Terrible customer service. I have called multiple times and no one ever answers the phone or…read morereturns voicemails. I spoke with the chat several times and it completely useless and would not give me a contact that I could call. If you have any issues with the company no one will respond to you. We are taking our business elsewhere.

What a fantastic company! I had the pleasure of doing business with them recently as I wanted to…read moreorder custom guitar picks to help celebrate National Guitar Month here on Long Island. When I first called in, I spoke with Yecenia, who became my point person throughout the entire process. She was so patient with my countless emails and questions and was always extremely responsive. Her numerous recommendations and attention to detail, regarding everything from the color scheme to the pick thickness to the overall design, were all spot-on! The final results looked even better the the initial mockup and I couldn't be happier with how they turned out... she seriously knocked them out of the park!

Amazing service. Kurt is the very best and knowledgeable luthier around. I would trust him with any…read morestringed up instruments.

Kind and knowledgeable. More than reasonable prices for a veteran luthier!! Truly a rare resource…read morefor anyone who loves their instrument and requires service.

I bought a very lightly used classical electric guitar, and when it arrived, I could hear but…read morecouldn't locate the source of a strange buzzing sound. Not only did Steve locate and fix the problem (it was loose pre-amp screws resonating with the A string), he restrung the guitar and had it back to me within 24 hours - all for a ridiculously reasonable price. Steve's guitar knowledge is incomparable and he's a hell of a delightful guy to boot. Highly recommend his work!

Outstanding service, incredibly knowledgeable, and just a cool human being. I call him the guitar…read morewhisperer. Until you have your guitar set up and serviced by Steve Spaulding you probably don't know what a good set up and fret dressing is like. No insult to Guitar Center or anyone else who does string instrument work, but Steve is several notches above most everyone else. The years of experience show in everything he does. First rate, A++++

I've been doing business with Rob Cusumano of Blue Note Woodworks for several years. His knowledge,…read morecourtesy and craftsmanship makes him one of the very best Luthiers I've ever dealt with and my instrument is always in trusted hands. Recently, Rob setup my Fender Paramount acoustic to play better than when I received it brand new. I'm looking forward to receiving a Blue Note Woodworks custom built instrument someday! Thank you Blue Note Woodworks! Clarence Williams / 2nd Planet www.2ndplanet.net

From the owner: An Exclusive Guitar & String Instrument Build and Repair Shop…read moreMaker's of Fine Handcrafted Semi-Acoustic Electric Guitars and Basses Serving Medford, Ashland, Grants Pass & Beyond

I went here to get my guitar fixed and the people here got I done in one day and put new strings on…read moreit they have very good customer service and I started taking drum lessons there as well

Before ordering on the internet check out the local music store. The selection is better than you…read moremight expect and the prices are competitive. Brian has an especially nice selection of new guitars (they are "factory seconds") at used prices - good bargains. There's a lot packed into this little store.

I went into this location looking for a guitar to play for my son's memorial service. I was…read moretraveling from the East Coast and didn't want to pay for the extra luggage, so I figured I could stop in, buy an inexpensive guitar, play it for the weekend, then find a gutter punk in need of a guitar and give it to them in memory of my son- who also was a gutter punk for parts of his life. Christian helped me out- super friendly and right there when I walked in with my other son. He heard my story and took all the time we needed to find just the right low-cost guitar for this purpose, all the while talking to me about my son, music, the shared nature of music and space and community. Another customer, Dave, was there too and got involved in our conversation. Sweet ol' guy with stories a'plenty! When time came to ring us up, Christian gave us a little discount because of the path this particular guitar was on. How kind! I was so moved. Then Dave stepped up and told Christian to put it on his bill. Amazing! Such kindness and generosity when a grieving mother needed it most- I cannot begin to express how much this meant to me and my family. To know others are here with us as we mourn, especially in this time of isolation, means so very much! After the weekend memorial with family was done, we took the guitar, a new capo, and some picks down to the park by the freeway. There were several groups of gutter punk kids there, but none in need of a guitar. So we went to Safeway to buy them all chicken and sodas and some cupcakes- figured my son would have wanted me to. In front of the Safeway was a couple with a dog, a cat and a backpack. Her name is Snail and he goes by St. Christopher. He had lost his guitar on their travels. So I went to the car, got "the guitar community built" and went back to them. Told them the story of my son- who he was, how kind he was, how he loved music (Tom Waits esp!)- and asked them to please not sell this guitar right away, but instead use it as long as they could and think of my son Jake traveling with them. They were in tears and I was so grateful to be able to celebrate my son with something that will be moving forward, changing peoples moods and attitudes when it is played. Thank you Christian and Dave for being part of a very important moment in my life- and a moment that is radiating out into the world, bringing music and joy with it!

After submitting this information to cooperate, I have not heard anything back. After two days on…read moreFacebook marketplace, I sold my controller to someone who knew what it was and how to use it for $150. I ordered the GRV6 online from Sweetwater for the same price as Guitar Center. The day after ordering, Sweetwater called me to thank me for my order and update me on shipping information. They thanked me for my business and were extremely professional and friendly- the COMPLETE opposite of all three employees inside Medford's Guitar Center. People that have negative experiences are much more likely to share them than those with good experiences. I am sharing my Guitar Center experience with everyone I can.

Bellwood Violin is an excellent resource. I was able to rent a quality violin to start studying…read morethis instrument as an adult learner. The main shop repairs, sells, and rents violins (and larger stringed instruments). Also, there is a studio for teaching the violin to children. Parents will welcome the accomplished instructor and the ability to start the learning journey with a good quality rental violin. Later as the student shows dedication, this is an excellent shop for purchasing. Another reason this shop deserves respect is keeping their doors open when the number of music instrument stores seems to shrink every year. It was a bit of drive from my home to this shop, but absolutely worth the extra effort.

Just about everyone in the Rogue Valley, and beyond, knows that for quality work on instruments,…read moreBellwood is the place to go. We've borrowed violin, had recorders repaired, and in every case the staff is knowledgeable, friendly and helpful. Their prices are not exorbitant and they do quality work, which often requires a bit more time than perhaps others might take. No matter what you have to repair, you can rely on them.