Beautiful furniture... HORRENDOUS CUSTOMER SERVICE AND DELIVERY SERVICES…read more.. The level of inattention to detail and lack of quality control displayed throughout this process is astonishing. Bringing the wrong side of a sectional that needed replaced due to quality control issue after MONTHS of delays truly defies understanding and logic. I expect much higher standards of customer service and quality assurance. I ordered my couch in August, it is now November and I still do not have a fulfilled order. Will not be purchasing from this company ever again.

Arhaus has great furniture but their ability to deliver that furniture and do what they say is…read morelacking greatly. As such they make promises they can't keep which results in a horrible customer experience. I ordered furniture in March 2024 with a promised delivery date of May 20th. I planned and scheduled this well in advance to assure I had furniture after closing on my new home on May 17th. In plenty of time for my housewarming dinner party scheduled for 6/2. While I did receive some of the furniture, I am still waiting on my dining table. After the 5/20 date was missed I was told it would be here by end of May. I called end of May and was told early June. Obviously I had to cancel my party. Then when June came around I was told it would be first week of July. Then a glimmer of hope .....I received a call around June 7 from my salesperson (Diane) stating the table was unloading and I should have it within a week or so. As such I reschedule my party for 6/29. After all this , a week later I find out that even though the table is here it cannot be delivered to the shipper for another two weeks due to current truckloads being full!. Come on guys.....this is ridiculous. I find it hard to believe you cannot get one table on the next truck after all my previous delays. Horrible customer service! Once again I am canceling my dinner party thanks to Arhaus taking no accountability for doing what they promised. I have called 3 times this week with no one being able to make what they promised happen. Obviously I will never purchase from them again and I am unable to give a good recommendation to family and friends. Improve your delivery logistics , do what you promise, or at least compensate the customer for their aggravation and loses.

So happy I stopped by Bassett. I could not be more happy with my sofa or my experience with the…read moredesign consultant. I have a small house (816 sq. ft.) and wanted a comfortable gray leather sectional sofa, with a short side of 90 in. or fewer, that didn't have a bulky look. During my search, I had begun to think this would be impossible to find! Susan McGeorge was my design consultant and she did a fabulous job. She was understanding of the whole situation and very respectful of me and my time. She understood what I needed in regards to space, look, and function. I am used to wheeling and dealing at estate sales and thrift stores, so buying full-priced furniture is not quite up my alley. I had not even planned to make a purchase that day, but Susan made sure I had the time and information I needed to make the choice. The delivery process was easy and I am so pleased with the result. Although Bassett is on the pricey side, I literally could not find a sofa that worked anywhere else, so, to me, it was well worth it. My sofa is comfortable, attractive, and fits perfectly in my home. I highly recommend Susan and Bassett to anyone for their next furniture purchase.

Sue Gibson-Keller is a delight to work with. She easily helped with an additional item needed to…read morecomplete our dining room. Recommended.

I purchased a mattress from this location because it is advertised that it is same day delivery. I…read morewas told before making a contract that it could not be delivered today because there delivery team was on vacation. I was told they used other contract workers but someone would reach out to them to see if it could be delivered sooner. When I got home 2 hours later I felt I really needed the mattress on the same day so I wanted out of the just made contract to choose another location. When I called back I was able to talk to Steven Gulati a salesman that works there. He was absolutely thorough on canceling my order and used absolute A1 customer service in doing so. Steven spoke clearly, he listened closely to all details and made sure he got all my information correct the first time. Steven was patient, friendly and moved swiftly!! I appreciate his help and his courteaousness in the matter. For customer service alone I would recommend this company! Thank you Steven!​

Went looking for microwaves and the gentleman working was very put out we were there and asking him…read morequestions( which he did not know the answer to) . Was not friendly and just seemed disgusted by us. No rapport and was condescending. We finally just walked out of the store. That is plain craziness to think we need to invest money in an every day appliance and they did not want to answer our questions , and help make the sale.Definitely their loss, and we will not be going back there when we need furniture.

SUCH A CUTE STORE! I came here specifically to look at their Kaftan dresses (which are beautiful)…read more The kaftan dress was too big, but I was surprised at their large selection of apparel and happily purchased a different dress. The store is huge with so many products to peruse. I also got a goat hand cream that is so moisturizing. The only downside is the dressing room - props for having one (since some stores don't) - but it could use some TLC, specially hooks to hang clothes on. This is a small piece of feedback - I definitely recommend this store!

What a wonderful experience! I went in for the first time April of this year and I've become quite…read morethe regular. They have an amazing selection that changes with the holidays and seasons so there's always something new! Great prices and amazing customer service, love this store!

We bought many furnishings from Ethan Allen in the past and had not been to a design store in…read moreyears. Frankly, the style was getting to look like something out of Grandma's home. We were pleasantly surprised when we recently made some more purchases. We were drawn to the quality of the craftsmanship and the very reasonable prices. What was really nice was how modern Ethan Allen has become. Kudos to the furniture designers and this store's decorating team. Also nice was the no pressure sales team. Unlike most furniture stores where a salesperson "stalks" you while you browse the store, this team introduces themselves and allows you to walk around and shop freely. How refreshing not to have in-your-face sales pitches. We will be coming here for more furniture and accessories in the future!

Amazing customer service. I acquired an old Ethan Allen bed, may be about 20 years old, which was…read moremissing a barrel nut on one of the pencil posts. I called Ethan Allen and they were able to help me hunt down the right piece and had it ready for me to pick up within days. Also want to mention that the bed is in such great shape after two decades of use. Worth it to invest in quality furniture!

I love world's market. I live in Midlothian but every couple of weeks I have to come here to stock…read moreup on some goodies. I love their caviar and sardine collection IYKYK. Pam the manager is super sweet and amazing and always helps me find what I need. Everyone that works here is friendly and helpful l.

World Market has the best selection of interesting & flavorful soups - better than homemade!read more

Been here several times and know the owners by name. Very friendly and good customer service…read more Always leave out with a good deal. Also hubby likes he doesn't have to assemble furniture, can just take it off the floor!

*** Shopper beware**** I think they might use different names but this was 5519 Pride Rd. suite B,…read moreright off of Midlothian. Va Furniture Outlet #804 #Richmondva The value is cheap please don't waste your money . First it is an up charge to get the item already assembled. Example a dresser would be $20 To get the one from the floor. the front panel pieces broke off as we were getting out the care . This was a total disappointment. They offered for me to pay half price to come back and get another one out of the box. I said no that makes no sense. I just paid extra $20 to get One off the floor. The quality was poor I would pay more for value. Visually some of the sofas look extremely low, like missing legs like sitting on the floor.

Love these folks. Bought a lipstick on a pig house in need of oh so many repairs. So far able to…read moreget everything we needed here and delivery was excellent for the amount of wood ordered! Plumbing supplies are great. Helpful staff.

Great local lumber yard. They have lots of lumber to choose from, and a store that has most general…read moreitems that one needs. The prices are on par with big box stores, but I get to save time and gas since it is less than a mile away.