holiday booked through them. Needless to say, it won't be used. We feel that for the over $4000 we paid them for this trip, they should have tried a little harder to make it up to us when two of our seven nights and one day of our holiday were completely ruined due to their hotel choice. Ugh. Never using a travel agent again. Certainly not Pleasant Holidays. read more

D and I booked our GG (Girls Getaway) to the Bahamas with Pleasant Holidays. She was flying from CA and me from AZ, so we could not figure out how to book it online. So we called the 800 number! The wait was a little long but once we got someone on the line she was awesome!!! It took 30 mins to get all the information (hotel, flights to and from CA/AZ to Bahamas, transportation, passport, etc.). The confirmations were sent to our emails while we were on the phone. We check the information, made a few corrections, and new conformations were sent. We are booked and ready to go! The GG trip went without a hitch!! Bonus: We got a private car to and from the Bahama airport (Land Rover, I think). It was nice, kinda felt like a VIP. ;) read more

I love Pleasant Holidays. Great company! Been working with them for three decades. Reliable, great prices, good customer service. read more

We booked a trip to Bermuda for May 16, 2020. Bermuda's borders were closed from March 20 to July 1, 2020 due to COVID 19. So this trip could not have taken place but three weeks before the departure date my husband's doctor did not allow him to travel because he is a heart transplant patient with a suppressed immune system. Since we purchased travel insurance we put in a claim to Trip Mate. Claim was denied ... no reason given. They gave us travel vouchers for the same amount of our deposit. However, we CANNOT use this voucher for a deposit or travel insurance. We can't take the original trip for the same price. Vouchers are WORTHLESS unless we pay double. Nice racket. Will NEVER use Pleasant Holidays again!!! Catherine Ziegler read more

To whom it may concern: I'm at the LAX airport right now, and found out My wife and I have no seats, and we'll have to wait until everyone has boarded so that they can find a seat for us. I can't understand how I paid a premium package for a flight where I don't have an assigned seating and will have to wait until everyone has boarded. Shouldn't you have given me the option of choosing a seat? It's my wedding anniversary and this is really not the best way to start off a trip. Congratulations, my very first review. read more

Pleasant Holidays helped us put together a more than pleasant trip to Kauai! It was great to get a live, knowledgeable human on the other end of the phone who could help shop for the lowest airfare, knew the Poipu area well enough to explain the pluses and minuses of the different condos we were considering, and book the rental car too. There's a lot to be said for one stop shopping and good customer service. The only annoyance was that you pay a deposit, and then the final payment is due 6 weeks before departure - but they will NOT send you an email to remind you of this.....weird. And not good. Otherwise no complaints!! read more

I would recommend to train the whole team to be a salesperson and brand ambassador because I was left feeling sad and annoyed that I tried calling to book a trip. Phone was often busy so I stopped by the corporate office in Westlake Village and still got no help. Me: Hi, I'd like to set up an appointment with someone to help me plan an awesome vacation with a wedding thrown somewhere in the middle. Receptionist: Ok. We don't really do that. You need to call AAA or our wedding specialists would be happy to speak with you. Me: Well, it's not really a regular wedding trip per-se. I don't want bells and whistles. Just an awesome vacation with just the 2 of us... Receptionist: Ok we can do that. You need to call to set up an appt. Me: I've called twice and your phone is busy. That's why I stopped by. Can I just set up an appt with someone? Receptionist: No. We don't do that. You need to call. Try calling early in the morning. Me: Okay....that is confusing. You've lost me. Bye. read more

I'll admit my rating is specific to my situation. If my travel went as planned, I woulda given 4-5 stars. However, it didn't so I'm just really bitter. Pros: Very cheap deals at nice hotels. Just make sure you check up regularly and thoroughly to find the best on on the site. Cons: IF you think there is a chance of changes to your plan, make sure you do buy the protection plan. Cuz I didn't. I honestly thought my group's plans were solid. But of course, people's canlendars change last minute. Here's what happened: 2 people in my group had to cancel. This is about 30 days prior to our travel date (so "45 days within travel date"). Per their site, they will charge me $150 cancellation fee per passanger plus any additional fees through the airline or hotel. Vague i know. But naive me thought I would get about half of our money back. How stupid of me to think that. In all, I only got back $100 out of almost $750. The lesson I learned. Always make sure your plans are solid when you buy discounted package deals. They're so much harder to change afterwards...AND there are multiple feels (through the airlines, hotel AND travel agency you go through). If you're unsure, pay the extra $$ for protection plans to assure you get your money back. read more

I am so disgusted with AAA and their Pleasant Holidays subsidiary that I'm not renewing my 40+ years of membership. I was lied to by the AAA's travel agent when I booked a New York trip and when the whole country was shut down because of COVID-19, they offered no assistance. My cancellation cost me over $1,000. Instead I received a $200 voucher to use within a year on a Pleasant Holidays vacation. What a joke! I will never book a vacay with these charlatans. AAA has lost my family membership as well. I don't recommend either of these companies. read more

I booked our vacation in April for my family's vacation through AAA who used Pleasant Holidays. Pleasant Holidays was NOT pleasant. Although we were listed on the Itinerary, I had no airline ticket. I was told everything was fine by AAA, but just before the flight I was told by United I had no airline ticket! My daughter would have to go on vacation alone. I immediately called the Pleasant Holidays Emergency number. After a few minutes the person picked the phone and said she would look into it. After 20 minutes on hold, and not knowing what to do, I had to purchase a new ticket because the flight was leaving and one ticket was left. PLeasant Holiday did not have a clue what was wrong and not did they attempt to assist me in any way. Why have an emergency # if nobody helps? I called customer service the next day from out of the country at .25 per minute, after literally 1 hour on hold, they picked up and immediately hung up!! I am extremely disappointed and frustrated by the lack or customer service and NO support from Pleasant Holidays. I was supposed to fly United CTQ4TM. Larry Lcivic61@gmail.com read more

I am being extremely generous with one star. I strongly recommend that no one consider booking any vacation with this company. In August 2021 my wife and I booked a five night stay for the second week of December at the Royal Hotel, Atlantis, in the Bahamas. After American Airlines screwed up our flight schedule which would have meant spending a night at an Atlanta hotel at our expense (and sacrificing one night at the Royal), I asked my travel agent to postpone the trip until 2022. She made several phone calls to Pleasant Holidays over a two-week period, to no avail. We tried to reason with them, that it would be a win-win situation because we would likely spend quite a bit on meals, entertainment, gaming, etc., money that they would lose if the trip was canceled (this vacation was a delayed 50th wedding anniversary celebration for us). They were totally rigid and would not budge. Note that I did not want to cancel, just postpone. Because I had travel insurance I was guaranteed a refund of most of my money which included two business class tickets. But I still had to pay a hefty penalty. After this experience, I will never book a vacation with Pleasant Holidays. This year I intend to take my kids and grandkids to DisneyWorld rather that my first choice, Atlantis. read more

Time to plan our 2017 vacation and don't know if I want to trust Pleasant Holidays again after last years trip to Cancun. We will be going back to Cancun again this year and probably will go thru AAA, but not sure about using Pleasant Holidays. Last year booked 9 days at the RIU Los Americas and paid for non-stop flight to and from Cancun from LAX, and wound up with a stop in Atlanta adding 7 hours to our travel. When we asked for some other flight the Pleasant Holidays lady was less than truthful saying they had no control over the Delta Airlines and we could not get a refund and no other flights were available. I went online and sure enough there was other non-stop flight available. I called Delta and they said of course we can have a full refund if they add one or more stops and or 1 1/2 hours to the travel time. Pleasant Holidays did nothing for us in settling these issues I had to do it all, but Pleasant Holidays finally offer a $50.00 travel voucher for our inconvenience on our next travel with them, like that's going to happen. So use caution when booking! read more

I have traveled with Pleasant Holidays many times to Hawaii and they always have the best deals. Earlier this year, I got a deal for $299 for an airfare and hotel package! I just booked another vacation to Hawaii in November and got airline tickets and hotel for $399! And it was the Sheraton not a dump. I checked the same dates just for airfare alone and it was $481! I'll always check their website first before I ever buy a ticket to Hawaii. read more

Do not use AAA travel or their subsidiary Pleasant Mexico Holidays. From AAA I was lead to believe that there were no charges for travel services except for booking airlines. That was not the case with my recent trip to Mexico. Pleasant Mexico Holiday booked my flight and hotel. Their services were unPleasant. That group charged me way more than if I booked myself. The hotels they chose were time shares that nickel and dime you for everything, no free internet. You can't drink the water, so they put water in your rooms but charge you for it. They charge for coffee and pool towels etc. The restaurants and bars had subpar food and drinks. You cannot get a lounge by the pool because guests put their towels on the chairs at 6am. I would not be surprised if Pleasant holidays doesn't books these time share places because they get a kick back from them. The time share people constantly pester you to buy a time share or their other services. At one of the hotels, I was supposed to have a jr. suite for 5 days. The "suite" was on a very busy street, across from a fair. The 4th floor room had no elevator. Also, they provided the wrong travel locator for the airlines reservations. The bottom line is book your own travel. You will not be pleased with their services. read more

Best travel ever. Customer service on point. Love getting Krissy & Kellye on the phone

I arranged for an "All Inclusive" paid vacation to a resort in Mexico. I had to cancel this reservation when I discovered that the "All Inclusive" vacation package I had wanted was not "All Inclusive" after all. Seems the resort I was to stay at would be undergoing remodeling of all its tennis courts and several of the restaurants and additional work during the time of my scheduled stay. When I became aware of these negatives, I attempted to cancel my reservation. Pleasant Holidays chose not to refund the entire amount of my reservation. Pursuing this process has taken an inordinate amount of my time. As a result of Pleasant Holiday's actions, I am now forced to seek remedy through the courts for resolution. read more

I thought I had the deal of the century, but realized that they mixed up air fare for my daughters, one was supposed to go one place and one the other. I did not catch it (my fault) but in my defense, they make it very difficult to decipher and after 4 hours on the phone, I thought everything was copacetic. I bought the trip protection, so when I caught the mistake, I thought I was covered - WRONG! it cost me over $2000 to make the change and they certainly did not take any responsibility. Trip insurance is USELESS! So sad I ever called them... read more