As a local realtor who specializes in helping seniors transition to continuing care communities,…read moreI've had the pleasure of helping several clients with the logistics of their move to Stoneridge Creek in Pleasanton--including two wonderful clients currently in the process of moving in. Once again, I'm reminded why this community is such an outstanding choice. What continues to stand out about Stoneridge Creek is its thoughtful approach to senior living. The community is well-designed, well-run, and filled with friendly, welcoming residents. The transition to retirement living can be emotional and overwhelming, but here, it becomes a positive, empowering experience. It's a joy to watch my clients thrive here, and I continue to recommend Stoneridge Creek without hesitation.

We have a lovely monthly dinner in the Wine Room where new residents are invited to attend. In…read moreaddition to a very special menu, they hear about all the activities and ways to get involved. They are assured they can be as active as they want to be, and are encouraged to sit in on various committees and clubs to learn about what they do. These dinners are always a big hit!

My daughter and her friends perform music here on a regular basis, so I've visited this facility…read morenumerous times, and I've been pleasantly impressed by the kindness and humanity I've seen displayed there. As an outsider, I've witnessed how attentive and discreet the staff are when caring for the residents, and it's restored my faith in people. As a facility, it tries its best to give the residents a normal life filled with activities and events. The activity coordinator, Ms Julie Bello, does a beautiful job of coordinating events for the facility, making sure that everyone is entertained and occupied. From interacting with the staff, I also understand that many of them had parents who suffered from Alzheimer's, so this work has special meaning to them. My mother has advanced stage Alzheimer's, and I understand how important it is to be patient and understanding with Alzheimer's patients. In my opinion, Carefield is a home with a heart because of its people. They're all kind, amazing folks trying to do what's right for the residents. I hope this place remains the same when I need a place to go myself! Today, May 9th, they celebrated Mother's Day a day early with an MD brunch--a formal event with champagne flutes, live music, and a buffet style lunch for residents and their families. It made the residents feel special even if they didn't have any visitors.

I am so grateful to Eunice, Narcy, and the care team at Carefield. My Dad stayed at Carefield for…read morethe last six months of his life. The Carefield staff was incredibly kind and attentive to him and did a great job communicating with me and the hospice team. He required round the clock care including incontinence, needing to be moved in and out of a wheelchair, and assistance eating. It was a lot. They have daily activities for residents as well as parties on major holidays such as Father's Day where they decorate the facility. One thing that is unique about Carefield Pleasanton is they only have memory care, no assisted living. At most facilities the assisted living area is nicer and roomier, and memory care is tucked in a back corner. Since Carefield Pleasanton is only memory care there is much more room for memory care patients to walk around, including an outdoor courtyard. I'm in the position of having both of my parents requiring memory care. I can honestly say if I end up in the same position I would want to have an experience like he had at Carefield.

I'm skeptical of these glowing reviews, so I'm writing my own…read more I took my dad to a brunch and learn there. It was impressive. They have a new culinary director which sounds luxurious. The food was delish. Dad didn't love the coffee but he can make his own. :) The staff has been there a long time and the ownership is also long-term which I find stable. There are a lot of pluses, but the icing on the cake was that each of three different residents talked to us in passing, and they were very cheerful and appeared happy. My dad is excited to move in soon, and it's a relief to the rest of the family. We're looking forward to my dad experiencing the Men's club, weekly happy hour, and nightly movies. I'll update my review in about three months.

My father lived in this facility for nine months, during which he fell 13 times, despite my clear…read moreand early disclosure that he had Parkinson's dementia. Rather than revising his care or offering support, the facility ultimately evicted him after his final fall, labeling him a "fall risk"--a fact they had known since day one. They violated legal eviction procedures by failing to give a 30-day notice, and informed me while I was out of the country, leaving my father in the hospital and me scrambling to find a new place for him. The lack of empathy during a vulnerable time was inexcusable. To make matters worse, the facility said the only way they would allow him back was if I paid for a private 24/7 nurse--an expense they knew was unrealistic. This was clearly a tactic to push him out while appearing cooperative on paper. Not sure if Aireen T. is still the director but she is not responsive, professional, caring, or compassionate at all. I had to involve Ombudsman to get responses from her on everything. There are also serious safety and staffing concerns. During a power outage in the heat of summer 2024, the facility had no backup generator. We overheard firefighters asking staff where the generator was, and staff admitted there wasn't one. During this incident a female resident was stuck in the elevator for literally hours on a hot summer day!! It was horrifying. Others, like the woman across from my father's room, were left in the dark yelling "hello, is anybody there?" My family and I went to her to calm her down ourselves as no staff member checked on her or other residents to reassure them during this electricity outage. They are clearly understaffed and many of the caregivers are not certified CNAs, and it shows. Staff routinely defer to residents' refusals for essential care, and hygiene, rather than providing informed, proactive support for those with cognitive conditions. Many times I showed up and I could smell he hadn't showered. When I asked staff why they would say that he refused so they didn't do it. Medication for my father was not consistently dosed at a consistent time which was also a huge problem. My father also experienced racism from two other residents, and when I raised this with the Director Aireen, they brushed it off--blaming the behavior on health issues such as UTI and did nothing to protect or acknowledge the harm done to my father. Aireen and executive management did nothing to soothe our concerns. This facility is not safe, not equipped, and not compassionate. I would not trust them with any loved one under any circumstances.

My father was a resident at Sunol Creek Memory Care for 7 months prior to his passing. I…read morepreviously wrote a review about the compassionate care he was receiving. The last couple of weeks were extremely hard with him not being capable of doing anything; literally. WOW - the care and compassion and kindness shown to my Dad during this time is truly difficult to express. Every minute I knew he was getting all he needed and all done gently and with kindness. The full staff was also very compassionate to me, his daughter, and my mom/his wife. e day my Dad passed I believe every staff member stopped by his room to say goodbye to him, touch him, hug me and my husband, say kind words about him, etc. It could not have been sweeter! Thank you to all the angels at Sunol Creek Memory Care! True angels.

Our mother recently moved to Sunol Creek Memory Care and we couldn't be more pleased with the…read moreoutstanding care they provide. They have done everything possible to ease her transition to her new home. It is a beautiful and very well-kept home. The staff are highly competent and professional and always very supportive and positive with the residents. Most import to us as family members, the staff treat our mom with respect, dignity and kindness. This is a very special place. James Burton and Laurie Burton Kurtzer

Wish I could give more than 5 stars. This place is awesome. My husband originally went to another…read morefacility after a stroke and was deteriorating there. Luckily, I was able to get him transferred to Creekview, where he thrived. The physical, occupational, and speech therapists were outstanding. They all really made the effort to make sure that he would get better and be able to come home. (Shout-outs to Govin and Maya.) The facility is gorgeous and welcoming and the rooms very pleasant; not institional at all. The staff is very caring. They paid attention to my husband's dietary needs, yet the food was pretty good for a nursing facility.

My clinical experience at Creekview was extremely positive. The facility is exceptionally clean,…read morewell organized, and maintained to a high standard. It creates a safe and welcoming environment for both patients and staff. It is a facility where professionalism, teamwork, and compassion are clearly prioritized. It is a place where I would be honored in pursuing employment after completing my clinicals. During my clinical experience, I felt encouraged to learn and was consistently supported by staff who were willing to share their knowledge while maintaining a strong focus on proper patient centered care. Having a grandfather with Parkinson's disease deepened my understanding of the importance of patience, dignity, and compassionate care; values that Creekview consistently demonstrates. I am truly appreciative of the professionalism and empathy shown by the entire team, and I would feel very confident entrusting my own family's care to this facility. Overall, Creekview reflects excellence in both care and workplace culture.

My patient had a pleasant time here. Everyone is so nice, like the nurses, front person Anita,…read moretherapy, and front desk. They did the best they can to make accommodations and help my patient become more independent. She is able to get discharged today after a month of staying there recovering from a hip fracture. We're so thankful for the staff for the amazing entertainment set up in activity room, food accommodations, open communication and kindness.

As we remember our mom Sushila Amlani on the recent Mother's Day, we are filled with nothing but…read moregratitude for the compassionate care and attention she received at Hillside Senior Care, the former name of Niles Canyon Acute Care. She was there for more than 4.5 years till her passing in Dec 2021, in her late 80's. We can't be grateful enough to the entire staff (from Management/ Administration to floor staff, in all the shifts), who made this facility a home away from home during her entire stay there and welcomed our family with warmth, any time of the day, even multiple times in a day. Not only did they take care of her physical needs, but also provided her technical help to use her cell phone / tablet so she could attend and listen to spiritual discourses, to nurture her soul too!! Some of the staff are fluent in some of the Indian languages, in particular Hindi, that made it easy for our mom to communicate. The entire staff (CNA, LVN, therapists, Social Services, Activities Room, Kitchen, Front Desk, Facility/Equipment/Grounds, etc.) is very caring, warm and considerate. Even during Covid, they did their best, in spite of shortage of staff, personal risks, and all other challenges and issues of dealing with a very dangerous and deadly pandemic. After the new owner and management took over this facility and renamed it, we continue to visit the facility periodically, to express our gratitude. We also continue to refer this facility to our friends for their loved ones. Some of the same staff still work there, remember our mom fondly and always welcome us. The facility is spacious, airy, bright, with all rooms having windows, and a nice garden outside, for walks, family gatherings, and occasional celebrations for the staff and residents. In summary, we are very happy and continue to recommend this facility to our friends for their family members, even after 4+ years because they have continued to maintain the same standard of care, per our occasional drop-in visits. When we drive by this facility, it warms our hearts! Though the rating we gave is 4 stars, it certainly exceeds that, and the facility continues to strive to get better. With heartfelt gratitude, Amlani family

Christine at Creating New Hope Senior Living Advisors has been an incredible resource during a very…read moreoverwhelming time for our family. From the moment she answered the phone, she was compassionate, patient, and reassuring. During our very first call she gave me the information and guidance I needed to move forward. Within an hour of speaking with her, several senior living communities were already reaching out to me. Before connecting with Christine, I had called many facilities myself and only received one call back. All we had to do was schedule the appointments. It was clear that Christine has built strong and meaningful relationships with the communities she works with. We ultimately placed our uncle in one of the independent living communities she introduced us to, and the process felt so much more manageable because of her help. She also helps families explore assisted living and skilled nursing options, which makes her an incredible resource no matter what level of care is needed. If you are trying to navigate independent living, assisted living, or skilled nursing options for a loved one, I highly recommend reaching out to Christine at Creating New Hope Senior Living Advisors. Having someone knowledgeable and compassionate guide you through such an uncertain time truly makes a difference. We are very grateful for her support.

Christine was very helpful for my wife and I. We were looking for independent living facilities in…read morethe Livermore area. She was very prompt on picking us up and very organized thru the day. we saw 4 facilities . She was very informative and very willing to help. My wife and I were very fortinuate to have Christine input. Janet and Jerome

Care is excellent and the facility is bright and clean and the staff is friendly and welcoming!read more

Very pleasant atmosphere with professional, attentive and friendly staff. I was impressed that the…read moreresidents were happy and socializing.

First the good- very beautiful building, nice to visit…read more good food, very nice wait staff and chef in dining room. Pretty grounds, flat and good for walking. quiet location. Very kind front desk staff. The cleaning staff is very good and the maintenace staff are also excellent, The Cons- 1-Rent will increase 7-8% every year to the day. 2-If you pay for showers, your parent may or may not get them, maybe 25-50% of the time. They seem understaffed and do not have a transparent way to keep track, report or let family know 3- the elderly must put their laundry into the hallway for pick up which is difficult given that the doors are very heavy and most residents use walkers and canes. 4- Do not rent and apartment on the 3rd floor unless your parent is able to use stairs, the elevator breaks at least once a year due to water issues and there is only 1 elevator to the 3rd floor so they are stuck up there until it is fixed which sometimes is weeks if they can't use the stairs. 5- Since the corporation of IVY park took over this facility, the most of the staff turns over every 1-2 months. you will not get to know a caregiver, they don't even attempt to introduce you to care givers. The management, nursing, and activity directors change about every 2 months so there is very little accountability. the only staff that has been constant is the waiters, the maintenance crew and the front desk. 6- their "fall and call button" is a one way system (no voice) so the elderly do not know if the call has been received and the response can take up to 2 hours or never, so if your parent is mildly cognitively impaired and does not carry or cannot use a cell phone, it is not a reliably safe system. Unfortunately they have not invested in a better and more updated system. Overall, it's very hard to find good care for the elderly and Ivy Park, despite the high cost is a mixed bag. I'm not sure that any other place is better, but just be aware of what you are getting into before you sign on the dotted line.

I went to see my dear friend that fell due to hydration and neglect ... after she had been in the…read morehospital several days and then returned to her room at Ivy Park . She had been returned on Sat and I went to see her on Sun afternoon. When we got there we found her yelling for help half on half off her bed with a soaking wet brief on the floor and her hospital gown barely on her . We got help and the staff said they did not know she was back!!!! She had not gotten dinner the night before nor breakfast or lunch that day or help changing and was thirsty and the bed was awful wet etc! Complete irresponsibility ! She had been calling for help for a long time she said. If we hadn't gone to visit her who knows when they would have checked on her? That being said Maisha was great once we got her to help us . She got her a meal which was eaten right away! . This place is severely understaffed! We and others waited 10 min to get in from the lobby then had to wait to get let out as there was nobody on the floor to help !! We are friends and keep finding her in bad straights when we go visit!! There are no call buttons so the very least the staff could do is check on ppl like her (who can't get up by themselves ) to make sure they are ok . Terrible !!!!

My mother was a resident at Springtime after a stroke for a few months. This residence is very high…read morequality. The care givers have been there for a very long time and are very kind and caring. The owner Lawrence was excellent. He communicated well to our family and any help was always provided in a timely manor. He was very accommodating to her needs and went above and beyond to assist her.

Two months ago, my dad moved to Springtime Residence as he fought a deadly brain tumor and could no…read morelonger live with my mom. Throughout his time at this amazing board and care house, he thrived and had top-notch care. Lawrence, the owner, is very hands-on and is often there to ensure all residents are comfortable and have their needs met. The caregivers are simply amazing, dedicated human beings who go above and beyond their jobs. Bonnie, Lydia, Rebecca, Jose, and others truly cared about my dad as a human being. When my dad was in his last days and hospice was called in, they literally got up every hour in the middle of the night, to check on my dad and make sure he was okay. This goes well-above what we expected. This truly is a home, and the six rooms for residents truly feel like any house would feel. One thing my dad especially loved, the food! His favorite subject while living at Springtime Residence was the food he had at each meal. The caregivers became his friends and part of our extended family. They were loving, gentle, and saw to all of his needs. If you are looking for THE BEST in a home-like environment, then Springtime Residence is your destination for top-notch care. We feel very lucky my dad spent his final months there.